Suite, 1 Double Bed with Sofa bed, Non Smoking | Living area
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Reviews of Quality Hotel the Mill

3.5 out of 5
Quality Hotel the Mill
Amiralsgatan 19, Malmö, Skane County

Reviews

9.0

Wonderful

Rating 10 - Excellent. 691 out of 1263 reviews" "
Rating 8 - Good. 467 out of 1263 reviews" "
Rating 6 - Okay. 73 out of 1263 reviews" "
Rating 4 - Poor. 16 out of 1263 reviews" "
Rating 2 - Terrible. 16 out of 1263 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was busy but not noisy, and the bus to Malmö Central station was just outside the building so very convenient for public transport. The room was clean and very comfortable plus we really enjoyed the breakfast - so much choice in both hot and cold foods!
Stayed 3 nights in May 2024
Response from Jonas on 17 May 2024
Hi Arlene, Thank you for the great rating and nice review. How nice to hear thet you enjoyed your stay with us, and liked the breakfast bufet. We hope to welcome you back again. Best regards, Jonas Front Office, Quality Hotel The Mill

6/10 Okay

Charles

Stayed 3 nights in Mar 2024
Response from Jonas on 27 Apr 2024
hi Charles! We would like to thank you for the fantastic score you gave us, and wish you a fantastic weekend! Best regards, Jonas Front Office, Quality Hotel The Mil

10/10 Excellent

Irene

Had a wonderful stay. Short walk to the train and breakfast was excellent with many options.
Stayed 1 night in Feb 2024
Response from Filippa on 26 Feb 2024
Hello Irene!Thanks a lot for the review! Im so glad that you enjoyed your stay, and especially the breakfast!Best regards,FilippaFront office

4/10 Poor

Jonas

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very small rooms. Poor TV channel selection. Unpleasant atmosphere. Friendly staff though.
Response from Amanda on 17 Feb 2024
Hi Jonas,Thank you so much for your feedback! Sorry to hear that you weren't satisfied with your room, for next time we recommend you to try one of our bigger superior rooms. Thank you so much for the nice words about our staff, it truly means a lot.Best regards,AmandaFront Office

10/10 Excellent

Gerard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Feb 2024
Response from Filippa on 12 Feb 2024
Hej Gerard!Tack för det höga betyget! Så roligt att se att du är nöjd med din vistelse, är du nöjd så är jag nöjd!Bästa hälsningar,FilippaFront office

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Filippa on 3 Feb 2024
Hej Victor!Stort tack för att du tagit dig tid att lämna oss ett omdöme! Vi önskar dig en trevlig vecka och varmt välkommen tillbaka!Bästa hälsningar,FilippaFront office

10/10 Excellent

Widad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Filippa on 15 Jan 2024
Hejsan Widad,Stort tack för det fantastiska betyget! När våra gäster är nöjda så är vi nöjda!Bästa hälsningar,FilippaFront office

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Filippa on 9 Jan 2024
Hejsan Caroline,Tack så hemskt mycket för toppbetyget! Vad roligt att du är nöjd med din vistelse, då är jag också nöjd! :)Bästa hälsningar,FilippaFront office

10/10 Excellent

Pam

Very happy
Stayed 4 nights in Dec 2023
Response from Filippa on 9 Jan 2024
Hi Pam,Thanks for leaving us a review! If you are happy, then we are happy!Best regards,FilippaFront office

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The initial impression wasn't great as the lobby is a bit underwhelming. The room was clean and well done although the bathroom had a bit of a hospital vibe. I was on a high floor facing the street and the street noise on a Saturday night was pretty bad. I thought there was a club from the bass but it turned out to be the cars! The breakfast was great and the staff very helpful. Despite the negatives, I think it's a great deal for the money.
Stayed 2 nights in Dec 2023
Response from Filippa on 28 Dec 2023
Hi Robert,Thank you for leving us a review and letting us know the positives and negatives! We always work on improving and are appy that you're letting us know how!Best regards,FilippaFront office

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
We always like staying at Quality Hotel the Mill when visiting family in Malmö. The staff are friendly and helpful and our rooms are always very clean and comfortable. (Wish it was possible to open the window, though!.
Stayed 4 nights in Dec 2023
Response from Ida on 17 Dec 2023
Hi!Thank you so much for the positive feedback we are so glad that you appriciated our service and staff. Moreover that you felt good about your room.Warm welcome back soon again!Best regards,Ida, Front Office, Quality The Mill

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, comfy beds and a great breakfast selection.
Stayed 4 nights in Nov 2023
Response from Filippa on 4 Dec 2023
Hi James,Thanks alot for the 5/5 points! Im glad you liked the bed and breakfast here! Looking forward to hopefully welcoming you back in the future!Best regards,FilippaFront office

10/10 Excellent

Alice, El Segundo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself seemed very old and somewhat rundown, but with modern decor. Overall, it was clean and interiors were nice. The breakfast buffet was excellent, with various options and dietary restrictions. Loved it, we couldn’t have asked for a better breakfast. The bus stop drop off from the train station was right outside our hotel and location was optimal for public transportation. There were plenty of restaurants, bakeries, coffee shops that we discovered maybe a 10-15 minute walk from the hotel which was excellent as we enjoy walking and taking public transportation as it’s very cheap and easy. We chose this location in Malmo primarily because it was an easy train right into Denmark across the bridge. We spent more time in Copenhagen than we did Malmo but we enjoyed it. We also ventured out to Lundt for the day and found various coffee shops/restaurants. Our entire stay was lovely. The gym is small but we’ll equipped with free weights which I prefer. Front desk was friendly, although the male employees were far less knowledgeable than the female employees. They were very helpful and polite. The only thing we disliked was having to request housekeeping service the day before, that should just be included… the room was basic, the water pressure could be better but we did have a great view of the town from our room. Overall, it was a very comfortable and excellent stay.
Stayed 4 nights in Oct 2023
Response from Filippa on 28 Oct 2023
Hi Alice,Wow, thank you for the 5/5 points and elaborate review! I am really happy that you enjoyed you stay and that you got to explore Malmö with us! The reason we do not clean the room if it's not requested is because we are working very hard on becoming greener, and therefore saving our cleaningsupplies! I am glad that you despite that was able to enjoy your visit fully and hope to see you here soon again!Best regards,FilippaFront office

10/10 Excellent

Aminmohamed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Breakfast. Could not find Decaf coffee though :)
Stayed 4 nights in Oct 2023
Response from Filippa on 28 Oct 2023
Hi Aminmohamed,Im really happy to read that you liked the breakfast, even though we don't have decaf coffee ;)Best regards and big welcome back,FilippaFront office

10/10 Excellent

Paloma

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great. Nice interior design
Stayed 2 nights in Sep 2023
Response from Filippa on 14 Oct 2023
Hi Paloma,Thank you so much for the 5/5 stars! Im really happy that you liked the breakfast and interior design, so do i!Best regards,FilippaFront office

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Filippa on 28 Sept 2023
Hi Jason,Thank you very much for the 5/5 stars! I hope to welcome you back to Mill soon again!Best regards,FilippaFront office

10/10 Excellent

Linda

Stayed 1 night in Sep 2023
Response from Filippa on 17 Sept 2023
Hejsan Linda,Tusen tack för 10:an! Vi på The Mill är väldigt glada över att du är nöjd med din vistelse!Bästa hälsningar,FilippaFront office

10/10 Excellent

Ghulam Abbas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are super clean, the staff’s are very friendly, helpful and the hotel walkable to restaurants.
Stayed 1 night in Sep 2023
Response from Filippa on 12 Sept 2023
Hello Ghulam,Thank you for the 5/5 stars! Your words really a lot to us!Best regards,FilippaFront office

6/10 Okay

Nina

Travelled with family
Liked: Cleanliness
The hotel was fine, rooms an ok size but I was surprised that there was no cupboard for clothes, safe or tea facilities. Maybe that is the Swedish standard for 3.5 star so cant complain. Decent price. I asked for a breakfast tea at the bar and they couldn't give me one. Only green tea. That was a surprise. Ok it was the bar but I thought they would have had some.
Stayed 2 nights in Sep 2023
Response from Filippa on 28 Oct 2023
Hi Nina,Thank you for leaving us a review and letting us know how we can improve! All the equipment in the rooms are listed on the website, so check there the next time so you know what to expect!Best regards,FilippaFront office

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Filippa on 2 Sept 2023
Hej Mark,Tack för omdömet, jag är glad att du är nöjd med din vistelse hos oss på The Mill!Bästa hälsningar,FilippaFront office

10/10 Excellent

Christian

Stayed 1 night in Aug 2023
Response from Madeleine, General Manager on 21 Aug 2023
Thank you Christian for taking the time to rate us!Have an amazing day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Filippa on 30 May 2023
Thank you for the amazing rating!Hope to see you soon again!Night AuditFilippa

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a bit difficult to find the entrance on a side street to the address! Entrance signs and plants are needed to draw people in. Comfy beds. Friendly staff. Good breakfast buffet.
Stayed 1 night in May 2023
Response from Madeleine General Manager on 29 May 2023
Hello Courtney,Thank you for taking the time to give us a review.I will take you on your word and look into how we can be more visible by putting out more flowers and and etc.Hope to see you soon again!

10/10 Excellent

LISA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
10 minute walk to the centre of Malmo, 15 minute walk to the train station. Friendly reception staff, nice atmosphere in the bar, breakfast is excellent. Very comfortable beds, nice big room. Good view from 12th floor. Couldn't open windows though but suppose it's a safety issue. No tea coffee facilities. Nice big soft towels.
Stayed 3 nights in May 2023
Response from Alice on 13 May 2023
Dear Lisa, thank you so much for your very kind words regarding our hotel and your stay here! We truly hope to welcome you back again soon to give you another memorable stay here at The Mill!Have a nice day!Kind regards,AliceFront OfficeQuality Hotel The Mill

8/10 Good

Mats

Stayed 1 night in Apr 2023
Response from Madeleine, General Manager on 29 May 2023
Hello Mats,Thank you for the score!have a great summer and welcome back to Malmö and us!

8/10 Good

Leonard

Stayed 1 night in Apr 2023
Response from Madeleine, General Manager on 29 May 2023
Hello Leonard,Thank you for the score!

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Nice hotel. No major issues. Nothing special, just did the job.
Stayed 1 night in Mar 2023
Response from Reception on 23 Mar 2023
Hi Richard!Thank you for your feedback!So good to hear that you enjoyed your stay and liked the hotel.Hope to see you again!Best regards,JuliaQuality hotel The Mill

8/10 Good

Josefin

Stayed 1 night in Mar 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

DIANNA

10/10 Excellent

DIANNA

Stayed 11 nights in Nov 2022

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, large and comfortable room.
Stayed 1 night in Nov 2022

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, Awesome Breakfast!
Lovely stay for a couple of nights. Location is really convenient for getting around with public transport right in the doorstep. The room was smart and clean, with a comfortable bed! What more could you ask for?! Breakfast was definitely worth waking up for, a great selection of hot and cold items, plenty of drink options including some very delicious smoothies! The staff were fantastic, always very polite and courteous and happy to help with whatever you needed. Will definitely stay again!
Stayed 2 nights in Oct 2022
Response from . on 1 Nov 2022
Dear Steven, thank you for this amazing review! We are thrilled to hear that you enjoyed your stay here at our hotel! Furthermore we are so thankful for your very kind words regarding our staff and service! We look very much forward to seeing you again sometime!We wish you a lovley week!Kind regards,AliceFront OfficeQuality Hotel The Mill

10/10 Excellent

Per-Olof

Stayed 2 nights in Sep 2022

10/10 Excellent

Alan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Near many popular places and a very clean and pleasant place to stay
Stayed 1 night in Aug 2022
Response from Elvira on 12 Sept 2022
Hi Alan, Thank you for your feedback. I are so happy that you had a nice stay here. Wish you a great day!Best regards,ElviraQuality Hotel The Mill

8/10 Good

Vitali

Stayed 1 night in Aug 2022
Response from Elvira on 12 Sept 2022
Hej Vitali,Tack för din återkoppling. Önskar dig en fin dag!Vänliga hälsningar, Elvira Quality Hotel The Mill

8/10 Good

steven

Stayed 1 night in Aug 2022
Response from Elvira on 12 Sept 2022
Hej Steven,Tack för din återkoppling. Önskar dig en fin dag!Vänliga hälsningar, Elvira Quality Hotel The Mill

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2022

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malmo parkrun
Visited for Sweden National Day - hotel location was an easy walk to Malmo parkrun and even though I had checked out that morning, reception were very helpful in storing my luggage until I came back to collect it later - I was also allowed to shower in the gym and was supplied a towel - fantastic customer service - thank you Frida
Stayed 2 nights in Jun 2022
Response from Quality Hotel The Mill on 17 Jun 2022
Hi Alison, I am so happy to hear that you had a good stay with us! We always want to deliver the best service possible and in this case Frida seems to have succeed, thank you for mentioning her! We are looking forward to welcoming you back soon Lovisa Front Office Crew Quality Hotel The Mill

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
‘Twas the night before parkrun
A relaxing one night stay on the eve of parkrun. The hotel was lovely and quiet and the staff made me feel very welcome. Ideal transport links for getting back to Copenhagen airport.
Stayed 1 night in Jun 2022

8/10 Good

Monica

Stayed 1 night in Jun 2022

10/10 Excellent

Lydia

Stayed 1 night in Apr 2022

6/10 Okay

Adrian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2021
Response from Alexander on 13 Dec 2021
Tack för din feedback! Hoppas vi får möjligheten att hälsa er välkomna snart igen!

8/10 Good

Georg

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Bekvämt och lugnt
Mycket bra hotell för arbetsresa. Utöver alla bekvämligheter man kan behöva så finns det ett bra skrivbord och snabbt internet. Sängen var mycket bra och rummet var tyst och skönt. Även frukosten var mycket bra och servicen perfekt.
Stayed 1 night in Nov 2021
Response from Elvira on 28 Nov 2021
Hej Georg, Tack för din återkoppling och dem fina orden! Vi är glada att du hade en bra vistelse hos oss och hoppas att vi får välkomna dig tillbaka snart! Vänliga hälsningar, Elvira Front Office Quality Hotel The Mill

8/10 Good

Fredrik

Stayed 1 night in Nov 2021
Response from Elvira on 28 Nov 2021
Hej Fredrik, Tack för din återkoppling. Önskar dig en bra dag! Vänliga hälsningar, Elvira Quality Hotel The Mill

8/10 Good

Per-Olof

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Information om hur man skall betala parkering framgår varken i bokningsbekräftelsen eller välkomst meddelandet. Personalen i receptionen var inte heller uppdaterade om vad som gäller. Detta är inte acceptabelt för mig kund. Kunden skall inte behöva riskera att en P bot baserat på dålig information och okunskap bland personalen. Denna information måste vara tydlig och delges kunden i god tid.
Stayed 1 night in Oct 2021
Response from Elvira on 25 Nov 2021
Hej Per-Olof, Tack för din feedback. Vi arbetar ständigt med att förbättra oss och din feedback har hjälpt oss med just det. Våra välkomstbrev ska vara uppdaterade nu med information kring hur man lättast betalar för parkeringen. Självklart ska vi kunna berätta på plats om frågan ges och ber om ursäkt i ditt fall, att vi inte kunde det. Jag hoppas trotts detta att vi får chansen att välkomna dig tillbaka! Önskar dig en fin dag! Vänliga hälsningar, Elvira

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Michael on 16 Nov 2021
Thank you for the visit and your fine rating - it is much appreciated! We feel proud and would love to welcome you back to Quality Hotel The Mill when you are in Malmö next time! Best Regards, Michael Front Office Quality Hotel The Mill / Nordic Choice Hotels

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Michael on 16 Nov 2021
Dear John, Thanks for rating us with so many stars! We feel proud and would love to welcome you back to Quality Hotel The Mill when you are in Malmö next time! Hope to see you soon again. Best Regards, Michael Front Office Quality Hotel The Mill / Nordic Choice Hotels

10/10 Excellent

Asger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - would definitely recommend it
We had a fantastic stay. We will definitely rebook another time when visiting Malmø. We usually stay in 4 star hotels, so I was a bit reluctant to book this with 3,5 stars. I must say it was better than many hotels with a better rating. The decor is different and cozy, breakfast is great and the same goes for service. Also the location of the hotel I great!
Stayed 1 night in Oct 2021
Response from Amanda on 12 Oct 2021
Dear Asger, Thank you for your nice words. It pleases us that you had a nice stay and we are very happy to have had you as our guest. We hope we can welcome you again. Have a nice day. Best Regards, Reception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was fed up with all the unimportant spam mail before and after our stay.
Stayed 1 night in Oct 2021
Response from Evelina on 27 Oct 2021
Hello, Thank you for 8 stars! I'm sorry you feel that way, if you don't want any spam mail there is a link that you can click to unsubscribe from all of them and you will find it in the bottom of every mail. I hope that helps and that you have a wonderful night! Best regards, Evelina Front office agent