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Reviews of Zaha Al Munawara Hotel

Zaha Al Munawara Hotel
Al Salam Road, As Suqya, Madinah

Reviews

8.0

Very good

Rating 10 - Excellent. 48 out of 115 reviews" "
Rating 8 - Good. 29 out of 115 reviews" "
Rating 6 - Okay. 26 out of 115 reviews" "
Rating 4 - Poor. 5 out of 115 reviews" "
Rating 2 - Terrible. 7 out of 115 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Sumaiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean
Stayed 2 nights in May 2024
Response from OMAR on 20 May 2024
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

8/10 Good

Abdullahi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Patharnisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent, People were more polite and nice breakfast. Walkable 5to 8 mins from Haram
Stayed 4 nights in May 2024
Response from OMAR on 20 May 2024
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

10/10 Excellent

Mohamed Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good service.
Stayed 2 nights in Apr 2024
Response from OMAR on 17 May 2024
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

10/10 Excellent

Abu Sayed

Stayed 4 nights in Apr 2024

6/10 Okay

Mohammad Mutahir

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property advertised as including 'breakfast' in Ramadan but did not make clear they did not consider it to be suhoor in the description. Other hotels changed breakfast to suhoor time in Ramadan. The hotel clearly mislead its customers stating breakfast was at iftar time between 6- 8 pm. They insisted this was the norm and breakfast is iftar not sohoor even though they had not made this clear. When raised with the staff, they had a very bad attitude and continued to insist that breakfast is iftar during ramadan! They had a dismissive and non-customer friendly manner. Another thing is the iftar time was so short. Iftar time was approx at 6.40pm meanjng those who did iftar at the masjid had a very short window to have the food when they got back. Overall the reception's manner and attitude was poor and needs massive improvement. They don't help with luggage, they are not approachable and have a non-caring approach.
Stayed 5 nights in Apr 2024
Response from OMAR on 14 May 2024
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

2/10 Terrible

FEROZ

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One word a HORRIBLE please to choose for your stay!
Stayed 4 nights in Apr 2024
Response from OMAR on 14 May 2024
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

8/10 Good

Mademba

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 4 nights in Mar 2024
Response from OMAR on 1 Apr 2024
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

6/10 Okay

Arshad

Stayed 2 nights in Mar 2024

10/10 Excellent

Sana

Stayed 5 nights in Feb 2024
Response from OMAR on 31 Mar 2024
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

6/10 Okay

Shahid

Travelled with partner
Liked: Staff & service
Noisy a bit.
Stayed 2 nights in Feb 2024
Response from OMAR on 31 Mar 2024
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

6/10 Okay

Mohammad

Travelled with family
I stay at this property eight days bathroom shower door. It was not closing properly. from the hotel to the Haram 20 minute walk this hotel does not have ice machine I complain to the management also, this hotel is non-smoking but next to my room guest, they were smoking. I complain to the management, but nobody take action breakfast every another day they have same menu I gave 10 to 5 point this hotel
Stayed 8 nights in Jan 2024
Response from OMAR on 31 Mar 2024
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

4/10 Poor

Mire

Stayed 6 nights in Jan 2024

10/10 Excellent

Shuaib

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Kashif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s kept clean and breakfast was actually very good and fresh, one minor concern was the bathroom smelled like old water standing somewhere although it was actually very clean, other than that you get best return for your money
Stayed 4 nights in Jan 2024

2/10 Terrible

Dean

Disliked: Cleanliness, staff & service, property conditions & facilities
What can I say, I booked this hotel for the start of my very first Umrah, and instantly realised I had made a mistake and booked the same dates that I was staying in Mecca. I didn't want, or ask for, a refund or cancellation, I just wanted to changed the dates to ones I knew were available. I contacted Expedia, and also contacted the hotel via their website, and they blankly refused to respond to either of us. If i had not been able to borrow money to book a different hotel (I wasnt gonna stay here after this), I would not have been able to do my first Umrah trip. I hope Allah judges you accordingly for your greed.
Stayed 4 nights in Jan 2024

6/10 Okay

Bader

It’s a little further from the main strip towards Prophet’s Mosque. The area where the hotel is located is not a very good area lot of old homes under construction or demolition and streets are not clean. Hotel itself is very nice! Our room was small but very nice and clean and well equipped. Shower door does not close properly leading to water spilling etc
Stayed 4 nights in Jan 2024

8/10 Good

khawar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Rezaul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best one
Hotel authorities and staffs are very cooperative,considering and provide excellent services.
Stayed 3 nights in Dec 2023

10/10 Excellent

Adil

Stayed 1 night in Dec 2023

6/10 Okay

Assetou

Stayed 2 nights in Dec 2023

4/10 Poor

Mushinga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
#Breakfast 3/10 #Air-condition big noise
Stayed 2 nights in Dec 2023

6/10 Okay

Affaq

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Unfriendly staff at reception speak limited English, slow check in process 20 minutes whilst we had heavy luggage. Staff incorrectly stated breakfast was saved later when it was served at 6am so we checked out before breakfast. Rang hotel to ask for water in the room got told will be with you in 3 minutes. After 3 hours rang reception again no response. No wayer even until next day. Poor service.

10/10 Excellent

Rohit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mohsin was great
Stayed 1 night in Nov 2023

10/10 Excellent

Mubarak, Lowell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. Near the masjid Al-nabawi about 15 minute walk. Breakfast was great. Staff was great too.
Stayed 1 night in Nov 2023

8/10 Good

John

Travelled with family
Liked: Staff & service, amenities
Uncomfortable
Stayed 3 nights in Nov 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Anam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spacious rooms at an economical price
Hotel was clean and comfortable. Turn down service was available till 9 pm which is good. Spacious rooms. Smoking allowed. Room had water kettle - tea, coffee provided 15 minutes walk to haram. Breakfast did not have much variety but was good enough for the price Price was economical compared to others so the downside was it was far from Haram. Building was built in 2019 so had a new feel. Laundry and 2 restaurants were very close to the building. Taxi will take you to haram for 7-10 rials depending on how much hurry you are in 😊. Washroom was modern, clean with hot and cold water Had iron and ironing stand. 200 rial security deposit required at check-in. The pictures on hotels.com shows the room properly Wifi was very good with very good speeds. Room had good lighting and on/off switches were next to bed as well.
Stayed 7 nights in Oct 2023
Response from OMAR on 17 Oct 2023
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

10/10 Excellent

Khandaker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stuff and Management.
Stayed 3 nights in Sep 2023
Response from OMAR on 18 Sept 2023
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

10/10 Excellent

Yaqub

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here and would definitely come back another time.
Stayed 3 nights in Sep 2023
Response from OMAR on 18 Sept 2023
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

6/10 Okay

Mohd

Stayed 5 nights in Jul 2023
Response from OMAR on 21 Aug 2023
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

2/10 Terrible

Shahid

Stayed 5 nights in Aug 2023
Response from OMAR on 17 Aug 2023
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

10/10 Excellent

Zaynab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
Beautiful place to stay
Stayed 3 nights in Jul 2023
Response from hamad on 8 Aug 2023
Dear Guest... Thank you for choosing Zaha Al Munawara Hotel, I am pleased to know that you enjoyed your stay with us, it is something we are all proud of, so we appreciate your feedback, we hope to see you again as a guest of the hotel, with all due appreciation.

10/10 Excellent

Israa

Stayed 3 nights in Jun 2023
Response from hamad on 8 Aug 2023
Dear Guest... Thank you for choosing Zaha Al Munawara Hotel, I am pleased to know that you enjoyed your stay with us, it is something we are all proud of, so we appreciate your feedback, we hope to see you again as a guest of the hotel, with all due appreciation.

8/10 Good

Hassane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thé price is good, the food very good and good service and staff.
Stayed 1 night in Jun 2023
Response from hamad on 8 Aug 2023
Dear Guest... Thank you for choosing Zaha Al Munawara Hotel, I am pleased to know that you enjoyed your stay with us, it is something we are all proud of, so we appreciate your feedback, we hope to see you again as a guest of the hotel, with all due appreciation.

10/10 Excellent

Jawad

Very nice and clean hotel, good staff
Stayed 1 night in May 2023
Response from OMAR on 13 Jun 2023
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from OMAR on 13 Jun 2023
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

10/10 Excellent

Hazem

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from OMAR on 13 Jun 2023
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

8/10 Good

Kabiru Ado

Travelled with family
Non availability of family suits 😕
Stayed 7 nights in Apr 2023
Response from OMAR on 13 Jun 2023
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

10/10 Excellent

Thekra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The best place to be in clean,professional staff, and excellence services. Looking forward to staying in future.
Stayed 6 nights in Apr 2023
Response from OMAR on 15 Apr 2023
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

10/10 Excellent

Mohamed

Liked: Staff & service, property conditions & facilities
Hotel Zaha Al Munawara exceeded my expectations. Within 10 min walk of haram , lots of stores and restaurants nearby . Staff is very friendly and professional. Will definitely go back again. And I recommend it to anybody looking for a pleasant stay in Madina .
Stayed 3 nights in Apr 2023
Response from OMAR on 15 Apr 2023
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

10/10 Excellent

Fatoumata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean hotel, comfortable beds, lovely staff and not far from the mosque it’s just one straightforward line to walk there. Lovely and safe area would highly recommend
Stayed 4 nights in Mar 2023
Response from OMAR on 15 Apr 2023
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

8/10 Good

Zia, Mississauga

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice decent property walking distance to Masjid Al Nawabi. They have 02 properties very close to each other. Great staff at front desk and breakfast area. Not the most ideal location but decent. I would stay here again as for price / comfort a bit pricy. As first time now have a better idea of hotels near by !

6/10 Okay

saeed

Stayed 3 nights in Mar 2023

8/10 Good

Abdulahi

10/10 Excellent

Nour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, I’ve been here three times now and have never been disappointed. Welcoming and kind staff, really comfortable rooms, Fast room service, etc. Would definitely recommend!!
Stayed 5 nights in Feb 2023
Response from OMAR on 15 Apr 2023
Dear guest ... We thank you for choosing Zaha Al Munawara Hotel Your comment concerns us and we promise to provide the best in services and we strive to SATISFACTION.

10/10 Excellent

rehool

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It's a nice hotel about 10 minutes walk to the Prophet's mosque. Not so bad, Lots of stores, and restaurants nearby.
Stayed 1 night in Feb 2023

10/10 Excellent

Hasan

Stayed 2 nights in Jan 2023

2/10 Terrible

badr

Stayed 1 night in Jan 2023

6/10 Okay

Jabran

Stayed 4 nights in Jan 2023