Holiday Homes in Los Hidalgos

"I was so displeased with this place. Every thing is so far away. Not wheel chair/ stroller accessible. Too many stairs all through the resort. My poor toddlers were tired of walking all the time. I hated the shuttles that we had to constantly take; which by the way were super tiny and always packed. The food was horrible. They have the same menu everynight. The food is not child friendly. God forbid you asked for French fries (you will literally only get 5 French fries). The entertainment was okay. 85% of staff are rude. I gave complain to a lot of managers. If you are not a member they won’t treat you nice. My room was super outdated. Smelled like mold. Super scary because my door was facing the street. The t.v in the room never worked. You guys need to upgrade to smart t.v. There is no WiFi in rooms. I even tried to pay for WiFi; the WiFi never worked. And please do not loose your wrist band becausse there is a $200 US dollar fee!!!!! I travel all around the world; and I have never felt so disgusted with a resort like this before. Never will they see me again."

"I’m sorry but it was not a good stay for me was very disappointed .1st hot water was not working at all .toilet was clogged .smelled like mold .furniture was from the 80’s broken down had no control of the AC . outlet broke my wire to my charger . puddle of water when i first walk in room was not clean .had to ask multiple times for extra towels floors were musty moist due to the mold . food was horrible Breakfest , lunch & dinner . I fell and twisted my Ankel & was bleeding and the front desk could not do anything for me not even give me a band aide .phone in the room did not work the whole 5 days I was there . no room service communication was horrible we would complain to the front desk nothing was done and was told us that when we went to el pilón they was going to compensate us with a bottle of wine for all the mishaps and when we got there they didn’t know what we was talking about I ask for credit and was told no I would not suggest this resort to anyone nor will I ever go back wish i can get my money back My ankle is still swollen and bruised cause they wasn’t able to provide me with no type of 1st Aid Kit not even a band aide so disappointed "

"Big resort, staff is friendly and the food at the buffet is decent, but the best food is at La carte restaurants"

"Bathroom towels and toilet paper was not replenished "

"It was a clean, great experience. I have no complaints and I will definitely stay again."

"los trabajadores son muy atentos buena comida buena igiene buena linpiesa en el cuarto,"

"Excellent"

"Loud music in pool area from visitors. Not relaxing for others. "

"I love how cozy and inviting the hotel was. The staff greets you immediately upon entering, they are very friendly. Being able to Lounge by the pool with adequate seating as well as many options for seating on the beach was a humongous plus. This hotel offers you privacy, Tranquility as well as feeling very intimate. The dinner options were also phenomenal."