*Will update once refund is given* -
In the bathroom there was several cockroaches.
Thoroughly creeping us out and worried about other infestations checked the bed, mattress & what we seen immediately made us abruptly & without hesitation to leave the room, alert the front desk & check out.
We requested a refund immediately as with the bugs, infestation & such in consideration of also having a serious allergy to the bugs I feel like if ever there was a reason for a refund, even in a no refund policy situation, that instances like this where a health inspector could be requested etc. that the property would have no cause to deny the request, especially since no one should be subjected to such conditions, nor be told that even though I didn’t stay that the refund wasn’t processed & approved upon discovery.
Especially, since now after inquiry in our own circles that apparently we aren’t the only ones it’s been reported by, a pattern of advisement from several local residents to the hotel management, yet the issue persists and now I don’t even know if I’ll get my deserved & owed refund as surely the money paid can’t legally just be kept, can it?
The hotel clerk at the desk advised since we used Expedia to book & pay that Expedia would need to be the one to cancel the booking and ultimately refund the money paid, especially since the amenities section nor the disclaimer alike neither mention the infestations & potential danger to those who have severe or serious