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Reviews of Tru by Hilton Louisville East

2.5 out of 5
Tru by Hilton Louisville East
11505 Bluegrass Parkway, Louisville, KY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 261 out of 373 reviews" "
Rating 8 - Good. 75 out of 373 reviews" "
Rating 6 - Okay. 21 out of 373 reviews" "
Rating 4 - Poor. 7 out of 373 reviews" "
Rating 2 - Terrible. 9 out of 373 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a weekend! Convenient location, nice breakfast options, very clean, friendly staff. Would stay again. Thank you.
Stayed 2 nights in May 2024

6/10 Okay

Karl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was close to dining options, however I could tell my room wasn’t cleaned and the maid didn’t switch out all of the towels or linen from a previous guest.
Stayed 2 nights in May 2024

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean and very friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quietest place I’ve ever stayed! Slept well!
Stayed 3 nights in Mar 2024

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were awesome. Just wish the beds were a bit softer. Other than that… fantastic!!
Stayed 1 night in Mar 2024

10/10 Excellent

Dagmawi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Adrian

Stayed 1 night in Mar 2024

10/10 Excellent

Jamal

Stayed 1 night in Nov 2023

10/10 Excellent

Diane

Stayed 1 night in Mar 2024

8/10 Good

zsolt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel
Very clean hotel! Love the unlimited coffee in lobby. My room beside elevators was somewhat noisy and getting on internet was tricky (still not sure if this was included in the booked rate or not?). I guess it if only free if you sign up for Hilton membership.
Stayed 2 nights in Feb 2024

10/10 Excellent

Karthik Reddy, Round Rock

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with lots of updated features! Easy check in, room was clean and updated. Love the wide range of channels on the tv along with Netflix!
Stayed 1 night in Jan 2024

10/10 Excellent

Montoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kapila

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and Quiet place

10/10 Excellent

Kevin

Stayed 3 nights in Dec 2023

2/10 Terrible

Abdolrahim

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible stay in room 109 ( beside mechanical roo
They gave us a room beside the mechanical room (109) that was very noisy and we felt a lot of vibration in our room when we wanted to sleep and we had a very bad night after a long drive. Morning when I told that to reception, she didn’t want to even apologize or say sorry she was very rude and that didn’t know anything about customer service. We got a hold of manager and she apologized for our inconvenience.
Stayed 1 night in Nov 2023

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful modern hotel with lots of smart designs for travellers. Friendly and helpful staff. Close to many places in Louisville.
Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Stayed 4 nights in Nov 2023

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet. Staff were below par, we had to recheck in two times.
Stayed 3 nights in Nov 2023

4/10 Poor

Yolanda

Travelled with family
Disliked: Staff & service, amenities
No wash cloth and TV did not work, moved to another room and that tv had no volume.
Stayed 1 night in Nov 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had some miscommunications and reservation got canceled. Danielle, Sasha, and Debbie corrected the issue without delay. Have a room reserved on our trip going back
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Amanda

Stayed 1 night in Nov 2023

6/10 Okay

Alex

Business traveller
Liked: Amenities, property conditions & facilities
Housekeeping was only done 1 time during 5 day stay
Stayed 5 nights in Nov 2023

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great breakfast, comfy bed, great shower amenities, and the most friendly and helpful staff! The lounge is comfortable and welcoming. Easy check in process and we loved the guest messaging service if we needed anything.
Stayed 1 night in Nov 2023

10/10 Excellent

Kayleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly, easy to check in, had a variety of breakfast items available that were all delicious. Room was super clean, and as was the hotel. It gave such a welcoming vibe which was nice. I definitely recommend staying here, we will be back!
Stayed 1 night in Oct 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to restaurants, interstates, very clean. Staff friendly and accommodating to all of our requests. Very nice continental breakfast. Comfortable beds.
Stayed 4 nights in Oct 2023

8/10 Good

Josalyn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls are thin, so the screaming kid across the hall who was not ready to go to sleep until after 3 am was very annoying. The pet fee was $75, and was not advertised. But the hotel is new, clean, and the staff was very friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from John on 28 Oct 2023
Thank you for your score, we hope to have you stay with us again.

8/10 Good

Jason

Stayed 1 night in Oct 2023

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, nice and updated.
Stayed 1 night in Oct 2023
Response from John S. - GSR on 20 Oct 2023
Andrew, thank you for the positive review. We here at Tru by Hilton are glad your stay was enjoyable. Please visit again, we look forward to having you back.

6/10 Okay

BEVERLY

Travelled with family
Liked: Cleanliness, staff & service
Rooms are not quiet. We could hear our neighbors screaming at each other and flying the f bomb
Stayed 1 night in Oct 2023
Response from John on 28 Oct 2023
We are very sorry that there was a noise disturbance during your stay. If this happens in the future you can always contact the front desk, report this issue, and one of the GSRs will have this taken care of. Again please accept our sincerest apologies here at Tru by Hilton Louisville East.

10/10 Excellent

Elizabeth, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor was very open and upbeat. The Staff were great to work with. The breakfast was fantastic. The room was a little smaller than expected and there was no place to unpack your clothes (no dresser), but it was very comfortable.
Stayed 1 night in Sep 2023
Response from ds on 2 Oct 2023
Thank you for staying with us and we hope to see you again.

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a new facility, thus very clean and temperature was properly maintain. The breakfast was much better then compare to other chains I stayed after COVID.
Stayed 1 night in Aug 2023
Response from ds on 18 Sept 2023
We are glad you enjoyed your stay with us. Thank you

6/10 Okay

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 1 night in Sep 2023

10/10 Excellent

don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel was very clean & comfy
Stayed 1 night in Aug 2023
Response from Guest Services on 4 Sept 2023
Thank you for your visit! We hope to see you in the future!

10/10 Excellent

Karen

Travelled with partner
Liked: Amenities
Enjoyed the modern feel
Stayed 1 night in Aug 2023
Response from Guest Services on 4 Sept 2023
We're glad you enjoyed the vibrant aesthetic of our hotel.

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Gauravkumar, Greenville Kentucky

Liked: Cleanliness, amenities
Very nice place for leaving
Stayed 1 night in Aug 2023

6/10 Okay

Derrick

Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Toilet didnt flush well. Shower door wouldnt shut all the way. Just annoying things really.
Stayed 1 night in Aug 2023
Response from Guest Services on 4 Sept 2023
We apologize for the small inconveniences. We definitely had our maintenance take a look at these issues and correct them right away.

10/10 Excellent

Daniel A.

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in. Front desk staff were very attentive.
Stayed 1 night in Aug 2023
Response from ds on 18 Sept 2023
Thank you for staying with

8/10 Good

Brian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. Clean room. Clean bathroom. Bed was a little firm for me but nice.
Stayed 2 nights in Aug 2023
Response from ds on 18 Sept 2023
Thank you for staying with us

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best beds
very friendly and some of the most comfortable beds and pillows i have stayed in very nice hotel
Stayed 1 night in Aug 2023
Response from Guest Services on 4 Sept 2023
We strive for a good night's rest

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business or pleasure
Great hotel in the superbs. Very trendy and edgy. Comfortable beds. Large tvs. Wonderful bathrooms.
Stayed 1 night in Aug 2023
Response from Guest Services on 4 Sept 2023
We're glad you enjoyed your stay!

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023