2/10 Terrible
Willie
26 May 2024
Disliked: Amenities
I paid for a king size suite but once I got there the suite was not available And was offered a regular room, the attendant went upstairs and found a king room, not a suite. Suite but the card reader on the outside of the door would only work with her master key, meaning that she would be the one having to let you in the room anytime that you entered, I told her that that was not acceptable and that I paid for a king sweet. After about 20 more minutes I was offered a king room that someone else 's credit card could not pay for, the carpet is filthy with spots and stains all over the place and I tried to reach you all to get the d difference refunded and no one from Expedia responded , thanks for your 24-hour experience. A total disappointment all the way around, I think I'll be using another service from now.
Willie
Stayed 1 night in May 2024