Dear Karsten,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon, Karsten!Kindest Greetings,Hotel Riu NautilusOnline Reputation Manager

Dear John,Thank you very much for choosing Riu and for sharing your feedback.We are saddened to find that you encountered the mentioned inconveniences and that this overshadowed your experience. We are committed to provide excellent services to our guests and to create a familiar atmosphere in which our customers must feel like if they were at home. We apologize if we were not able to demonstrate it this time.Your comments will be forwarded to the responsible department for a proper follow up, in order to reassure to improve our guest’s service and we do hope that we will have the opportunity to welcome you back again for a true RIU experience!We remain with best wishes, Hotel Riu NautilusOnline Reputation Manager

Dear Sarah,It makes our efforts worthwhile when we read that our beautiful guests enjoyed a much-deserved holiday.Thank you very much for your fantastic review, our staff feels rewarded.Wishing you a great day!Thank you for choosing us, see you soon, Sarah!Kindest Greetings,Hotel Riu NautilusOnline Reputation Manager

Dear Thamer, Thank you for taking the time to write a review of our hotel.We are very pleased to know you enjoyed the hotels location, however, we are sorry you were not fully satisfied with our property. We sincerely hope that you will visit us again soon and we will be able to offer you a better experience. Hotel Riu NautilusOnline Reputation Manager

Dear Stewart, Thank you for your recent visit and reviewing your experience with us. We appreciate your time and value you! We sincerely apologize that you left our hotel with the impression that we did not meet your expectations in several respects during your recent stay. It was certainly not the intention to upset you. At the same time we hope that you can understand that a restaurant has its opening hours. We therefore recommend that guests arriving much later than the specified check-in time contact our front desk or inform Expedia so that our restaurant staff can prepare something for you. Your concerns have been addressed with the appropriate team leaders, It is our hope that you decide to come back in the future so we can provide a better experience in the future. Kind regards, Hotel Riu Nautilus Online Reputation Manager

Dear Charles, Thank you for taking your time to share a review on Expedia. We are sorry to read that we were not able to reach your expectations in terms as food and that you were missing coffee and tea facilities in your room due to the recently implemented safety measures. We please hope for your understanding that the reason behind is to protect our guests and employees. Please accept our apology for any inconvenience caused. We do hope you allow us another opportunity to share a more positive experience with you next time. With our best wishes we remain, Hotel Riu Nautilus Online Reputation Manager