68, Avenue Leclerc, Les Berges du Rhone, Lyon, Rhone
Reviews
8.4
Very good
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It was good. Did the trick. Room was small and the bathroom could use some refreshing, but nothing bad.
Ana
Stayed 4 nights in Mar 2024
Response from HM on 25 May 2024
Dear Ana, Thank you for your feedback. We're glad to hear that you had a good stay and that our accommodations met your needs. We appreciate your comments about the room size and the bathroom. Your suggestions are valuable to us as we continually strive to improve our services. We hope to have the chance to welcome you back in the future and provide you with an even better experience.Hugo Réception
Reception was clean and had plenty of facilities. Receptionist was friendly and check in was easy. Room could have been cleaned better as dust in corners and could hear next room but to be expected. Overall very convenient and comfortable stay.
Molly
Stayed 1 night in Feb 2024
Response from HM on 28 Feb 2024
Dear Sir, Madam,Thank you for taking the time to leave us a comment, your feedback is important to us. We are pleased to hear that you had an excellent stay at our hotel, and that you appreciated the quality of our reception service.We have taken good note of your feedback on the upkeep of the premises, and remain attentive to your expectations so that we can improve our quality of service. The entire team works hard every day to provide a quality service that meets our customers' expectations.We hope to see you again for your next stay, Yours sincerely The reception
6/10 Okay
Michael James
30 Dec 2023
Michael James
Stayed 1 night in Dec 2023
Response from HM on 10 Feb 2024
Bonjour Monsieur JAMES,Nous vous remercions d’avoir pris le temps de nous laisser un commentaire, votre avis est important pour nous. La satisfaction de la clientèle est au cœur de notre métier, c’est pourquoi nous en faisons notre priorité. Nous avons bien pris note de votre retour et sommes navrés que votre séjour n'ait pas pleinement répondu à vos attentes. Nous restons à votre écoute pour toute suggestion de votre part nous permettant de continuer à faire progresser votre confort et votre satisfaction. En espérant que vous nous donnerez une nouvelle opportunité de gagner votre confiance lors d’un prochain séjour, Bien cordialement,HugoLa réception
6/10 Okay
Patrick
18 Sept 2023
Liked: Cleanliness, staff & service
The staff were friendly and the rooms were clean, but the hotel was tired and only one lift was in operation during our stay. It is a budget hotel, so we weren’t expecting five stars, but the rooms were not great. It is also some distance from the centre of Lyon. That is as advertised, but we would stay somewhere closer to the city centre if we travelled to Lyon again.
Patrick
Stayed 2 nights in Sep 2023
Response from Hugo - Réception on 20 Sept 2023
Dear Patrick, Thank you for taking the time to leave us a comment, your opinion is important to us.We are delighted to hear that you had an excellent stay at our hotel, and that you appreciated the quality of our services.We are sorry that your stay did not fully meet your expectations. We are currently undergoing security work in our establishment, and apologize for any inconvenience caused during your stay.We hope to see you again for a future stay,Yours sincerelyHugoReception
Good points -Staff at the hotel were all lovely. Room comfortable. Breakfast great
Not so good -no sign for hotel at the roadside -had to drive round the block looking for it in the rush hour after a long drive . No lift access from car park with luggage and disabled passenger. Ramp to road ridiculously steep - unmanageable for solo wheelchair user
Really convenient to the Halle Tony Garnier where we were seeing the Scorpions. About 30 minute walk to Bellacour and the shopping district with some really lovely bistros and restaurants to eat. Uber taxis are amazing in Lyon arriving within 2 or 3 minutes so it was really easy to get to further out to places like La Basilique Notre-Dame de Fourvière and the cultural quarter. Excellent stay, clean rooms and a bar which opens about 6pm til 11.30pm.
Monsieur,Nous vous remercions pour vos commentaires suite à votre séjour à l'Ibis Lyon Gerland Musée des Confluences.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments lesmeilleursLa direction - Ibis Lyon Gerland Musée des Confluences 68 Avenue Leclerc, 69007 Lyon04 78 58 30 70Facebook Ibis Lyon Gerland Musée des Confluencesh0778-gm@accor.com Web: http://www.ibis.com/fr/hotel-0778-ibis-lyon-gerland-musee-des-confluences/in
The hotel was placed in an area outside the city center, but the best area of the city, which is between the two rivers, was easily accessible by tram. The room was very small, the wardrobe was open and had space to hang only 3 clothes, the carpet in the corridors was old and worn, the room's furniture materials were old and of a poor quality
Verified traveller
Stayed 3 nights in May 2022
Response from Khady on 12 Jun 2022
Dear Guest,
Following your stay at the Ibis Lyon Gerland Musée des Confluences, the entire team thanks you for sharing your experience.
I am sorry that the storage space and other amenities were not to your liking.
your feedback is taken into account and allows us to improve.
Kind regards.
6/10 Okay
Laurent
8 May 2022
Laurent
Stayed 1 night in May 2022
Response from Khady on 30 May 2022
Cher Laurent
Merci d'avoir pris le temps de laisser une évaluation suite à votre séjour.
J'espère que votre séjour s'est bien passé.
Nous espérons vous retrouver très prochainement.
Bonne journée.
10/10 Excellent
Anna
13 Mar 2022
Anna
Stayed 6 nights in Mar 2022
Response from Khady on 22 Mar 2022
Chère Anna,
Suite à votre séjour à l'Ibis Lyon Gerland Musée des Confluences, toute l'équipe vous remercie d'avoir partagé votre expérience. Merci pour votre belle note que je partagerais avec l'équipe. Belle journée.
2/10 Terrible
Fanny
19 Feb 2022
Fanny
Stayed 1 night in Feb 2022
Response from KD on 3 Mar 2022
Chère Fanny,
C'est avec regret que je prends connaissance de votre retour d'expérience. Je suis désolée que votre séjour n'ait pas été à la hauteur de vos espérances.
A friendly, clean hotel in a good location right by the River. Restaurant was closed( covid precautions) but by arrangement we had a meal at the next for hotel. Breakfast was great in the Ibis….good choice. Clean and tidy with on site secure parking. Would recommend this to everyone
A comfortable hotel, within easy reach of the city centre by metro/tram. Good breakfast
KIERAN
Stayed 1 night in Aug 2021
10/10 Excellent
Joe
Travelled with family
12 Aug 2021
Liked: Cleanliness, staff & service, room comfort
Great visit
For a flying visit to Lyon this was perfect, staff friendly, breakfast was fresh and excellent... Would recommend the river sightseeing cruise with Bateaux Lyonais
Good location but not a great room. Check in was slow and cumbersome possibly due to staff shortages, room was tiny and bathroom even tinier. No fridge or any amenities as far as I could see. Breakfast in the Novotel was average at best. Yes, corona has impacted everything but for the money I was underwhelmed on this occasion and other ibis stays have been better.
Great hotel; clean, comfortable and staff were very helpful. We stayed here for two nights for a gig at Halle Tony Garnier (5 of us in 3 rooms) and everyone was very pleased. The location is also very convenient if you're visiting there. Transport links to downtown and the airport are close by too, I highly recommend this hotel!
Cher Steven,
Nous vous remercions de nous avoir communiqué votre retour d'expérience, suite à votre déplacement à Lyon, dans notre hôtel Ibis Lyon Gerland Musée des Confluences.
Nous aurions apprécié disposer d'éléments complémentaires, concernant votre déception lors de votre séjour parmi nous. Nous espérons tout de même que notre équipe a su palier au mieux à cette insatisfaction.
Restant à votre entière disposition,
Bien sincèrement.
La direction
Ibis Lyon Gerland Musée des Confluences
68 Avenue Leclerc, 69007 Lyon
6/10 Okay
Elizabeth, UK
2 Aug 2018
Liked: Cleanliness
Good location
The hotel was clean and your typical Ibis hotel. The reception staff were friendly. We booked to eat in the hotel. After 45 minutes of ordering we still hadn't received our drinks and finally we decided to leave the restaurant as we couldn't get served. The staff were apologetic but the service was still poor in the restaurant.
We booked two hotel rooms. The air conditioning did not work in one of the rooms.
Elizabeth
Stayed 1 night in Jul 2018
Response from Eva B on 9 Aug 2018
Dear Elizabeth,
Following your stay in our hotel Ibis Lyon Gerland Confluences Museum, thank you for sharing your feelings.
We sincerely regret that you have encountered so much waiting when you place an order in our Ibis kitchen restaurant. We would have really appreciated giving you more comfort during your stay with us.
Sincerely/
Top managemet - Ibis Lyon Gerland Musée des Confluences
68 Avenue Leclerc, 69007 Lyon
Facebook Ibis Lyon Gerland Musée des Confluences
6/10 Okay
Molly, Frankfurt, Germany
30 Jul 2018
Liked: Cleanliness, room comfort
Hotel was in a kind business industry area, near the river. There is a small park that rins the length of the river, so it was nice to be able to walk that. Parking was 12€ a night and it was fairly self explanatory to get in the garage.
Lovely place to stay in Fontainebleau. Located on a quiet street only a couple of blocks from the chateau which is a must see. Besides having a large room with tasteful, modern decor, there is a sitting room complete with trendy glass desk large enough to work at, large windows some opening on to the garden. The ensuite bathroom, there is a large kitchen and downstairs living room is large and modern with double basins and a huge shower. The big, beautiful garden has several seating areas and is a nice place to sit out in. We highly highly recommend Le Clos Saint Honoré !
Suzannedlv
Stayed 1 night in Jul 2018
Response from Eva B on 25 Jul 2018
Dear Suzannedlv,
Glad you had a nice stay in Fontainebleau, we are sorry to inform you that you have made an error regarding the attribution of your review on our ibis Lyon Gerland Confluences Museum.
Sincerely.
Top management - Ibis Lyon Gerland Musée des Confluences
68 Avenue Leclerc, 69007 Lyon
Facebook Ibis Lyon Gerland Musée des Confluences
Stopover from Italy to Reims. Nice and clean hotel next to a great museum. (Confluences) which is worth a visit.
Restaurant Dinner in Hotel a bit pricey.
Breakfast 9.90€/per person per day, parking 11€ per night.
We booked double bed room but had 2 single beds put together which meant that there was a gap. That was not comfortable.
Hotel situated conveniently for Halle Tony Garnier.
Check in quick, receptionist spoke good English
Room is typical ibis, clean & functional.
I paid the extra for buffet breakfast, this was a cereal, cold meats & cheese, juice, bread rolls & was well stocked.
Check out was quick.
I was disappointed that the bar shut so early that I could not have a drink with friends after the concert. Receptionist helpfully told us there was a vending machine on 3rd floor.
Clean mid range hotel. A little small for twin beds which were small too. Not much room to separate small twin beds. A little far if you want the old town but a tram nearby for that. More of a business hotel and location.
the hotel is quite far from the downtown. So you'd better pay more for somewhere closer and save time and money with cabs.
The air conditioner was quite dirty and gave me asthma.
Nice big hotel, with secure car park. spacious room and comfortable bed. Had a really good sleep. We only stop for one night to rest, but if you want to visit the centre of lyon, it's about 15 min drive. The guy at the reception was really friendly and even though we arrived after 11 pm, he prepared something to eat at the bar for us. The only thing was that they provided only two towels, (we were two people) and no hand towel, so I had to use the same towel for everything.
My experience at ibis lyon was good, though it is not near the city centre but well connected by tram and metro, there is a river near to hotel which is pleasant surprise. Staff at reception are bit rude but reataurant staff is very good and co operative