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The Chiltern Hotel

3.0 star property
Hotel in Luton with 24-hour front desk and restaurant

Photo gallery for The Chiltern Hotel

Relax in a cozy retreat with a large bed, bedside table, and window with a view.
Experience the hotel's modern lobby, featuring a spacious seating area with comfortable chairs and tables, surrounded by artwork and lush greenery.
Stylish hallway with blue carpet leading to two elevators.
Relax in our spacious lobby with comfortable seating areas and large windows offering views of the surrounding area.
Relax in our stylish lobby, featuring a flat-screen TV, comfortable seating, and a bar area with amenities.

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Air conditioning
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry
The current price is NZ$143
includes taxes & fees
6 Aug - 7 Aug

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 Double Bed

Restful retreat with a neatly made bed, featuring crisp linens and a cozy throw.

Deluxe Room, 1 Double Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe
Daily housekeeping
Desk
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Multiple Beds

Two single beds with white linens and wooden headboards, a compact desk and chair, and a framed picture adorn this cozy space.

Standard Triple Room, Multiple Beds

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe
Daily housekeeping
Desk
  • 9 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Relax in a cozy space with a comfortable bed, a nightstand, and a window with blue curtains.

Standard Room, 1 Double Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe
Daily housekeeping
Desk
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds

Relax in a cozy space with a neatly made bed, a nightstand, and a small table.

Deluxe Room, 2 Single Beds

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe
Daily housekeeping
Desk
  • 9 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds

Relax in a stylish room with a large bed, bedside table, and wall-mounted artwork.

Standard Room, 2 Single Beds

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe
Daily housekeeping
Desk
  • 9 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Two single beds with matching headboards and footboards, a bedside table, and a large window with striped curtains.

Family Room

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe
Daily housekeeping
Desk
  • 9 sq m
  • Sleeps 4
  • 2 Queen Beds
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About the area

Map
Waller Avenue, Luton, England, LU4 9RU

What's nearby

  • Kenilworth Road Stadium - 2 min drive - 1.7 km
  • Luton Mall - 4 min drive - 3.1 km
  • Grosvenor Casinos - 4 min drive - 3.4 km
  • University of Bedfordshire - 4 min drive - 3.4 km
  • ZSL Whipsnade Zoo - 18 min drive - 12.4 km

Getting around

  • Leagrave Station - 20 min walk
  • London (LTN-Luton) - 13 min drive

Restaurants

  • ‪The BIscot Mill - ‬3 min drive
  • ‪Bamboo Gardens - ‬20 min walk
  • ‪KFC - ‬8 min walk
  • ‪Pizza Hut - ‬2 min drive
  • ‪Costa Express - ‬19 min walk

About this property

The Chiltern Hotel

Property highlights
Take advantage of dry cleaning/laundry services, a bar and a restaurant at The Chiltern Hotel. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Free self-parking
  • Luggage storage, a 24-hour front desk and smoke-free property
Room features
All 97 rooms have comforts such as air conditioning, in addition to perks such as free WiFi and room service.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Heating, daily housekeeping and desks

Languages

English, Polish

Similar properties

Garden

Old Palace Lodge Hotel

  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk
8.0 out of 10, Very good, 446 reviews
The price is NZ$132
includes taxes & fees
18 Aug - 19 Aug
Old Palace Lodge Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Street parking available
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chiltern Restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's breakfast is served in guestrooms.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Chiltern Hotel
Chiltern Hotel Luton
Chiltern Luton
Hotel Chiltern
OYO The Chiltern Hotel
The Chiltern Hotel Hotel
The Chiltern Hotel Luton
Chiltern Hotel Luton Airport
The Chiltern Hotel Hotel Luton

Frequently asked questions

Is The Chiltern Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Chiltern Hotel?

As of 5 Aug 2025, prices found for a 1-night stay for 2 adults at The Chiltern Hotel on 6 Aug 2025 start from NZ$142.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Chiltern Hotel?

Self-parking is free at this property.

What time is check-in at The Chiltern Hotel?

Check-in start time: 2 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at The Chiltern Hotel?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is The Chiltern Hotel located?

Situated in Luton, this hotel is within 3 miles (5 km) of Kenilworth Road Stadium, Genting Casino Luton and Cineworld Luton. Luton Mall and University of Bedfordshire are also within 3 miles (5 km). Leagrave Station is 20 minutes by foot.

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The Chiltern Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 81 out of 565 reviews
Rating 8 - Good. 166 out of 565 reviews
Rating 6 - Okay. 138 out of 565 reviews
Rating 4 - Poor. 96 out of 565 reviews
Rating 2 - Terrible. 84 out of 565 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to get to and local facilities are nearby.
Stayed 1 night in Jul 2025

10/10 Excellent

Vitor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price very good place
Stayed 1 night in May 2025

8/10 Good

Iram

Liked: Staff & service
Disliked: Amenities
Quick check in and ok for 1 nights stay. Not much interaction with staff and not many facilities available
Stayed 1 night in Jul 2025

10/10 Excellent

Algony

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the rooms but didn’t like waiting at the reception without being attended to as there was nobody
Stayed 1 night in Jul 2025

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean and adequate but no dining facility
Stayed 1 night in May 2025

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Am sooo hapyyyy room is very clean and safe place
Stayed 1 night in May 2025

4/10 Poor

Gulnar

Staff at check in to be more experienced and polite to visitors
Stayed 1 night in May 2025

10/10 Excellent

Hussnain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 1 night in Feb 2025

6/10 Okay

Timothy

Disliked: Cleanliness, property conditions & facilities

Avoid!!!

This hotel should genuinely not be open to the public as it is clearly currently being used for housing refugees.
Stayed 1 night in Dec 2024

4/10 Poor

Mark

Liked: Room comfort
Really noisy neighbours (other guests). Not sure if this is a migrant hotel, but the guests were not very considerate, didn’t speak or understand English and were quite rude tbh. Stayed here for 2x 4 nights visits and will definitely NOT be staying again when in the area!!
Stayed 4 nights in Jan 2025

2/10 Terrible

Verified traveller

Disgusting place

This hotel should not be allowed to be open to the public, it's full of homeless people, refugees and when we came back to get our car as we didn't feel safe leaving our car their so we didn't even stay, the reception area was taken over by about 20 people praying on their mats and looked insulted we had walked in. Disgusting hotel and not a safe feeling at all.
Stayed 1 night in Feb 2025

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

Unclean, smelt profusely bad and no facilities was usable. Very disappointed in the hotel as online it appeared exquisite. Could not get a drink or a meal. All closed when i returned from the hospital at 9pm No staff around. The double bed was 2 singles pushed together. The bedding was soiled and also the towels. The hotel smelt very foisty
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Got ripped off from the hotel!

The place is old, but not an issue. But the sheets weren't really clean and found a pubic hairs on my pillow. I slept in my day clothes. The facilities had free parking. I parked and asked reception during check in if that's the right place to park and they advice me yes. After return home from my business trip, I get a parking ticket from the hotel. I provided my receipts and prove I actually stayed there but yet they still insist to charge me with debt collection. Two night stay was 140 pounds. The fine is 170 pounds, and with Eurocar admin charge 45 pounds. After repeated chasing with Eurocar & Hotels.com they still refuse to waive the amount. Want to get ripped off, this is a good place to start.
Stayed 2 nights in Jan 2025

4/10 Poor

Mr S A J

Disliked: Property conditions & facilities, room comfort
Very poor. Bedroom did not have plug in sink, hairdryer, chair in bedroom, toilet roll holder. Lighting dreadful in room and no way to turn lights on or off without getting out of bed and walking to the door. No way of adjusting temperature in room.
Stayed 1 night in Jan 2025

2/10 Terrible

Callum

Disliked: Cleanliness, property conditions & facilities, room comfort

Awful

We had two rooms and it was one of the worst experiences I have ever had in a hotel. Had to be moved multiple times because tv didn’t work. Then the new room had hairs all over the bed. Faeces on the bath towel and for some reason around the window. It felt extremely unsafe and was confirmed the council are also housing people there. The windows wouldn’t close. Because of the cleanliness I couldn’t even have a tea I’m the morning and had to stand there for an hour naked drip drying because of the towels were covered in faeces. Hotel confirmed this was disgusting and would refund. but now no one is taking accountability and I still don’t have the refund.
Towels that have obviously been used to replace toilet roll
Stayed 1 night in Feb 2025

10/10 Excellent

Lucy

Stayed 1 night in May 2025

10/10 Excellent

deborah

Stayed 1 night in Jun 2025

8/10 Good

Steve

Stayed 5 nights in Jun 2025

6/10 Okay

Sushmithan

Stayed 1 night in Jun 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Matt

Stayed 1 night in Apr 2025

2/10 Terrible

Samuel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

James

Stayed 1 night in Feb 2025