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The heating system thermostat can only be adjusted to increase the heat from 72 to 74 to 76 etc. But the button to reduce the heat does not work!
A sharp u-shaped carpet nail was found on the floor carpet between the 2 beds. It is dangerous, but fortunately I didn’t step on it. I gave it to the front desk.
We always prefer this hotel and the staff is very friendly.
Binesh
Stayed 1 night in Mar 2024
Response from John A. General Manager on 28 Mar 2024
Thank you! We look forward to serving you on your next visit to the Mahwah area!
10/10 Excellent
Faith
Business traveller
25 Feb 2024
Liked: Staff & service
Great staff service.
Faith
Stayed 1 night in Feb 2024
Response from John A General Manager on 27 Feb 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip to Mahwah!
This is exactly want you want when traveling. Easy access from main roads. Nice rooms, clean comfortable, getting a good restful sleep. I will stay again. Thanks. Dave
David
Stayed 1 night in Feb 2024
Response from John A. General Manager on 28 Mar 2024
Thank you! We look forward to serving you on your next visit to the Mahwah area!
The price was very reasonable, staff were very hospitable and aside from the floor being a bit sticky, everything was clean and we enjoyed our time spent there. Should we ever revisit the area, we would stay here.
Donald
Stayed 1 night in Feb 2024
Response from John A. General Manager on 28 Mar 2024
Thank you! We look forward to serving you on your next visit to the Mahwah area!
Response from John A General Manager on 27 Feb 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip to Mahwah.
Response from John A General Manager on 23 Feb 2024
Thank you so much for staying with us. We are glad that you enjoyed your stay! Your comments made my day and I immediately shared them with the front desk team!
6/10 Okay
James
Business traveller
8 Feb 2024
Liked: Cleanliness
The real issue at this hotel and probably the hotels in the vicinity is the noise from the traffic on Route 17. Even at night it can be quite loud. Also first morning there was nice muffins but after that for the following three mornings just apples and not much there. Otherwise the cost reasonable.
Not good the first room I had.
The TV didn’t work
Phone didn’t work
Microwave wasn’t plugged in
Chair had stains all on it
After switching rooms
The second room was better but didn’t have microwave or refrigerator.
The service at the front desk was okay the front desk reception was helpful in providing me more remotes with the first room to try and get the TV to work but in the end all of them didn’t work for the TV. Then she was helpful in allowing me to switch rooms However I got the feeling she definitely didn’t care about her job like that.
In the end I just think the Hotel could do a better job of trying to show the customers matter a little more. I only paid 90 bucks but next time will just pay the extra for double tree
Andre
Stayed 1 night in Jan 2024
6/10 Okay
Robert, Silver Bay
28 Jan 2024
Liked: Cleanliness
Property was good for the price.
Advertised breakfast included. Breakfast was a only a piece of bread and some drinks.
Robert
Stayed 1 night in Jan 2024
10/10 Excellent
Claudia
26 Jan 2024
Liked: Staff & service
Claudia
Stayed 1 night in Jan 2024
Response from john A General Manager on 23 Feb 2024
Thank you so much for staying with us. We are glad that you enjoyed your stay!
Staff and service are excellent.
They need to update the room and linens.
Overall good service
Glaiza Marie
Stayed 1 night in Dec 2023
Response from John A General Manager on 23 Feb 2024
Thank you so much for staying with us. We are glad that you enjoyed your stay! Your comments on the staff and service made my day and I immediately shared them the team. Please rest assured that all of your comments have been shared with the property ownership. Thank you again!
Been staying here for years & am always treated well. The roooms are clean & coffee downstairs is fresh
WILLIAM
Response from John A General manager on 23 Feb 2024
Thank you so much for staying with us. We are glad that you enjoyed your stay!
10/10 Excellent
Jailene
24 Dec 2023
Liked: Amenities
Jailene
Stayed 1 night in Dec 2023
4/10 Poor
Dr. Kenneth
21 Dec 2023
Liked: Staff & service
Disliked: Cleanliness
I've stayed here before and it's been fine with a few minor issues that were quickly resolved and for the price, it's generally been a good deal compared to comparable hotels and this time was disappointing since I found a roach crawling around the bathroom on arrival and ants were all over my night table at night. I guess the room was not clean.
Always stay here when we travel to that area. Would have given all excellent scores but this stay the toilet seat was very loose, and my husband had to repair it. This is a very nice place to stay, and very reasonably priced.