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Reviews of Motel 6 Shepherdsville, KY – Louisville South

2 out of 5
Motel 6 Shepherdsville, KY – Louisville South
144 N. Joe B Hall Avenue, Shepherdsville, KY

Reviews

6.6
Rating 10 - Excellent. 145 out of 672 reviews" "
Rating 8 - Good. 197 out of 672 reviews" "
Rating 6 - Okay. 116 out of 672 reviews" "
Rating 4 - Poor. 101 out of 672 reviews" "
Rating 2 - Terrible. 113 out of 672 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Felix

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing.
Stayed 1 night in May 2024

4/10 Poor

Darren

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The check in process was quick and seamless. However, advertising that consumers can pay at check in and then calling minutes after making a reservation to collect full payment is false advertising and shifty. The beds creaked and made noise when maneuvering yourself. Of course had the beds been comfortable, there’d be less shifting required. I definitely didn’t sleep well and woke up with body aches. The bathroom was clean and the water was hot, but the tub was peeling in several places and the linens were low quality. The other guest were noisy. People arguing. Kids jumping around on the floor. Babies crying that can easily be heard from your room. Wanted to call the front desk, but of course the phone in room didn’t work. All of this would have been expected and acceptable if the price was low. But hiking up prices significantly for the Derby without any extra accommodation is criminal and a shady practice.
Stayed 1 night in May 2024
Response from Brand Experience Team on 13 May 2024
Hi Darren, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

Genevieve

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The electrical wires were exposed in the bathroom which is a huge safety concern. The floors were warped and peeling. Dirty surfaces. Bathtub was peeling. Brought this up to the staff and they didn’t say anything about it, or even offer to switch us to a different room.
Stayed 2 nights in May 2024
Response from Brand Experience Team on 13 May 2024
Hi Genevieve, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

10/10 Excellent

Eugene, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 1 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Alourinda

Disliked: Cleanliness, staff & service, property conditions & facilities
a roach fell on me while sleep, property must be infested
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 17 Apr 2024
Hi Alourinda, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

2/10 Terrible

Angela

I canceled earlier today with you guys
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 8 Apr 2024
Hi Angela,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Cindy

Disliked: Staff & service, amenities, property conditions & facilities
Needs a total overhall. Creepy old dingy, no...just no.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 8 Apr 2024
Hi Cindy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

M. Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, small motel. friendly staff.
Response from Brand Experience Team on 26 Feb 2024
Hi M. MatthewWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 Terrible

Amanda

Disliked: Cleanliness, property conditions & facilities, room comfort
BED BUGS
this hotel has BED BUGS! we saw them as soon as we got in the room and immediately checked out. The front desk clerk was SLEEPING at the desk. We had to scream multiple times to wake him. When we informed him we’re leaving due to bed bugs he just said “yeah that happens, want another room?” When we obviously declined he said “ok my manager will give you a refund” but the manager refuses because it’s “against policy” lol I’d think having BED BUGS would be against hotel policy. This place is disgusting and the owner should be ashamed.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 13 Feb 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Ed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Leaving the lights on so the roaches wouldnt come out. Charged more than advertised,and when I ask for a reciet" Our printer is down"
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Ed,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

laurie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The water was rusty/dirty so we did not shower. there were live cockroaches - if you can see them , you know there is easily an infestation. I did see other reviews on cockroaches , so I am not understanding why they would not do a full scale extermination.
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Bronlyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the bed was comfortable and served it's purpose, a place to sleep ... Basic amenities with minimal decor. Price was reasonable.
Stayed 1 night in Dec 2023

10/10 Excellent

Mateo

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was nice think ill book here often
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Mateo,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind and helpful desk staff.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi David,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Justin

Liked: Cleanliness, amenities
It's safe an quiet
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and clean.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
The guest next to my room was shouting, a visit to the front desk seems to get noise to an acceptable level
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 13 Nov 2023
Hi Allan, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

Aaran

Stayed 7 nights in Oct 2023

2/10 Terrible

shannon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoke smell is triggering my asthma. Roaches. Room not cleaned. Filthy condition
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
I was happy with it all
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Justin,Thank you for the excellent review! Maz K.#Team6

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Recently renovated, very comfortable and clean.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi John, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Terrible

Brittany

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
*Will update once refund is given* - In the bathroom there was several cockroaches. Thoroughly creeping us out and worried about other infestations checked the bed, mattress & what we seen immediately made us abruptly & without hesitation to leave the room, alert the front desk & check out. We requested a refund immediately as with the bugs, infestation & such in consideration of also having a serious allergy to the bugs I feel like if ever there was a reason for a refund, even in a no refund policy situation, that instances like this where a health inspector could be requested etc. that the property would have no cause to deny the request, especially since no one should be subjected to such conditions, nor be told that even though I didn’t stay that the refund wasn’t processed & approved upon discovery. Especially, since now after inquiry in our own circles that apparently we aren’t the only ones it’s been reported by, a pattern of advisement from several local residents to the hotel management, yet the issue persists and now I don’t even know if I’ll get my deserved & owed refund as surely the money paid can’t legally just be kept, can it? The hotel clerk at the desk advised since we used Expedia to book & pay that Expedia would need to be the one to cancel the booking and ultimately refund the money paid, especially since the amenities section nor the disclaimer alike neither mention the infestations & potential danger to those who have severe or serious
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

6/10 Okay

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Place really smelled bad. Really strong cleaner. Gave a headache it was so strong
Stayed 3 nights in Sep 2023
Response from Nancy Y. on 17 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Clayton

Stayed 1 night in Sep 2023

10/10 Excellent

Connie

Stayed 2 nights in Sep 2023

4/10 Poor

Mary

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Online pics are not what you get!!
We stayed 23rd, I booked online since the hotel had good reviews. The pics online are very deceiving, Livy is good but rooms are terrible. I usually don’t leave reviews but this was terrible. The hotel is dated and very loud. Our room was by their courtyard and guys were drinking outside and partying , they were very loud. Our room was dirty, beds were clean. Our room floor looked like they hadn’t mopped it for awhile. Bathroom floor was worse than main room floor. We had non smoking room but the room smelled like smoke. I was with my son so we stayed one night and checked out early, if I had been by myself I would not have stayed i this was not safe for female traveling alone.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

4/10 Poor

Daniel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintenance of rooms( floors, windows and sills, bathrooms need refurbished). Most hotels/motels nowadays have a complimentary breakfast other than just coffee or tea. Every morning and evening we noticed bugs on the bathroom floor. Toilet was loose and would rock when you sat down on it. Simk and bathroom counter was the best asset in the whole room. Tv was great although very difficult to choose channels with the remote given. Somewhat unsatisfied and we probably will not stay there again.
Stayed 5 nights in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Daniel,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Stacie

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
There were roaches in the bathroom. The towels were stained. There was pubic hair in the bathtub, the corners of the floors looked like all the dirt was swept into the corners. Housekeeping came and knocked twice before checkout and they called from the front desk to remind of checkout. The smell of marijuana was overwhelming.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Stacie,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

DEBBI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Brian

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
wasnt in the room 2 minutes when a cockroach crawled across the floor. Mattress was the worst i have ever slept or in this case couldnt sleep on.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 15 Aug 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor in the room was dirty, the bed sheets were dirty, there was a fly in the room and roaches.
Stayed 3 nights in Aug 2023
Response from Nancy Y. on 15 Aug 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
I like the newness of everything and the look of the place all hard wood floor but the beds are kinda hard it was thought to get to sleep and stay asleep but all and all it was a nice stay I did see one bug though honesty is the best policy so there it is
Stayed 1 night in Jul 2023
Response from Nancy Y. on 15 Aug 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

william

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Preston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The overall room was not bad, however, the floors were oily and the bathroom (including the doors) was old and in desperate need of being replaced!
Stayed 5 nights in Jul 2023

10/10 Excellent

JOHN

Stayed 1 night in Jul 2023

4/10 Poor

CHRISTINA

Travelled with family
Disliked: Cleanliness, staff & service
Only stay here as a last resort
Disappointing for a Motel 6 to be so dirty. Our linens were never changed even though housekeeping was in the room to take towels and leave supposedly clean ones. Soap was the only toiletry provided. No “do not disturb” signs available to stop them from coming in your room. I’m disabled and asked for a room on the 1st floor preferably near the front. Was told they were sold out and had to take the room they gave us on the 2nd floor, all the way in the back opposite corner. Parking lot reflects they were not sold out.
Stayed 4 nights in Jul 2023
Response from Brand Experience Team on 17 Jul 2023
Hi Christina,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service and lack of hospitality
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 17 Jul 2023
Hi Matthew,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Kim

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It was ok. Not very clean....hair on towel, dead spiders on window seal, killed bug in bathroom.
Stayed 1 night in Jul 2023

4/10 Poor

Adam

Stayed 1 night in Jun 2023

6/10 Okay

Dave

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
We only just spent the night and left in the morning. We didn’t explore the area.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 26 Jun 2023
Hi Dave,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 Poor

Tiffany

Disliked: Cleanliness, property conditions & facilities
Not recommended
Check-In was super slow and could not hardly understand anything the lady was saying. Room looked somewhat ok curtains was very dirty and should not be hanging up in any of the rooms. The towels provided need to be tossed in the trash suppose to be white but look cream/tan colored. Plugs on one side of bed did not work. Plug in bathroom did not work. I would not recommend this place in any way shape or form. I will not be returning or using any Motel 6 again.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 26 Jun 2023
Hi Tiffany,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Alton

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Second dirtiest place I've ever stayed!!
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 19 Jun 2023
Hi Alton, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

reid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023