"Staff professional, friendly and welcoming. Food very tasty, accommodation clean, tidy and comfortable-we were a group of 3 staying in one room for one night whilst attending crufts and the hotel didn’t disappoint, fab weekend, thanks everyone ❤️"
"Bathroom was poor with outdated bath and shower which was dangerous to use.
The group booking for 9 people did not seem to exist. Very poor internal communication.
The bedroom doors were not soft close and banged all night as people went to their rooms.
We were refused entry to the dining area at 7.00 pm as we hadn't booked never having being informed of such a procedure at reception.
Finally two days before we were due to arrive we were informed that our booking made on Jan 23rd nearly 2 months prior was cancelled due to overbooking!! After several phonecalls to the hotel we finally got our booking reinstated. What a stressful experience for an 82 year old alumni of the University attending our 63rd reunion (Rutherford Hall block 5 ,1963)
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