Holiday Homes in Los Altos

"Upon arriving everything seemed good and clean. Making our way up on the elevator we were hearing strange noises from the elevator itself and it was slow. Our room looked clean, however the bathroom was completely missing the latch that goes on the edge of the door which secures the door shut. Next morning I noticed a metal plate on the shower floor across the front which covered the drain. I had never seen this before and called the front desk and they sent up the housekeeping supervisor. She entered the bathroom and told me all the Sonesta Select have those metal plates. I told her that it didn't seem very sanitary as there could be residue and stuff caught in between the metal plate and the bottom of the shower floor and drain. She said the housekeepers are supposed to lift up those plates and clean in between. She proceeded to lift the plate, looked and set it back down. She just repeated that all those hotels have them. I then addressed the door issue and she said it was on order but not in yet. As I began to shower I noticed a pubic hair on the front of the shower wall that had not been there before. It must have came up as the housekeeper lifted the plate. I later lifted the plate to look and it was disgusting!!! A bunch of black long hairs on the drain( mines dark blonde) and mold and other brown stains on the shower floor and underside of the plate. I contacted the GM and still trying to resolve this issue with some acceptable compensation as we could not shower. "

"Excellent stay. The view from the hotel room was so peaceful. Very relaxing and great nearby restaurants too!"

"A perfect flight layover hotel. Quiet and c. "

"The front desk staff was especially kind to me after my car got broken into when I was out to dinner in Oakland. They let me park the car right by the check-in desk because I had two windows broken.. They went above and beyond"

"Gym is "

"Hotel was very clean, as was my room. Only observation was an obvious repair was done on the tub, not very appealing."

"This place is highly recommended. We came as a family and it’s a great spot to stay with kids. The property has nice amenities, a large patio, a pool, a playground, and plenty of space for children to play. The atmosphere is calm and pleasant, with beautiful views and areas with both sun and shade. The staff was very polite and attentive. The breakfast was excellent — honestly the best part of the stay. Everything was clean, smelled nice, and the overall experience was great. I give it 10/10. ⭐"

"Good"

"Lovely property. Nothing special for the rooms, but very comfortable beds. Convenient. Very nice folks at the desk. "