The Marco Polo

Property class: 4

Choose dates to view prices

The Marco Polo provides dry cleaning/laundry services and more. Stay connected with free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Laundry room
The current price is NZ$189
includes taxes & fees
19 Sept - 20 Sept

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Twin Room

A hotel room with a bed, two chairs, a desk, a television, a ceiling fan, and a window with curtains.

Standard Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Standard King Room - Non-Smoking

A hotel room with a bed, a desk with chairs, a ceiling fan, and a painting on the wall.

Standard King Room - Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Non Smoking

A hotel room with two beds, a ceiling fan, a nightstand, a bedside table, and a mirror.

Deluxe Twin Non Smoking

  • Sleeps 3
  • 2 Single Beds

View all photos for Standard King Room

A neatly made bed with white linens and a few pillows, a bedside table with a lamp, and a chair in a hotel room.

Standard King Room

9.2 out of 10
Wonderful
(40 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

A modern hotel room with a large mirror, a bed, a small table, two armchairs, a nightstand, and a window.

Deluxe Spa Room

7.4 out of 10
Good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

A hotel room with a bed, two chairs, a small table, a TV, and a ceiling fan.

Standard Twin Room, Multiple Beds

8.4 out of 10
Very good
(7 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Family Room

A hotel room with a single bed, a bunk bed, a desk, a chair, and a TV mounted on the wall.

Standard Family Room

  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Deluxe Family Room

A neatly arranged bedroom with a bed, bedside table, lamp, and a ceiling fan.

Deluxe Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Single Bed and 1 Single Bunk Bed

View all photos for Deluxe Twin Room, Multiple Beds

A hotel room with a large bed, a desk with a chair, a television, and a ceiling fan.

Deluxe Twin Room, Multiple Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe King Room

A hotel room with a bed, bedside table, lamp, and a small seating area with a table and chairs.

Deluxe King Room

8.4 out of 10
Very good
(5 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Located in West Mackay, a neighbourhood in Mackay, The Marco Polo is in the suburbs. Artspace Mackay and Greenmount Homestead are cultural highlights, and travellers looking to shop may want to visit Caneland Central and Mount Pleasant Shopping Centre. Looking to enjoy an event or a game while in town? See what's happening at Great Barrier Reef Arena or Mackay Basketball Stadium. Visit our Mackay travel guide
Map
46 Nebo Road, West Mackay, QLD, 4740

What's nearby

  • A swimming pool surrounded by palm trees and modern buildings.
    Bluewater Lagoon
    4 min drive - 2.6 km
  • Caneland Central
    20 min walk - 1.7 km
  • Mackay Enertainment and Convention Centre
    20 min walk - 1.7 km
  • Mackay Regional Botanic Gardens
    2 min drive - 1.5 km
  • Harrup Park
    4 min drive - 2.2 km

Getting around

  • Mackay Station
    5 min drive
  • Mackay, QLD (MKY)
    7 min drive

Restaurants

  • Hungry Jack's
    2 min drive
  • McDonald's
    2 min drive
  • KFC
    17 min walk
  • KFC
    2 min drive
  • Jamaica Blue
    3 min drive

About this property

The Marco Polo

  • Upscale hotel located in West Mackay
  • The Marco Polo provides dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool, along with sunloungers
    • Free self-parking
    • Luggage storage, smoke-free property and multilingual staff
    • Tour/ticket information, concierge services and a front desk safe
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All guest rooms at The Marco Polo feature comforts, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and bathrobes.
  • More amenities include:
    • Bathrooms with baths or showers and free toiletries
    • 22-inch TVs with cable channels
    • Fridges, coffee/tea makers and ceiling fans

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  • Parking included
  • Air-conditioning
  • Laundry room
8.6 out of 10, Excellent, 386 reviews
The price is NZ$148
includes taxes & fees
19 Sept - 20 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 per cent for credit card payments

The front desk is open daily from 7:00 AM - 7:00 PM

Front desk staffed during limited hours

If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are available for AUD 15.0 per stay

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Does The Marco Polo have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at The Marco Polo?

As of 18 Sept 2026, prices found for a 1-night stay for 2 adults at The Marco Polo on 19 Sept 2026 start from NZ$189, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Marco Polo pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Marco Polo?

Self-parking is free at this property.

What time is check-in at The Marco Polo?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Marco Polo?

Checkout is at 10:00 AM.

Where is The Marco Polo located?

Located in West Mackay, this hotel is within 1 mile (2 km) of Jubilee Park, Caneland Central and Mackay Enertainment and Convention Centre. Mackay Base Hospital and Mackay Regional Botanic Gardens are also within 1 mile (2 km).

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Reviews

The Marco Polo Reviews

8.6

Excellent

8.8

Cleanliness

8.0

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 380 out of 722 reviews
Rating 8 - Good. 213 out of 722 reviews
Rating 6 - Okay. 87 out of 722 reviews
Rating 4 - Poor. 21 out of 722 reviews
Rating 2 - Terrible. 21 out of 722 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room upstairs, comfy bed and excellent value
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, late check-in is available. Room was clean and spacious. Free car park. Would stay again if in the area! Good value.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff were amazing and the room was perfect.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
Staff courteous room clean very spacious
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Comfortable room. Great to have the additional amenity of a microwave and small bench as well as crockery and cutlery. Fully covered parking right outside the room.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

A very good hostel, thank you
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, comfortable bed and quiet. easy parking and great little restaurant with excellent food and service
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and welcoming. The room was amazing. Will stay again.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are super friendly and easy to reach.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely location, and really clean and cozy rooms. Beautiful spot to stay for the night
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay here as bed was great along with the amenities in the room . Will definitely stay here again as great value for money.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, beautiful spa room, excellent meal
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Yes room was clean
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Amenities
Very friendly staff
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Top property with friendly staff. Highly recommended
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are modern and clean, the staff are awesome, very helpful, friendly and polite. I will certainly be staying there again,thank you.
Stayed 7 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and in good position Staff very friendly
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff made us feel welcome and nothing was to hard to organise
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable and convenient

Clean, comfortable and convenient. Good price, great service. Definitely will stay again.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are really comfortable. Room is clean on entry. Staff is wonderful & very considerate 😊 I'll continually choose to stay here because of it's location as well.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The room was neat and tidy and the bed very comfortable. The staff at check-in was also very welcoming. Would stay again.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Real little gem !

The hotel is a real little gem, while outside style is older the rooms have been stylishly decorated to give a modern on trend feel. Bed was super comfy and the reception was very friendly and welcoming.
Stayed 1 night in Apr 2025