Exterior
Check availability

Reviews of Riverfront Sentral Boutique Hotel

3 out of 5
Riverfront Sentral Boutique Hotel
No. 32A-38, Jalan PMS 3, Plaza Melaka Sentral, Malacca City, Malacca

Reviews

6.8
Rating 10 - Excellent. 13 out of 66 reviews" "
Rating 8 - Good. 23 out of 66 reviews" "
Rating 6 - Okay. 15 out of 66 reviews" "
Rating 4 - Poor. 7 out of 66 reviews" "
Rating 2 - Terrible. 8 out of 66 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

4.0/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Jason, Malaysia

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Bad cleanliness causes me to feel itchy, the fragrance are unpleasant. Expensive Price and bad stay. I could get a better stay and more near towards the city with slightly expensive price.
Stayed 3 nights in Dec 2020

6/10 Okay

Philipp

Disliked: Room comfort
Stayed 3 nights in Aug 2019

4/10 Poor

Xuanyi

Liked: Staff & service
Disliked: Room comfort
Decent hotel for a short transit
Arrived at 4am. Checked in took a long while. They gave me the room on the ground floor. Looks like no one stayed in there for a long time because the bedsheets were dusty and when I took the blanket out, there were flies. Bed was alright though. Only managed to sleep for 2hours in total because it got very noisy at 6am. I could hear every single sound like opening of doors, drawers etc. Maybe try to avoid the ground floor next time.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the Malacca River. Jogging track along the river.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Helga

Liked: Cleanliness, staff & service, room comfort
Location is everything
If you are coming by bus from K.L. - no need to take a taxi. The hotel is less than 5 minutes walk from the bus station. Yet, it is nicely situated near the river and has a pleasant hotel on the rooftop.
Stayed 2 nights in Dec 2018

4/10 Poor

DR ANNATHURAI

This hotel is out of the main city...
The hotel is out of malacca city..no were near the main atraction.This hotel is not infront of the Malacca river which going through near Jonker street area..its far away...not many restaurent near by... breakfast not availabe..im still wondering why i paid RM150 per nite..the aircond was not cold enough...there are many more better option even with cheaper price in the main city area...no way im going back to this hotel again..
Stayed 1 night in Nov 2018

4/10 Poor

Sue, Kuala Lumpur

Disliked: Cleanliness, property conditions & facilities, room comfort
The cleanliness is awful.....”I can't stand is the cleanliness of the room when my first step in to the room "unpleasant smell". Toilet basin is dirty. I was surprised to see a lot of ants at there. I ask hotel staff to clean and tidy up my room.
Stayed 1 night in Sep 2018

8/10 Good

SYED MUZAFFAR

great
Stayed 2 nights in Aug 2018

10/10 Excellent

Arianto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Really nice lady boss let us change the date of our booking and honoured the original price although weekend is higher price. I booked this place as I was meeting a friend in melaka, and we were both taking night buses. We both missed our night bus to Melaka and so arrived at 9am the next day, bleary eyed and unwashed. Wanted to check-in just to freshen up before heading to Melaka town. Amazingly, lady boss let us check in immediately and changed our date of booking at the same price. Unfortunately we had another booking for that night in melaka town, but it was so great to get a couple hours snooze before heading over. Thank you!
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Veronica Chin on 2 Jan 2018
Thank you.

8/10 Good

Lee, Malaysia

Liked: Cleanliness, staff & service, room comfort
Nice hotel but remember to bring your own hair dryer as the room hair dryer stops in less than a min after used and must wait for another 5mins to function back.
Stayed 1 night in Dec 2017
Response from V on 2 Jan 2018
Thank you.

10/10 Excellent

Wanli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Veronica Chin on 2 Jan 2018
Thank you.

2/10 Terrible

Ted, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed with insects
There are many cobwebs on the ground and walls, I been bitten by unknown insects
Stayed 1 night in Nov 2017
Response from v on 2 Jan 2018
Sorry and thanks to your feedback. We will take note.

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy & comfortable
The room was very clean and comfortable! The only minus point is that parking is chargeable!
Stayed 1 night in Jun 2017

10/10 Excellent

FAUZIAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Good and new hotel

10/10 Excellent

Albert, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ample car-park with nice clean environment
I will stay there again. Nice neat place to stay.

8/10 Good

Mohd Radi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

franklne, sarawak

Liked: Cleanliness, staff & service, room comfort
Great hotel
Great hotel..but too far from city..need to use bus transport. Overall is ok...but we request for the riverview room...and they din't give us. Not only the riverview...city view also dont have. With reason no more room..all occupy. The reception staft was verry helpful..tq

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Somewhat an OK hotel
The location wasn't that bad since it is near Melaka Sentral and near the Town area so it is good to avoid the weekend and PH jams all the way to the city. Unfortunately, one thing really annoying about the place was the elevator made so much noise that I thought someone kept knocking on my door in the middle of the night and because of that I didn't sleep well since my room was near the elevator. Perhaps this problem has to be rectified as soon as possible.

6/10 Okay

zam, kedah

Liked: Cleanliness
Just ok
Good for short vacation. My room are small for queen bed.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overall is good.. Staff so polite and helpful... I got what I need immediately after my request.. Only the bidet at the toilet a liitle bit difficult to use... Thank you..
Response from V on 22 Nov 2016
Many Thanks.

8/10 Good

lynnzay, IR

Liked: Cleanliness, staff & service, room comfort
It's ok.
Response from V on 22 Nov 2016
Thanks.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Response from General Manager on 1 Dec 2016
Thank you

6/10 Okay

Huzai, Singapore

Simple, clean and spacious.
Suitable for short stay and night rest. Clean and spacious room for 2 adults. Spacious toilet area equipped with water heater and hair dryer. Mineral water, coffee and electric kettle provided. However there's no minibar. LED tv available but only local free channels. Free WIFI given with Strong signal detected but difficulty in connecting so end up using DIGI 4G instead. Lots of local food nearby and Mydin supermarket just next door. Just remember to throw away all leftovers immediately or the ants will just congregate within minutes. My wife left an open packet of chips overnight at the bedside table and was shocked to see so many ants on the table the next morning. Just keep it clean and you won't get creepy crawlies around. Overall 3.5/5

10/10 Excellent

Shanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised and happy :)
Very pleasantly surprised. If u r driving it is 15 mins from city-centre and attractions, if not, is just opposite the main bus station. Hotel is only 2 years old and very, very clean. Smells sweet too. Beds were firm- which i was very happy since i have back problem. Staff are polite. The restaurant on 3rd floor offers good food, cheap and nice riverfront view. I really was pleasantly surprised- would recommend to others.

6/10 Okay

Adrian, Kuching

Liked: Cleanliness, room comfort
A good hotel.
It was a short stay so nothing much to say. Anyway it is facing the Malacca river. So can see quite a view in the morning.

2/10 Terrible

mahendran

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
very unhappy about our stay, we bought a superior room and to our disappoinment, the hotel website showed two windows but when we checked in the rooms is smaller and has only one window. We were told there was wifi but we didnt get wifi connections. Till about 1am the rooftop bar's music was still playing and very loud. Toilet Paper was very dirty. Blanket is too short

10/10 Excellent

Sohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from downtown
Quiet spot 15 minute bus ride to Jonker street. Walkway along river outside door. Not much right in neighbourhood

10/10 Excellent

Nurul Hafni, puchong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel - Surprise Planner
it was so great because they upgraded my room to deluxe due to my personal request for my husband's birthday surprise. I email-ed them to make an arrangement for my surprise planner to check in earlier, and they managed to respond asap. Thanks, might stay there for my next trip to Malacca. recommended :)

4/10 Poor

Verified traveller

Disliked: Staff & service
The receptionis was not ok during checkout.i have to wait for half an hour just for checkout.they suspected me of stealing/bringing home their small towel.no apologing gesture at all.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

It was good. Price was good. Room was good. Everything was good.Execept for 1.... At night, hearing noises. Knocking on the wall, this and that. Somthing strange about the hotel when at night...

6/10 Okay

Nuno Miguel, Portugal

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
good for transit passengers
the hotel had a nice feeling, the room was comfortable and it was well located, near bus station and a lot of shops. however, the room was smelling bad. the hotel should be more careful with this, especially in rooms with no natural ventilation
Response from Veronica Chin on 21 Nov 2015
Thanks to your comment. We will look into it.

6/10 Okay

Cheah, JB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy at night
Have karaoke noise at night.
Response from Veronica Chin on 21 Nov 2015
We will look into this matter. Thanks for your valuable comment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and affordable exclusive hotel
The hotel is exclusive,very comfortable and the lift is very privacy, only the guest who have access card can use it to go the designated room. The receptionist is friendly.
Response from Veronica Chin on 21 Nov 2015
Thank you

6/10 Okay

Rolland Teo

Disliked: Property conditions & facilities
Decent hotel
Was pleasant, but a little dirty and noisy from the roof top bar.
Response from Veronica Chin on 21 Nov 2015
We will look into this matter. Thanks to your valuable comment.

6/10 Okay

Rolland Teo, Singapore

Disliked: Cleanliness, property conditions & facilities
A Hotel Value for Money
Decent for a boutique hotel. Could be cleaner and quieter since there was a bar opened till late above the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

SHENG QI, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel with nice design. Room was spacious although we stayed in the one without window. Bed was comfortable and there is a convenience store beside the hotel. Everything was nice except it is situated near the bus station which is a bit far from tourist attractions and traffic is busy here.
Response from Veronica Chin on 21 Nov 2015
Thanks

10/10 Excellent

Irenazreen, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Good hospitality and a clean hotel. Hope it will keep the cleanliness in the future.
Response from Veronica Chin on 21 Nov 2015
We will keep it up and thank you very much for staying with us

8/10 Good

Way

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort