"Definitely No need to stay on the property. Your stay does NOT get you much. You still have to pay for the tennis courts. You get one hour free per day, even though the majority of the courts are empty. We signed up for the clinics, which are called lessons on Expedia. They are not lessons and they are clinics with all levels in one group. The staff doesn't know much though they claim to. Once you actually have a question, there are no answers. The check in tells you what is on property but...
"Definitely No need to stay on the property. Your stay does NOT get you much. You still have to pay for the tennis courts. You get one hour free per day, even though the majority of the courts are empty. We signed up for the clinics, which are called lessons on Expedia. They are not lessons and they are clinics with all levels in one group. The staff doesn't know much though they claim to. Once you actually have a question, there are no answers. The check in tells you what is on property but...
"Eine tolle Unterkunft auf dem Land mit renovierten Zimmern und herzlichem Personal, die jeden Wunsch erfüllen.
Einziger kleiner Minuspunkt: je nach Zimmer kann es sehr hellhörig sein.
Das Frühstück war fantastisch und das Abendessen (optional) exzellent."
"Eine tolle Unterkunft auf dem Land mit renovierten Zimmern und herzlichem Personal, die jeden Wunsch erfüllen.
Einziger kleiner Minuspunkt: je nach Zimmer kann es sehr hellhörig sein.
Das Frühstück war fantastisch und das Abendessen (optional) exzellent."
"An absolutely unforgettable stay! By far the best hotel experience we've ever had, everything from the beautiful building, amenities, food and the incredible staff. Our room was even better than we imagined and every detail was thought of, the little welcome snacks and wine in the room were a lovely touch. The pool and lounge areas were perfect and the golf course was stunning - and challenging!
Food at La Terazza restaurant was incredible and such beautiful views.
The locations was perfect...
"An absolutely unforgettable stay! By far the best hotel experience we've ever had, everything from the beautiful building, amenities, food and the incredible staff. Our room was even better than we imagined and every detail was thought of, the little welcome snacks and wine in the room were a lovely touch. The pool and lounge areas were perfect and the golf course was stunning - and challenging!
Food at La Terazza restaurant was incredible and such beautiful views.
The locations was perfect...
"As soon as I arrived, I booked an additional night! It's slightly off the beaten track, and has a few small, great eateries and beaches nearby. You get 10% off the local beach restaurant with excellent sunsets, a welcome coffee and plenty of friendly staff. Everything is super quiet, with public transport right in front of the hotel, or an airport shuttle if you prefer!"
"As soon as I arrived, I booked an additional night! It's slightly off the beaten track, and has a few small, great eateries and beaches nearby. You get 10% off the local beach restaurant with excellent sunsets, a welcome coffee and plenty of friendly staff. Everything is super quiet, with public transport right in front of the hotel, or an airport shuttle if you prefer!"
"Check in process was swift and greeted by a lovely staff called Carlos.
The room was big enough, facing the harbour.. what a lovely sight every morning.
Again, very attentive staff in the restaurant. Will definitely come back again. Thank you !"
"Check in process was swift and greeted by a lovely staff called Carlos.
The room was big enough, facing the harbour.. what a lovely sight every morning.
Again, very attentive staff in the restaurant. Will definitely come back again. Thank you !"
"The casita was beautiful designed and we felt at home. The shower was not sunk enough into the floor and flooded the bedroom. Also, the blinds in the living room did not fully cover the windows, leaving gaps between each set of blinds"
"The casita was beautiful designed and we felt at home. The shower was not sunk enough into the floor and flooded the bedroom. Also, the blinds in the living room did not fully cover the windows, leaving gaps between each set of blinds"
"The hotel is very family friendly and all the people were very nice and helpful. It is close to the beach, with calm sea what is again good for families with children. The room we were located was not close to the places were night events were happening, what makes it quiet and good for kids."
"The hotel is very family friendly and all the people were very nice and helpful. It is close to the beach, with calm sea what is again good for families with children. The room we were located was not close to the places were night events were happening, what makes it quiet and good for kids."
"A very luxurious and calming experience for our first visit to Mallorca. The hotel has a lot of thoughtful small touches (thick beach towels, lovely soaps), great parking, and a very restful and delightful ambience. Breakfast had a glorious amount of options. Stunningly pretty, old olive trees on the property and sheep and goats grazing in the distance. Would highly recommend! It's also very easy to get from there to many points of interest on the island so can be used as a jumping off...
"A very luxurious and calming experience for our first visit to Mallorca. The hotel has a lot of thoughtful small touches (thick beach towels, lovely soaps), great parking, and a very restful and delightful ambience. Breakfast had a glorious amount of options. Stunningly pretty, old olive trees on the property and sheep and goats grazing in the distance. Would highly recommend! It's also very easy to get from there to many points of interest on the island so can be used as a jumping off...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"Overall Rating: 3/5
Mixed Experience – Great Food, but Housekeeping & Maintenance Need Work
I recently stayed at this hotel and had a mixed overall experience. While certain aspects of our stay were wonderful, several operational issues detracted from what could have been a much better vacation.
The Pros:
Dining & Restaurant: The main restaurant was excellent. The food quality for main meals was top-notch, well-prepared, and delicious. Compliments to the culinary team!
Amenities: The general hotel facilities and amenities were great and added a lot of value to our downtime.
The Cons:
Housekeeping & Pest Issues: On a couple of occasions, housekeeping missed cleaning our room entirely. More concerningly, we experienced an ant infestation in our room, which definitely affected our comfort.
Wi-Fi / Internet: The Wi-Fi connection was very unreliable throughout our stay, frequently dropping signal.
Snacks & Drinks: While the main restaurant meals were outstanding, the snack bar menu was only average. Additionally, the quality of the alcoholic beverages was disappointing and fell below expected standards.
Verdict:
The hotel has strong potential thanks to its fantastic dining and great amenities, but management needs to address housekeeping consistency, pest control, Wi-Fi reliability, and drink quality to deliver a truly high-end experience."
"The staff was super friendly and helpful. Location was fantastic and a 5 minute walk to the Dragon Caves. Walking distance to anything you need. Rooms were very clean. The breakfast buffet was delicious with lots of variety. Would definitely go back"
"ICON Valparaíso provided an absolute dream experience for our honeymoon in Mallorca. From the moment we arrived, the warmth and attentiveness of the team set the tone for an incredible trip.
Hospitality & Service
Isabel gave us the warmest welcome, greeting us with a glass of cava after our late arrival. Realizing we hadn't eaten, she went above and beyond by calling several local restaurants to check availability. Walking into our room we found another bottle of cava alongside a sweet personalized note was such a thoughtful touch. Throughout our stay, Sebastian was another standout staff member, offering fantastic local recommendations that enhanced our itinerary. The entire service team was consistently kind, friendly, and helpful.
Room & Amenities
Our Standard Double Room with Sea View offered breathtaking coastal vistas, a theme that carried throughout the entire property you truly get a great view from virtually every corner of the hotel.
Pool & Terrace: The pool and lounge area never felt overcrowded, offering a serene atmosphere to relax. Ordering refreshments was effortless using the QR codes on the sun lounger tables the poke bowls were fresh and delicious, and the sangria pitchers were exceptional.
Cala Access: A short, easy walk leads right down to the local cala. The outdoor shower on the way back up to the hotel terrace was a super convenient detail for rinsing off.
Dining: Breakfast each morning offered fantastic variety and quality alongside breathtaking views"
"The room was clean and bright and well cleaned regularly. The staff were all helpful and friendly. The beach is so close to the hotel. The restaurant was superb for breakfast and dinner with great views out to the bay."
"Noah made our entire experience here. She was so kind from start to finish and met us with so much kindness and information. I would strictly come back just because of Noah."
"An absolutely unforgettable stay! By far the best hotel experience we've ever had, everything from the beautiful building, amenities, food and the incredible staff. Our room was even better than we imagined and every detail was thought of, the little welcome snacks and wine in the room were a lovely touch. The pool and lounge areas were perfect and the golf course was stunning - and challenging!
Food at La Terazza restaurant was incredible and such beautiful views.
The locations was perfect for us, just a €10 taxi ride to Manacor, with great bus options to Porto Cristo.
One thing I have to shout about is the incredible staff at La Reserva. We were celebrating my husband's 30th birthday and they did absolutely everything to make it the most special time, we are beyond grateful and will always remember their kindness and thoughtfulness. A big thank you to Llorenç as well for helping us so much with taxis and making the whole trip stress-free. Muchos gracias La Reserva, we will absolutely be back ❤️"
"Gostamos muito do hotel. A localização é excelente, com um mercado bem em frente e vários restaurantes próximos. Todos os funcionários nos atenderam muito bem, especialmente o senhor que nos recebeu durante a madrugada. Ele foi extremamente gentil, atencioso e nos fez sentir muito bem-vindos. Com certeza recomendamos este hotel!"