Restaurant

Reviews of White Loft Hotel

2 out of 5
White Loft Hotel
38, Jalan Rahmat 4, Taman Malim Jaya, Malacca City, Malacca

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 53 reviews" "
Rating 8 - Good. 27 out of 53 reviews" "
Rating 6 - Okay. 10 out of 53 reviews" "
Rating 4 - Poor. 4 out of 53 reviews" "
Rating 2 - Terrible. 3 out of 53 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby to where I want to visit.
Stayed 3 nights in Feb 2024

6/10 Okay

Rashidah

Travelled with family
Liked: Staff & service
Unique but still need more
Stayed 1 night in Feb 2024

4/10 Poor

Bochun

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Gregory

Liked: Cleanliness
Stayed 2 nights in Sep 2023

2/10 Terrible

kc

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel staff’s attitude was poor. They called to rush us for check-out at 11:40 AM even though the check-out time was 12 PM. The hot water in the shower wasn’t hot, and the toilet was dirty. Additionally, the air conditioning was very noisy.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to cities and other shops. Minimalist style. Easy accesible.
Stayed 1 night in Dec 2020

8/10 Good

ThePrince

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room - the only problem is there was no lift. Overall is good. Thank you White Loft.
Stayed 1 night in Dec 2019
Response from Whiteloft Recep on 19 Jan 2020
Thanks for your review! We hope to see you again in this coming festival!

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service quite is tiptop even through online its run smoothly
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
There is no flexibility on the check in timing as we arrived half hour early which they insist we have to check in by 2pm. Make up room - no toliet paper refill & water bottle. We booked again due the room cleanliness was very good plus bed, pillow & blanket was good too. We came to know they are short of man power but basic will still have to give or prepare.
Stayed 2 nights in Aug 2019

4/10 Poor

Amy

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Bad service
During the check in, I was told there was double booking this I wasn’t able to get the room with bathtub. After 15mins delay, I was assigned to a room with cigarette smell on level 2. So i had to run back to the reception with all my luggages, to be assigned a room on level 3. No help was offered to help us with the luggages. We were also given 4 days’ wifi instead of 5. The bedsheets were also stained. Just when we thought our nightmare is over, our toilet door fell apart after shower at 10PM. A called to the reception, we were told to wait for the house keeper to come in 30 mins. After 30 mins, nothing happened thus we called again stating we can’t wait any longer as it’s getting late. We were then told to wait till tomorrow as the housekeeper is off work now. No daily Housekeeping as well.
Stayed 5 nights in Feb 2019
Response from Ritesh on 25 Feb 2019
Hi, Amy! We're extremely apologetic to know that your experience with us has not been a pleasant one. we’d definitely work on your feedback to provide the best possible experience next time.Regards, Ritesh

6/10 Okay

KL, Kuala Lumpur

Disliked: Property conditions & facilities, room comfort
Very noisy in early morning, I think car wash shop play music. This is my first experience stay hotel due to people play rock music in early morning. Very bad!!!
Stayed 1 night in Sep 2018

4/10 Poor

Kelvin

Liked: Cleanliness
Stayed 1 night in Sep 2018

8/10 Good

Sh Wajiha

Liked: Cleanliness, staff & service, room comfort
Good
Stayed 1 night in Sep 2018

8/10 Good

Ida, Kuala Lumpur

Liked: Staff & service
White loft
Common hotel. Not suitable with baby. You have claimb stairs. Extra deposit if you need extra keys. Pay for your own breakfast & not many close parking.
Stayed 1 night in Sep 2018

8/10 Good

Hweelee, Singapore

Liked: Cleanliness, staff & service, room comfort
Nice hotel for families
Stayed at White Loft for a night in their Family Room; room was not bad, bed was comfortable. Downside would be the toilet has no ventilation, hence it was a little stuffy and smell a little. Overall, it's not bad for a one night stay. Surrounded by many food store which is a major plus point.
Stayed 1 night in Aug 2018

8/10 Good

Amberlyn, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and Clean Hotel
The hotel provides branded water dispenser and bottled water which is good. The room offers very basic amenities. No elevator/lift, no facial tissue, hair dryer, hand soap and it is just for a sleep. Prices are reasonable but there is a distance from city. I experienced an unpleasant stay, luckily it was the next day before I checked out as the hotel had some renovation done downstairs in the morning about 9am which caused my family woke up because of the noise. Hope management can take note on this.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
It will be better if the hotel provides bathroom-amenities packages, such as toothbrush, toothpaste, comb etc.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Simple & nice hotel... white colour scheme let me feel good & welcomes...
Stayed 1 night in Apr 2018

10/10 Excellent

Farah, Selangor, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Reception and hotel staffs are really friendly and helpful. Will definitely come again.
Stayed 1 night in Mar 2018

8/10 Good

Chu Eng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cosy little hotel
The hotel is clean. It practises a minimalist concept, whereby the furniture have been recycled from wooden pallets. Bravo to that! Would have been better if more shampoo/bath foam were provided. There were just minimal amount provided in the bathroom.Not really sufficient for 3 persons. Luckily I brought extra from home.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

John Ong Kwang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay
Amazing hotel neat and clean,just a little bit far from Jonker Street
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place you won't regret staying
Family room of 4 with bathtub: Very nice And clean room. Hipster type of budget hotel and very decent rooms toilet. Water dispenser and towels are available. Bicycle cafe downstairs is very cool as well, Sushi mentai is 3minute walking distance , cheap and good jap eating place for dinner. Breakfast head to Full house dim sum for some nice dim sum.
Stayed 1 night in Sep 2017

6/10 Okay

Meng Siang

Liked: Cleanliness
Disliked: Staff & service
A place for sleeping only.
A bare minimum sleeping place. Deco simple without the fringes. Good for resting and nothing else. Be warned that the hotel have 2nd and 3rd floors, only have stairs.
Stayed 1 night in Sep 2017
Dear Meng Siang, We thank you for your time to write a review on your stay with us. White Loft designed with a minimalist concept to exude subtle elegance yet with the cosiness of a well-designed boutique hotel. We would like to emphasize that our interior carries a chic simplicity as our rooms are each equipped with a LCD TV, hangers, an attached bathroom, side table, international socket and high-speed 100Mbps wi-fi. Hair dryer and iron are offered by our receptionist upon each check-in. Our #myhomeinmelaka experience aims to provide serenity, peace and calmness prior to a good night’s sleep with our industrial chic design filled with fluffy white bedding and pillows of the high quality. Within each room, there is a TV for one to unwind after a long day’s out and there are rooms with bathtubs (limited and popular) for a good soak and relax bath time. We thank you for highlighting to others on our staircase. We try our very best to accommodate elderly guests on our 1st floor and offer to assist guests with their luggage bags. For your next visit to Malacca, we sincerely hope that we will still be the hotel of your choice and we would like to recommend you to hangout in our Terminal B Café with friends or family.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It feels like Home
Its was like coming home. Friendly staff greets you at the entrance. Upon entering the lush white walled and sheeted room, you'll feel a sense of serenity and calmness, perfect for a quiet get away, still withing reach of the hustling Malacca city. And with a new TerminalB cafe, the first ever bicycle themed cafe in town, food and beverages are easy to come by. Dave and team of barista makes one helluva power packed juice drinks! Come for the convenience, stay for the comfort :)
Stayed 2 nights in Aug 2017
Dear Marcus, It is our joy to give every of our guest our very special #myhomeinmelaka experience. Our largely white interior and bedding gives one a sense of relaxation and serenity after a hard day’s work. We are also extremely happy to know that you like our new café and enjoyed our cold pressed juices. Hope you have had a taste of our Cyclist Power Drink and Secret Training drink (a blend of watermelon, red tea, mint and our secret ingredient ). For all your work trips to Malacca, we hope that White Loft Hotel will be the hotel of your choice. Till then, we wish you safe travels while on business and success in all your endeavours.

8/10 Good

Kathy, SIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL TO STAY THERE
Very nice hotel to stay among my previous hotel that I had stayed before. Room is clean and most importantly the Wi-Fi was good.
Stayed 2 nights in Jun 2017
Response from Anna Tui, Manager, White Loft Hotel on 6 Oct 2017
Dear Kathy, Greetings from White Loft Hotel! We are delighted you took the time to post a review on Expedia for your recent stay with us during your trip to Malacca. Our high-speed 100Mbps wi-fi for multi-devices is indeed one of our wonderful points and a must-have for our regular guests who are on business trips. We are also heartened to know that you find our room clean as we take great lengths to ensure that our guests receive the very best of #myhomeinmelaka experience. We look forward to hosting you again and hopefully your experience will be even better the next time round!

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT
Clean and very comfortable bed.
Dear Tan, Your succinct review has made our day nothing but great! We are glad that you have enjoyed a good night’s sleep with our high quality latex mattress, soft duvets and fluffy pillows. Do follow us on Facebook or Instagram @whiteloft.my to catch up on our latest happenings and offerings!

8/10 Good

Jason, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient
Room was clean. There were no foul odors. Internet was generally fast. Shower and taps had water with sufficient pressure. The hotel has no lift so for older people this could be an issue since the stairs is quite steep. There's hot water on the 2nd floor for those who need it like little toddlers or babies. In the morning, there was very loud music, audible from the room. This could be an issue with some folks.
Response from Anna Tui, Manager, White Loft Hotel on 6 Oct 2017
Dear Jason, Thank you for your time to share your experience with us at White Loft Hotel. We value your compliments as well as feedback and take it as an opportunity to improve our service offerings. As you have highlighted, indeed our property has very clean rooms and it is near many amenities. The White Loft culture is all about creating #myhomeinmelaka moments for our guests and we have taken note that you have certain concerns that arise from your stay. Rest assured that the design of our premise follows local authority’s regulations and we do have several fire extinguishers, escape routes and trained staff as part of our fire escape plan. As for elderly guests, we always do our best to place them in the lower floor for their convenience. Since your last visit in May, we have launched our very own Terminal B Café. Our café adds to the number of food choices in the vicinity during day time with local favourites such as Chef’s Special Nasi Lemak Rendang Ayam or mee siam as well as croissants along with drinks like warm coffees and teas or cold pressed juices or smoothies. Once again, thank you so much for taking time to share your stay experience with us; we will take all feedbacks constructively and we sincerely hope that we would have the opportunity to welcome you back the next time when you’re in Melaka to see the difference and improvements that we have made.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from town but very clean and new
Very clean and new the only thing is a bit far from town
Response from Anna Tui, Manager, White Loft Hotel on 6 Oct 2017
Hi, Thank you for taking the time to write us a feedback. Yes, we are a rather new hotel which opened in 2016 to serve the ever-growing number of tourists flooding the beautiful and idyllic historical city of Malacca! White Loft Hotel is just a 10-15 mins car ride to the town centre and Jonker Street. Therefore, we have had quite a number of overseas guests whom have checked in before... Korea, Japan, Taiwan, Hong Kong, Indonesia, Thailand, Vietnam, New Zealand, Australia and even UK! Every hotel chooses a location and we choose to be in the Malim Jaya district to enable us to serve a broader range of clientele such as persons on business trips as well as visiting friends and relatives. Our hotel is popular among Malaysians due to the surrounding amenities such as banks, mini marts, bakery and many eateries serving popular local delights. We hope that you have had your fill of the famous Hainanese chicken rice balls for breakfast and satay celup for supper during your stay here with us which are just walking distance.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and value for money.
Hi, We appreciate that our industrial chic boutique hotel gives you satisfaction in terms of sleep and your hard earned money! Hope you’ll be back to stay with us again. Till then, wishing you safe travels and pleasant days.

8/10 Good

maya, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities
Nice & simple hotel, clean
Clean, nice, simple, quiet place, staff very kind. Need more muslim restaurant.
Response from Anna Tui, Manager, White Loft Hotel on 6 Oct 2017
Dear Maya, Thank you for taking the time to compliment our staff and hotel. By car, most halal eateries are 10-15 away from our hotel. As for our café – Terminal B Café, it serves no pork and lard and we have a Malay chef. For your next visit, we still hope that you will choose to stay with us. Do follow us on Facebook or Instagram @whiteloft.my to catch up on our latest happenings and offerings!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A Great Stay
Just 10-15 minutes drive from the main tourism area. For those who are not driving, you may utilizes car hailing app to reach your favourite destination. It is really affordable. Surrounded by different eateries, White Loft can be considered by those who prefer a relax starvation in Malacca. The Bathtub room was great to relax yourself over the tiredness. Room facilities can be improved by adding more space to hang clothes. Industrial design theme is really a plus !
Response from Anna Tui, Manager, White Loft Hotel on 6 Oct 2017
Hello, Thank you for choosing White Loft as the hotel of choice for your recent stay in Melaka and we appreciate that you took the time to provide us with this feedback on Expedia. We are delighted that you have enjoyed your stay with us and that the hotel location has provided you the serene and peaceful ambiance you're looking for away from the bustling city. There is nothing like a great relaxation time in our classic bathtub only available in Family 4 Bathtub or Deluxe Queen Bathtub rooms. Facilities-wise, White Loft’s chic industrial design carries a minimalist style so that it’s “just right; not too little, not too much." All our rooms are filled with a few statement pieces which creates an eclectic feel to any interior without going overboard. We are happy to note that you love our interior design and we look forward to having you again.

2/10 Terrible

Kan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience we ever gone through. Staff with bad attitude. Talked rudely to their customer and acted irresponsibly even is their fault.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Amazing room, great and friendly staff!
Greetings from White Loft Hotel, Thanks for the amazing succinct review. We thank you for the compliment on our staff’s warmth. It gives us pleasure to read that you think our room is great. Do follow us on Facebook or Instagram @whiteloft.my to catch up on our latest happenings and offerings!

8/10 Good

Verified traveller

Liked: Cleanliness
Clean, simple and nice, but the room a bit small... Got some distance only arrived town...
Response from Anna Tui, Manager, White Loft Hotel on 6 Oct 2017
Hi, We are pleased to read your succinct review of your stay. Thank you for highlighting the positive points of your stay. The rooms allocated to our guests depends on the choice of their room reservations with us. White Loft Hotel does have bigger rooms such as the Deluxe Queen Bathtub room or Family 4 Bathtub room. We welcome you to try either room during your next visit. Although our hotel is located a 10-15 mins drive away from town, it is easily reachable by Uber/GrabCar. White Loft is located in the heart of Malim Jaya which is a business district in Malacca and very convenient for many business travellers as it is near many amenities such as banks, mini marts, Japanese and Nyonya restaurants, hawker centres and cafes (including our very own Terminal B Café). Till your next visit to Malacca, we wish you pleasant days.

10/10 Excellent

Pei Ferng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel, with Satay Lok Lok nearby. xD
It was a really pleasure stay as we only manage to check in at 1am, as we left Johor pretty late due to the jam. They was very friendly and accommodating as well. Stay 2 separate nights and both nights was superb, they even introduce to us to the Satay lok lok just across the street, pretty cheap & good selection.
Greetings from White Loft Hotel, Thank you so much for sharing your dazzling review! Our team will be ecstatic to hear all about your kind feedback. It is wonderful to know that you had a memorable time here with us at White Loft! I am thrilled that our team have made the effort of showing personalised gestures that have lightened up your stay with us and I will certainly share your positive comments with the team which means a lot in continuing the drive to deliver service excellence to all our guests. We now have our very own bicycle-themed café – Terminal B Café which serves delectable bites such as our Cyclist Big Fest Platter (French Fries, Sweet Potatoes Fries, Seasoned Potato Wedges, Spicy Tomyum Popcorn, Salad and Nachos Cheese). It’ll be your worthwhile to give us another visit.

6/10 Okay

Khai Theng

Liked: Cleanliness

10/10 Excellent

Hooi Xuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi Hooi Xuen, We had an awesome day thanks to your 5 stars rating. For your next visit to the city, we hope to be the hotel of your choice!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
clean and fast wifi
Clean and fast wifi
Hi, Thank you for staying with us at White Loft Hotel and for taking the time to write us a nice review. We are extremely glad to hear that you enjoyed your stay with us during your trip to Malacca. Our 100Mbps high-speed wi-fi is indeed great for photo-sharings after a day’s trip or doing a last minute research on Malacca. We look forward to welcoming you back to our little cozy hideaway in this UNESCO Heritage City. Be sure to follow us on Facebook and Instagram @whiteloft.my to check out what’s brewing next!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast wifi and clean. Hotel
Frequent stay as itsoon near to many food court and also the wifi is very fast!!!
Hi, Thanks for staying with us for several times since our opening in 2016. Time flies as fast as our wi-fi! It is to our pleasure that our hotel caters to a foodie such as yourself with the many types of eateries surrounding out premise ie. Japanese and Nyonya restaurants, cafes and hawkers centres. We now have our very own Terminal B Café which is adjacent to the hotel lobby. Our café serves local delights such as Chef’s Special nasi lemak rendang ayam and mee siam, finger foods such as Spicy Tom Yum Popcorn and Sweet Potato Fries and pizzas. As for beverages, our Cyclist Power Drink (beetroot, carrot, orange and apple) is highly recommended along with our speciality coffees such as Matcha Green Tea Espresso and Lavender Latte. Terminal B Café also serves smoothies such as Mocha Mint, Lychee Mint and Berry Berry. We sincerely hope that you’ll return to stay with us. Till then, safe travels!

6/10 Okay

Zi Choong, malacca

Disliked: Cleanliness, property conditions & facilities, room comfort
New hotel but a bit far from town
with this price, this hotel is consider good. it is new and clean, however sound proof should be improve. if you have your own transport, you can consider this hotel.
Dear Zi Choong, Thank you for complementing the cleanliness of our hotel. While you have mentioned that as a plus point of your stay, we would like to understand further on your suggestion to further sound proof our rooms if you don’t mind communicating with us over a phone call. White Loft Hotel is located off the noisy heavy road vehicles and night clubs thus, giving a quiet ambience for all our guests. For the large free parking space that we can offer, White Loft Hotel is located a mere 15 mins drive away from city centre and tourist attractions and 8 mins away from the Melaka Sentral Bus Station. It is easily reachable with your own transport as well as local taxis and Uber/GrabCar. The Malim Jaya area is very convenient for many business travellers and returning tourists as it is near many amenities such as banks. mini marts, Japanese and Nyonya restaurants, hawker centres and cafes (including our very own Terminal B Café). Lastly, we thank you for recommending us to others and we hope you’ll be choosing us again during your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Clean environment, friendly staff
Just checked -out from hotel. One the best hotel I had ever stayed in. Base on my review :Clean environment, friendly staff but there one chinese staff lack of communication(dont know how to interpret information ) but overall good,neat bedding and classic yet elegant interior design(ps :Bathroom) I do have to say that's the hotel is quite far from the melacca town but its worth it why you may ask because we're way off hustle and bustle heavy road vehicles noises you can sleep ever so soundly.that's all!!!
Response from Anna on 17 Sept 2017
Hi, We thank you on your big compliment that White Loft Hotel is one of the best hotels you have ever stayed in. It is to our delight that you love our industrial chic design. The minimalist concept of the hotel creates a tiny elegance as you have mentioned. We are happy to read that you like our bedding and hope that our high quality latex mattress, soft duvet and fluffy pillows has created a “sleeping on clouds”-like experience. We do have to agree that our location is away from the noise of heavy road vehicles thus giving you a sound night’s sleep. While you have praised us in certain aspects, we are sorry to read that you did not find one of our staff’s services satisfactory. We have taken note and will do our very best to improve on our communications with guests. We also appreciate that you have taken great care to provide an unbiased review for others. In terms of distance, our boutique hotel can be deemed as near to Malacca town. Located in the Malim Jaya business district, White Loft Hotel is a mere 10-15 mins drive away from city centre and tourist attractions. It is easily reachable with your own transport as well as local taxis and Uber/GrabCar. Last but not least, we hope that White Loft Hotel will still be the hotel of your choice during your next visit to Malacca and we look forward to show you the improvements that we have done to serve our guests the best that we can.

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent "Value for money"
The room is clean and the bed is comfortable except pillow too soft. Overall nice experience but will not be convenient for elderly guest as there is no lift.
Dear Ng, Thank you for the compliments on our bedding. It has been an excellent day for us to read your review. While we are glad to note that you love our bed, it has been surprising for us to read that you find our pillows are too soft. In each room, we provide two pillows per guest for the neck support needed for a good night’s sleep. We would also like to thank you for your concern for elderly guests in writing your review. For elders, we always do our best to place them in the lower floors for their convenience. Once again, thank you for taking the time to write a review as each review we receive helps us to continue to give our very best to the guests that we serve. Be sure to follow us on Facebook and Instagram @whiteloft.my to check out what’s brewing next!

8/10 Good

Verified traveller

Response from General Manager on 27 Sept 2016
Thank you for choosing to stay with us during your visit to Melaka. We are indeed very humbled by your feedback and it was a great pleasure for our team to have the opportunity to welcome you into our world of warm and sincere hospitality. We hope to welcome you back during your next visit to Malacca.

6/10 Okay

Fiona, Penang

Liked: Cleanliness, staff & service, room comfort
New, clean, basic
The hotel is very basic. The room does not come with shampoo. It is very new and clean. Easy to get food and a close by 7-11. I rented the family room that comes with a bath tub and it cost me an average of RM210/night inclusive of tax. For a budget hotel, it is very pricey. The next day, i book a boutique hotel room by the Malacca River Cruise with a huge tub and jacuzzi, room size is double the size of the family room at White Loft for RM260 inclusive of tax.
Response from Anna on 27 Sept 2016
Hi Fiona, thank you for your feedback. I am sorry that your recent stay fell short of your expectations. We are constantly trying to improve our service to our guests. We are now equipped with amenities like shampoo and soaps. All our rooms comes with latex mattress with 300 treat count bed linen, and two 1.3kg microfibre pillows for each person and 600g 100% cotton towel. I'm sure you have a pleasant sleep at night. I apologize as our team member have failed to inform you the nice eateries walking distance to our property, such as the Hainanese Chicken Rice Balls, Satay Celup, Melaka White Wan Tan Mee, Famous Taiwanese Beef Noodles etc, also not limited to Wings Cafe, Hainamko Cafe, Old Town White Coffee. Our cafe is currently still under renovation and we hope to welcome you back and introduce you to a touch of local delicious breakfast flavors when you return! Our rates varies accordingly to seasons, and that your stay with us happened to be on the peak seasons. Once again, thank you for giving us a chance to improve and we hope to host you back during your next visit to Malacca.

4/10 Poor

Kian Siong

Stayed 1 night in Dec 2022

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
已經付費還說沒有預定,後來堅持有才仔細確認,然後說沒有我們預定的客房種類了,臨時安排其他房型,卻也沒有事先整理,很髒亂。第二天掛了housekeeping的牌子也沒有整理。
Stayed 2 nights in Feb 2019
Response from Ritesh on 13 Feb 2019
嗨,嘉賓! 對不起您遇到的麻煩。 我們已經及時注意到您的反饋,並確保您下次有一個愉快的假期。 祝你有個美好的一天:)問候,Ritesh

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok experience
too bright because the lights for roadside
Stayed 1 night in Dec 2018
Response from Anna on 17 Dec 2018
Thanks for staying with us. Apologies for the inconvenience. We appreciate your feedback!