Maple Leaf Holidays from NZ$2,792

yes excellent service and good hygene

I had high expectations given this is a brand-new hotel, but unfortunately my stay fell short in several important ways. First, cleanliness was a consistent issue. While the room appeared acceptable at a glance, it clearly hadn’t been cleaned thoroughly. There was a significant buildup of dust under the bed — an area with ample clearance and easy visibility — and the dust was bad enough that I ended up coughing for hours afterward. The washroom was also not clean, which was particularly disappointing in a new property. Surfaces and details showed signs of being rushed over rather than cleaned with a careful, thorough lens. When I asked about food or drink delivery options, I was simply told to order Uber Eats. While that’s fine as an option, I expected clearer guidance or basic in-house support given the brand and location. The beds were also not very comfortable, which compounded the overall experience. Individually, some of these issues might have been manageable — but taken together, they made the stay feel below the standard I expect from a RIU hotel, particularly one that is newly opened.

Rooms were clean and spacious but the beds were only doubles, queen size would have been nicer. A nice location, many things were within walking distance.

The room was very clean and the toiletries were high end. Our only trouble with the hotel was dining, it looked like there were lots of christmas business parties happening and if was difficult to eat at any of the restaurants. We wish that they would have advised us at check in to make reservations. The hotel would also benefit from a more economical option for quick service meals especially for breakfast/lunch. Overall the hotel was beautiful and well maintained and would stay again.

Rob at the check in was great. He explained things with clarity and was not condescending in any way. Very easy check in