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"The sad: Heavy homeless community, I didn't want them to be woken but they are sleeping all around the outside of the hotel. The annoying: Parking is an additional $55 for cars and $65 for oversized vehicles and not included in your room cost. $200 hold on your card to check in. The pool is not open until May. The busker's music will flood through your room even on the 11th floor but they did shut it down at 10pm on Easter Sunday, but could present a challenge if you have small children or elderly. The amenities they have below the hotel: Chick fila closed on weekends, Starbucks is closed on Sunday. French frys from room service the grease tastes old. The really good: Fanstastic comfy beds, lots of different pillows so you can find the perfect fluff. Cotton robe and cotton sheets (not microfiber) Loved the tub depth in the deluxe room. It's very clean and the staff was very nice. "

"Airport shuttle easy to book and driver excellent and helpful as were front desk personnel "

"Upon entering the hotel, it was nice. It looked clean. The staff was nice upon check-in. It was a quick check-in process upon entering my room. It seemed fine. It was an adjoined room which I didn't like, but it seemed OK maybe about two or three hours after getting comfortable. I see a mouse went across the floor. I immediately packed my things and called the front desk. I was then given another room, which was fine. It was clean. You know the issue is people leave their food, trash and things outside in the hall for pick up all night long from the time I checked in until checkout time the same food and trash was out in the hallway, of course rodents."

"It was very busy and very expensive "

"Nice location and easy access to uptown Charlotte. The ONLY issue we had was the late night drag racing that could be heard very loud and clear. We wondered why there were ear plugs in the room but that night we found out. Again nice clean room and amenities but be prepared for the nascar drag racing noise!!"

"Everything was amazing. Had a wonderful stay."

"The room was just OK nothing spectacular. The hotel staff was friendly. The hotel bar has the best pizza highly recommended if you’re staying there."

"Great Location Great Staff"

"This hotel is looking a little worn and is in need of an update. Staff was very friendly and the room was clean."