Exterior

Reviews of Best Western Shepherdsville

2.5 out of 5
Best Western Shepherdsville
211 S Lakeview Dr, Shepherdsville, KY

Reviews

8.2

Very good

Rating 10 - Excellent. 255 out of 660 reviews" "
Rating 8 - Good. 249 out of 660 reviews" "
Rating 6 - Okay. 108 out of 660 reviews" "
Rating 4 - Poor. 30 out of 660 reviews" "
Rating 2 - Terrible. 18 out of 660 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Travelled with family, Travelled with group
The staff was very friendly. They helped us with taking our Derby pictures. The welcome bag was very nice. Breakfast was good. The room was adequate.
Stayed 3 nights in May 2024
Response from Hotel Manager on 11 May 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that our staff made your stay enjoyable and went above and beyond to assist you with your Derby pictures. We're also glad you enjoyed the welcome bag and breakfast. Your feedback is greatly appreciated, and we hope to welcome you back for another great stay soon!Sincerely,Hotel Manager

8/10 Good

Richard, Easton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to Kentucky Expo Center and there were many places to eat within a mile of the hotel
Stayed 3 nights in May 2024
Response from Hotel Manager on 6 May 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your positive experience. We're glad to hear that our hotel's proximity to the Kentucky Expo Center and the nearby dining options were convenient for you.We hope you had a pleasant time exploring the area, and we look forward to welcoming you back for another enjoyable stay whenever your travels bring you our way again.Sincerely, Hotel Manager

8/10 Good

Mrs. Bobbi, Smithland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great trip.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 May 2024
Dear Guest,You're very welcome! We're thrilled to hear that you had a great trip with us. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out. We look forward to welcoming you back for another wonderful experience in the future.Sincerely,Hotel Manager

8/10 Good

LORI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay in. Stopped for one night on the way to Ohio and it was easy in and out. Restaurants and convenenience stores were close to the hotel and easy to access the rooms. Good breakfast - the mini waffle maker was a nice touch.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your experience! We're delighted to hear that you found our hotel convenient for your stopover, with easy access to restaurants and convenience stores. We're also glad you enjoyed our breakfast offerings, including the mini waffle maker. Your satisfaction is important to us, and we appreciate your feedback. We hope to welcome you back for another comfortable stay whenever you're passing through the area.Sincerely,Hotel Manager

6/10 Okay

Sidnea

Travelled with partner
Liked: Staff & service, amenities
Room smelled of damp mold
Response from Hotel Manager on 22 Apr 2024
Dear Guest,We apologize for the inconvenience caused by the damp mold smell in your room. This is not the experience we want for our guests, and we take your feedback seriously. Rest assured, we will address this issue immediately to ensure a more comfortable stay for our future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Manager

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to I65. Clean and breakfast was excellent
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel convenient, clean, and enjoyed our excellent breakfast offerings. Providing a comfortable and enjoyable experience for our guests is our priority, and we're glad we could meet your expectations. We look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

4/10 Poor

Rebecca

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bathrooms were not well maintained. The room had a musty smell. When we arrived one of the outside doors had been torn away. That exterior door was next to our room. I personally did not feel safe.
Stayed 1 night in Mar 2024
Response from Hotel manager on 11 Mar 2024
Dear Guest,We're truly sorry to hear about the issues you encountered during your stay. The conditions you described are not up to our standards, and we apologize for any discomfort or inconvenience they may have caused. Your safety and comfort are our top priorities, and we take your feedback seriously. We will address these concerns promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Manager

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Kelly at the front desk was very pleasant. The hotel was a little tired…
Stayed 1 night in Mar 2024
Response from Hotel manager on 11 Mar 2024
Dear Guest,Thank you for your kind words about Kelly at the front desk. We're glad to hear that you had a pleasant interaction with her. We apologize for any shortcomings you experienced regarding the hotel's condition. Your feedback is valuable, and we'll use it to address areas that need improvement. We appreciate your understanding and hope to welcome you back for a refreshed stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Hotel manager on 11 Mar 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

marja-leena

Stayed 1 night in Feb 2024
Response from Hotel Manager on 29 Mar 2024
Dear Marja-Leena,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive experience during your stay. Your satisfaction is important to us, and we appreciate your valuable input. If there's anything specific you think we could improve on to earn that fifth star next time, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

8/10 Good

WALEED

Business traveller
Liked: Staff & service, property conditions & facilities
nice hotel easy parking safe area,
Stayed 1 night in Mar 2024
Response from Hotel manager on 8 Mar 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel nice, with easy parking, and located in a safe area. Ensuring our guests' comfort and security is our top priority, and we're glad we could provide that for you. We hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel manager on 11 Mar 2024
Dear John,Thank you for your feedback. We're glad to hear that you had a positive experience during your stay with us. If there's anything specific you think we could improve upon to earn that extra star next time, please don't hesitate to let us know. We appreciate your input and hope to welcome you back for an even better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was perfect.
Stayed 1 night in Mar 2024
Response from Hotel manager on 8 Mar 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that your stay was perfect. Providing a seamless and enjoyable experience for our guests is our goal, and we're delighted that we succeeded during your visit. We look forward to welcoming you back for another perfect stay in the future!Sincerely,Hotel Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff were very helpful, close to many restaurants.
Stayed 1 night in Feb 2024
Response from Hotel manager on 27 Feb 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you found our hotel clean and our staff helpful. Being close to many restaurants adds convenience to your stay, and we're delighted that you enjoyed the location. We appreciate your patronage and hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older building that has been refurbished. Inside is mostly clean.
Stayed 1 night in Feb 2024
Response from Hotel manager on 6 Feb 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our refurbished building mostly clean during your stay. We strive to provide a comfortable and pleasant experience for all our guests, and your comments are appreciated. If there's anything specific we can do to further improve your experience, please let us know. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

8/10 Good

Thomas, Warsaw

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very near the interstate but the noise was limited. Dining options were sparse.
Stayed 1 night in Jan 2024
Response from Hotel manager on 9 Jan 2024
Dear Guest,Thank you for your feedback. We're glad to hear that the noise from the interstate was limited, providing you with a comfortable stay. We understand the importance of dining options and will consider your comments for improvements. If there's anything else we can do to enhance your experience, please let us know. We appreciate your patronage and hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

cody

Stayed 1 night in Dec 2023
Response from Hotel manager on 30 Dec 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all fantastic
Stayed 1 night in Nov 2023
Response from Hotel manager on 29 Nov 2023
Dear Guest,Thank you for taking the time to share your positive feedback about our staff. We're thrilled to hear that you found them fantastic! Providing excellent service is a top priority for us, and it's always rewarding to receive such compliments. If there's anything specific that stood out during your stay, or if you have any suggestions for improvement, please feel free to let us know. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel manager on 14 Dec 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel manager on 24 Nov 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great for the price
Comfortable bed, friendly staff. Older hotel without a ton of bells and whistles but it was perfect for my quick solo trip
Stayed 1 night in Nov 2023
Response from Hotel manager on 6 Nov 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

DARYL

Liked: Cleanliness, staff & service
Very average, but the killer was a mini fridge that rattled on and off all night long.
Stayed 3 nights in Oct 2023
Response from Hotel manager on 1 Nov 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Hotel manager on 1 Nov 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Julette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we've stayed here on our way to TN. Enjoy this hotel
Stayed 1 night in Oct 2023
Response from Hotel manager on 1 Nov 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Kathleen

Stayed 1 night in Sep 2023
Response from Hotel manager on 23 Oct 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

6/10 Okay

Merrie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Our 2 queen room was actually 2 VERY UNCOMFOTABLE twin beds.
Stayed 1 night in Oct 2023
Response from Hotel manager on 17 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Matthew, Camas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here while I was touring the Bourbon Trail. This hotel is conveniently located off the freeway, 10 - 12 minutes from Jim Beam and within 30 minutes of Heathen Hill. There is a grocery store and dining options across the freeway. Overall a great stay, especially if someone is doing the Bourbon Trail.
Stayed 1 night in Oct 2023
Response from Hotel manager on 16 Oct 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Scott

Stayed 1 night in Sep 2023
Response from Hotel manager on 23 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel manager on 18 Sept 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and very helpful. Parking was great and hotel easy to get to. The breakfast was great and staff was efficient and the place was clean. I would stay again.
Stayed 2 nights in Sep 2023
Response from Hotel manager on 28 Oct 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel manager on 5 Aug 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had everything I needed. Very clean. Pool was nice and just what I needed after driving. Very convenient. Will be back as we pass thru often.
Stayed 2 nights in Jul 2023
Response from Hotel manager on 5 Aug 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Kyle

Stayed 1 night in Jul 2023
Response from Hotel manager on 31 Jul 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel manager on 25 Jul 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Cortney

Stayed 1 night in Jul 2023
Response from Hotel manager on 11 Aug 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe and breakfast was great and the lady at the front desk was great!!!
Stayed 1 night in Jul 2023
Response from Hotel manager on 8 Jul 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean!
Stayed 1 night in Jul 2023
Response from Hotel manager on 7 Jul 2023
Dear Guest,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here when in the area because it’s clean, comfortable, and the staff is always nice and helpful.
Stayed 1 night in Jun 2023
Response from Hotel manager on 1 Jul 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

Sheila

Stayed 2 nights in Jun 2023
Response from Hotel manager on 17 Jul 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Julette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman who checked us in was friendly and helpful. The room was clean. The beds were a bit hard for our liking but it's a hotel so used to that. The mini fridge and AC were a bit noisy but all in all nice overnight stay.
Stayed 1 night in Jun 2023
Response from Hotel manager on 28 Jun 2023
Dear Guest, Thanks for the stay and the great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

James V.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was traveling cross-country with my 14 year old daughter, and I came across this Best Western. The reviews seemed really good, and after staying I found they were pretty accurate. Our stay was enjoyable, and provided a good, clean place to stay at an affordable rate. Check-in was easy, and the desk clerk was courteous. The room was a bit dated with some wear on the furniture, but nothing that would take away from its function. The room itself was very clean, free from pests and mold. The breakfast provided was very nice, and the breakfast area is large and spacious. The only issues I noted were that I could hear the alarm clock and television from the next room early in the morning, but that was a minor issue.
Stayed 1 night in Jun 2023
Response from Hotel manager on 26 Jun 2023
Dear Guest, A big thank you for your stay at our hotel. It is really delightful to see your feedback. Our team has proven that they can do wonders with genuine hospitality. Eagerly looking for your next visit. Sincerely, Hotel Manager

6/10 Okay

Trina

Travelled with family
We were unaware of the $150 per room deposit for room damages that would be charged to our card.
Stayed 1 night in Jun 2023
Response from Hotel manager on 19 Jun 2023
Dear guest,Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen ever in the future. Shall appreciate your understanding.Sincearly,Hotel manager

8/10 Good

Debbie

Stayed 1 night in Jun 2023
Response from Hotel manager on 12 Jun 2023
Dear Guest, A big thank you for your stay at our hotel. It is really delightful to see your feedback. Our team has proven that they can do wonders with genuine hospitality. Eagerly looking for your next visit. Sincerely, Hotel Manager

10/10 Excellent

Keith

Stayed 1 night in Jun 2023
Response from Hotel manager on 8 Jun 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway that was affordable and convenient.
Front desk was amazing on every shift and the breakfast crew was great.
Stayed 3 nights in May 2023
Response from Hotel manager on 30 May 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

DANIEL, Deltona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean
Stayed 1 night in May 2023
Response from Hotel manager on 1 Jun 2023
Dear Guest,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

10/10 Excellent

Adriana

Stayed 3 nights in May 2023
Response from Hotel manager on 3 Jun 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

4/10 Poor

Jason

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel manager on 5 May 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Ronke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like the front office staff and the mattresses are enclosed in plastic, which is awesome! I didn't like the breakfast options.
Stayed 1 night in Apr 2023
Response from Hotel manager on 22 Apr 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager