Outdoor pool, open 10:00 AM to 9:00 PM, pool umbrellas, pool loungers
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Reviews of Sanakeo Boutique & Spa

4 out of 5
Sanakeo Boutique & Spa
Phouvao Rd, Phonepheng Village, Luang Prabang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 19 out of 29 reviews" "
Rating 8 - Good. 7 out of 29 reviews" "
Rating 6 - Okay. 2 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

MATEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly staff. The room and facilitybis good. Perfect stay
Stayed 2 nights in Mar 2020
Response from Sanakeo Team on 25 Mar 2020
Hi Matee, we thank you for your review. From all at Sanakeo

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We had a lovely 2 nights here. Lovely rooms, good bed, clean. Staff were very good and accommodating. Would stay here again if we ever return.
Stayed 2 nights in Mar 2020
Response from Sanakeo Team on 10 Mar 2020
Hi David, we thank you for your review, we hope to see you again soon from all the Sanakeo Team

10/10 Excellent

Misty, Fort Worth, TX

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely lovely pool, sitting areas, and the gym area was large, not a lot of weights but plenty of cardio machines and very nice yoga room.
Stayed 5 nights in Jan 2020
Response from Sanakeo Team on 10 Feb 2020
Hi Misty, Thank you for your review, it was a pleasure having you stay with us. We look forward to seeing you again in the future, from all of us

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place - Cold pool
The categories for ratings don’t really reflect our stay. The staff was excellent! Ms. Candy at the front desk was helpful making phone calls for us. The shuttle service was also readily available. The breakfast staff was super upbeat and friendly. The breakfast choices were limited and could have been changed up a bit. WARNING - you need ear plugs. There is a neighborhood full of roosters! You will hear them as early as 4:30AM. The pool is also freezing!
Stayed 5 nights in Jan 2020
Response from Sanakeo Team on 27 Jan 2020
Dear Karin, Thank you for takingthe time to review, we are pleased you enjoyed your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay. Staff was very friendly. Language was a minor issue.
Stayed 2 nights in Jan 2020
Response from Sanakeo Team on 25 Jan 2020
Thank you for your feedback

10/10 Excellent

Wes, Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well simply the best hotel we have stayed in so far in all of Asia no more to say
Stayed 3 nights in Jan 2020
Response from Sanakeo Team on 17 Jan 2020
Hi Wes, so happy that you say the best hotel so far in Asia, the staff do a fantastic job. Hope the rest of your stay in Asia is as good, from all the Sanakeo Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roosters!
There are roosters next door that crow ~18 hours throughout the day and night. Try to get a room as far away from them as you can unless you like waking up at 4:00AM. Other than that, the people are very nice and over-all, it was a pretty good stay.
Stayed 5 nights in Dec 2019
Response from Sanakeo Team on 30 Dec 2019
Thank you for your review we appreciate your feedback, The roosters are the neighbours we have spoken to them about it. Please visit again, Happy New Year from the Sanakeo Team

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful experience
It was a excellent stay , specifically because of the staff. All of the staff from the desk people to the cleaning staff were all wonderful and helpful. I will stay there again and i would definitely recommend all other travelers from solo travelers to families etc.
Stayed 2 nights in Sep 2019
Response from Sanakeo Team on 1 Oct 2019
Thank you for your very kind review, it was a pleasure having you stay with us, we look forward to the next time. Regards Sanakeo Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Rodolphe Godey on 2 Apr 2019
Dear Guests, We are glad that you enjoyed your stay at Sanakeo Boutique and thanks for your nice score. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff with good facilities. About 20 mins bike ride to downtown (bike is free for hotel guests)! Breakfast food is nice! Highly recommended.
Stayed 2 nights in May 2018
Response from Paul on 17 May 2018
Sabaidee, thank you for your review. I hope that we helped to make your stay in Luang Prabang a pleasant experience Paul GM

6/10 Okay

Sovannary, US

Liked: Cleanliness, property conditions & facilities, room comfort
I checked in last week for 3 nights stay. The room was clean and comfortable. The location of the hotel is about 15 to 20 minutes walking distance to town. Some of the hotel staff were friendly and helpful. However, I personally encountered a few issues. I emailed the hotel 4 days before my arrival asking the hotel to arrange an airport pick up. The hotel confirmed the transfer. When I arrived at the airport, no one was there. I waited a few minutes and then called the hotel. One of the receptionists picked up the phone and said the hotel did send someone. I told him no one was here (I was the last passenger at the airport) eventually he said he will arrange another pick up for me. I finally got picked up almost 20 minutes after I made that call. When I arrived at the hotel, not a single apology from the receptionist. The check-in was normal and didn’t take long but the receptionist clearly didn’t show any sign of the great Laos’s hospitality. My second irritation was they charged me a different price that was given to me relating to the above airport transfer. When it was time for me to check out, I saw the transfer cost and showed the receptionist (a different one from the night I checked-in) the email from the hotel about how much it will charge me for airport transfer. At this point, I didn’t argue and just gave them the money and left. I was irritated not because of the money (it was small amount). But it was the principle. And maybe more training to the staff.
Stayed 3 nights in Apr 2018
Response from Paul on 17 May 2018
Sabaidee Sovannary Thank you for your review. I apologise for any break down in communication regarding your airport pick-up and subsequent billing. Paul GM

10/10 Excellent

J, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
24 hrs in Luang Prabang
My partner and I only had time for one night in Luang Prabang but we wished we could have stayed longer. The hotel was 15 mins from the airport and the hotel arranged transport for 50,000 kip. We arrived on the early flight from Vientaine and left our bags with the concierge who also arranged a minivan for us to go to the Pak Ou caves and Kuang Si waterfalls whilst we checked in. In the evening we got a 5 min tuktuk ride to a fantastic little restaurant called “Secret Pizza”. The room was spacious, modern and clean with a balcony overlooking the pool. The breakfast was included and had a beautiful collection of western and local food. We’d like to say a special thank you to the staff who clearly worked hard to make our stay very enjoyable.
Stayed 1 night in Mar 2018
Response from Paul on 4 Apr 2018
Sabaidee J, thank you for your very nice review. It's always pleasing to hear that our staff have helped to make our guests Luang Prabang experience a pleasant time.They try their hardest, and their natural Lao charm shines through. Safe travels and good luck Paul GM

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
A bit far from town
The hotel is a bit far from town center, less than a mile and walkable, but we moved to a hotel closer after a couple nights. Nice room but few tables, chairs, or reading lamps. Nice pool area.
Stayed 2 nights in Jan 2018
Response from Paul on 17 Feb 2018
Sabaidee Thomas, thank you for your review and for staying with us. I hope that you took advantage of the free bicycles or free town shuttle that we provide to go into town. Paul GM

10/10 Excellent

Devina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel!
This is a lovely hotel, everything is clean and well organised. The breakfast buffet is varied and mixes traditional Lao food with western style breakfasts. Paul the hotel manager is a lovely guy and goes out of his way to help to make your stay enjoyable. Excellent mojitos at the poolside bar!
Stayed 3 nights in Dec 2017
Response from Paul on 17 Feb 2018
Sabaidee Devina, thank you for your lovely review of our hotel. We are very happy with the progress that we are making to give our wonderful guests the best possible experience in beautiful Luang Prabang Glad you enjoyed the House Mojitos Paul GM

10/10 Excellent

gerard m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stay to go back to, FAST!
Absolutely a great hotel to be at. Great staff from start to finish, at pick up and everyday of our stay for us a lovely breakfast included in our room rate. Superb conditions and large room
Stayed 4 nights in Dec 2017
Response from Paul on 17 Feb 2018
Thank you for your very kind words and review. We are very happy that we helped to make your stay in beautiful Luang Prabang a pleasant experience. Paul GM

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel. Bit chaotic re. service
Stayed 5 nights in Dec 2017
Response from Paul on 17 Feb 2018
Thanks for your review. Our staff are working hard to improve their performance Paul GM

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish boutique hotel with super helpful staff
Wonderful city - so much to do but also really laid back
Sabaidee Jenni, thank you for your review. We are pleased that we helped you enjoy Luang Prabang

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel in gorgeous Luang Prabang
15 minute walk into beautiful Luang Prabang through interesting local area. A fantastic city
Response from General Manager on 14 Mar 2017
Sabaidee Jenni. Thankyou for your review. We are so pleased that you enjoyed your visit to beautiful Luang Prabang

6/10 Okay

Kevin, Michigan

Liked: Cleanliness, room comfort
Disliked: Staff & service
A hotel with a lot of potential but poorly managed
This is a very nice hotel with a good pool (but very cold) and very nice rooms. My issue with this hotel is the management. They hotel is poorly managed and it shows with the staff. The people at the front desk are not very helpful and the people that mangae the day breakfast with very rude. When you went to breakfest and it doesn't matter if you went when breakfast just opened or later in the service, there was never enough food putout for the customers to eat and you had to ask the staff for food. A good example would be bread. You could see the loaf of bread sitting behind the tables but until you asked for it the staff would not put it out and when you asked they would make you feel very guilty about it.
Response from Paul on 13 Mar 2017
Sabaidee Kevin Thankyou for your review. I am the new General Manager at Sanakeo Boutique. I'm very sorry that you didn't have such a great experience here. Following your review we are adjusting all the issues that you have brought to our attention

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
No wifi or tv in room. Wifi worked in lounge. Looked at 2 rooms: nonfunctioning tv in one; none in the other. For an expensive hotel this was disappointing. But on the other hand who goes here for tv or internet. Otherwise it was fine. Staff was friendly and helpful.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Sanakeo Team on 23 Jan 2020
Thank you fcor your point score, would appreciate some feedback during your stay

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Schönes Hotel mit schönen Zimmern mit toller Aussicht. Das Frühstück ist ein Traum, das Beste was wir in Asien hatten. Der Service ist leider noch ausbaufähig.
Stayed 4 nights in Apr 2019
Response from Rodolphe Godey on 29 Apr 2019
Dear Jessica, Thanks to take the time to review you stay at Sanakeo Boutique. We are glad that you enjoyed your time with us and especially the rooms and the breakfast. We are also sorry that the service didn't meet your expectations and we'll work on it. We wish you a nice trip! Best regards Rodolphe Godey Manager

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Rodolphe Godey on 16 Apr 2019
Dear Susanna, Thanks for this great score. We are glad that you've appreciated your stay at our hotel. Happy Lao New Year! Warmest Reagrds Rodolphe Godey

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
マネージャーがしっかりと接客対応してくれて安心して滞在することができました。ホテルは広々として、設備も充実しており、ゆったりと過ごすのにとても快適なホテルでした。
Stayed 3 nights in Dec 2018
Response from Rodolphe Godey on 8 Jan 2019
Dear Guests, Thanks for your review. We are really glad that you appreciated your stay at Sanakeo Boutique. As you mention, we do our best to be closed to our guests and try to fistful their requests but as you mention especially in Laos we need to be patient and you were! We hope to welcome you next time you will come back in Luang Prabang. With our warmest regards Rodolphe Godey for Sanakeo Team

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très satisfaisant malheureusement la rue est en (gros) )travaux avec accès plus compliqué pour les véhicules... Cependant les chambres sont au calme et le personnel est aux petits soins pour satisfaire les clients. Le restaurant pourrait améliorer son menu qui n’incite pas à le fréquenter régulièrement : peu de choix et qualité très moyenne. Ces réserves mises à part l’hôtel est très agréable...
Stayed 7 nights in Feb 2018
Response from Paul on 6 May 2018
Sabaidee Patricia, Merci pour votre avis. Heureusement, les travaux routiers ont été achevés et le sentier est construit très rapidement. Je suis désolé que vous n'étiez pas satisfait de la sélection d'aliments disponibles. Nous préparons maintenant des promotions alimentaires hebdomadaires qui ajouteront à la variété Paul GM

10/10 Excellent

Manfred, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed hotel
Prettig en rustig hotel op enige afstand van het oude centrum, maar te lopen, met fiets of tuktuk. Prima ontbijt en uitstekende WiFi. Vriendelijk personeel en toegankelijke manager. Heerlijk zwembad en aangename kamers met balkon.
Stayed 5 nights in Jan 2018
Response from Paul on 19 Feb 2018
Sabaidee Manfred Bedankt voor je goede beoordeling. We zijn erg blij om te horen dat we hebben geholpen om van uw verblijf in het magische Luang Prabang een leuke ervaring te maken. Paul GM

10/10 Excellent

Aline e Louise, Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent!
Sanakeo hotel was one of the bests experiences I could have. The hotel is brand new, rooms are beautiful and comfortable, staff is very kind and smiles all the time, trying to do their best all the time. The breakfast is great, pool and sauna either. Paul, general manager, gave us the best tips and made every thing - and I really mean it - to make our stay in Luang Prabang fantastic! I'm pretty sure he achieved his goal! Almost forgot to mention: hotel offers bikes, the most pleasent way to go around Luang Prabang! Thanks, Sanakeo hotel, for lovely time we spend there.
Sabaidee Aline & Louise Thank you so much for your review. We are so happy that we helped to make your stay in beautiful Luang Prabang such a pleasant experience. T

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de classe mais abordable, prix justifié
Hotel de classe avec salle de fitness (avec du materiel neuf) et une belle piscine Petit déjeuner en buffet copieux
Response from General Manager on 13 Mar 2017
Sabaidee Guy Merci pour votre avis. J'espère que vous avez apprécié votre séjour dans notre hôtel