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Reviews of Hotel Nou Baleares

4 out of 5
Hotel Nou Baleares
Plaza de las Columnas, Palma de Mallorca, Illes Balears

Reviews

9.4

Exceptional

Rating 10 - Excellent. 115 out of 166 reviews" "
Rating 8 - Good. 46 out of 166 reviews" "
Rating 6 - Okay. 3 out of 166 reviews" "
Rating 4 - Poor. 2 out of 166 reviews" "
Rating 2 - Terrible. 0 out of 166 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Luisa on 23 May 2024
Estimada Yesenia,Muchas gracias por su valoración positiva de nuestro establecimiento. Esperamos verle de nuevo en su próxima visita a Palma de MallorcaSaludos del equipo del Nou Baleares

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff. Clean, great restaurant has many breakfast and lunch options. All food is fresh, great menu variety. Definitely a five star experience
Stayed 5 nights in May 2024
Response from Luisa on 7 May 2024
Dear Richard,Thank you for your positive review and score and we are very pleased to read that you had such a pleasant time at our Hotel Nou Baleares.We are looking forward to welcoming you back again in the near future and thank you again for your warm words and for sharing your experience.Kind regards,Nou Baleares

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Luisa on 20 Apr 2024
Dear June,Thank you very much for your positive review of our establishment. We hope to see you again on your next visit to Palma de Mallorca.Greetings from the Nou Baleares team.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative and it is a relatively small one. A kettle in the room would be useful addition.
Stayed 3 nights in Mar 2024
Response from Luisa on 22 Mar 2024
Dear Anthony,First of all we thank you for your opinion about your last experience at the Nou Baleares as it helps us to improve day by day.We hope that the mentioned inconveniences have not prevented you from enjoying a pleasant stay.Regarding the kettles and amenities are always available to our guests upon request at our reception. SincerelyNou Baleares

8/10 Good

Ashik

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Feb 2024
Response from Evgeni Genchev on 17 Feb 2024
Dear Ashik,Thank you very much for your positive review of our establishment. We hope to see you again on your next visit to Palma de Mallorca.Greetings from the Nou Baleares team.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything fine especially very smiley helpful staff!
Stayed 4 nights in Feb 2024
Response from Evgeni Genchev on 17 Feb 2024
Dear Michelle,Thank you for your positive review and score and we are very pleased to read that you had such a pleasant time at our Hotel Nou Baleares.We are looking forward to welcoming you back again in the near future and thank you again for your warm words and for sharing your experience.Kind regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Nou Baleares in mid December to check out the Christmas lights in Old Town Palma. This time we came to see the Festival of the Three Kings at the port and in Old Town. Both times our stay was great. We were greeted with a glass of champagne upon arriving and this time were provided with an appetizer in the restaurant/coffee shop adjacent to the hotel. The staff is great and the rooms are comfortable. And the large rainshower in the shower is great.
Stayed 1 night in Jan 2024
Response from Toni Orell on 24 Jan 2024
Dear Robert,Thank you for your positive review and score, we are very pleased to read that you had such a pleasant time at our Hotel Nou Baleares.We are so proud to hear you had a wonderful time. We are very focused on service and your comment is truly rewarding and motivating for the whole team..We hope we can welcome you again if your travels bring you back to Mallorca.

8/10 Good

Anna Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice last minute stay
Comfortable last minute stay. Room nicely decorated and in good condition. Large bathroom. Good location and friendly staff
Stayed 1 night in Dec 2023
Response from Toni Orell on 24 Jan 2024
Dear Anna Maria,Thank you for your positive review and your interest in our hotel.We are pleased to have been able to offer you a pleasant stay and look forward to welcoming you again soon.Best regards

10/10 Excellent

Seager

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience...staff was amazing and this is the best hotel breakfast i have ever had! Would definitely stay again.
Stayed 4 nights in Dec 2023
Response from Evgeni Genchev on 27 Dec 2023
Dear Seager,Thank you very much for your positive review of our establishment. We hope to see you again on your next visit to Palma de Mallorca.Greetings from the Nou Baleares team

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first arrived at the hotel we were greetedd by Tony and given a glass of champagne and a bottle of water for our room. We walked into old town Palma which was easy to do from there and didn't get back until the evening. The bed was very comfortable and the breakfast in the morning for 11 euros was really worth it. We would definitely stay there again when we come into Palma.
Stayed 1 night in Dec 2023
Response from Evgeni on 17 Dec 2023
Dear Robert,Thank you for your positive review and your interest in our hotel.We are pleased to have been able to offer you a pleasant stay and look forward to welcoming you again soon.Best regards

10/10 Excellent

Janet

Stayed 1 night in Oct 2023
Response from Luisa on 9 Nov 2023
Dear Janet,Thank you for your positive review and your interest in our hotel.We are pleased to have been able to offer you a pleasant stay and look forward to welcoming you again soon.Best regardsNou Baleares

10/10 Excellent

Katarzyna

Stayed 1 night in Nov 2023
Response from Luisa on 9 Nov 2023
Dear Katarzyna,Thank you very much for your positive review of our establishment. We hope to see you again on your next visit to Palma de Mallorca.Greetings from the Nou Baleares team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulas stay
I stayed 4 nights. Excellent friendly reception on arrival with a lovely glass of champagne. Room spotless and facilities perfect. Breakfast was lovely but liked to be more vegan options e.g more cereals. Lovely view on 4th floor and nice mini pool. Location was great near public transport. Filling up a glass bottle the hotel gave you was a good idea to take up to your room but the glass bottle was heavy. Might be better idea if one was left every day in room. Loved the hotel and eould happily stay there again.
Stayed 4 nights in Oct 2023
Response from Luisa on 13 Oct 2023
Dear guest, We appreciate this wonderful review that reflects your kindness. As you know, it is very important for us to be able to satisfy our guests and to be present throughout their stay. We are glad to have been able to participate in the proper functioning of your stay. We remain at your disposal and hope to see you again in our Hotel Nou Baleares.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Luisa on 4 Oct 2023
Dear Paul,Thank you very much for your positive review of our establishment. We hope to see you again on your next visit to Palma de Mallorca.Greetings from the Nou Baleares team.

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service- so helpful and accommodating. Very nice hotel!
Stayed 1 night in Sep 2023
Response from Luisa on 30 Sept 2023
Dear Cheryl,Thank you for your positive review and your interest in our hotel.We are pleased to have been able to offer you a pleasant stay and look forward to welcoming you again soon.Best regardsNou Baleares

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a quiet area but still only a short walk to the main attractions.
Stayed 3 nights in Sep 2023
Response from Luisa on 25 Sept 2023
Dear Lorraine,Thank you very much for your positive review of our establishment. We hope to see you again on your next visit to Palma de Mallorca.Greetings from the Nou Baleares team.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Luisa on 21 Sept 2023
Dear AnneThank you very much for your positive review of our establishment. We hope to see you again on your next visit to Palma de Mallorca.Greetings from the Nou Baleares team.

8/10 Good

Veronica

Liked: Cleanliness, staff & service
Solid basic hotel close to the airport for no frills stay. The room was spacious and clean and the staff was helpful. The downstairs restaurant had a small menu with limited vegetarian options. There is a cute small rooftop with a tiny pool. It’s 15 minute of walk to the center in a local part of town.
Response from Luisa on 24 Jul 2023
Dear Veronica,Thank you for your positive review and your interest in our hotel.We are pleased to have been able to offer you a pleasant stay and look forward to welcoming you again soon.Best regardsNou Baleares

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent stay at Nou Baleares. Staff were extremely helpful and friendly - can’t thank Natalie enough for her amazing recommendations! Breakfast was great. Our room was in the inner part and was quiet. Bed was comfy and shower was great. All boxes ticked and more. Would definitely stay again.
Stayed 2 nights in Jul 2023
Response from Luisa on 16 Jul 2023
Dear Gillian,We would like to thank you for your time describing your experience in our hotel as this encourages us to continue working as we do.We hope you were able to enjoy your visit to Palma de Mallorca to the fullest and we look forward to welcoming you again very soon.Have a nice day!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best part of this property is the very welcoming and kind staff. Every employee we met with in the hotel and restaurant was extremely welcoming, helpful and friendly. The room was very comfortable and had the best hotel shower I have every had!
Stayed 5 nights in Jun 2023
Response from Toni Orell on 2 Jul 2023
Dear Steven,Thank you for your positive review and your interest in our hotel.We are pleased to have been able to offer you a pleasant stay and look forward to welcoming you again soon.Best regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly, helpful and knowledgeable, breakfast very good and try the set evening dinner excellent value. Room bright, clean and bed very comfortable, location ideal too.
Stayed 7 nights in May 2023
Response from Toni on 19 May 2023
Dear Stephen,Thank you for your positive review and your interest in our hotel.We are pleased to have been able to offer you a pleasant stay and look forward to welcoming you again soon.Best regards

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Top tier. We stayed at 3 different hotels in our time on Mallorca and Nou Baleares was by far our favourite. Staff was notably amazing. Restaurant food was great and perhaps the best bang for your buck of any meal in Palma. Would 10/10 recommend this hotel.
Stayed 1 night in May 2023
Response from Toni Orell on 14 May 2023
Dear Ryan,Thank you for your positive review and your interest in our hotel.We are pleased to have been able to offer you a pleasant stay and look forward to welcoming you again soon.Best regards

10/10 Excellent

ANGELA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Toni Orell on 14 May 2023
Dear Angela,Thank you very much for your positive review of our establishment. We hope to see you again on your next visit to Palma de Mallorca.Greetings from the Nou Baleares team

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Toni on 8 May 2023
Dear RyanThank you very much for your positive review of our establishment. We hope to see you again on your next visit to Palma de Mallorca.Greetings from the Nou Baleares team

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great modern hotel close to Palma centre
Great hotel in a convenient location for Palma old town ( approx 10-15 minute walk) . Extremely clean and recently renovated in retro scandi style with a nod to the 60s/70s. We loved it and the little bar/ restaurant downstairs for a breakfast and a drink at the end of a days sightseeing. It’s located in a area that’s a mix of residential and commercial and probably would be described as up and coming or a more everyday side of Palma. The Pere Garau market at the end of street was fab and probably a more real experience than others in Palma. We had a great stay and would highly recommend to others.
Stayed 2 nights in Apr 2023
Response from Toni Orell on 6 Apr 2023
Dear Nigel,From the Nou Baleares team we would like to thank you for your stay in our hotel and your positive comment. This kind of opinions help us to keep working and give us energy to continue improving. Your satisfaction is our greatest joy and we look forward to welcoming you again on your next visit to Palma de Mallorca.Kind regards from the Nou Baleares team and see you soon!

10/10 Excellent

Robert G

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Toni Orell on 2 Apr 2023
Dear Robert,Thank you for your wonderful review! Here you have your home in Palma de Mallorca!We look forward to welcoming you soon.Best regards from all of us

10/10 Excellent

Ella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the most amazing staff that were super helpful. particularly the lady working on the 31st Feb day time - was so helpful and accommodating, let us check out late and hang around the pool, then called us a cab. She was great. The hotel was beautiful and clean and very nicely designed!!
Stayed 3 nights in Jan 2023
Response from Toni Orell on 13 Feb 2023
Dear Ella,We would like to thank you for your time describing your experience in our hotel as this encourages us to continue working as we do.We hope you were able to enjoy your visit to Palma de Mallorca to the fullest and we look forward to welcoming you again very soon.Have a nice day!

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Night stay Jan 2023
Lovely hotel in plaza 15 min walk from city centre. Reception staff very friendly and spoke good english making check-in easy. In fact all the staff were very friendly. My room was a standard double with king size bed (for one) which was warm and comfortable. Views were over the street but this is a city centre Hotel. The bar/restaurant is small and cosy, the service is excellent, menu limited but good and prices very reasonable. That is probably why it is used by the locals giving it a good atmosphere.I will use again but some people may not like the area as it is mainly far eastern and middle eastern occupation, as against being Spanish.
Stayed 3 nights in Jan 2023
Response from Toni Orell on 13 Feb 2023
Dear Walter,Thank you very much for your reservation at our hotel and your positive comment. It is a pleasure to read opinions like yours as they encourage us to keep growing and improving. We would be delighted to welcome you again to our establishment and offer you a great experience.Best regards from the Nou Baleares team and see you soon!

10/10 Excellent

Ricard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Toni on 24 Dec 2022
Dear Ricard,Thank you for your positive review and your interest in our hotel.We are pleased to have been able to offer you a pleasant stay and look forward to welcoming you again soon.Best regards

10/10 Excellent

Amanda

Stayed 3 nights in Nov 2022
Response from Toni Orell on 28 Nov 2022
Dear Amanda,Thank you very much for your positive review of our establishment. We hope to see you again on your next visit to Palma de Mallorca.Greetings from the Nou Baleares team

10/10 Excellent

Scott

Stayed 2 nights in Sep 2022
Response from Toni on 1 Oct 2022
Dear Scott,Thank you for your positive review and your interest in our hotel.We are pleased to have been able to offer you a pleasant stay and look forward to welcoming you again soon.Best regards

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Good hotel. Excellent breakfast. Good staff
Stayed 3 nights in Sep 2022
Response from Toni on 28 Sept 2022
Dear Tomoty,Thank you for your wonderful review! Here you have your home in Palma de Mallorca!We look forward to welcoming you soon.Best regards from all of us

10/10 Excellent

neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Altogether an excellent Hotel, clean, friendly, well appointed and convenient for the centre.
Stayed 1 night in Sep 2022
Response from Toni on 11 Oct 2022
Dear Neil,Thank you for your wonderful review! Here you have your home in Palma de Mallorca!We look forward to welcoming you soon.Best regards from all of us

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, great staff, breakfast lovely
Highly recommend. Simple 10-12 min taxi from airport at €20 each way if under time pressure which I was. Bike hire from the hotel a bargain at €10 for the day. Large infrastructure works taking place in the square beside the hotel so surfaces very uneven but they should be finished soon.
Room 201
Room 201.
Stayed 3 nights in Sep 2022
Response from Toni on 21 Sept 2022
Dear Garrett,Thank you very much for your reservation at our hotel and your positive comment. It is a pleasure to read opinions like yours as they encourage us to keep growing and improving. We would be delighted to welcome you again in our establishment and offer you a great experience.Best regards from the Nou Baleares team and see you soon!

10/10 Excellent

Iliete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
From the checkin to the checkout, everything was perfect Great location, close to the city centre but also quick to go to the airport. They gave us great recommendations for restaurants, and none of them disappointed. The room was clean, modern and everything worked well. The breakfast options are delicious and fair price (apart from the orange juice that didn’t taste good) To resume we would stay again and recommend this beautiful hotel.
Stayed 3 nights in Sep 2022
Response from Toni on 21 Sept 2022
Dear Ilete,From the Nou Baleares team we would like to thank you for your stay in our hotel and your positive comment. This kind of opinions help us to keep working and give us energy to continue improving. Your satisfaction is our greatest joy and we look forward to welcoming you again on your next visit to Palma de Mallorca.Kind regards from the Nou Baleares team and see you soon!

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really stylish, comfortable, lovely friendly staff especially my friend from Wigan, gorgeous breakfast, dead comfortable room, was very much impressed!
Stayed 3 nights in Sep 2022
Response from Toni on 21 Sept 2022
Dear Fraser,Thank you very much for your positive review of our establishment. We hope to see you again on your next visit to Palma de Mallorca.Greetings from the Nou Baleares team

8/10 Good

Yakov

Stayed 1 night in Sep 2022
Response from Toni on 12 Sept 2022
Dear Yakov,Thank you very much for your positive review of our establishment. We hope to see you again on your next visit to Palma de Mallorca.Greetings from the Nou Baleares team

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Palma
Nice hotel for a couple of nights in Palma. Friendly welcome with a glass of cava. Room was lovely and bright, nicely decorated and comfortable. Rooftop pool was nice for a dip after a day exploring. Rooftop bar didn’t seem to be open the days we stayed. 10-15 min walk to old town which was convenient for us.
Stayed 2 nights in Aug 2022
Response from Toni on 21 Aug 2022
Dear Gemma,Thank you for your positive review and your interest in our hotel.We are pleased to have been able to offer you a pleasant stay and look forward to welcoming you again soon.Best regards

8/10 Good

Micaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Nice an cosy! Price is little bit expensive for the area, but ok. Staff super friendly and the breakfast is also delicious.
Stayed 3 nights in Jul 2022
Response from Toni on 17 Jul 2022
Dear guest, Thanks a lot for your reservation in our hotel and your positive feedback. Is our pleasure to read reviews like yours as they encourage us to keep on working and improving. We would be very happy to welcome you back again in your next visit to Mallorca and provide you a great experience. Best regards from Hotel Nou Baleares Team and have a good day!

10/10 Excellent

Ronald, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Carla

Business traveller
Liked: Property conditions & facilities, room comfort
Great location and good value for money
Great hotel with lovely staff. Pool is small but perfect to cool down on the roof terrace. Large and clean bedroom! Would stay here again for work
Stayed 2 nights in Jul 2022
Response from Toni on 17 Jul 2022
Dear Carla, From Hotel Nou Baleares we wish to thank you for your recently stay with us and your positive review. This kind of feedback help us to keep on working hard and also encourage us to improve. Your satisfaction is our main goal and we are very glad to see you enjoyed in our hotel and we look forward to welcome you back in your next visit to Mallorca. Best regards from Nou Baleares Team and hope to see you soon!

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, short walk from the station and old town.
Stayed 1 night in Jun 2022
Response from Toni on 17 Jul 2022
Dear Victoria, Thanks a lot for your positive feedback about our hotel. We look forward to welcome you back in your next visit to Mallorca Kind regards from Nou Baleares Team!

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really warm and helpful welcome. Beautiful room and delicious breakfast each morning.
Stayed 4 nights in Jun 2022
Response from Toni on 9 Jul 2022
Dear Lorraine, The entire Nou Baleares team would like to express our gratitude for your positive review. We will see you on your next visit to Palma and we look forward to welcoming you again. Best regards and see you soon.

10/10 Excellent

gursharn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super clean hotel. FANTASTIC breakfast served in the lovely restaurant area. Loved the fact that you could refill water bottles. Customer service was perfect. Hotel was a little out the way but I'd definitely stay again. Wonderful place! There's a lot of building work going on in the area so will be interesting to see what it's like this time next year
Stayed 3 nights in Jun 2022
Response from Toni on 9 Jul 2022
Dear Gusharn, It is a great satisfaction to see that you enjoyed the attention you received and the facilities of the hotel. We look forward to welcoming you again on your next visit to Palma de Mallorca. Regards

10/10 Excellent

Arianna

Liked: Staff & service, property conditions & facilities, room comfort
Perfect stay!
Absolutely perfect, from the room itself and its stylish decor to the swimming pool on the terrace. Very friendly and helpful staff. 100% recommended!
Stayed 1 night in Jun 2022
Response from Toni on 9 Jul 2022
Dear Arianna, We appreciate your interest in our hotel and your positive feedback. We look forward to welcoming you again soon. Best regards

10/10 Excellent

Nash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a great restaurant below.
Stayed 5 nights in May 2022
Response from Toni on 21 Jun 2022
Dear Nash, Thanks a lot for your positive feedback about our hotel. We look forward to welcome you back in your next visit to Mallorca Kind regards from Nou Baleares Team!

10/10 Excellent

Jenny

Stayed 2 nights in May 2022
Response from Toni on 23 May 2022
Dear Jenny, Thanks a lot for your reservation in our hotel and your positive feedback. Is our pleasure to read reviews like yours as they encourage us to keep on working and improving. We would be very happy to welcome you back again in your next visit to Mallorca and provide you a great experience. Best regards from Nou Baleares Team and have a good day!

4/10 Poor

James, Guernsey

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booked for a stay but needed to cancel booing because of family emergency. Refused to even consider a part refund when, judging by the lack of rooms avaialbe at most hotels in the area, they could have easily re-sold the room.
Stayed 6 nights in Apr 2022
Response from Toni on 30 Apr 2022
Dear James, First of all thank you for choosing us for your stay in Palma de Mallorca. We are sorry that in the end you were unable to stay with us. We always try to be sensitive to these issues, but in the case of non-refundable bookings there is nothing we can do... As you know, we simply apply the cancellation conditions provided by expedia.com, which you chose yourself when making your booking. We also hope that you will consider booking with us again and that you will be able to enjoy our wonderful hotel. We hope you are well Best regards.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay, near to the old town
Excellent place to stay, not far from the old town. Reception staff were very goo. Excellent breakfast.
Stayed 3 nights in Apr 2022
Response from Toni on 30 Apr 2022
Dear guest, Thanks a lot for your reservation in our hotel and your positive feedback. Is our pleasure to read reviews like yours as they encourage us to keep on working and improving. We would be very happy to welcome you back again in your next visit to Mallorca and provide you a great experience. Best regards from Hotel Nou Baleares Team and have a good day!