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"Nice people at motel "

"We reached out to customer service on the day of check in to explain that my partner was experiencing severe food poisoning and to request an early check-in so she could have a place to rest. We were directed to submit the request through the “virtual front desk” as this is the ONLY way to request this accommodation. Two days later—at 10:30 AM on the day of checkout—the request was still pending. Despite this, we received a message stating they were happy they were able to accommodate our request, which is angering after having to watch my partner struggle with nowhere to rest for hours as we waited for the request to be accepted the day of check in days earlier. No communication. No follow up. Not even a response in the app we were so flippantly directed to.  Dear Hillsboro Beach Resort by Kasa, and whoever is on the other end of your guest text support: If you plan to rely on a “virtual front desk” for guest requests, there needs to be a timely and reliable response system in place. I truly hope that when you or someone you love is 1,500 miles away from home and experiencing that much difficulty, you are treated with more compassion and care than you treated us with. I understand that policies and systems are in place for operational reasons, but in situations involving guest health and well-being, some degree of flexibility and human decency/responsiveness is essential. One star is too many.  "

"After parking my car, the walking to the entrance, there was trash and dog poop on the sidewalk, which is still there when I left. The lobby is beautiful. Room was nice, clean but average-nothing special. My room, no matter what I set the temperature at stayed at 66*. I called and asked them for an extra blanket, it never came. The next morning, I called and asked them to send someone to fix it. I waited an hour and a half and no one showed up. I enjoyed the beach with the chairs and service. Lunch was great too. I have traveled all over the world and stayed in many hotels. I guess for the price of this hotel, I expected more. For me, it was average."

"Great front desk service! "

"safe , convenient location, breakfast provided was good"

"Poor"

"I was very pleased with the whole resort. The rooms were clean and nicely appointed. The staff was helpful, especially the person on the phone whenever I would call down for assistance. I did prefer the room in the newer tower to the room in the original building. It was quieter and roomier and nicely appointed. I would definitely recommend the Opal Resort and would like to stay there again."

"Loved our stay ! The resort deserves its starts "

"Property was run down. Toilet seat and base wobbled. Toilet tank ran out of water and would not flush. Card to open the door had to be reprogrammed twice. The bathroom sink clogged up and would take a long time to clear. No coffee pot. The bathroom and kitchen cabinets were worn down"