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Reviews of Maikhao Dream Villa Resort and Spa, Centara Boutique Collection

5 out of 5
Maikhao Dream Villa Resort and Spa, Centara Boutique Collection
138/21 Moo 4, Mai Khao, Phuket

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 75 reviews" "
Rating 8 - Good. 26 out of 75 reviews" "
Rating 6 - Okay. 2 out of 75 reviews" "
Rating 4 - Poor. 3 out of 75 reviews" "
Rating 2 - Terrible. 5 out of 75 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

PERLA RAMIREZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and beautiful place, respectful staff,
Stayed 4 nights in Oct 2023

10/10 Excellent

Wing Yee Winnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Sherlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
12-15 minutes drive away from Phuket International Airport, area was quiet, not much of tourist as people tend to stay hotels at patong beach instead of Mai Khao. I arrived before 9.30am as I checked out at my previous hotel which was also 15 minutes drive away from Dream Villa. The check in was smooth and it took less than 30 minutes for my villa to be ready! Do note that check in time is at 2pm. The. Villa is huge for one adult and I enjoyed my stay, my villa was facing the beach and I’m able to witnessed sunset and sunrise from the comfort of the bed.
Stayed 1 night in Sep 2023

2/10 Terrible

Sze Man

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The facilities are very old and broken. When I opened the water in the bathtub, the water came out was yellow is color. I contacted the hotel staff and they send some staffs check and repair. They fixed for 1 hour and told me they will send someone to fix again tomorrow morning and maybe it is the color of the bathroom light that caused me to think the water is yellow in color. But I think it is definitely not the case and the explanation is not acceptable. The water is not mild yellow color at all. The pipe may be very old and caused the water color become yellow in color. I am so worried that I cannot get into the bathtub at all even they said they "fixed it" as the water is still same yellow color after they "fixed it". Then, after a while, I found out the toilet is easily got stuck. I contacted the staff again and they sent someone to fix. One more thing which I found not acceptable is that when I check-in the hotel, that staff told me that the breakfast included is not buffet, I have to choose from the menu list when I check-in. I chose what I wanted and they asked me if I want to have breakfast in my room or in the hotel restaurant. I chose to eat my breakfast at my room at 7am. At 7.05am, they called me and said breakfast cannot send to me room and I need to go to restaurant to eat. I almost missed my flight for the late notice. The breakfast is NOT TASTY and COLD. The hotel price per day is over HKD$1800 dollar , for this price range, it is really NOT ACCEPTABLE!
Stayed 1 night in Sep 2023

2/10 Terrible

Abdulla, Doha

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old used property. Needs renovation ASAP. The AC needs improvement. Also there’s empty huge gaps between the doors which let humidity enters the villa.
Stayed 5 nights in Jul 2023

10/10 Excellent

ELITE

Stayed 1 night in Jul 2023

8/10 Good

David

Stayed 1 night in May 2023

10/10 Excellent

Sushmitha

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous stay at the Maikhao dream villas, we were two families with kids, and the villas were huge and spacious, with two large bedrooms, closet area and bathrooms. There was a really big dining, seating and kitchen area where we hung out and played board games. The villas came with a pool and a jacuzzi, and the beach was a 50 meter walk from our Villa. The property had a lovely pool, a great selection of music and a beautiful stretch of beach we could walk to from our Villa. The food we ordered was fresh and amazing and the service was fantastic. This is a perfect property for families with kids, as it’s relaxing, quiet and very engaging for the kids. Our kids spent the day alternating between the beach, the pool, the games on the property and the library. The spa was fabulous too, we got massages done and the manager was very knowledgeable and the masseurs were excellent.
Stayed 4 nights in Apr 2023

4/10 Poor

Devon

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated needs to be revamped
Stayed 4 nights in Apr 2022

10/10 Excellent

SK, Chicago

Travelled with group
Liked: Cleanliness, amenities
Great place to relax and enjoy the beach. If you are looking for the party, its a bit further away from Patong.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was beautiful with a private beach and the villa was amazing
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was absolutely stunning, and anytime you called the front desk for anything at all they stopped what they were doing and came right away to help. We have stayed in dozens of hotels and this hotel has the best customer service of any of them. The hotel is in a nice, quiet, residential area so absolutely expect to rent a car. It was our first time in Thailand for 2 weeks and we rented a car and drove all over the island. If you are at this hotel for more than a couple days you NEED to have a rental car.
Stayed 13 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Maikhao Dream Villa Resort and Spa, Phuket on 10 Jun 2019
Dear Sir/Madame, Thank you so much for your positive scores. We were glad to know you were having a great and pleasant holidays with us and we hope to welcoming you back in the near future. Best regards,

10/10 Excellent

Yuen Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Bird, E-Commerce Manager on 24 May 2019
Dear Yuen Man, Thank you so much for positive scores. We hope you had a wonderful holidays here with us. It was our pleasure pleasure having you and we all wish to have a chance to welcoming you back at our resort in the future.

8/10 Good

Erin

The room and patio were beautiful! We loved having our own pool and a view of the beach. It was especially great when the babies napped and we could enjoy the outside. The staff were courteous and helpful. The breakfast buffet was delicious too! Thank you for a lovely stay!
Stayed 6 nights in Nov 2018

8/10 Good

Djiefffe, Osaka

Liked: Staff & service, room comfort
Staff is excellent, no less, the property should start to do maintenance though, cracks in the ceramic tile in shower, jacuzzi should work like a jacuzzi, meaning at full strenght and a few places where paint is really needed.
Stayed 4 nights in Sep 2018

10/10 Excellent

Strini, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious with view of the Beach
By far one of the nicest places we've stayed in. Far exceeded our expectations. Hotel is in good standard and well designed with lots of local character. Has good facilities for long or short stay (Great Restaurant/Laundry service/Massage/Gym/WiFi). The staff are very accommodating and pleasant. We stayed in several places in Thailand, and this is one of the nicest places we've stayed in compared to other places globally, mainly due to the great Staff and design. A few names to note for great service are Blue, Sunny, Kang, Nut. The beach is only about 30m away (not safe for swimming) but is a good walk along the sand. One of the other highlights are the free to use bicycles from the hotel which we used to ride along the local streets for a more interactive experience. The breakfasts are delicious, sumptious and varied. The hotel puts in a lot of effort to keep the place safe from snakes (all of Thailand remote places are a snake threat) and during our stay we didnt even see a cockroach so thumbs up to them for keeping the place City slicker friendly :) Caution from the locals are not to walk around after dark in any outer city locations - by accident we did and had no issues at this resort. We used Grab/Uber to get to and from the Airport.
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very courteous Reception Staff.
Great value for the space you have. The video of the villa definitely has raised higher expectation than it actually is (5 vs 4). Maintenance seems to be needed...e.g. doors can not be functioning probably (door hinge issue that doors in one bedroom & bathroom will not stay opened, doors close halfway on its own). Close proximity to the Beach.
Stayed 4 nights in Apr 2018
Response from Area GM on 2 May 2018
Dear guest, Thank you very much for staying with us and gave your feedback. We appreciate it. The villa maintenance is our priority to keep the villas in their best condition and it is a working in progress. We hope to welcome you back in the future. Best regards, Ridwan Heriyadi Area General Manager

8/10 Good

R, HK

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious but room for improvement
I booked the ride from the airport to the resort with Maikhao Dreams but when I arrived at the airport, my ride was not there, I have to called the resort (which was a long distant call for me) to find out where's my driver. They told me to wait. After 10 min there were still no sign of my ride, so I have to make another call (also a long distant call) to the resort. They told me to wait for another 5 min. I ended up taking a cab myself to the resort. When I arrived at the resort, I had to take my luggage all the way to my villa. No one were there to take my luggage. This was the first time I had to carry my own luggage to my villa. The phone in my villa was not working, every time I had to call the front desk or room service, I had to walk to the front desk to place my order. The phone was not fixed until the second day of my stay. The lock of the main entrance, the 2 entrance to the pool, the entrance to the beach were all not working properly. Not even when they sent a so called an engineer to fix them. while the tissue paper were out, the house keeping just wouldn't refill them, I have to remind them twice to have them refilled. The knowledge of the staffs were not good. I wanted to exchange hkd to THB, the front desk lady told me they don't deal with HKD, after I insisted on doing so, a senior staff came and told the other lady they do deal with HKD. Other then these matters, the rest of the resort were quite nice. The size is great, very spacious, good location.
Stayed 4 nights in Apr 2018
Response from Area GM on 2 May 2018
Dear guest, Thank you very much for your feedback on your recent stay with us. We are very sorry to learn that you had an unpleasant experience upon arrival and during the stay with us. We will take corrective actions to ensure those will nor occur to our guests again. We appreciate your time to write your comments. We hope to see you again in the future with a much better experience. Best regards, Ridwan Heriyadi Area General Manager

2/10 Terrible

sharonna , washington dc

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible staff
The hotel staff was ripping me off charged me 80 to pick me up from the airport told me it was round trip then charged me 30 to drop me back off, and if I would of called a taxi it would of only been 15 dollars. They took sodas and chips out the room told me I did it, just to charge me. Keep telling me after dinner to add it to the room I did then I had extra charges I owed 700 when I was ready to check out, they told me it was 800 and wanted me to pay in cash, they were billing me 21,000 in BAUT money wanted me to pay 800 American money cash I said no charged it to the card when I checked my account only 700 came out if I would of paid 800 cash they would have gotton me again. They only have one expensive restaurant with nasty food 25 for a burger patty that was frozen DONT STAY
Stayed 4 nights in Oct 2017

8/10 Good

Mark, Mandurah

Liked: Cleanliness, staff & service, room comfort
Room was fantastic. Staff were brilliant. A little out of the way of other attractions but that was OK. Only down side was the pool (we were in a villa with pool) was not clean when we checked in, only cleaned the next day. But overall, a wonderful place for a restfull break.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at Maikhao Dream Villa. Great villas, excellent service, very friendly and helpful staff. Will love to go back again!

10/10 Excellent

Terry, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely escape by the beach
Staff were very helpful, courteous and responsive.

10/10 Excellent

Sushant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Maikhao
It is a fantastic place for family or group of friends...peaceful beachfront,in house pool...super service..great minibar stack

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Todd, Chicago

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, just horrible.
Avoid this property at all costs. To start with, the hotel advertises one bedroom villa to be 4306-sq-foot (400-sq-meter) and two bedroom villa to be 4919-sq-foot (457-sq-meter); both with private pools. In fact, our villa was not bigger than 400-sq-feet (38-sq-meter) and in pretty bad shape. The private pool was there but the water was green and there was green growth on the sides and bottom. Half of the resort was shut down for renovation -which meant construction sounds 12 hours a day with the workers hanging out on the beach all the time. The main pool was closed as were two out of the three restaurants. The staff did not speak any English and were utterly unhelpful. We pre-paid our 8 day stay, but left and moved to another property after one day.
Response from Elias Pertoft on 27 Nov 2015
Dear Todd, Greetings from Maikhao Dream Villa Resort & Spa! Upon of your arrival we informed you about the refurbishment of the main pool; it was not done as a public announcement because of its short time frame and the fact that all villas have large private pools and the sea being very calm and perfect for swimming. It is always our goal to make our guests wowed with the experience here, I personally spoke to you during your stay and offered a range of options to make your holiday perfect and in the end you chose to move to a different hotel. In light of your change of mind we granted you a full refund which is currently being processed by Expedia even thou it was booked under non-refundable conditions. I do hope we have the opportunity to serve you again and I would like to extend our deep apologies for not meeting your expectations. Warm regards, Elias Pertoft General Manager

10/10 Excellent

Anisha , Sydney

Liked: Staff & service, property conditions & facilities, room comfort
Great service.Nice ambience.Close to the beach.Peaceful environment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous holiday
This hotel is spacious and luxurious. Facilities great, staff very helpful. Restaurant good but the hotel doesn't have many restaurants near by. We hired a car and was able to go to lots of local restaurants and other hotel restaurants. Great for groups and families!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very good
Happy

4/10 Poor

Verified traveller

wouldnt go back or recommend.
First impression the room was fantastic with beachfront access and huge pool. Unfortunately we then discovered ants everywhere, the level of English spoken by staff was average, and most disappointing the pipes needed to be fixed so it smelled really bad outside our villa.

10/10 Excellent

Raed, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Villas
The hotel is just fabulous, Villas are extremely beautiful, clean and spacious. We booked a 1 bedroom Villa and they upgraded it to a 3 bedrooms villa free of charge, the staffs are very friendly and helpful. The food is very delicious but over priced. the location is far from activities and town and taxi is very expensive, but if you are looking for the privacy this hotel will be the right choice. the sea is strongly wavy, not good for swimming.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness of hotel is very impressive
The rooms in the villa are in excellent condition. The toilets are very clean and beds are comfortable. Only issue is that the swimming pool water looks murky. Not sure if it's not clean or just the water there is yellow. From the main tap also the water is yellow but probably nothing the hotel can do about it's water supply.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Beach and very nice villas; great place to relax, very spacious

10/10 Excellent

Fadi, Dubai UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel and staff
This is the best hotel I have ever stayed in and I have stayed in hundreds of five star hotels across the world. The attention to detail is amazing. They assign u a care taker who is always there for you. She even can go with you on local trips to help with sites and translating. The food is simply out of this world and the room is heavenly. This was the most relaxing and fun vacation for our family In a long time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
I have to tell you I was a little worried when we booked this stay. From experience if place is named "dream villa" then it usually isn't. In this case the name fits. What you see on the website is what you get. Rooms are amazing. All of our pics look like stuff you see on Pinterest. Staff was amazing and it felt like they were there just for us the entire stay. Impossible to name one standout as they were all ready to help at all times. One of the concierges is aptly named Siri. Location is perfect if you just want to spend some time to get away from it all... It is away from it all. However, we could not find a reason to go anywhere else. Food was amazing. A bit pricy for Thailand but still about half of what comparable meals would cost here in DC. The daily breakfast buffet should be called a daily gourmet brunch. My favorite part was the honeycomb dripping fresh honey. The beach was okay, but again there was never any reason to leave the private two level pool, waterfall, hot tub and outdoor sala. Spa prices were in line with other high end spas, but yet again it was like having our own personal spa as they were always ready to accommodate. Can't wait to get back to that side of the world again thanks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A rare high end property in Thailand
There are many properties in Thailand that are touted as 5 stars. Sadly, most do not live up to their billing and thus leave you feeling frustrated and at bit ripped off. Maikhao Dream Villa Resort and Spa is on of the few exceptions. From the moment you arrive and are greeted by the staff, to your firsts steps into your spacious and modern villa, you know this place is different and your stay will be a memorable one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort in Paradise
On the quiet side of the island of Phuket (who knew that there WAS a quiet side?) about an hour from the party beaches, so be forewarned about that. But only 15 minutes from the airport. But more importantly a beautiful resort in a beautiful location with really excellent staff and good food. Need I say more? I highly recommend this spot for couples, families or anyone who just needs to relax in paradise.

8/10 Good

Mike, New York, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Maikhao Dream Review
Beautiful property. The rooms are absolutely amazing. Communication was a real issue though. What good is a private butler if they don't speak english?

8/10 Good

karsten

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

ka fai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店坐落海灘旁邊，環境優美舒適。

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful,the stuff name blue,very good and very helpful..
Stayed 1 night in Mar 2019
Response from Bird, E-Commerce Manager on 24 May 2019
Dear Sir/Madame, Thank you so much for your positive feedback. We will also forward your compliment to our team and in particularly to Blue. It was our pleasure having you at the resort and we will maintain our best service as always. We also look forward to welcoming you back in the future!

8/10 Good

TAKESHI

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2019
Response from Maikhao Dream Team on 22 Mar 2019
Dear Takeshi, Warm greeting from Maikhao Dream Villa Resort & Spa, Phuket Thank you very much for takking the time to leave this excellent score to all ofa us. We really apreciated that our services and accommodation are met your expectation during stay with us. We hopfully we will have a chance to welcoming you once again in the nearly future. Best Regard

8/10 Good

Chang Sun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
근처에 아무것도 없음
Stayed 7 nights in Nov 2018

10/10 Excellent

Yee Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

2/10 Terrible

Monika, Österreich

Disliked: Cleanliness, property conditions & facilities, room comfort
Personal sehr freundlich,dass war das einzige positive in diesem Hotel. Hotel sehr alt Möbel verrostet,Im Restaurant tropft die Klimaanlage auf die Gäste in das essen reiner Horror,der weg zum Strand sehr ungepflegt.vom baden keine rede... bin sehr enttäuscht.Das war eher ein Hotel mit 3Sterne in so einem zustand.
Stayed 10 nights in Jul 2018

10/10 Excellent

michail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Top Lage
Response from Maikhao Dream Villa Team on 11 May 2018
Dear Michail, Thank you so much for your kind review really hope to see you again on your next trip. Sincerely,

10/10 Excellent

Soo-young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Response from Ankit on 7 Aug 2017
Dear Soo-young, Greetings from Maikhao Dream Villa Resort & Spa! Thank you for taking the time to leave us a review and share your feedback with other travelers here on Expedia.com. We are delighted to hear how you enjoyed your stay with us and we cannot wait to see you again soon Soo-young! Warm regards, Antonio D’Andrea Management Team

8/10 Good

fahad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق بعيد عن الازعاج وجيد للاسترخاء
جيدة جدا ومريحة

8/10 Good

TOMOMI, 東京

Liked: Staff & service
Disliked: Property conditions & facilities
最高のロケーションと、最高のグレードのホテル!!
プライベートビーチと、プール付きのヴィラは、 掃除も行き届いていて、とても快適に過ごすことができました。 ただ、Wifi 接続が悪い部屋もあり、 シャワーの温度がぬるくなり易い点がありました。 滞在中に、クーラーが故障してしまうハプニングがありましたが、 夜中でも修理に来てくれましたが、結局直らなかったので翌日部屋を移動。 移動が雨の中でしたが、スーツケースはぬれないように運んでくれるなどの配慮をして頂けました。 Yoga やピラティス専門の先生がいて、30分なら無償で教えてくれたので、 毎朝ヨガをしました。 スポーツジムもあって、とても健康的に過ごしました。 結果的に、とても満足した旅になりました。
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