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Really nice hotel for a short stay in Luxembourg. Outside of the city centre but with a bus stop right outside the hotel and frequent buses. There's a nic boulangerie nearby where you can have breakfast. Rooms are modern with large beds and smart tvs. Would book again if visiting Luxembourg. Good value for money.
Our stay at the Mercure was excellent. Luxembourg was our final stop and the Mercure provided a perfect stay for us to rest up for the long flight home.
I’d like to address the ease of the bus system in Luxembourg as the hotel staff explained it to us and we were able to move around the city with such ease.
Thank you! We will certainly recommend and return if the opportunity arises.
Alecia
Stayed 1 night in Dec 2023
Response from Inès on 11 Dec 2023
Dear Alecia, Thank's for your feedback regarding your stay at Mercure Luxembourg Off Kirchberg. We are happy to receive your positive comments and delighted that you enjoyed your stay in Luxembourg with us ! We hope to see you again soon . We wish you a Merry Christmas and a Happy New Year 2024 ! Kind regards Inès 1ère de Réception
Bonjour monsieur Andre, Nous vous remercions d'avoir pris le temps de noter l'hôtel Mercure off Kirchberg.C'est avec plaisirs que nous partagerons vos résultats avec l'équipe entière.Dans l'attente de vous accueillir prochainement dans notre établissement.CordialementEstelle la reception
10/10 Excellent
Elizabeth
29 Oct 2023
Elizabeth
Stayed 2 nights in Oct 2023
Response from Inès on 31 Oct 2023
Dear Elizabeth, Thank's for your feedback regarding your stay in Mercure Luxembourg Off Kirchberg. We are happy to read that you enjoyed and liked your stay in our establishment ! Looking forward to see you again soon . Kind regards,
Excellent hotel in a good location. Free public bus outside the hotel for trips into the city
Natasha
Stayed 4 nights in Aug 2023
Response from Khalid on 18 Aug 2023
Dear Natasha,we appreciate so much the positive view mark about your last stay in Mercure Off Kirchberg.and hope to welcome you again with us.Warm regards.
Cher M. Matt,Nous vous remercions pour votre positive commentaire et souhaitons vous accueillir bientôt parmi nous à Mercure Off Kirchberg.Cordialement.
Dear Jenny, Thank's to take the time to let your feedback regarding your stay in Mercure Luxembourg Off Kirchberg. We are delighted to read that you enjoyed your stay in our establishment et you liked the decoration and the breakfast . We hope to see you again soon Best Regards ,
This is a beautifully stylish clean and modern hotel. I was on a solo trip and felt extremely safe and comfortable.
anne
Response from reception on 17 Apr 2023
Dear Anne, Thank you for your excellent rating et for your very nice review. We are delighted to read that you felt comfortable in our hotel. We look forward for your next visit, Best regards, Ophélie
I enjoyed my stay at the Mercure. Lovely room ... wine available in the bar ... small fridge and there is a grocery store within 20 minute walk. Public transportation is free and there is a #9 bus stop in front of the hotel which goes to the train station.
Rae
Response from Ophélie on 6 Apr 2023
Dear Rae, Thank you for your review. We are delighted to know that you had a good stay in our hotel. We look forward for your next stay, Best regards,
This is one of the best designed hotels I’ve stayed in. SO WELL DONE! The attention to detail was so appreciated!
Jill
Stayed 1 night in Mar 2023
Response from Ophélie on 25 Mar 2023
Dear Jill, Thank you for your very nice review. We are delighted to know that you liked the design of the hotel.We look forward for your next visitBest regards
10/10 Excellent
Joelle
24 Mar 2023
Joelle
Stayed 2 nights in Mar 2023
Response from Ophélie on 25 Mar 2023
Dear Joelle, Thank you for your excellent rating. We are delighted that you enjoyed your stay at the Mercure Luxembourg Off Kirchberg. It was a pleasure hosting you. We look forward for your next stayBest regards
Very clean hotel and newly renovated. Our room temperature gauge didn’t seem to work no matter what setting we chose. Other than that, great hotel
Matthew
Stayed 1 night in Mar 2023
Response from Inès on 10 Mar 2023
Dear Matthew, Thank's for your feedback regarding your stay in Mercure Luxembourg Off Kirchberg . We are verry happy to read that you apreciated the cleanless, the design and that you enjoyed your stay . Feel free to ask the reception about the temperature gauge next time . We hope to see you again soon . Best Regards , Inès 1ère de Reception
Cute property, but you have to drive to town or take a free bus in front of the hotel. NO PARKING AT THE HOTEL. And you have to pay on the street with a 3 hour limit so that wasn’t convenient
Pierre-Yves
Response from Khalid on 6 Jan 2023
Hello, we are deighted to know that you liked your last stay in Mercure Off Kircgberg. it is beyond our abilities for the parking.we hope the city mayor can find a solution for car lots.looking forward to seeing you soon in Luxembourg, please accept our sincere greetingkind regardsKhalid/The Reception
Dear Anthony, Thank you for your great rating. It was a pleasure hosting you at the Mercure Hotel Luxembourg Off Kirchberg. Best regards, Ophélie, reception.
8/10 Good
Gary
1 Dec 2022
Gary
Stayed 2 nights in Nov 2022
Response from Ophélie on 8 Dec 2022
Dear Gary, Thank you for your good rating of the Mercure Luxembourg Off Kirchberg. We look forward for your next visit, Best regards, Ophélie, reception.
Very helpful staff, a good, comfortable and convenient hotel for Luxembourg. The hotel is off Kirchberg but with Lux's very convenient (and free) bus & tram service its very easy to get everywhere. The bar area was good, my room was very spacious, clean and well maintained.
Glen
Stayed 1 night in Oct 2022
Response from Anissa on 29 Oct 2022
Dear Glen, We had like to thank you for your feedback on the service of our Hotel. It was a leasure for the team to help you and we are very glad to hear that you had a pleasant stay. We hope to see you soon, Greetings,
Room was very modern and clean. Size was OK for two, not big but didn't feel too small. Staff was very kind. Bus stop is just out of the door, and is 5m to the old town
Nelson
Stayed 3 nights in Oct 2022
Response from Khalid on 12 Oct 2022
Good Evening,thank you so much , we are delighted that you enjoyed your stay in Mercure Off Kirchberg;looking forward to seeing you within our hotel soonbest regards Khalid
Very nice hotel excellent and helpful staff good location
Ceirion
Stayed 1 night in Oct 2022
Response from Khalid on 6 Oct 2022
we are delighted to recieve your positive comments about our hotel and the other services. we are doing our best to make the client stay as pleasant as possible.Best regards
Great room, clean and updated. Really enjoyed the time spent here. Close to a bus stop which is convienent to get around. Would definitely stay here again and reccomend to anyone looking for a nice, affordable stay in LUX
Fiona
Stayed 2 nights in Sep 2022
Response from Inès on 4 Oct 2022
Dear Fiona , Thank's for your feedback about your stay in Mercure Luxembourg Off Kirchberg . We're happy that you liked the room and the location . We looking forward to welcome you again soon . Best Regards
10/10 Excellent
Kevin
3 Oct 2022
Kevin
Stayed 3 nights in Sep 2022
Response from Khalid on 6 Oct 2022
Thank you we appreciate your comments . we will do always our possible to make the clients stay as pleasant as possible
10/10 Excellent
Andrew
26 Sept 2022
Andrew
Stayed 1 night in Sep 2022
Response from Ophélie on 27 Sept 2022
Dear Andrew, Heartfelt thank for this excellent review. We look forward for your next visit, Best regards, Ophélie, reception.
A beautiful modern hotel a little bit out of the way of the city centre, but has a bus stop literally at the front door for free and frequent access to the city.
A comfortable stay and very friendly staff at reception, bar and breakfast room.
Restaurants in the area are also lovely and friendly, with the Asian restaurant across the street highly recommended.
Bradley
Stayed 5 nights in Aug 2022
Response from Ophélie on 1 Sept 2022
Dear Bradley, Thank you so much for giving us a perfect score and sharing all of your wonderful comments! It is a great reward for our team to read reviews like yours. It was a pleasure for us to welcome you at Mercure Hôtel Luxembourg Off Kirchberg. We look forward to welcome you soon. Best regads, Ophélie reception.
Excellent breakfast, helpful staff, spacious room. The hotel is beautifully maintained, buses on doorstop, though not close to convenient shops.
Yintong
Stayed 3 nights in Aug 2022
Response from Maëva ETIENNE - Front Office Manager on 26 Aug 2022
Dear Yintong,Thanks for your review.We are delighted that you enjoyed our excellent breakfast, our location and our staff.See you soon in Luxembourg Kind RegardsMaëva ETIENNE - Front Office Manager
Nice, comfortable and very clean.
It was weird that the shower area didn't have a door and it faced the flor to ceiling wrap aroumd windows. Other than that it was great! Good breakfast, helpful staff.
Verified traveller
Stayed 2 nights in Aug 2022
Response from Maëva on 21 Aug 2022
Dear Guest,Thank you very much for your feedback which is very important to us and helps to improve our service.We are delighted that you appreciated our staff, the breakfast and the comfort of the rooms.We hope to welcome you again sometime in the future. Kind Regards Maëva ETIENNE - Front Office Manager
Dear,
Thank you for your feedback,
Indeed we don't have our own car park,
but hotel well located nearby european square Kirchberg, and easy access with bus to city center,
Marie Reception
4/10 Poor
Verified traveller
6 Aug 2022
Disliked: Staff & service
Choose a different hotel
Decent hotel but horrible service. Staff entered our room at 8am without knocking or announcing while we were sleeping despite having a noon checkout. The managers in the reception blamed it all on poor cleaning maids instead of taking responsibility and arguing with me.
Verified traveller
Stayed 1 night in Aug 2022
Response from Maëva - Front Office Manager on 21 Aug 2022
Dear guest,Thank you for taking the time to tell us about your experience at our etablishmenent. I'am sorry that experience did not meet your expectations; please allow me to express my sincerest apologies.As explained by my colleague on the day of your departure, it was an exceptional situation. This is beyond our control and that of the reception team. I remind you because you forgot to mention it, that you were entitled to a 50% refund on the price of the room.Kind Regards,Maëva - Front Office Manager
Dear Tuan ,
Thank you for taking the time to provide your review which is very important to us.
We are delighted that your stay went well and we hope to see you again soon.
Best Regards,
Nice hotel, looks like it’s been built or redeveloped recently. Nice room design and very comfy bed
Marcin
Stayed 2 nights in Jan 2022
Response from Inès on 3 Feb 2022
Dear Marcin ,
Thank's for your feedback.
Indeed we opened the hotel in December 2019 and are happy that you like it
The satisfaction of our customers is very important to us and we hope to see you again soon .
Best Regards
Very nice, bar and check in desk all in one, convenient after a day of traveling!
Jessica
Stayed 2 nights in Nov 2021
Response from Amélie on 27 Jan 2022
Hi Dear,
Thank you very much for the excellent note you gave us and for your review of our hotel. We are happy that your stay went well.
Enjoy to see you soon again maybe :)
Best Regards,
Amélie/Receptionist
Cute hotel with friendly and helpful staff.
Tasty breakfast. Small rooms. A desk with a chair would be a great improvement.
Verified traveller
Stayed 1 night in Jan 2022
Response from Amélie on 27 Jan 2022
Hi,
Thank you very much for the note you gave us, and for the review too. This is appreciate by the team if your stay was comfortable. We take note of your opinion and we will try to do better day by day for our costumers.
I wish you a nice day ! :)
Best Regards,
Amélie/Receptionist
great except the parking challenges the hotel should offer a better system
Alexander
Stayed 4 nights in Aug 2021
Response from Julien on 8 Sept 2021
Dear Alexander,
Thank you very much for taking the time to write this nice review! We really appreciated that you enjoyed your stay with us at the Mercure Luxembourg Off Kirchberg Hotel.
We are looking forward to welcome you back on your next visit in Luxembourg.
Kind regards,
Julien
Great location, comfortable, modern. I could do with bathroom doors for privacy. While our receptionist on Saturday night was excellent, we were not so impressed with the customer service at check-out. The receptionist was obviously very upset with kids being kids!
Verified traveller
Stayed 1 night in Jul 2021
Response from Julien on 11 Aug 2021
Dear,
Dear Christian,
We are truly so happy to read your review. Thank you so much for these very kind words!
We surely will pass the compliments to our staff. We are also very happy to read that you enjoyed the localisation and our team.
We want to wish you a wonderful day and we hope to welcome you back soon.
Warm regards,
We truly enjoyed our stay. The hotel is in a much nicer area than the pictures indicate. You can literally step outside and catch the number 7 or 9 bus to the city - which is free and a short ride.
The rooms are modern, immaculate and boutique style but not too small.
We will stay there again.
Martell
Stayed 2 nights in Jun 2021
Response from Inès on 22 Jun 2021
Dear Martell
We appreciate that you took the time to give us feedback on your stay with us.
We are glad you liked the room and hope to see you again soon
Dear,
Thank you for taking the time to review your recent visit to the Mercure Luxembourg Off Kirchbertg Hotel.
We are thrilled to read that you had a fantastic experience with us.
Thank you again, and we truly look forward to welcoming you back very soon.
Best regards, and stay well,
excellent location in quite area yet close to the airport and city center
Verified traveller
Stayed 12 nights in Mar 2021
Response from Julien on 31 Mar 2021
Dear,
Thank you very much for your great review and rating following your recent visit.
We are delighted to read how much you enjoyed your stay at the Mercure Luxembourg Off Kirchberg Hotel.
We look forward to welcoming you back in the not too distant future.
Kind regards,
Our stay at the newly built hotel was good.
Now to what we would have expected from a 4 star hotel is couple of chairs to relax or was it expected that one sits all the time on our bed.
Secondly the morden bath which is.a open one is good when one is alone in the room or for a couple not when one is sharing even with one,s sister.
Because of these pionts the 5 stars were not given.
Now as to if we will come again to this hotel the answer is yes for it is opposite the apartment of our daughter
Kamakshi
Stayed 9 nights in Dec 2020
Response from Julien on 4 Jan 2021
Dear S. Kamakshi,
We really appreciate you taking the time out to share your experience with us, thank you for giving us a 8/10. Great feedback like yours inspires our team to continue to deliver their great service.
If there is anything we can help with regarding any future reservations with us, please do not hesitate to get in touch.
We truly hope we will have a chance of welcoming you again soon.
Warm regards,
Julien