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Reviews of Hilton Garden Inn Jackson/Madison

4 out of 5
Hilton Garden Inn Jackson/Madison
320 New Mannsdale Rd, Madison, MS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 545 out of 848 reviews" "
Rating 8 - Good. 206 out of 848 reviews" "
Rating 6 - Okay. 57 out of 848 reviews" "
Rating 4 - Poor. 22 out of 848 reviews" "
Rating 2 - Terrible. 18 out of 848 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I normally stay at this property. It is pet friendly.
Stayed 1 night in Apr 2024

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had a delightful stay despite the renovations going on. Very quiet. Staff was friendly and attentive. Bed was comfy. What more could you ask.
Stayed 1 night in Mar 2024

10/10 Excellent

Donnie, Grenada

Liked: Amenities, property conditions & facilities
Great place to stay !
Stayed 1 night in Feb 2024

6/10 Okay

Hannah

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was under construction but it wasn’t noticeable. Our room was clean and very large.
Stayed 1 night in Feb 2024

10/10 Excellent

Dell

Liked: Cleanliness, staff & service, property conditions & facilities
Lady at front desk was great, very friendly. Room and location were fine. Very satisfied overall.
Stayed 1 night in Feb 2024

10/10 Excellent

Diamondsade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and the breakfast was a bit. I will most definitely be going back again.
Stayed 1 night in Feb 2024

6/10 Okay

Tori

Liked: Cleanliness
Stayed 1 night in Feb 2024

4/10 Poor

Shannon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were told over the phone that the fourth floor was closed to renovation but booked our family(3 rooms) on the first floor. Both days we had to listen to construction workers carrying on using the “propped open” (unsafe and after hours at night! ) door right next to our rooms. Clearly it needs room renovation especially for a Hilton. I felt we paid twice what she should’ve … had to have broken blinds taken down and AC worked on. Disappointed but happy to be heading home.
Stayed 2 nights in Feb 2024

10/10 Excellent

Karen

Stayed 1 night in Feb 2024

2/10 Terrible

Glenn

Disliked: Cleanliness, property conditions & facilities, room comfort
Beware - Under Renovation
This hotel is under renovation. The workers were pounding right above us by 9AM. The elevator was damaged. The sliding door to closet was broken; making hanging out clothes difficult. The shower floor had mildew and trim was rusted and rotted. We were in town for a wedding . I asked at front desk and we could not leave with out loosing
Stayed 3 nights in Feb 2024

8/10 Good

Nora

Stayed 1 night in Feb 2024

10/10 Excellent

Benjamin, Kilmichael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, was close to everything imaginable.
Stayed 1 night in Dec 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, property, quietness, and cleanliness.
Stayed 1 night in Jan 2024

10/10 Excellent

Joe

Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

william jr

Travelled with partner
Stayed 1 night in Jan 2024

8/10 Good

Kim

Liked: Cleanliness, property conditions & facilities, room comfort
One night stay
The hotel room is spacious. The air conditioning and the shower doesn’t work properly. The lobby is well more upgraded than the guest room where we stayed.
Stayed 1 night in Dec 2023

8/10 Good

Terrie

Liked: Cleanliness, staff & service
I like the convenience of getting to the hotel and closeness to family. I was disappointed that the whirlpool was not working and pool was not heated.
Stayed 1 night in Dec 2023

6/10 Okay

Jasmine

Travelled with family
Liked: Staff & service
Family Trip
Trip was okay. Bathroom smell like an old mop water. Hallways smelled like weed. Ac vents were broken. They are currently under construction but wasn’t mentioned during booking process. Elevators had pieces of carpet zip tied to the rails and the flooring was cracked and broken which was a huge safety hazard for kids. The heating element for the pool and jacuzzi was broken. My last night, I ended up getting sick so I was stuck in the hotel all day. There was construction work being done the whole time so I couldn’t sleep because of the constant banging and noise. Location is good but I will not return to hotel.
Stayed 4 nights in Dec 2023

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation
My only regret is not doing this sooner
Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

JaMonica

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Renee

The front entrance and lobby looked great! Staff were helpful and friendly. They were renovating I’m sure all of the hotel will look beautiful soon. With the renovation going on didn’t look it’s best and some funny smells. The bathroom did smell like chlorine/bleach but could be worse. Unfortunately, the pool and hot tub were not working because the boiler was broken. We got this hotel because of the indoor pool. That was a bummer. Breakfast was not included it was $13.99 per person all you can eat. But that’s not great for kids. Despite that room was comfortable and had a good nights rest. Primos is across the way and was delicious and well priced.
Stayed 1 night in Dec 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Leonel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as always!
We always enjoy our stay here, we have been coming here every other week for work .There is no other place we would rather be.
Stayed 3 nights in Dec 2023

8/10 Good

Katherine

Stayed 2 nights in Dec 2023

8/10 Good

MARK

Liked: Cleanliness, staff & service
The tv in our room didn’t work. The ice machine on our floor didn’t work. There was some construction going on, but I’m not sure how that would affect these two issues.
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Nov 2023

6/10 Okay

Candace

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
They are doing renovations on the hotel and they started using heavy equipment before 10 am. We were awaken to someone using some kind of loud tool on the other side of the wall. There was a piece unwrapped candy laying just underneath the bed.
Stayed 1 night in Nov 2023

6/10 Okay

Khim, Burleson

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I've stayed here a year ago, and it was a much better experience then. The staff was helpful and courteous throughout the stay. We were billed for breakfast despite having prepaid for it through Expedia when booking. The 3rd floor bathroom drainage in both the sink and bathroom was very slow. The bathtub had not been cleaned and was very evident once the water started backing up. There were signs that the property is currently undergoing renovations, so I hope the plumbing issues will be addressed with that.
Stayed 2 nights in Nov 2023

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly sraff
Stayed 1 night in Nov 2023

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Nov 2023

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Whenever we visit Madison this is our go-to hotel. The staff is always excellent, service is above compare. We refuse to stay anywhere else. We love it and would highly recommend it to anyone visiting the area. Please get the hot tub fixed, which is my only request. Love you guys and will see you soon Kendall and Ms. Tina
Stayed 3 nights in Oct 2023

8/10 Good

David H

Liked: Cleanliness, staff & service, room comfort
Great location. Glad they’re renovating! Gym was disappointing but guess part of renovation. Maybe the above needs to be on the website! Front desk good
Stayed 1 night in Oct 2023

2/10 Terrible

Mahmune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service - No access
Terrible service from front desk. Couldn’t get access to 2 rooms that she attempted to assign me.
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, friendly staff -
Stayed 1 night in Oct 2023

10/10 Excellent

Shawn

Stayed 1 night in Oct 2023

8/10 Good

Sheryl

Stayed 1 night in Oct 2023

10/10 Excellent

Stacey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and safe stay at this property.
Stayed 1 night in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Peggy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was a comfortable night stay after a long drive and late night.
Stayed 1 night in Oct 2023

10/10 Excellent

Marcus

Stayed 1 night in Oct 2023

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quite, close to interstate
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yy7
Stayed 2 nights in Oct 2023