Dear David, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our helpful, friendly staff and comfortable suites. We look forward to welcoming you back soon! Sincerely,Hotel Management

Dear Kelly, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management

Dear Brittany, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Jana, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Considering our helpful staff, please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Michael, Thank you for choosing us and sharing your experience of your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Smoking is never allowed in the hotel premises. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Dana, Thank you for sharing your feedback regarding your recent stay at our hotel. We understand how frustrating these incidents must have been, and we sincerely apologize for not meeting your expectations and providing an excellent experience. We are dedicated to improving the overall guest experience by addressing your concerns. We aim to provide you with a better and more enjoyable stay that reflects the high standards we strive to maintain. Sincerely,Hotel Management

Dear Jack, Thank you for sharing your review. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Jimmy, We are sorry for the issues you experienced with your reservation. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please return, and we will provide you with a wonderful experience.Sincerely,Hotel Management

Dear Chris, Thank you for reviewing our hotel. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your stay with us. We understand that this may have impacted your overall experience, and we genuinely apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sincerely,Hotel Management

We apologize that we didn't meet your expectations for your stay. We hope that you will give us another opportunity to serve you in the future.

Dear Sarek, It is glad that you had a pleasant stay. Unfortunately, your room did not meet your needs during this visit because of cleanliness problems. We always welcome feedback to help make future guests stay more comfortable. Our housekeeping team is reviewing and will ensure such issues are never repeated. Thank you for choosing us; it was our pleasure hosting you. We hope to see you again soon.Sincerely, Hotel Management

Thank you for your review of our property! We are glad that we made a good impression and we hope that you will choose to stay with us again in the future.

Dear Guest, Please accept our sincere apology for your concerns with our front desk and the cleanliness issues you experienced during your visit. What you experienced is unacceptable and does not represent the standard we aim to maintain. We will address your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. In the meantime, please feel free to contact us directly if you have further queries. Thank you for sharing this review and for being our guest. We wish you all the best with your travels.Sincerely,Hotel Management

Thank you for your review of our property! We are glad that we made a good impression and we hope that you will choose to stay with us again in the future.

Thank you for your review of our property! We are glad that we made a good impression and we hope that you will choose to stay with us again in the future.

Dear Robert, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Nidia, Thank you for choosing us. We are glad that our location was perfect for your needs. However, we are sorry for the frustrations caused when not finding your reservations but happy that our team resolved this quickly. The cleanliness and condition of the room that you mentioned did not meet up to our standards. We have noted your observations and will work on improving the same. Please give us another opportunity to have you as our guest, and we are confident we can replace this experience with a much more positive memory!Sincerely,Hotel Management

Dear Shanta, Please accept our apologies for the difficulties you encountered when you were here. Our housekeeping team works hard to keep the area clean and fresh, and we regret if they missed some spots. Also, our maintenance and technical team is working on your suite's refrigerator and will fix it soon.We never promote any illegal activities in and around our hotel. Please allow us to improve this experience and regain your trust on your next visit to our hotel. Sincerely, Hotel Management

We here at the Extended Stay America Lubbock SW would like to apologize for not meeting your expectations. Please allow us another opportunity to be your "home away from home."

Dear Frank, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known. Sincerely, Hotel Management

We here at the Extended Stay America Lubbock SW would like to apologize for not meeting your expectations. Please allow us another opportunity to be your "home away from home."

Dear Joshua, Thank you for choosing our hotel and for taking the time to provide your feedback. We are committed to providing our guests with a fulfilling stay, and we want to thank you for bringing this to our attention. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

Dear Allen, Thank you for choosing our hotel and reviewing your stay. We are happy to read about the enjoyable aspects of your time with us. However, we apologize we failed to meet all your expectations. It is disappointing to read your experience was disrupted by some inconsiderate guests, and although smoking is allowed in some areas of our hotel, it should never inconvenience our non-smoking guests. Please know that when made aware of such troubles, our front desk associate will happily resolve the issue to your satisfaction. And we apologize we were not aware of your concerns. We hope you will consider revisiting us so we can deliver the flawless stay you deserve.Sincerely,Hotel Management

We apologize for the inconvenience of not having a coffee pot. We try to stay stocked up with anything our guests might need.

Thank you for your review of our property, we are glad we were able to provide you with a good stay.

Thank you for your positive review of our property, we are glad we were able to provide you a great experience.

Dear Melissa, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. Please know our front desk is staffed around the clock and is happy to assist you while you are here. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management

Dear Katelin, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Thank you for your positive review of our property. I'm glad we were able to provide you with a great stay and hope you choose us to be your "Home away from home" in the future.

Dear David, on behalf of our team, please accept our apology for not living up to your expectations during your recent visit. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will return so we can make it up to you. Sincerely,Hotel Management

Thank you for your positive review of our property! We are glad that we were able to provide you with a "home away from home" experience.

Dear Danny, thank you for choosing us. We are very sorry you didn't have a restful night's sleep. Quality and comfort are central to what we provide our guests; therefore, we regret not meeting these expectations. Your feedback is important to us and is shared with the concerned staff to make improvements. Everything we do is aimed at providing you with an excellent hotel experience. We want to regain your trust, and we hope you will give us that chance in the future.Sincerely,Hotel Management

Hello and thank you for your positive review of our property. I apologize for any miscommunication on our part when it comes to our deposit policy though. The 50 you paid was an incidental deposit for your stay, not your service animal. We do not charge for service animals. Again, thank you for your review and we hope that you will stay with us again!

Thank you for your positive review of our property. We hope that you will choose to stay with us again in the future!

Dear Danny, thank you for staying with us. We are sorry to read you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything works properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and look forward to having you back with us in the future.Sincerely,Hotel Management

Dear Guest, thank you for taking the time to share your feedback. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further.Sincerely,Hotel Management

Dear Ruben, thank you for taking the time to give us feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. In the future, it will show how proud we are to welcome our guests, and we hope to welcome you back soon too!Sincerely,Hotel Management

Peter,We apologize that your stay with us was not up to your standard. We pride ourselves in being your 'Home away from home' and we are saddened that we were not able to provide you with that experience. I will use this to train my staff and myself in order to provide the best service. I apologize again and hope you will give us another chance in the future.

Thank you for taking the time to offer your feedback on our property. I do apologize that your stay was not up to standard and hope that you will give us another opportunity to show you that this experience was the exception.

Thank you for taking time to give us feedback on your experience with us. We apologize that your stay was not up to standard and hope that you will give us another opportunity to change your mind. Thank you again for your feedback.

Dear Arnulfo, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management

Thank you for your feedback on our property. Please let me know if there is anything we can do to better your experience in the future.

Thank you for your feedback on our property. Please let me know if there is anything we can do to make your experience better in the future.

Dear John, we appreciate you for being our guest and taking the time to leave feedback. Although we are glad you enjoyed most aspects of our hotel, we are sorry to read about your experience in the room. We have discussed your review with the housekeeping team to make the necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon at Extended Stay America. Sincerely, Hotel Management