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Reviews of Al Alya Hotel Rooms and Suites

Al Alya Hotel Rooms and Suites
Alanbraya, Madinah

Reviews

5.8
Rating 10 - Excellent. 9 out of 74 reviews" "
Rating 8 - Good. 14 out of 74 reviews" "
Rating 6 - Okay. 26 out of 74 reviews" "
Rating 4 - Poor. 9 out of 74 reviews" "
Rating 2 - Terrible. 16 out of 74 reviews" "

6.2/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

LAHCEN AND RACHIDA

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 4 nights in May 2024

6/10 Okay

Khurram

Liked: Cleanliness, staff & service
Disliked: Amenities
It was nice quiet hotel, price was high compared to distance to Haram. There were lot cheaper options nearer to Haram
Stayed 1 night in Oct 2023
Response from مصطفي on 14 Oct 2023
شكرا لزيارتكم لفندق العلياء متمنين لكم الصحه والعافيه

2/10 Terrible

Ahmed

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The hotel ran out of water in the toilet many times during day and night, they do not provide towels unless you ask for it , no Iron available, away from all public transport, walking is 25 minutes from Haram not very convenient for all prayers. WIFI is only available in the main hall and do not work all the time. Make sure you have good phone data service otherwise you will be stuck.
Stayed 3 nights in Feb 2023

2/10 Terrible

NASIM QADIR

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience of my life
It was worst experience what was mentioned while booking nothing is there very bad rooms no cleaness no wifi Avaliable no avalible for breakfast have to walk 5 to 8 kilometers to find restaurant taxi is not avalible what I paid was not worth for this junk hotel
Stayed 2 nights in Feb 2023

2/10 Terrible

farah

Stayed 2 nights in Feb 2023

8/10 Good

Madey Osman

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Mostafa on 28 Feb 2023
Thank you

2/10 Terrible

Wael

Stayed 1 night in Jan 2023

8/10 Good

Ouvais

Stayed 3 nights in Oct 2022
Response from مصطفي on 10 Oct 2022
شكرا لكم علي التعليق الجميل

10/10 Excellent

Jahangir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place just 25walking distance
Stayed 2 nights in Oct 2022

2/10 Terrible

Yasin, Aurora

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No room service no towels very poor customer service no hospitality, overall they say they'll send room service and they lie. Very hot water you can't able to shower.
Stayed 2 nights in Jun 2022

6/10 Okay

Zackaria

Travelled with family
Disliked: Staff & service, property conditions & facilities
The rate is okay with type of hotel. The locación is aceptable to walk to haram area, but surrounding the hotel at night is kind of dark and like dead end zone. It's another option place to stay when you didn't get one that closer enough to haram, if you're staying for religious purpouse. Overall, it's good hotel with affordable rate.
Stayed 8 nights in Apr 2022

10/10 Excellent

Ibsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 1 night in Apr 2022
Response from Mostafa on 8 Jun 2022
Thank you we hope to see you again

10/10 Excellent

Hassan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Mostafa on 3 Apr 2022
Thank you hoping to see you again

6/10 Okay

Mohamed

Travelled with family
Budget hotel
Stayed 3 nights in Mar 2022

2/10 Terrible

Ijaz

Stayed 4 nights in Mar 2022

6/10 Okay

AQeeL

Travelled with family, Travelled with group
Stayed 2 nights in Feb 2022
Response from Mostafa on 4 Apr 2022
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the money.
Stayed 4 nights in May 2021
Response from Mostafa d on 28 May 2021
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good , clean & decent Nothing fancy just sleep Location is a winner price is great
Stayed 1 night in Jan 2021
Response from Mostafa on 15 Feb 2021
Thank you and hoping to see you again

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean calm with great staff 15 minute walking to haram
Stayed 5 nights in Dec 2020
Response from Mostafa on 15 Feb 2021
Thank you

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean and calm with good price also reasonable distance Haram of madinah
Stayed 3 nights in Dec 2020
Response from Mostafa on 15 Feb 2021
Thank you

8/10 Good

Aerocruise, Nigeria

Travelled with group
Just not as expected really. There is room for improvement
Stayed 4 nights in May 2019
Response from Loutfy on 21 Jun 2019
Thank you

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service
The reception they’re very nice and the room s are very clean and they respect people their and they will give you free transport to the prayers place for free
Stayed 3 nights in May 2019
Response from Mostafa on 3 Jun 2019
Thank you

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
It’s good But we need receptionist who can speak English well It’s far but combined
Stayed 2 nights in May 2019
Response from Lotfy on 10 May 2019
You are welcome

6/10 Okay

Abba

Disliked: Staff & service
Satisfactory stay
Stayed 4 nights in Aug 2018
Response from Mostafa on 16 Oct 2018
Thank you

2/10 Terrible

Yassin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
معاملة سيئة من الموظفين والمدراء لاينصح به ابدا
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
The staff weren't welcoming and no one cleaned my room for my entire staying
Stayed 20 nights in May 2018

6/10 Okay

mohamed

Disliked: Staff & service
You got what you pay for it
Too far from masjid nabawi, about 15-20 mins walk. But they do have shuttle bus for each prayer so no problem. The service is poor but the price is perfect.

6/10 Okay

Tilal

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 4 nights in Dec 2017
Response from mostafa on 27 Feb 2018
we hope to see you again

2/10 Terrible

Mr

Disliked: Staff & service, property conditions & facilities
Miss management
Very uneducated staff don't speak English at all , no tea coffee in room , no tv remote no chair or sufa no bathroom clothes hanger no hanger very bad service price was expensive they asking me to pay more money although i paid everything online they could not found my booking in system in fact that don't known how to use computer properly

2/10 Terrible

Mohammed Imran, Kuwait

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing was good about this hotel
Hotel is far away from madina (30 mins walk) Staff is non cooperative No wifi in rooms No water to drink in the rooms No room service daily

2/10 Terrible

Chris Eesa, Riyadh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
prepaid to Expedia but the manager Lutvi made us pay again! When we spoke with him he said that there is a problem with expedia payments and he does not get the money. No I just spoke to expedia and they saud he should not have done that, they called him and apparently he will pay back the money within 24 hours. Someone is lying. Staff were very rude and not helpful, they did not help with luggage, they did not even know the wifi password! The television did not work, my 3 children were promised it would be fixed 3 times the caretaker said he would return to fix it and 3 times he never came back. The mattress on the bed leaned to one 3 of the 4 beds in the room The room floor was dusty, the beds smelled, the sink had no cover, the water was too hot, the AC had no way of controlling speed because it was broken, there was no tissue in the toilet, there were no towels and the so called 24 hour cafe was never open. This place is a joke and I advise all to stay away.

6/10 Okay

Sabaan, khobar

Good for saving budget
Good for saving budget and not far away from Holy mosque (about 10 minutes walking).

6/10 Okay

Fahim, Good for rush times 8 madinah.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - value for money
Shuttle service at prayers time

6/10 Okay

fagge, kano, nigeria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean environment but cut off from others.
No Internet connection. At this century, wifi is a necessity.

6/10 Okay

Muahmmad, Saudi Arabia

Liked: Staff & service
Overall Fair Place to Stay
The Hotel was fair, but sometimes it was difficult even for the cab drivers to find the hotel as its slightly of side. The hotel shuttle service was good. Charges per night should be less, as one can easily find hotel in almost similar price very near to Mosque Nabvi.

6/10 Okay

os, England

Liked: Cleanliness, room comfort
Disliked: Staff & service
hotel good
,unwalkable distance from masjed bad transport system

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad Hotel
Hotel is too far from Masid Nabwi, I reached in evening, Tried to call them on the phone number but it was not working...Then I searched there another contact number on internet got a mobile number, tried to ring on that but no one picked it...NO one knows about hotel after that took 3 hrs to search the hotel. In hotel no phone is working if u need to ask anything from reception u need to come down to reception...The area around the hotel is not also good....

8/10 Good

fadi, ksa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
over all nice
its nice compare to the price

10/10 Excellent

Z Sadiq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to locate
The hotel was hard to locate and is a bit far from Al-haram. Taxi drivers were also not familiar with the hotel. The hotel management was nice and cooperative. The rooms were tidy.

4/10 Poor

nas, Seattle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice family hotel. Needs more signage and shuttle
Was hard to find. Taxi driver couldn't find hotel, had to drive around & ask around on the streets. Locals are very great & friendly people.

2/10 Terrible

Misbah, GCC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unreliable, Arrogant
tThe Hotel did not honour the bookings through hotels.com

4/10 Poor

Fawaz, Riyadh

Disliked: Staff & service, property conditions & facilities

2/10 Terrible

Dr hassan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from haram, lazy house keeping , not friendly
Not close to haram , house keeping absent Expenseve for the service n location

6/10 Okay

saleh, Abuja, Nigeria

Liked: Property conditions & facilities, room comfort
affordable hotel for the family
Its just difficult for me communicate with them but i like them they generally nice, good and perfect people especially my friend at the reception HAZAA I normally walk to Haram my self even thier schdulled bus

6/10 Okay

Zafruddin, Doha, Qatar

Liked: Staff & service
Good hotel about 1.5km from Masjide-Nabwi Shareef.
It was a good experience. Hotel staffs were very supportive and good.

2/10 Terrible

Khalid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
re consedering
It's not good, I changed the hotel because the bathroom was unclear and the location was not as seen in the web, the neighborhood is low class.

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
إقامة رائعة
فندق نظيف ومريح وسعر رخيص
Stayed 1 night in Apr 2022
Response from Mostafa on 8 Jun 2022
شكرا متمنين زيارتكم لنا قريبا

8/10 Good

mohyeldeen

Stayed 2 nights in Mar 2022
Response from Mostafa on 4 Apr 2022
Thank you and we hoping to see you again

6/10 Okay

Faouzi

Travelled with family
Liked: Cleanliness
plus que moyenne
climatiseur ancien modele. espace chambre acceptable. meuble tres moyen.
Stayed 1 night in Mar 2022
Response from Mostafa on 4 Apr 2022
Thank you