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MainStay Suites Mackay

4.5 star property
Business travelers find a peaceful urban retreat in Mackay's shopping district, where work amenities blend with relaxation spaces

Choose dates to view prices

Aligned Corporate Residences Mackay, in the shopping district, offers a quiet escape from city bustle. Enjoy the outdoor pool, garden, and terrace. High-speed WiFi and conference space make it perfect for business and leisure stays.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$318
includes taxes & fees
22 Mar - 23 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, Multiple Beds, Non Smoking (Efficiency)

Suite, Multiple Beds, Non Smoking (Efficiency)

Suite, Multiple Beds, Non Smoking (Efficiency)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Down duvet
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Down duvet
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Suite, 1 King Bed, Non Smoking (Efficiency)

Suite, 1 King Bed, Non Smoking (Efficiency)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Efficiency)

Room, 1 King Bed, Non Smoking (Efficiency)

Room, 1 King Bed, Non Smoking (Efficiency)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Down duvet
  • Sleeps 2
  • 1 King Bed
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About the area

Located in City Centre, a neighbourhood in Mackay, MainStay Suites Mackay is in a shopping district and near the beach. The area's natural beauty can be seen at Floodway Conservation Area and Water Bird Habitat Conservation Area, while Artspace Mackay and Greenmount Homestead are cultural highlights. Bluewater Lagoon and Ken Burgess Orchid House are also worth visiting. Visit our Mackay travel guide
Map
38 Macalister Street, Mackay, QLD, 4740

What's nearby

  • Mackay Enertainment and Convention Centre
    5 min walk - 0.5 km
  • Jubilee Park
    5 min walk - 0.5 km
  • Bluewater Lagoon
    8 min walk - 0.7 km
  • Caneland Central
    8 min walk - 0.7 km
  • Harrup Park
    5 min drive - 2.6 km

Getting around

  • Mackay Station
    9 min drive
  • Mackay, QLD (MKY)
    11 min drive

Restaurants

  • Hungry Jack's
    6 min walk
  • Mojos
    7 min walk
  • Austral Hotel
    5 min walk
  • Zambrero
    4 min walk
  • Woodman's Axe
    4 min walk

About this property

MainStay Suites Mackay

Luxury hotel located in City Centre
At MainStay Suites Mackay, you can look forward to a terrace, a garden and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a gym and conference space.
Other perks include:
  • An outdoor pool, along with sunloungers
  • Free self-parking
  • Newspapers in the reception, tour/ticket information and barbecues
  • Luggage storage, a banquet hall and a front desk safe
Room features
All 97 individually furnished rooms include thoughtful touches such as premium bedding and laptop-friendly workspaces, in addition to amenities such as free WiFi and air conditioning.
Extra amenities include:
  • Down duvets and cots/infant beds (surcharge)
  • Bathrooms with showers and free toiletries
  • 42-inch flat-screen TVs with digital channels
  • Wardrobes/cupboards, microwaves and toasters

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 775 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Cot (surcharge)
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Hob
  • Microwave
  • Restaurant dining guides
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 AM
Early check-in subject to availability
Early check-in fee: AUD 25
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 50.00

Special check-in instructions

The front desk is open Monday - Friday (7:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of AUD 350 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per day.
Cots (infant beds) are available for AUD 10.0 per day

Payment types

Important information

Optional extras

  • Pet fee: AUD 350 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mackay Quest
Quest Hotel Mackay
Quest Mackay
Quest Mackay Hotel
Quest Mackay
Aligned Corporate Residences Mackay Hotel
Aligned Corporate Residences Mackay Mackay
Aligned Corporate Residences Mackay Hotel Mackay

Frequently asked questions

Does MainStay Suites Mackay have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at MainStay Suites Mackay?

As of 7 Mar 2026, prices found for a 1-night stay for 2 adults at MainStay Suites Mackay on 22 Mar 2026 start from NZ$318, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is MainStay Suites Mackay pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of AUD 350 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at MainStay Suites Mackay?

Self-parking is free at this property.

What time is check-in at MainStay Suites Mackay?

Check-in start time: 2:00 PM; check-in end time: 10:00 AM. Early check-in is available for a fee of AUD 25 (subject to availability). Late check-in is available during limited hours.

What time is check-out at MainStay Suites Mackay?

Checkout is at 10 AM. Late checkout is available for AUD 50.00 (subject to availability).

Where is MainStay Suites Mackay located?

Located in City Centre, this luxury hotel is within a 10-minute walk of Artspace Mackay, Mackay Enertainment and Convention Centre, and Jubilee Park. Bluewater Lagoon and Caneland Central are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

MainStay Suites Mackay Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 88 out of 203 reviews
Rating 8 - Good. 90 out of 203 reviews
Rating 6 - Okay. 14 out of 203 reviews
Rating 4 - Poor. 10 out of 203 reviews
Rating 2 - Terrible. 1 out of 203 reviews

Reviews

8/10 Good

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Located above a Greek restaurant with yummy food, and close to other restaurants, a few mins from the shopping mall and Dan Murphy. Staff were very friendly.
Stayed 2 nights in Aug 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check-in and checkout. Really friendly staff. Didn't use the pool or barbecue area but they looked clean.
Stayed 3 nights in Dec 2024

6/10 Okay

Courtney

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I liked how the hotel was pet friendly and optional for pet owners to have there dog. I think more hotels should be like this. I did not like that after reception was closed you couldnt acess anything such as milk, tea, coffee or facilities such as the roof top tearrace bbq area to smoke or that there was no balcony in the single bed standard room. Made the room have no air flow.
Stayed 1 night in Oct 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great amenities close to everything. Great staff
Stayed 2 nights in Sep 2025

8/10 Good

Tracee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need
Stayed 1 night in Jul 2022

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Family Holiday

No microwave cookware, luckily we took some with us. TV in wrong position Only 1 lounge chair Considering how much we paid thought we would have had a balcony. Wouldn't recommend staying here unless you're here for work, unaware it wasn't for family holiday
Stayed 7 nights in Jul 2024

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property in good central location , room supplied was overlooking a restaurant roof with extraction fans going to all hours, no screen on small balcony with no view. Bed was hard, old and uncomfortable, amenities disjointed from living area and set out like a nursing home. Booked in for three days checked out next morning no refund.
Stayed 3 nights in Sep 2022

6/10 Okay

Pauline

Liked: Cleanliness
Disliked: Amenities
No internet was problematic
Stayed 3 nights in Aug 2022

10/10 Excellent

Rheannen

.
Stayed 2 nights in Nov 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we were allocated was not cleaned when we arrived.
Stayed 1 night in Jul 2021

8/10 Good

Chris

Liked: Room comfort
Overpriced and a bit tired no netflix as advertised, no reception or after hours service after 5pm
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The property was close to my event and close to town facilities
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Large room
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, walking distance to restaurants. I would stay here again.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size appartments
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Liked having full cooking facilities and staff were great
Stayed 3 nights in Mar 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Wasn't told prior or at check in that rooms would not be serviced over the new year long weekend. Not only were they not serviced, but the complex was unmanned new year's day. Not only a security issue but other people were confused about how to check in. Rooms were tidy but tired. Towel rack kept falling off, and drier was too noisy to use while in the room (feel sorry for anyone next door).
Stayed 3 nights in Dec 2020

6/10 Okay

PM, Brisbane

Overall stay was pleasant and good. We had a 4 night stay from Thursday to Monday and there was no room service available during the weekend. Wifi was not working as it was under maintenance for the whole 4 days of our stay.
Stayed 4 nights in Sep 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
First night there the roof top area was open but for the rest of the stay it was closed. Having to then resort to going to the car park for a smoke. And the "double bed" was just to singles pushed together. Save the cash and go somewhere cheaper the experience would probably be the same.
Stayed 6 nights in Sep 2020

8/10 Good

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight Stay

Satisfactory overnight stay. Staff were efficient and friendly. Room is a basic hotel room with small kitchenette.
Stayed 1 night in Aug 2020

10/10 Excellent

Simon, Moranbah

Liked: Cleanliness, amenities
Central location.very clean rooms great place to stay.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy on/off Bruce Highway

Easy to find, right across from the river, so nice view. One block away from small, quiet downtown. We liked that the Quest hotels have kitchenette, if you want to cook.
Stayed 1 night in Mar 2020

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, convenient and clean

Have stayed at the Quest on previous occassions. Friendly and helpful staff. Clean and comfortable rooms. Quiet location, within a 5 min walk to a range of eating places and to the mall.
Stayed 1 night in Feb 2020

8/10 Good

Brady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central Location, Good room, Handy to restaurants within walking distance
Stayed 1 night in Nov 2019