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Alterhome Apartamento Plaza de Cibeles II

3.5 star property
Madrid's urban retreat offers tranquility and convenience with an outdoor pool near Gran Via and historic attractions like Puerta del Sol just steps away.

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Alterhome Apartamento Plaza de Cibeles II offers a peaceful garden setting near Madrid's lively Gran Via. Relax on the sun terrace, cool off in the outdoor pool, and walk to cultural landmarks like the Prado Museum and bustling Puerta del Sol.

Reviews

5.0 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Air-conditioning
  • Breakfast available
  • Kitchen

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About this property

Alterhome Apartamento Plaza de Cibeles II

  • Hotel near Gran Via
  • Close to Puerta del Sol and National Prado Museum, Alterhome Apartamento Plaza de Cibeles II provides a terrace, a garden and more.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool
    • Continental breakfast (surcharge), tour/ticket information and smoke-free property
    • A lift
  • Room features
  • All guest rooms at Alterhome Apartamento Plaza de Cibeles II boast comforts, such as air conditioning and separate dining areas.
  • Other conveniences in all rooms include:
    • Baths and hairdryers
    • Flat-screen TVs with digital channels
    • Wardrobes/cupboards, balconies and separate dining areas

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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM

Early check-in subject to availability

Early check-in fee: EUR 30

Late check-in subject to availability

Late check-in fee for check-in after 9:00 PM

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property

Guests must contact the property for check-in information

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are available for EUR 30 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 150 per accommodation, per stay
  • Cleaning fee: EUR 49 per accommodation, per stay.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately EUR 6.5 for adults and from EUR 6.5 for children
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-in fee for check-in after 9:00 PM
  • Crib (infant bed) fee: EUR 30 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Frequently asked questions

Does Alterhome Apartamento Plaza de Cibeles II have a pool?

Yes, this property has an outdoor pool.

Is Alterhome Apartamento Plaza de Cibeles II pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Alterhome Apartamento Plaza de Cibeles II?

This property doesn't offer parking.

What time is check-in at Alterhome Apartamento Plaza de Cibeles II?

Check-in start time: 4:00 PM; check-in end time: 9:00 PM. Early check-in is available for a fee of EUR 30 (subject to availability). Late check-in is available during limited hours, for a fee.

What time is check-out at Alterhome Apartamento Plaza de Cibeles II?

Checkout is at 11:00 AM.

Where is Alterhome Apartamento Plaza de Cibeles II located?

Located in Madrid Centro, this hotel is within a 5-minute walk of Calle de Alcalá and Gran Via. Puerta del Sol and National Prado Museum are also within 15 minutes. Chueca Station and Banco de Espana Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

5.0

7.0

Cleanliness

8.0

Amenities

5.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 1 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 1 out of 2 reviews

Reviews

Verified

8/10 Good

Trinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great, had some communication issues with things not being mentioned such as extra 49 euro cleaning fees and 150 euro deposits expected to pay outside the Expedia booking. Felt a bit sketchy. But when we arrived all was well the pool was wonderful and the space was comfortable. I would stay again aside from those issues. Although a bit on the pricey side for the additional fees.
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

Nadine

Disliked: Staff & service
Apartment is located near Gran Via, and a short walk from a supermarket, bars and restaurants. Relatively clean, but bathroom extremely dated and shabby. Lady at check in didn’t know how to access the pool, and there was no concierge on reception when I went in or out, so no one to ask. The door accessing the back of the property was always locked. I booked this apartment for the pool - so not gaining access ruined it. Additional cleaning fee of €49 should be factored into the initial costs, as it’s not optional. No use of pool, garden, and no luggage store, so have no option but to pay additional €30 early check in fee if arriving slightly before 4pm. €150 deposit withheld for over a week after my stay. I reported a damage at the property on check in, and the owner has deducted money from my deposit despite them acknowledging the report on check in. They have refused to refund the full deposit held, and Expedia can’t assist in recovering this. The additional costs and charging me for damage I didn’t cause ruined the experience for me.
Stayed 4 nights in Aug 2022