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Reviews of Candlewood Suites LONGVIEW, an IHG Hotel

2.5 out of 5
Candlewood Suites LONGVIEW, an IHG Hotel
2904 Tuttle Blvd, Longview, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 145 out of 274 reviews" "
Rating 8 - Good. 80 out of 274 reviews" "
Rating 6 - Okay. 26 out of 274 reviews" "
Rating 4 - Poor. 10 out of 274 reviews" "
Rating 2 - Terrible. 13 out of 274 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about the property except for the smell. Once I got off on the 3rd floor, there was a hint of some kind of strong odor that only intensified when I got into my room. I asked another guest and she said her room didn't smell but mine was very pungent
Stayed 1 night in May 2024
Response from GM on 10 May 2024
Thank you so much for the feedback. I will address this issue immediately

4/10 Poor

mirna, Garland

Travelled with family, Business traveller
Disliked: Staff & service
I will recommend everyone to call to verify about your reservation they changed my room and I did not know till I got there it was horrible night I didn't have enough bed for my family my husband had to be sleeping on a chair because of the staff changing my room
Stayed 2 nights in May 2024
Response from GM on 6 May 2024
So very sorry you were not called. This will be addressed with front desk . Please accept our apologies

10/10 Excellent

Tameshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Thank you for taking the time to give us a review. As a GM my guests feedback is crucial. Please come again soon.

6/10 Okay

Durwood, Readyville

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While Candlewood Suites LONGVIEW boasts a good location and friendly staff, the uncomfortable bed and disruptive refrigerator noise significantly impacted my enjoyment of the stay.
Stayed 2 nights in Apr 2024
Response from GM on 17 Apr 2024
So sorry your bed was uncomfortable. Thank you for your feedback. Will get these issues worked out. Please try us again

10/10 Excellent

Dwayne, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly courteous and helpful. All the comforts of home. l will be coming back to stay again in the near future.
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Thank you for your feedback. Please come back soon

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s in my hometown, centrally located for to visit my family and friends, making it a perfect option for me and my family.
Stayed 2 nights in Mar 2024
Response from GM on 18 Mar 2024
Thank you for your feedback. Please come again soon.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean a comfortable. I will stay here again!
Stayed 1 night in Mar 2024
Response from GM on 4 Mar 2024
Thank you so much for the feedback. Please come again soon

10/10 Excellent

Beatrice

Stayed 2 nights in Feb 2024
Response from GM on 21 Mar 2024
Thank you for your feedback. Please come again soon.

6/10 Okay

Blake

Travelled with family
Liked: Cleanliness, property conditions & facilities
They did a free upgrade without asking. Normally good; however, i was traveling with my daughter. I had booked two queens but hmthe upgrade was 1 king. Once checkedin, they had sold out of double queens.
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Sorry about the upgrade and lack of the double room. Hope you will come back soon and we can make it up to you

10/10 Excellent

Penney

Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Thank you for your feedback. So nice to have you. Please come again soon.

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome! Friendly night desk clerk was very welcoming. Would definitely recommend to family and friends.
Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Thank you so much for staying with us and for the positive feedback. Please come again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible customer service
My son broke down outside of Shreveport on his way back to college. We were able to get him towed into Longview and booked a prepaid room for him at this hotel. Upon his arrival they wouldn't let him check in because he's 20 and not 21. The room was prepaid and he just needed a safe place to sleep for the evening. They still would not allow him to stay even with a credit card on file. Luckily I was able to find him a place where they asked if he was a responsible 20 year old. Im not sure if there is much of a difference between 20 and 21 year old but glad we found a place for him to stay for a few hours before the shop opened to get him back on the road.
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Sorry yu were inconvenienced. I would like to refund you if you will send me a name

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Going Well
Everything going well.
Stayed 1 night in Jan 2024
Response from GM on 8 Jan 2024
Thank you for your feedback. Please come again soon.

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 8 Jan 2024
Thank you for your feedback . Please come again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and the room was surprisingly spacious
Stayed 1 night in Nov 2023
Response from GM on 29 Nov 2023
Thank you for your feedback. Happy Holidays.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Nov 2023
Response from GM on 27 Nov 2023
Thank you for staying with us. Please come again soon.

10/10 Excellent

Dwayne, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet
Stayed 1 night in Nov 2023
Response from GM on 24 Nov 2023
Thank you for your feedback. Was so good to have you stay with us. Please come again soon.

10/10 Excellent

Willie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place clean and so comfortable the bedding was great
Stayed 1 night in Oct 2023
Response from GM on 26 Oct 2023
Thank you for your feedback. Was so nice having you here. Look forward to having you again soon

8/10 Good

Dwayne, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice, clean and quiet. The staff was very professional as always. Thanks for a pleasant stay.
Stayed 1 night in Oct 2023
Response from GM on 26 Oct 2023
Thank you for staying with us. Look forward to having you again soon

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not impressed with no pool . Really messed up my workout
Stayed 3 nights in Oct 2023
Response from GM on 10 Oct 2023
Sorry for inconvenience Candlewood not required to have pool or breakfast this information id on our website.

8/10 Good

Rosalind

Business traveller
Liked: Cleanliness, staff & service, room comfort
Floor padding
The floors are not sound proof, all night the 3 floor persons walk so hard could hear clearly very restless if sleep is needed
Stayed 2 nights in Oct 2023
Response from GM on 10 Oct 2023
thank for your feedback. Did you report to front desk? We could have taken care of the issue.

10/10 Excellent

Anita

Travelled with group
I THOUGHT I WAS IN MY OWN BED. AMAZING !!!
Everything were amazing. Just don't pass up the comfortable stay at Candlewood Suites - Longview TX. Candlewood is very affordable. Will be back in the next months.
Stayed 2 nights in Sep 2023
Response from GM on 20 Sept 2023
Thanks so much for your positive feedback. We loved having you here. Please come again soon

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very knowledgeable of their duties, very efficient, and professional. They serve Pizza on Thursday, COOL. A very pleasant stay. Thank you
Stayed 1 night in Sep 2023
Response from GM on 13 Sept 2023
Thank you for your feedback. Please come again soon.

10/10 Excellent

Veronica

Stayed 2 nights in Sep 2023
Response from GM on 10 Oct 2023
Thank you for your feedback. Please come again soon

10/10 Excellent

Brandon, Dallas

Stayed 3 nights in Sep 2023
Response from GM on 10 Oct 2023
Thank you for your feedback. Please come again.

10/10 Excellent

Margie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on 13 Sept 2023
Thanks so much for your feedback. Please come again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on 3 Aug 2023
thank you so much for your feedback. Please come again soon.

8/10 Good

Kerry

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk lady the evening I checked in was super sweet and got excited when I brought my pets in.
Stayed 2 nights in Jul 2023
Response from GM on 13 Sept 2023
Thanks for your feedback. Please come again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
From check in to check out, everything was amazing. Will be booking again when we come back to Longview.
Stayed 1 night in Jul 2023
Response from GM on 3 Aug 2023
thank you so much for your feedback. Please visit again soon.

6/10 Okay

Derick

Liked: Cleanliness
Alright
Water pressure is very low, toilet handle didn't work. This was room #100. I smelled Marijuana while walking to our room, but it says non smoking.
Stayed 1 night in Jul 2023
Response from GM on 3 Aug 2023
I am sorry to hear this. Did you ask to be moved? We have been working on the water pressure issue. Appreciate your feedback

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on 5 Jul 2023
Thank you so much for your feedback and for staying with us. Please come again soon.

10/10 Excellent

lance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanest hotel
this hotel was cleanest hotel that I have been to in years. The outside was clean, the lobby, and the room. No frills hotel at a great rate.
Stayed 3 nights in May 2023
Response from GM on 5 Jun 2023
Thank you so much for your feedback. Please com again soon

10/10 Excellent

Jace

Liked: Cleanliness, property conditions & facilities, room comfort
My stay
I enjoyed my stay. all of the facilities were very clean and well maintained.
Stayed 2 nights in May 2023
Response from GM on 31 May 2023
Thank you for your feedback

10/10 Excellent

Ethan

Stayed 1 night in May 2023
Response from GM on 5 Jul 2023
Thank you for staying with us and for your feedback. Please come again soon.

8/10 Good

Landa, DALLAS

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very good and convenient to nearby highways, roads, and restaurants. Would definitely recommend staying here.
Stayed 7 nights in May 2023
Response from GM on 31 May 2023
thank you for your feedback. Please come again soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY Satisfied!
Ahhhhhhmazzzing!!! They have dove products in the bathroom VERY clean VERY nice staff AMAZING bed! Fantastic pillows!!! Eco friendly hvac a/c unit SUPER quiet GREAT area Im VERY satisfied!
Stayed 1 night in Apr 2023
Response from GM on 5 May 2023
Thank you so much for your feedback, Please come again soon

10/10 Excellent

Jamie, Yuma

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and comfortable bed for good rest from travels. Free laundry facilities.
Stayed 1 night in Apr 2023
Response from GM on 4 May 2023
Thank you so much for your feedback

8/10 Good

Randy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from GM on 4 May 2023
Thank you so much for your feedback. Please come again soon!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from GM on 12 Apr 2023
Thank you so much for your feedback. Please visit again soon

10/10 Excellent

Shelton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 1 night in Mar 2023
Response from GM on 12 Apr 2023
Thank you for staying with us

6/10 Okay

Ellen

Travelled with family
Liked: Staff & service
This was a good price for the room. The room smelled of cigarette smoke. Other than that, it was good.
Stayed 1 night in Mar 2023
Response from GM on 12 Apr 2023
thank you for your feedback

10/10 Excellent

Dwayne, Dallas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The premises was nice, clean and quiet
Stayed 1 night in Mar 2023
Response from GM on 12 Apr 2023
Thank you for your feedback

6/10 Okay

DAMON

Stayed 2 nights in Feb 2023
Response from GM on 2 Mar 2023
Thank you for your feedback

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Our RV was in the shop for repairs so we had to find a pet-friendly hotel with a kitchen. We loved this Candlewood Suites! Everything was very clean throughout room and hotel. The kitchen was great and the gym very convenient. The staff were very friendly and helpful. Highly recommend!
Stayed 4 nights in Jan 2023
Response from GM on 2 Mar 2023
Thank you so much for your feedback, hope to see you soon, Was a pleasure having you.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent pet-friendly hotel
We really enjoyed our stay here while our RV was being repaired. It was very clean, the bed was comfy, and staff were very friendly. We made use of the gym and loved having a kitchen. Will definitely stay here again.
Stayed 6 nights in Dec 2022
Response from GM on 2 Mar 2023
Thank you so much for your fe

10/10 Excellent

mark

Stayed 1 night in Dec 2022

10/10 Excellent

Jarret

Stayed 1 night in Dec 2022

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money!
Clean and comfortable, first hotel I’ve stayed that did not have an ice machine!!
Stayed 1 night in Oct 2022
Response from GM on 28 Oct 2022
Thank you for staying with us. Please come again soon

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Oct 2022
Response from GM on 28 Oct 2022
So happy you stayed with us. Please come again soon.

8/10 Good

Christie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from GM on 14 Oct 2022
Thank you for your feedback