Outdoor pool, pool umbrellas
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Reviews of Pierre & Vacances Estepona

Pierre & Vacances Estepona
Calle Hinojo, s/n, Urbanizacion Bel Air, Benahavis, Malaga

Reviews

7.8

Good

Rating 10 - Excellent. 82 out of 340 reviews" "
Rating 8 - Good. 167 out of 340 reviews" "
Rating 6 - Okay. 60 out of 340 reviews" "
Rating 4 - Poor. 18 out of 340 reviews" "
Rating 2 - Terrible. 13 out of 340 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

kiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.but would do better with a shop and at least a park for kids
Stayed 4 nights in Jul 2019

8/10 Good

Stefan

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ok-ish
It was ok, one night. We took ages to check in even though we arrived way past check in time so our room should have been ready! - at first we got told we would have to wait for a room to become available but then thankfully a room did become available. At the pool, one staff at bar, waited well over half an hour for a drink.
Stayed 1 night in Jun 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pet friendly apartment and resort
Really nice accommodation with our small dog. We booked half board and food was very good Although we realised we could not take our dog into the restaurant we were originally advised that it would be OK to eat breakfast with her on the terrace but were advised subsequently that this was not possible Good location for access to Estepona town and Puerto Banus if have car Resort pool and facilities very good but nice beaches are also close by
Stayed 8 nights in Jun 2019

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel location not great, staff very accommodating. Poolside entertainment very enjoyable
Stayed 9 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amenities
It’s really nice there...we have stayed before about 4 years ago and both times good...bar and restaurant quite expensive as we do live in Spain so use Spanish hotels which are usually cheaper to eat and drink as a family
Stayed 4 nights in Apr 2019

6/10 Okay

Karine, Aberdeenshire

Liked: Cleanliness, staff & service, property conditions & facilities
The 2 bedrooms apartment are big (with 2 bathrooms). But the terraces are not very clean with the pigeons (there is a brush provided). The restaurant was good, but it would have been nice to have more local specialities (chestnuts, etc...) and different desserts. The staff at the restaurant is very polite and helpful. However there was very very very poor entertainment. No baby disco, only one show during the week. The other evenings, the only staff responsible for entertaining the guest was proposing bingo (there was nobody interested but he was still proposing it one night out of 2) or disco (created a playlist on his computer then stayed at the bar. Not much interaction with the 10 kids dancing on the stage. Never proposed a baby disco or a game. What a shame....). Very disappointed on his service. And no kids club during the holidays. He said that after the 16/10, there was not much kids, but lots of pensioners. The staff from the reception are good. A map from the region on the wall would be nice. Instead of just leaving the leaflets on a table. Also a shuttle to the beach front would be nice. It is quite far (3 Kms). The swimming pool is nice and seats are not booked (leaving a towel on it) like in the other hotels.
Stayed 7 nights in Oct 2018
Response from The team of Pierre & Vacances Estepona. on 23 Oct 2018
Dear Mrs. Doidge-Harrison, First of all, we would like to thank you for the time spent transmitting your experience to us at our P & V Estepona establishment. Your comments are very helpful in locating areas for improvement. We want to inform you that the departments will have knowledge of your comments to be able to find solutions. The Aparthotel has animation during the season, however the MINICLUB service is subject to the high season of the Aparthotel, this is from June 15th to September 15th where the entertainment staff is higher. Once again, accept our apologies, and we hope for another opportunity in a future visit in summer, where you will see how summer after summer our customers enjoy their holidays thanks to our animation team. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Sep 2018
Response from The Team of Pierre Vacances Estepona on 13 Oct 2018
Thanks for your puntuation

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel with lots of activities for adults and children. A bit too far from the beach but recommend for breakfast and suppers both are buffet which have huge selection.
Stayed 5 nights in Sep 2018
Response from The Team of Pierre Vacances Estepona on 15 Sept 2018
Dear Customer, We want to thank you for your good comments and for choosing our aparthotel to spend your holidays. We wait for you in a next visit, regards,

10/10 Excellent

Ms k robba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018
Response from The Team of Pierre ^ Vacances Estepona on 20 Aug 2018
Dear Mrs Robba Thank you very much for choosing our ApartHotel for your holidays and for taking the time to write a comment about your stay. We really appreciate your helpful comments, and your feedback will help us to improve our services and facilities offered to all our guests. Best Regards,

6/10 Okay

darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2018
Response from El equipo Pierre&Vacances Estepona on 9 Aug 2018
Estimado Huesped, Muchas gracias por su valoración.Esperamos, sinceramente poder ofrecerles otra estancia muy agradable y conquistarlos, de nuevo , con un servicio excelente y unas instalaciones cuidadas en una ubicación tranquila y relajante. Atentamente,

10/10 Excellent

Ms k robba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018
Response from El equipo Pierre&Vacances Estepona on 9 Aug 2018
Estimado Ms k Robba, Gracias por habernos elegido para disfrutar de unas magníficas vacaciones en nuestro aparthotel.Esperamos, por hospedarle de nuevo en un futuro muy próximo. Atentamente,

10/10 Excellent

Charalambos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
A really lovely apartment hotel. Would definitely stay there again
Stayed 2 nights in Aug 2018
Response from El equipo Pierre&Vacances Estepona on 7 Aug 2018
Dear Charalambos, Thank you for your comment about our aparthotel and your vacation experience. We are happy to know that you have had a great time and we hope that, in the future, you will be able to choose an establishment from our chain in the main holiday destinations around the world. You can enjoy a wonderful break, a break in the best Pierre & Vacances style. Sincerely,

8/10 Good

Jonathan, North East

Liked: Cleanliness, staff & service, room comfort
1st Family Holiday
Our first family holiday with our 1 year old daughter and the staff at the hotel were brilliant especially the reception staff and in particular Luna. The room we had was good the only thing I would say is that it could of had a lick of paint to freshen up the wall as there was a number of marks on them. We stayed on a self catering basis and they are a few supermarkets close to the main room about a 30 min walk away. (5 mins in the car). I would recommend hiring a car if staying here as it’s a little isolated, however, the car parking is limited and the hotel charge to use the underground parking. We really enjoyed our stay and would look to re-book. Food is a buffet style breakfast was ok but we weren’t too keen on the food which was served on an evening. Prices in the hotel were reasonable €3.50 for a pint and round €8 for food at the snack bar.
Stayed 14 nights in Jun 2018
Response from The Team of Pierre & Vacances Estepona on 15 Jul 2018
Dear Mr. Jonathan; Thank you very much for choosing our ApartHotel for your holidays and for taking the time to write a comment about your stay. We really appreciate your helpful comments, and your feedback will help us to improve our services and facilities offered to all our guests. Best Regards, The Team of Pierre & Vacances Estepona

10/10 Excellent

rana, gibraltar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment and close to everything
Animators and lifeguards are brilliant. Had a very pleasant holiday
Stayed 3 nights in Jun 2018
Response from The Team of Pierre & Vacances Estepona on 4 Jul 2018
Thanks for your comments!! We are greatful that you enjoy your estance at Pierre & Vacances Estepona

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
I hard a wonderful time with the kids. Expect my bedroom lampstand broken and my balcony door cracks from the living room entrances. Overall the kids love the swimming pool and it surroundings.
Stayed 4 nights in May 2018
Response from The team of Pierre & Vacances Estepona on 10 Jun 2018
Dear Guest; Thank you very much for choosing our ApartHotel for your holidays and for taking the time to write a comment about your stay. We really appreciate your comments, and your feedback will help us very much. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean apartment with see view. Friendly staff in the restaraunt
Stayed 5 nights in May 2018
Response from Groupe of Pierre & Vacances Estepona on 3 Jun 2018
Dear Guest; Thank you very much for choosing our ApartHotel for your holidays and for taking the time to write a comment about your stay. We really appreciate your helpful comments Best Regards,

10/10 Excellent

mitja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from La Recepción on 11 May 2018
Dear Guest; Thank you very much for choosing our ApartHotel for your hollidays and for taking the time to write a comment about your stay. Best Regards, Pierre & Vacances Estepona

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice place but not very helpful or friendly staff
Poorly trained staff, some of whom were not at all friendly or helpful. The place is fine, but let down by the staff.
Response from La Recepción on 11 May 2018
Dear Guest; Thank you very much for choosing our ApartHotel for your holidays and for taking the time to write a comment about your stay. Your feedback will help us very much, to improve our areas. Best Regards, Pierre & Vacances Estepona

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Timeshare for visiting German guests in foothills
Nice 1-bdr apt with nice kitchenette. Local supermarket provides chance to buy great fresh food and cook in the apt. Most guests appear to be German and facilities are designed to accommodate them.
Response from La Recepción on 11 May 2018
Dear Guest; Thank you very much for choosing our ApartHotel for your hollidays and for taking the time to write a comment about your stay. We really appreciate your comments, and your feedback will help us very much. During your stay, we have a big group of germans with halfboard include, but all the guest can access to the hotel services. Best Regards, Pierre & Vacances Estepona

8/10 Good

robert, Derby, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value if a little far from the beach
We stayed self catering which was great as there is a lidl and another supermarket just down the road for your supplies. (Bottle of wine 1.20 euro) whats not to like. The place was comfortable and clean. If you want 5 star then pay 5 star prices this is good value. We hired a car which I would recommend as the beach is 30mins walk away which in the heat will kill you and if you have a car you can visit places like Marbella (Don't go) or Peurto Banus (Do go, especially the marina) But for me estepona itself is beautiful especially the old town. Meals for two cost around 30 euros including a drink (wine/Beer) unless your a greedy guts in which case add 10 euros.
Stayed 3 nights in Apr 2018
Response from La Recepción on 12 May 2018
From our apartahotel we want to thank you for the time invested to comment your experience with us. We take note of everything that has not been of your pleasantness and we hope to see you very soon and resolve all the details you have mentioned. Thank you again and we hope to see you again very soon by our apart hotel.

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Response from La Recepción on 11 May 2018
Dear Guest; Thank you very much for choosing our ApartHotel for your holidays and for taking the time to write a comment about your stay. We really appreciate your feedback will help us very much. Best Regards, Pierre & Vacances Estepona

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

8/10 Good

Paul

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed as hard as a rock
Bed as hard as a rock. Worst one in about 15 hotels that we have stayed at in our 3 months away. The room was a good size for two. You need to be fit if you are on the other side of the hotel as very long hallways and some stairs, pool was great, food was very average and to expensive for what it was and be aware the fish was a mouthful of bones.....not good if feeding a small child, Waiter very good, No plug in room but was supplied when asked. Quiet at night. Pricing ok.
Stayed 2 nights in Oct 2017

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dont stay here awful
ants infestation, nothing was done much, had no sleep due to infestation, unhelpful, rude dont bother staying here because if there is a problem then you wont get help
Stayed 7 nights in Sep 2017

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Room comfort
Co family trip to Estepona Spain
Hotel was very clean but the beds and pillows are uncomfortable. WIFI is weak and parking is unavailable. You have to pay extra. Reception desk are helpful.
Stayed 2 nights in Sep 2017

10/10 Excellent

Sabrina , Gibraltar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with good parking facility
Chose this hotel for second time this summer as we loved it the first time. Animators were amazingly friendly and very active, they cater activities for all ages. Night bar staff were amazing my girls really enjoyed it. We didn't make use of the main restaurant but got some food from the snack bar and they were nice. I would recommend this hotel for a family holiday.
Stayed 2 nights in Aug 2017

2/10 Terrible

Fartash, Los Angeles, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nightmare
Me and my wife arrived after more than 10 hours of flight. And drove 2.5 hours and spent an hour to locate the hotel which is located out of nowhere. We reached the hotel at 7:30 pm. We were fronted with totally unfriendly staff. They checked us in a room which was not made up; the beds were unmade, there were two buckets filled with dirty water in the room with sheets and some towels on top of them. Used tissues were on the floor. There were no soaps and shampoo in the room. I tried to call the receptionist, the phone was not working, wanted to leave things in the safe box and the safe box was not working either. So we went down to the reception and explained that we were very tired and need to take shower and fresh towels and sheets to sleep ... and she said that they can not do anything we need to come back at 10:30 next morning to talk to the manager. We asked for room change and she refused and once again asked us to come back next morning to talk to the manager. We asked for a room service and they told us that the rooms are cleaned only once a week on Fridays. We asked for fresh towels and they wanted 36 Euros for every set of towels. Next day I spoke with the "Manager" and it took me 3.5 hours to convince the manager to send someone to make up our rooms. The breakfast comprised of cheapest cheese and hardest bread you could imagine and the coffee from the machine that was incredibly bad . Overcrowded. In the morning they would give out two sachet of shampoo.
Stayed 5 nights in Jul 2017

2/10 Terrible

Rob, MIDDLESBROUGH, England

Disliked: Staff & service, property conditions & facilities, room comfort
NOT FOR THE ENGLISH
Decent enough hotel if all you want is a room to sleep in and a pool. Otherwise DO NOT book this hotel. The staff speak very little English, a car is a must, and the apartments are like a throw back to the early 90's. There are activities by the pool but you must either be fluent in German, French or Spanish to know what's happening and when. My youngest wanted to join in the pool football game with the other children and was told he couldn't. When I attempted to ask why he couldn't play the meme we of staff gestured it was because he was wearing armbands, which 3 other kids were also wearing. Needless to say it was because he was English and the staff member couldn't speak English. This is just or example of why I wouldn't recommend this hotel to anyone English.
Stayed 7 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good
Very nice hotel, the only reason why it's not higher is that the beds were a bit hard, the location is further away than I expected and as soon as I opened the patio I could smell garbage. Saying that the staff and pool were excellent and if u have a car it's easy to get around
Stayed 2 nights in Jun 2017

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nice peaceful
Stayed 2 nights in Jun 2017

6/10 Okay

Francisco, Miami

Liked: Cleanliness, room comfort
Weekend at Estepona
This is a nice place if you have small kids and want to get away. It is not near the city (10km) so you will need a car if you want to go to the beach or restaurants since there's not much more than a pool in the hotel. It's about 10 min walking from a big supermarket if you feel like eating in your room. This is not a 4 star hotel. maybe 2 1/2...

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed Quality
Helpful staff, great pool and activities programme. Good quality buffet fair price, Estepona more relax than resorts closer to Malaga. A couple of kilometres inland would benefit from renting car

4/10 Poor

Michelle, UK

Disliked: Room comfort
Disappointed
Have older children and they had to sleep on a really uncomfortable sofa bed that I had to make. Room very basic with outdated furnishings. No tv channels in English. Pool was good and reception area impressive.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely aparthotel but remote
1 bed apartment lovely but location was remote and food not great in hotel so it meant we had to take taxis every night which made the 9 days of expensive. Definitely would recommend a car but that was not the type of holiday we wanted. Enjoyed it however and would definitely look at Pierre & Vacances in another location

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Lovely well positioned hotel - would use again
Disappointing that towels not changed during our stay Reception Staff not that friendly - seems ridiculous nowadays that you have to pay a deposit and a charge for a mangy towel for the sun beds !!!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water runs out if there are more than 2 guests
We left before our check out date No room cleaning services No clean towels for the length of your stay Basically good luck!!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ideal accommodation again
spent 5 days in P &V Estepona. second time there. we made an error in booking and duty manager upgraded our room for a reasonable fee immediately. Taxis booked by staff whenever we needed one.

10/10 Excellent

Ashutosh, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a family holiday! We Love it!
Having stayed at many different apart-hotels and hotels over the last few years near Malaga, Fuingerola, Torremolinoes, Marbella, Manilva, Mijas, Puerto Banus etc., We returned with children to stay for two weeks for the fourth consecutive year to Pierre Et Vaccances, Estepona as have found this as one of the best places to stay for a family holiday. Nice, clean, spacious apartments with well equipped kitchenettes, very friendly and helpful staff, the best attraction is the Swimming pool which is big, with plenty of loungers around, has a very good gradient to it meaning children & non swimmers too can enjoy it. The pool side entertainment activities run by the gentle man called Chocolatte are the star attraction. Yoga, Water aerobics and dance, Pool side games, Water Polo, Water Volleyball, table tennis, Snooker etc. through out the day keeps every one really entertained. In the evenings there can be Flamenco or Bingo with kids games and dancing at the pool side bar. Overall a very well run and managed place. A rental car is very much required to enjoy the stay here to the fullest, if you have one, then nothing is far including shopping esstentials from super markets just a mile away with a few great restaurants eg Jaipur Purple, Burger King, Aroma etc. Options for both free on the street & paid secure underground parking are available, we took the paid option. Things to improve : Cigarette vending machine required, Menu and food variety in restaurant must improve.

2/10 Terrible

Sarah, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel, Avoid if Possible
This hotel provides poor quality food. The fruit was days old or tinned. Eggs at breakfast where soaking in oil. Horrified by the poor quality in food. When asked kitchen staff for freshly cooked food they didn't understand English. When we had to pay the same staff completely understood. Cooked my families meals every day even though we had paid for breakfast everyday. Do NOT expect towel changing service this is an extra 3 Euro per person per day. The towels are small and hard in texture. Pool is dirty, lots of hair and sun cream in this swimming pool. Parking was 9 Euros per day which is an option we paid extra for however the parking was inconvieniantly across the other side of the building which is huge. Location is completely away from restaurants, shops, bars and beach. Entertainment on site is laughably terrible. And drinks are highly priced. This hotel is a complete rip off from the moment you enter to the moment you leave.

6/10 Okay

Ro, Rota, Spain

Disliked: Property conditions & facilities, room comfort
Decent hotel
Decent hotel, although not worth the price I paid for. Beds are similar to sleeping on a desk. Holes in walls that were patched up were holes again. Hotel was clean and was average at best. Check in was disastrous and it took 45 mins to receive room key after my initial check-in wait of 15 mins stating I had arrived at the resort. Pool area was the best part.

6/10 Okay

Sam, Houston

Liked: Staff & service, property conditions & facilities, room comfort
Great size rooms with small kitchen
The overall experience was good, however the Internet reception was very through the entire hotel and eventhough the hotel reception staff ver nice they forgot to tell me the rooms don't get cleaned every day. I was their 3 nights and my towels were never changed.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice break
Could be quite noisy because we were near the bottle/rubbish facilities and was very annoying while trying to sleep. The sofa bed was very uncomfortable for sitting on

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No cleaning. Terrible tv. Unconfortable room
Low price low confort. You need a car to move to other places.

10/10 Excellent

Sue, Cumbria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Well maintained, lovely pool and outside area. Comfortable and well equipped apartments.

10/10 Excellent

Joanne, Bigastro, Alicante,Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easter Break
The apartment was great for the family..plenty of space and really clean..would definitely go again!

4/10 Poor

mohamed, Wrexham,uk

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Nice hotel,but the rom was very cold at night.
The room was cold at night,and the heating(air condition)'was not working,we reported it twice,no action was taken.