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Reviews of 3 Nagas Luang Prabang MGallery by Sofitel

3.5 out of 5
3 Nagas Luang Prabang MGallery by Sofitel
Ban Vatnong, Sakkaline Road, Luang Prabang

Reviews

9.4

Exceptional

Rating 10 - Excellent. 67 out of 95 reviews" "
Rating 8 - Good. 23 out of 95 reviews" "
Rating 6 - Okay. 5 out of 95 reviews" "
Rating 4 - Poor. 0 out of 95 reviews" "
Rating 2 - Terrible. 0 out of 95 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Bryan, Kamuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 Nagas is perfectly located in a part of Luang Prabang that is very convenient to restaurants. The incredible staff makes every morning’s breakfast a refreshing embrace of the new day.
Stayed 6 nights in Feb 2024
Response from Vard on 25 Apr 2024
Dear Bryan,Bonjour Sabaidee,We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,3 Nagas hotel team

10/10 Excellent

Manu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly and helpful staff; wonderful location to walk to all the major sights, shopping and restaurants/bars. Wonderful.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ricardo estanislao

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, great location and the staff was excelent !!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed at 3 Nagas for 2 nights during our trip to Luang Prabang. We could not have made a better choice. The hotel, its location and its staff are excellent. It is a beautiful historic property located in the best area of Sisavangvong Street. It is just one block away from several “wats” (Buddhist temples) and the monks will pass right by in the morning. The famous night and day markets are also just a few blocks down the street. The property itself is gorgeous and the rooms are beautiful. The food is on the expensive side for Laos, but it is very good. One can choose from more Western or Laotian options. Most amazing is the staff. Everybody will go out of their way to make this the most pleasant experience. Neuy, Te and Ning have were always there to make sure everything was ok. We would definitely stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff!!!
The most amazing and attentive staff. Location was perfect. Can’t wait to visit again.
Stayed 3 nights in Aug 2023

10/10 Excellent

Apirak

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location. Excellent services.
Stayed 2 nights in Nov 2022
Response from Pookie Phueakma on 16 Mar 2023
Thank you for your feedback and we looking forward to welcome you back again soonBest Regard3Nagas Team

10/10 Excellent

david alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was thoughtful, attentive and caring, and my room incredibly comfortable with finest amenities
Stayed 3 nights in May 2022
Response from 3Nagas Team on 8 Nov 2022
Dear David Alan, We very much appreciate your comments regarding your stay at the 3Nagas Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NagasTeam

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When we first arrived we were assigned a room on the ground floor (the hotel is split across 2 buildings & we were not housed in the one in all the pictures but across the road) the room layout was strange & felt stuffy - accessed through the gift shop & although it had a terrace/patio it was only split from the restaurant by a thin screen so felt like we were in the restaurant). On check-in the host told us that if it was noisy she implied that we could move to the sister hotel (Sofitel about 1.5km away) if we weren’t happy. The next day we asked to move rooms & did so once other guests had vacated. Our room was now upstairs which felt better but still had small issues. The buildings are old, mainly constructed with wood & protected from permanent modifications which we understand but some features seemed impractical & in general we didn’t feel very comfortable. difficult thing to articulate as it was more an amalgamation of factors. Staff appeared to be polite/aimed to please but at the same time were inconsistent-didn’t greet us when we returned fdespite walking straight past them & they’re not given training for if someone strays from the expected answers. We spent quite a lot of money to stay at this hotel compared to other places in the area plus booked tours & felt that we expected more from our stay. Would not return or recommend.
Stayed 3 nights in Feb 2020
Response from 3Nagas Team on 8 Nov 2022
We very much appreciate your comments regarding your stay at the 3Nagas Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3Nagas Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful property. Very unique. We will stay here again.
Stayed 2 nights in Feb 2020
Response from 3Nagas Team on 8 Nov 2022
We very much appreciate your comments regarding your stay at the 3Nagas Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3Nagas Team

10/10 Excellent

sodsai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from 3Nagas Team on 8 Nov 2022
We very much appreciate your comments regarding your stay at the 3Nagas Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3Nagas Team

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location! But...
I would still stay here again, but there are some things I would have liked to have known first to manage my expectations. The location is AMAZING - can't be beat. You are on the main street in Luang Prabang and can truly walk to everything in town (night market, best restaurants, sights, etc.). The monks walk directly past the hotel every morning for their food offerings. The hotel itself is a small hotel, a historic property, and is comprised of two buildings across the street from each other. Rooms are on both sides. As a historic property, the rooms are all different, a little dark, and a little noisy. All of these were acceptable to me based on the fact that it is an old converted historic building and that was a reason for choosing it to begin with. The biggest problem for us, though, was the bathroom. The water temperature shifts from really hot to cool and back, making showering tricky. It seems like as a signature property of Sofitel's boutique MGallery line, this shouldn't happen. The hotel offers bikes (which are fun to use) and you have access to the Sofitel property spa and pool (which we did not use). We loved being in the center of everything, and the service was fantastic - easy and user friendly. We also enjoyed the breakfast in the lounge which opens right on to the street to watch the world go by. If I were to visit Luang Prabang again, I would still choose to stay here, but I would specifically ask for a room on an upper floor.
Stayed 4 nights in Jan 2020
Response from 3Nagas Team on 8 Nov 2022
We very much appreciate your comments regarding your stay at the 3Nagas Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3Nagas Team

10/10 Excellent

AAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in the historic part of town, near to the Main Street / riverside restaurants and art/craft shopping. We loved the location and also the serenity of the area. 3 Nagas staff were also very friendly and helpful. We had used the gym & spa facilities if the sister hotel (Sofitel), and that made the facilities at 3 Nagas complete with all the conveniences in the historic town. If I returned to Luang Prabang for another visit, I would definitely stay at 3 Nagas.
Stayed 4 nights in Jan 2020
Response from 3Nagas Team on 8 Nov 2022
We very much appreciate your comments regarding your stay at the 3Nagas Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3Nagas Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from 3Nagas Team on 8 Nov 2022
We very much appreciate your comments regarding your stay at the 3Nagas Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3Nagas Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. The room was clean. The floor was squeaky. The street noise was noticeable.
Stayed 3 nights in Dec 2019
Response from 3Nagas Team on 8 Nov 2022
We very much appreciate your comments regarding your stay at the 3Nagas Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3Nagas Team

10/10 Excellent

tara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice staffs and also best location to stay for relaxing
Stayed 2 nights in Dec 2019
Response from 3Nagas Team on 8 Nov 2022
We very much appreciate your comments regarding your stay at the 3Nagas Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3Nagas Team

10/10 Excellent

Abbe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing visit to Luang Prabang
Staff was incredibly helpful. Room was cleaned every time I left. Welcome ice cream and drink on arrival and cookies on departure. Great location. Easy to walk to all sights in Luang Prabang. Enjoyed use of pool at sister hotel.
Stayed 3 nights in Oct 2019
Response from 3Nagas Team on 8 Nov 2022
We very much appreciate your comments regarding your stay at the 3Nagas Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3Nagas Team

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Unpleasant stay
I spent a night at this hotel which I have ask to change the room since the first is quite noisy from the guest above me. The foot step is quite loud. So they did change us the room, but in the morning there is a maintenance next to our room which wake us up since 8 am we manage to sleep but could not. The hammer sound and drill was very annoyed also the chit chat shouting sound of the workers, I did tell the staff at the hotel to warn them but noting happen. I am very unpleased about this we are here for relax and vacation but this is we get.
Stayed 1 night in Sep 2019
Response from 3Nagas Team on 8 Nov 2022
We very much appreciate your comments regarding your stay at the 3Nagas Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3Nagas Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the room and the staffs there. They're so nice and kind.
Stayed 3 nights in Sep 2019
Response from 3Nagas Team on 8 Nov 2022
We very much appreciate your comments regarding your stay at the 3Nagas Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3Nagas Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from MY on 7 Sept 2019
Thank you for your rating

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel good location and very friendly staff
Stayed 3 nights in Aug 2019
Response from MY on 7 Sept 2019
Thank you for your rating

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with impeccable service
Extraordinary service from the staff, who spoke great English. Fascinating architectural details in the old building. They turn on the AC before you arrive, a nice touch in the Summer heat.
Stayed 2 nights in Jun 2019
Response from Mooyen on 27 Jul 2019
Thank you for your lovely review.

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Mooyen on 27 Jul 2019
Thank you for the review.

8/10 Good

Crispian

Travelled with group
Liked: Cleanliness, staff & service
I like the location, but the room - shower faucet is spoiled.
Stayed 3 nights in Mar 2019
Response from MY on 16 Apr 2019
Dear Crispian, Thank you of taking time reviewing us. Well noted on the shower faucet, we will replace them as soon as possible. Best.

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from MY on 16 Apr 2019
Thank you for your kind review and we hope to be able to welcome you back again soon.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World Class service!
Overall amazing. Was upgraded to a deluxe room. Rom decor was great - sustainable, use a lot of local crafts. Location is super great... easy walk to night market, Mekong River, temples and most attractions. All the people in the hotel were very service oriented and made my stay very welcomed and nice. All Went the extra mile to make my stay comfortabke and well fed. I would stay in the hotel again.
Stayed 4 nights in Feb 2019
Response from MY on 16 Apr 2019
Dear Mr. Lee, Thank you for taking time reviewing us and we are delighted to hear that you enjoyed your experience staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from MY on 16 Apr 2019
Dear Orbitz, Thank you for taking time reviewing us. We are pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely position in the heart of the cultural heritage. Charming and memorable.
Stayed 6 nights in Jan 2019
Response from 3Nagas Team on 8 Nov 2022
We very much appreciate your comments regarding your stay at the 3Nagas Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3Nagas Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Mooyen on 31 Jan 2019
Thank you for taking time reviewing us. We are delighted that you enjoyed your recent stay with us. Best, MY

10/10 Excellent

Jida, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Worth money. I like interior design. Bed is super comfy and staff were very nice and helpful.
Stayed 1 night in Oct 2018
Response from 3Nagas Team on 8 Nov 2022
We very much appreciate your comments regarding your stay at the 3Nagas Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3Nagas Team

8/10 Good

Tammy, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is nice & very friendly Good location because in Downtown
Stayed 2 nights in Oct 2018
Response from 3Nagas Team on 8 Nov 2022
We very much appreciate your comments regarding your stay at the 3Nagas Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3Nagas Team

10/10 Excellent

OnnichaT, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was classic and old school yet comfortable and warm made me feel like home. The location is very convenient to walk around. It’s right on the main road but once you in the hotel you can’t really hear anything from the street. If I were coming back I would stay at this hotel again. The staff are super nice and be able to recognize all the guests. But one downside before we left. We went over to the Sofitel to use the swimming pool we experienced an unusual rudeness. These people are the hotel manager’s guest. They are at their 20’s. My family were using the pool and my mom was sitting on a pool bench/bed under the canopy and we have our clothes and towels on the bed. So this group was taking a photo with so many post which was loud to disturb all the guests by the pool how do I know? Because everyone we’re looking at them. But that isn’t enough. Two of the photographers tried to find a great spot to take a picture of their friend so they came over to the area that we were sitting and has the audacity to sit on our bed/bench right next to my mom and on ours towels. My mother was giving them a look but that wouldn’t do anything to these clueless. If they were asking I wouldn’t say anything but they didn’t even bother to ask or even look. I mean yeah I got it you are the hotel manager’s guest but that kind of behavior was such a uneducated. Anyway this issue isn’t the issue you would meet every time we just got a bad luck. The overall hotel and staff were excellent.
Stayed 2 nights in Jul 2018
Response from Noy Assistant House Manager 3 Nagas MGallery by So on 5 Aug 2018
Dear Mrs. OnnichaT, We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. We were very happy to have you with us at 3 Nagas, and welcome you in our Lao family. Our first mission is to make you feel at home by providing a personalize and cousu-main service every day. Our hotels' buildings are part of the Luang Prabang heritage protected by the Unesco. We really want to keep this unique Lao traditional atmosphere that make all the charm of our hotel, and we are delighted to read that you enjoyed staying here! We hope you will accept our apologizes for the unfortunate events which happened during your time Sofitel. We will share your experience with the team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Kosit, Denver, CO

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Caring and Attentive Service
Staff were very caring and attentive. Convenient location. On-site restaurant and bar.
Stayed 3 nights in Apr 2018
Response from 3Nagas Team on 8 Nov 2022
We very much appreciate your comments regarding your stay at the 3Nagas Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3Nagas Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent location in the center of activity. Interesting old building and rather over worked staff. Lack of a convenient swimming pool is a drawback.
Stayed 1 night in Jan 2018
Response from Audrey - House Manager on 19 Jan 2018
Dear writer, thank you very much for your comment. We do have a great hotel location however it does not allow to have a pool as we are protected by UNESCO nevertheless as 3Nagas guests you are always welcome to use Sofitel's pool. I hope we will welcome you soon again. Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
You can't beat the location. The building is an historical landmark right in the center of the old part of town. Staff is fantastic--super attentive.
Stayed 2 nights in Dec 2017
Response from 3Nagas Team on 8 Nov 2022
เราขอขอบคณสำหรบความคดเหนของคณเกยวกบการเขาพกท 3Nagas Luang Prabang เปนความยนดเสมอทไดรบการตอบรบเชงบวก ฉนจะแบงปนความคดเหนของคณกบทมของเรา ฉนมนใจวาขอเสนอแนะนจะเปนกำลงใจใหกบพนกงานทกคนของเราในขณะทเราพยายามปรบปรงคณภาพการบรการของเราอยางตอเนอง ขอขอบคณอกครงสำหรบการแบงปนประสบการณของคณ และเราหวงวาการมาเยอนครงตอไปของคณจะนาพงพอใจเหมอนครงกอน ขอแสดงความนบถอ 3Nagas Team

10/10 Excellent

H M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful spot in the heart of Luang Prabang
Five stars for location, staff quality and friendliness, and overall because the price we paid for our room at 3 Nagas represented very good value for the standard of the hotel. On the negative side I found the bed much too soft, I hate having to stand in a slippery bath to take a shower, and the finishes were rather shabby in places (recognizing that upkeep is tough in an old converted property like this. The staff were wonderful throughout, however. Helpful, willing, flexible, and very pleasant indeed. The breakfast was excellent, and we dined once in the restaurant which has a very high standard of food at a fair price. I would be happy to stay here again on another trip to this delightful city
Stayed 3 nights in Jul 2017
Response from 3Nagas Team on 8 Nov 2022
เราขอขอบคณสำหรบความคดเหนของคณเกยวกบการเขาพกท 3Nagas Luang Prabang เปนความยนดเสมอทไดรบการตอบรบเชงบวก ฉนจะแบงปนความคดเหนของคณกบทมของเรา ฉนมนใจวาขอเสนอแนะนจะเปนกำลงใจใหกบพนกงานทกคนของเราในขณะทเราพยายามปรบปรงคณภาพการบรการของเราอยางตอเนอง ขอขอบคณอกครงสำหรบการแบงปนประสบการณของคณ และเราหวงวาการมาเยอนครงตอไปของคณจะนาพงพอใจเหมอนครงกอน ขอแสดงความนบถอ 3Nagas Team

10/10 Excellent

Maureen, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel with excellent staff
Staying at 3 Nagas Hotel was the highlight of our family vacation in Luang Prabang. The hotel is situated on the Main Street leading to the night market, many restaurants. Alms offering can be participated in the morning right outside of the hotel. The Mekong River is right behind the hotel with a nice walkable and bikabke street along the river (many restaurants as well). The most important thing about this hotel is the hotel staff. They are friendly and very helpful. My daughter had a biking incident that required medical attention. Not knowing the language would have made it extremely difficult for us to seek help. Audrey, the hotel manager took us on a tuk tuk and found us a hospital. She stayed with us and translated for us throughout the hospital visit. She was caring and extremely professional. This is one hotel that will make a good reason for me to return to Luang Prabang in the future.
Stayed 3 nights in Jul 2017

10/10 Excellent

Patira, Bangkok Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel
I stayed at 3 Nagas Hotel once before about 10 years ago. Now the service and friendliness of the staff are now 10 times better than before. One friend fell extremely ill and the hotel staff rushed to the rescue, sending us at the hospital and providing all the comfort and help we needed. I will never forget their kindness and will definitely return.
Response from 3 Nagas Luang Prabang MGallery by Sofitel on 12 Jun 2017
Dear Patira Le, Thank you very much for having taken the time to stay with us. 3 Nagas Team would like to thank you for your great review about your stay in our hotel. We are really glad you enjoyed every moment of your stay in Luang Prabang. We really appreciate your hotel description and thank you again for having stayed with us. We hope we will have the opportunity to welcome and serve you again. We wish you a pleasant day. Best regards, Alexandre and the Team

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Pablo and the Team on 12 Jun 2017
Dear Gary, Thank you very much having taken the time to share your experience. Best regards, Alexandre and the team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luang Prabang...charming
The hotel is centrally located in this lovely village. The staff could not have been friendlier, more accommodating or more helpful. The food was good. Traveling with 2 small children can be challenging but the staff did not blink at requests and needs.
Response from 3Nagas on 19 Dec 2016
Bonjour, Sabaidee, 3 Nagas Team would like to thank you for your nice review about your stay at 3 Nagas Hotel. We are really glad you enjoyed your stay with us. We look forward to welcome you again soon. Best regards, Kao, Aurelien and 3 Nagas Team

10/10 Excellent

harold, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel, 3 -120 yr colonial mansions Excell
Enjoyed this central location to tour historic Luang Prabang. Arranged tour guide and tours professionally. Thank you
Response from 3nagas on 5 Dec 2016
Dear Harold, We very much appreciate your comments regarding your stay at the MGallery by Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kao, Aurelien and Team

10/10 Excellent

nicky, Bangkok , Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got an upgrade from hotel.
I got an upgrade from the hotel staff from this hotel to better hotel in luang prabang. As now i booked at 3nagas and 1week before i go to luand prabang. They upgrade me to Sofitel luang prabang. And 3days before i go. They relocated again as the first night im staying in victoria xienthong hotel (4.5*) hotel and this is the hotel which located in the heart of luang prabang city and the second night i moved to Sofitrl hotel (5*) the best hotel in luang prabang. Im very appreciate with it and enjoy the wonderful trip in laos.
Response from 3nagas on 5 Dec 2016
Bonjour, Sabaidee Nicky, We very much appreciate your comments regarding your stay at the MGallery by Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kao, Aurelien and Team

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel with traditional charm
Hotel is a fantastic location right in the middle of town with all the best restaurants within 5 mins walk. Also great for the early morning Arms giving right outside the hotel. The problem with such a great location is that it was pretty noisy at night time. Hotel restaurant served great Laos food but was a little expensive for Luang Prabang.
Response from General Manager on 28 Nov 2016
Dear , We very much appreciate your comments regarding your stay at the MGallery by Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kao, Aurelien and Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from General Manager on 11 Oct 2016
Dear Guest, Thank you very much for choosing our hotel during your recent visit in Luang Prabang. Have a nice day. Kao, Aurelien and 3 Nagas Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 9 Oct 2016
Dear Guest, Thank you very much for choosing our 3 Nagas hotel for your recent stay in Luang. We hope we will have the chance to welcome you soon. Have a nice day. Kao, Aurelien and 3 Nagas Team

10/10 Excellent

roni, thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and friendly hotel.
the hotel is about 10 minutes walk from the museum and night market. staff very good and helpfull. every evening before we came back to the rom they go in and leave some treat on the table and operate the aircon.
Response from 3 Nagas on 9 Oct 2016
Dear roni, Thank you very much for your nice review about 3 Nagas hotel, we are really happy you enjoyed your stay with us. Have a wonderful day. Kao, Aurelien and 3 Nagas Teeam

8/10 Good

JMD, BKK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with our stay
Great hospitality from the heart. Historical building well maintained and convenient location. But the vintage car is no longer in use as advertised, somewhat dissapointing
Response from 3 Nagas on 15 Aug 2016
Dear JMD, Thank you very much for your review about our hotel, we are really about about our vintage car who doesn't work for the moment. We hope to welcome you again soon. Have a nice day. Kao, Aurelien and 3 Nagas Team

8/10 Good

lianee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Nagas Hotel-a people orientated hotel
nicely renovated old mansion with lots of atmosphere especially if you get a room facing the garden. Our check-in host Aurelian was very efficient and friendly and went out of his way to make our stay comfortable. he even ran to the nearby bank to break our USD100 bill into smaller denominations to enable us to pay for a boat trip.
Response from General Manager on 3 Aug 2016
Dear Lianee, 3 Nagas Team would like to thank your for your nice review about our hotel. Lianne I would like to thank you in person for your nice words about me, it was a pleasure to welcome you and your group. I really hope I will have the chance to welcome you again. I wish a nice day, please let me know if one day you come back, I will arrange a special program for you to show the richness of Luang Prabang. Best regards, Kao, Aurelien and 3 Nagas Team

10/10 Excellent

Nova, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended boutique hotel
Great boutique hotel in the heart of the town.
Response from 3Nagas Team on 8 Nov 2022
Thank you very much for having taken the time to stay with us. 3 Nagas Team would like to thank you for your great review about your stay in our hotel. We are really glad you enjoyed every moment of your stay in Luang Prabang. We really appreciate your hotel description and thank you again for having stayed with us. We hope we will have the opportunity to welcome and serve you again. We wish you a pleasant day. Best regards, 3Nagas Team

10/10 Excellent

ofer, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Hotel
Very nice boutique hotel in historical building. Not so many rooms and the room we got was charming. Very good service and very good location
Response from 3Nagas Team on 8 Nov 2022
Thank you very much for having taken the time to stay with us. 3 Nagas Team would like to thank you for your great review about your stay in our hotel. We are really glad you enjoyed every moment of your stay in Luang Prabang. We really appreciate your hotel description and thank you again for having stayed with us. We hope we will have the opportunity to welcome and serve you again. We wish you a pleasant day. Best regards, 3Nagas Team

10/10 Excellent

Sofia, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Capturing the spirit of Luang Prabang
This is a truly extraordinary property and is one of the most memorable hotels I have ever stayed at. Located in the heart of the historic town on a quaint street this hotel consists of three separate buildings. The part of the hotel that we stayed at was located across the street from the main reception. In the past this building used to be an ice-cream parlor and supplied the desert to the Royal Palace. If you enjoy staying at historic hotels – you will love this property. Slightly slanted dark wooden floors, beams running across the high ceilings, original wooden shutters and the bed with columns and the sheers re-create colonial mansion atmosphere. Staying in this particular hotel truly added to The bedding was very comfortable. Some of the minor disadvantages of the room was an inconvenient bathtub – shower and the fact that the room was somewhat noisy in the mornings on the main street side. Breakfast was absolutely delicious – featuring a nice fusion of Southeast Asian and French fare accompanied by delicious croissants. We enjoyed both the conge and the omelets Outstanding service, very helpful and genuine staff. We were greeted with cocktails, all our requests were immediately fulfilled, the staff continuously verified whether we needed anything. I would love to go back and spend more time at this hotel in Luang Prabang.
Response from Pablo and the Team on 5 Jul 2016
Dear Sofia, We very much appreciate your comments regarding your stay at the MGallery by Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kao, Aurelien Team