Los Cocos Hotels, Santa Marta

"Nice hotel, staff is excellent, rooms are comfortable. Swimming pools are awesome, swim up bar is perfect and the bartenders Andres is the best"

"Excellent hotel."

"We loved Breakfast. Bungalows were ok but need upgrade in showers and toilets. Staff is very friendly. Check however they need to have better customer service and accommodate guests with their request. We requested two famiiies to be one next to the other and we were told there were no rooms. Spent one hour at check in until we were given rooms one next to the other. Other family. All US Residents were told to pay IVA because they entered with Colombian eye detector. They could out validate he was US resident even after showing papers and passport. We always have issues with rooms given at check in every trip we make to Irotama. They should look on how to make it easier. Put more air at the lobby too. It gets too hot. "

"Fantastic property with top quality staff and service. Quiet, comfortable rooms, awesome spa, delicious food, by the ocean "

"Excelente como siempre, llevamos a nuestra bebé por 1ra vez y todo estuvo como lo esperamos. Cuarto comodo y limpio, el buffet del desayuno es de lo mejor en cuánto a opciones. El resto de comidas aunque se puede Picar cosas en el hotel, cerca esta el centro commercial Sazue el cual tiene variedad en Platos y precios Es la 2da vez Que vamos y no era la ultima que nos quedamos en el Irotama."

"Wonderful hotel ! Breakfast is sooo good. "

"Nice hotel to stay. Love the rooftop and pool "

"I had a wonderful stay at this hotel. The property is beautiful and very well maintained, and the food was absolutely delicious. The staff at the pool and restaurant were amazing—very friendly and attentive. A special shoutout to Kenzo for his excellent customer service and attention to guests. He truly made our stay even more enjoyable. I would definitely recommend this hotel and look forward to coming back!"

"The property had stunning views of the ocean, with all the bells and whistles of outdoor furniture. The pool does not have anti slip strips on stairs though and I fell hard on my spine. I wrote up a statement as requested and never heard a word from them. Not even a follow up on how I was feeling. When reported, they said they would view pool cameras. 5 hours later I went down and they handed me a pen and paper and told me write what happened. I spent the rest of my time there bed ridden and suffered major discomfort. Pool needs signage and safe entrance out in place and staff and management need to take a course on hospitality "