Lobby
Check availability

Reviews of Leez Inn Malate

3 out of 5
Leez Inn Malate
1139 Nakpil Street, Malate, Manila

Reviews

7.0

Good

Rating 10 - Excellent. 156 out of 769 reviews" "
Rating 8 - Good. 256 out of 769 reviews" "
Rating 6 - Okay. 197 out of 769 reviews" "
Rating 4 - Poor. 76 out of 769 reviews" "
Rating 2 - Terrible. 84 out of 769 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Peter

Disliked: Cleanliness, amenities, property conditions & facilities
No elevator
Stayed 2 nights in Apr 2024

6/10 Okay

Jaq Simons or Marife Joy

Disliked: Amenities
I've stayed here many times, the only negative point is, it's very noisy early in the morning due to jeepneys using the road in the front. Otherwise it's okay because it's a short ride to the middle of the town. I've been here so many times.
Stayed 6 nights in Feb 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Manila, on a busy main road but quiet enough in room. AC at perfect level. Friendly and helpful staff. `Close to a lot of the touristy spots. Rooms are clean and spacious and well stocked for the price. Real Bargain. Be aware there are 6 floors with no Elevator. The only negatives are more on Manila, you are a 10-15 minute walk from the station over uneven ground around missing pavements. Common in most areas of Manila. Ride a jeepney, they go by every minute to save time and money. The area seems safe, but is intimidating at night, no/limited street lights. Thats all part of the fun of Manila. Not to be missed.
Stayed 3 nights in Mar 2024

8/10 Good

kaven

Travelled with group
Liked: Cleanliness, staff & service, amenities
The units were clean and spacious enough although stairs were good exercise. The area was a poor area with many beggars in the area and rats scurrying around close by. Interesting experience to travelling Philippines especially Manila
Stayed 2 nights in Mar 2024

8/10 Good

Kim Erick

Stayed 3 nights in Feb 2024

8/10 Good

Rajeevan

Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Stayed 3 nights in Jan 2024

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the stuff had good hospitality, frinedly, the rooms arebjust amazing with its balcony. The TV chanells. All in all, it was perfect and amazing accommodation. I enjoyed my stay. Thanks ao much.
Stayed 8 nights in Dec 2023

8/10 Good

Richard

Liked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Rakesh

Travelled with family
Very clean and smells good
Stayed 3 nights in Dec 2023

10/10 Excellent

Thorbjørn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice and clean.... frindly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Mitchelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly and helpful.
Stayed 2 nights in Nov 2023

10/10 Excellent

LADY FE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and spacious. Good room for a reasonable price.
Stayed 5 nights in Oct 2023

6/10 Okay

Eric

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Their Site States That They Have a Coffee Shop / Cafe AND A RESTRURANT !!! Also Mentions They Have Breakfast for 202 to 800 Ph. THEY HAD NONE OF THESE !!! This Was a Main Reason For Choosing This Place in the First Place.
Stayed 2 nights in Oct 2023

8/10 Good

Francis S Gutta

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was closed even though there are pics of it in the listing. The staff were all friendly and helpful. The cable has no english speaking channels - but the next hotel had many. Malate was overhyped as a happening place. It had a sketchy feel in many places. I might have walked thru a crime scene the first day. Shanty town just a few blocks away. But it is a bargain and clean inside the property.
Stayed 3 nights in Sep 2023

6/10 Okay

Lay Ann

Liked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Cristine May

Stayed 2 nights in Sep 2023

2/10 Terrible

Jaq

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique about the place. It was once an okay place before the pandemic, they seem like trying to cut costs, had a restaurant and much more knowledge on how to run a hotel business but now it seems like they are struggling, and the housekeeping was done by mainly ladies which is now done by young men.
Stayed 17 nights in Jul 2023

6/10 Okay

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We wanted better wi-fi access!!!!!!!!!! AWFUL We thought there would be breakfast
Stayed 1 night in Jul 2023

8/10 Good

Mark Kristofer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was nice at the hotel, it’s just few things to mention, when I enter the room was very clean and nice but when I enter the toilet I thing they forgot to check the Toilet to flush there’s some falling hairs there but it’s okay,’sometimes small things can’t see. The noise outside when the jeep started to operate was very annoying early morning you can really wake just because of that. And lastly I hope you provide stirrers also for the coffee hehehe. But my stay is nice and the staffs are very welcoming. Keep it up, will be checking in again in the future and also very recommendable to others. Goodluck and more power!
Stayed 1 night in Aug 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king size bed was excellent!!!!! We will be back again. Thanks!!!!!!!!!!!
Stayed 2 nights in Feb 2020

10/10 Excellent

wooseong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 12 nights in Mar 2020

8/10 Good

PATRICK W

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Feb 2020
Response from Paula D. on 14 Mar 2020
Dear Mr. Patrick, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Paula D.

4/10 Poor

SHIRLEY

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not haunted hotel. Its better than red doors. I like it
Stayed 1 night in Feb 2020
Response from Paula D. on 29 Feb 2020
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paula D.

8/10 Good

Roope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balcony View and Extra Comfortable Bed near Taft
I stayed in Leez Inn between the days of 12 and 13th of January. This hotel had a very pleasing and nice staff. Very accommodating, also helpful in terms of service and considering the guests. Although I suffer from a disability, due to which I'm not so good to walk with an injury in my foot, the staff was kind enough to give me a room on the second floor with an amazing small balcony (all floors come with). I was saved by their decision, because it's very difficult for me to climb steep stairs without getting my feet hurt. The staff understood my problem and made it my own. I was also pleasantly surprised about the room, as it exceeded my expectations in terms of size and comfort. There's a TV with cable (digibox?) channels, that gives you a range of Philipino shows to western movies, a small balcony that allows you to grab fresh air when you need to and a water heater that allows you to make your own coffee and tea inside the room. This is absolutely one of the most best rooms and hotels I've stayed in during my time in Manila. Especially for this price. I recommend this hotel for any traveller who wants to have a private location with a view on the street and a comfortable double bed to sleep in after a long day of walking around and seeing Manila. I think if this won't satisfy your expectations, you need to look much further outside the city center or Malate to find a hotel that will match this one in comfort and location. This is your choice if you're staying in Malate.
Stayed 1 night in Jan 2020
Response from Paula D. on 29 Feb 2020
Dear Valued Guest, Thank you for this wonderful review. We are glad that you enjoyed your stay and happy with the service of our staff. We hope to welcome you again soon! Sincerely, Paula D.

8/10 Good

Ely

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Short stay in Manila
Good enough for the price point.
Stayed 2 nights in Dec 2019
Response from Paula D. on 29 Feb 2020
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and find it worth the price. We hope to see you again on your next visit to Manila. Sincerely, Paula D.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Paula D. on 29 Feb 2020
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Paula D

2/10 Terrible

Kevin M

Travelled with group
Disliked: Staff & service
Frustrated at the Inn.
Reservations paid in advance for December 2-5, 2019. Reservations was for Delux with 2 Single Beds. Several delayed/rescheduled flights. I arrived at the hotel December 4th around 2:30 am. Receptionist Katherine Jandog informs me that the only available room has a single bed. So basically, the room that I paid for was given away to some else. I asked her why was the room given away. NO explaination. NO answer. Trying to dodge the question. She tries to accommodate me or let's say inconvenience me, she attempts to check their sister hotel for a room. NONE Available. I wanted a refund. She says "sorry it's non-refundable". Why? I paid for a room in full and I'm not getting the room I paid for. Why wouldn't I get a refund. I want to speak with your manager. Oh she comes in at 7 am. Being tired from rescheduling of flights and it is almost 4 am, I just took the room that was available. Processing the room, receptionist say, I need PHP 1,500 for security deposit. That was not happening.
Stayed 3 nights in Dec 2019

10/10 Excellent

Zainal, Kota Samarahan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for the price that i had paid. The staffs were very friendly and nice
Stayed 5 nights in Nov 2019
Response from Paula D. on 18 Nov 2019
Dear Valued Guest, We thank you for letting us know about your recent experience with us and find it worth the price. It's a boost for us every time we hear positive reviews such as this. Thank you, and we hope to see you again. Sincerely, Paula D.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Paula D. on 5 Nov 2019
Dear Valued Guest, Thank you for taking the time for giving us a perfect score! We are glad that you enjoyed your stay with us. Looking forward to welcome you again to Leez Inn! Sincerely, Paula D.

10/10 Excellent

Roebert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place...even greater staff
The place was good for our needs...the staff are very accommodating, probably because some speak our local dialect...and the utility personnel are ready to attend to our needs...Definitely, will be staying at the place for my next trips in Manila
Stayed 3 nights in Oct 2019
Response from Paula D. on 5 Nov 2019
Dear Mr. Roebert, We are glad that you are happy with the service of our staff and find our hotel location convenient. Positive feedback from our guest is always a great motivation for our team and helps us to keep up our standard. Moreover, we are thankful to you for choosing to stay at Leez Inn and we hope to welcome you again soon. Sincerely, Paula D.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I allways like going to that hotel good place very nice people are good as well
Stayed 20 nights in Sep 2019
Response from Paula D. on 5 Nov 2019
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Paula D.

8/10 Good

Lamont

Liked: Cleanliness, property conditions & facilities, room comfort
Ok wifi and not good channels
Stayed 1 night in Oct 2019
Response from Paula D. on 5 Nov 2019
Dear Valued Guest , Thank you for your feedback. We are very sorry to hear that several things throughout your stay did not meet your expectations. It is feedback like this that we learn from and use to improve. We hope to welcome you again soon at Leez Inn. Sincerely, Paula D.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
do not waste your time
A total waste of time, a trick, in the reality nothing like of what it is shown online
Stayed 1 night in Aug 2019

10/10 Excellent

Je, Deerfield beach fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delicious romance
Clean... Excelente frutti delicious romance room.. u a que rico
Stayed 1 night in Oct 2019
Response from Paula D. on 22 Nov 2019
Dear Valued Guest, Thank you for this wonderful review. We truly appreciate your kind words about our rooms and the cleanliness of the Hotel. It's a boost for us every time we hear positive reviews such as this. Thank you, and we hope to see you again. Sincerely, Paula D.

10/10 Excellent

Verified traveller

Stayed 11 nights in Sep 2019
Response from Paula D. on 5 Nov 2019
Dear Valued Guest, Thank you for giving us a perfect rating. We are pleased to hear that you were satisfied with your stay. We look forward to seeing you again at Leez Inn! Sincerely, Paula D.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
again cant say what a nice place to stay the staff is friendly they greet u every time they see me the room are always clean and the price is right
Stayed 3 nights in Sep 2019
Response from Paula D on 5 Nov 2019
Dear Valued Guest, Thank you for choosing our hotel. We are happy to know that you find our room clean and worth the price. We are also pleased to hear that our staff made your stay pleasant. We look forward to welcoming you again soon at Leez Inn! Sincerely, Paula D

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
cant say enough this is the place where i stay when i come to the phillipines
Stayed 1 night in Sep 2019
Response from Paula D. on 22 Nov 2019
Dear Valued Guest, Thank you very much for sending your kind review, we truly appreciate you sharing your wonderful experience with us. Thank you for choosing our hotel when you are in Manila. We are looking forward to welcoming you again. Sincerely, Paula D.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Marj on 19 Sept 2019
Dear Valued Guest, Thank you for choosing to stay with us. We are hoping to serve you again to Leez Inn!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
again this is my 7th or 8th time ive stayed i never had any complaints this is the only place i stay when im in manilla. The rooms are spacious the staff friendly. The jeepney right outside the door. u cant complain about location. thank you everyone there at the leez inn
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
I was not able to make my flight due to the Hurricane/Tropical Storm. That affected the region i resin the USA. Well within and under 8hrs of booking reservations for this property. Contacted the travel agency to alert the property. In order to make more efficient contact and negotiate either rescheduling my reservation dates. As soon as a new flight schedule was provided to me. Or they could ask for the full refund which should have been awarded according to policy. The Expedia travel agency reached out numerous occasions. Well within the allotted time as I called them religiously over the following 72hr period for updates. Only to be told well over 120hrs later. That the alleged "Senior Staff" denied to grant either of the requests made. Stating they docked me as a "no show." When it is on record that I had reported and called my situation in well within the allotted time. As they seem to not understand the USA is a day behind the world over there. Also, my flight had yet to even break the US air zone. Or cross the international timezone the time of my call. Being a Veteran of the Armed Forces and serving in multiple humanitarian operations that struck the country there. You would think an establishment of that nation would be more considerate and understanding to circumstances as such. Not just rob patrons of their hard earned money, and not even attempt. To try to accommodate them for services they paid for. No, they will just steal and rob you of profits not earned. Unet
Stayed 18 nights in Jul 2019

8/10 Good

Kat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New botique hotel, clean and pleasant service.
The place looks modern and bed is comfortable and it's a new building. They are a a chique lounge area. They only serve American breakfast which is good. The only problem bis that walang elevator. It has 4 levels. We were at 2nd flr at road side pa, it's the only available room kc fully booked sila. Overall look maganda botique feels and the room was sparkling clean, room smells nice as well. Walang masyadong can na dumadaan but you can always go for grab. Banks are near, puregold, malayo ung convenient stores.
Stayed 1 night in Jul 2019
Response from Paula D. on 26 Jul 2019
Dear Valued Guest, It was our genuine pleasure serving you and your feedback is very much appreciated. It's so heartwarming to hear such a detailed review of what you loved most about our hotel. Since we are a budget hotel, we do not have an elevator. But the staffs will help you carry anything up to your room. Thank you and we would love to see you again at Leez Inn! Sincerely, Paula D.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The Worst. Front desk was rude, wifi was terrible $1500 deposit required. If you invite a friend to the room they'll want another $900 pesos. Ridiculous
Stayed 2 nights in Jul 2019
Response from Paula D. on 18 Jul 2019
Dear Valued Guest, We are sorry you have a negative experience with us. However, if you book a room good for 2 persons, then the 3rd person is considered an extra person and is chargeable. Incidental deposit of 1,500- is required upon check-in but is fully refundable upon check out if you did not consume anything. Thank you for your feedback.

6/10 Okay

Verified traveller

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
staff is wonderful and very professional, with no elevator the trek to the 5th floor can be tedious.....construction nearby makes a mess of the street. the dining area was much nicer my last stay as well, breakfast is still enjoyable. disappointing the hotel no longer has a designated driver.
Stayed 3 nights in Jul 2019
Response from Paula D. on 17 Jul 2019
Dear Valued Guest, We will let our staff know that you were pleased with their service. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our proper management. you and look forward to seeing you soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean n the staff are very friendly
Stayed 3 nights in Jul 2019
Response from Paula D. on 16 Jul 2019
Dear Valued Guest, Thank you for complementing the cleanliness of our hotel and the service of the team. We hope to see you again at Leez Inn!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Paula D. on 10 Jul 2019
Dear Valued Guest, We appreciate you taking time out of your busy schedule to let us know how we did during your stay. And we are truly delighted to know we made you comfortable while staying with us. We hope to welcome you again soon at Leez Inn!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
I actually love the room. It was spacious and clean. It is the staff that bothered us. Upon checkout, we were being asked to pay for 2 beers in can which we informed them we did not order. They insisted that it was us who ordered, the staff (who was playing video games outside), insisted that it was us. I said no and they "detained" us for almost 20 mins until finally, a staff approached and apologized for the mix-up. Unacceptable.
Stayed 1 night in Jul 2019
Response from Paula D. on 8 Jul 2019
Dear Valued Guest, We appreciate you taking the time to provide us with such candid feedback of your stay. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody contacted me when i wasnt able to used my book room
Stayed 1 night in Jun 2019
Response from Paula D. on 29 Jun 2019
Dear Valued Guest, We are sorry to hear that our service did not meet your expectation. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that your complaint is addressed that everything will be in order on your next visit.