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Reviews of Best Western Long Beach Inn

2.5 out of 5
Best Western Long Beach Inn
500 Ocean Beach Blvd, Long Beach, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 433 out of 1004 reviews" "
Rating 8 - Good. 352 out of 1004 reviews" "
Rating 6 - Okay. 135 out of 1004 reviews" "
Rating 4 - Poor. 57 out of 1004 reviews" "
Rating 2 - Terrible. 27 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Zoe', Klickitat

Travelled with partner
I came in around noon just to confirm my stay and to get a parking pass and stood there waiting for someone to come to the front desk for like 15 minutes and no one was around or showed up so I left. Came back in a little later and someone was finally there so I could check in. They were very polite but need someone at the desk more often!
Stayed 1 night in May 2024
Response from GM on 27 May 2024
We do apologize about the inconvenience this may have caused. We had a plumbing emergency but we always carry a phone on us incase a guest may need immediate assistance. There is a check in time set in place so we have the allotted time to work on setting up the hotel for new arrivals. Early arrivals will always experience this situation. All we hope for is that all guests be as understanding as you have been. We value your feedback. Thank you for staying.

8/10 Good

Lori, Renton

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is right in the middle of the main downtown section of Long Beach. Great area to stay, unload, then walk around everywhere...great restaurants, souvenir shops and beach access real close! Property has good dog access to walk them and is clean, no weird smells, not a lot of weird noises all night but yet we were on 3rd floor facing west. Free breakfast wa fabulous, scrambled eggs, omelets, sausage, potatoes, waffle maki g machine, juices, yogurts, a nice display.
Stayed 2 nights in May 2024
Response from GM on 27 May 2024
Thank you for leaving a review. We are glad you enjoyed your time here and hope to see you again soon.

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Location is walkable to everything you would want to do on the strip and relatively close to the beach access points.
Stayed 1 night in May 2024
Response from GM on 26 May 2024
Thank you

8/10 Good

Iurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from GM on 26 May 2024
Thank you

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 26 May 2024
Thank you

10/10 Excellent

Thomas

Liked: Cleanliness
Friendly people clean
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Thank you for staying

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Thank you for staying

10/10 Excellent

Dennis J

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a little hard to find. There is no entrance from the street address. The entrance is on the main drag, but the motel is set back to the rear property line. Continental breakfast was good with enough food and variety.
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Thank you for staying.

8/10 Good

Pamela

Stayed 1 night in May 2024
Response from GM on 12 May 2024
Thank you for staying

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Quiet. TV. That’s all you need!
Stayed 1 night in Apr 2024
Response from GM on 3 May 2024
Thank you for staying

8/10 Good

Gregory, Yakima

Travelled with partner
Nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
Stayed 2 nights in Apr 2024
Response from GM on 3 May 2024
Thank you for staying

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Staff was friendly and helpful. The room was nice and clean.
Stayed 2 nights in Apr 2024
Response from GM on 18 Apr 2024
Thank you for staying.

8/10 Good

Erin

Stayed 2 nights in Apr 2024
Response from GM on 3 May 2024
Thank you for staying

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 12 Apr 2024
THANK YOU FOR STAYING

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the location was the best in town.
Stayed 2 nights in Mar 2024
Response from GM on 31 Mar 2024
Thank you for staying

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service
Older hotel but clean Breakfast wasn’t great but was a typical free breakfast Front desk staff was very nice
Stayed 1 night in Mar 2024
Response from GM on 31 Mar 2024
Thank you for staying

10/10 Excellent

Johnny

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a great one and fun to go out and walk around as we went through the area looking and getting things we wanted to. Very fun and happy to go there and even just resting was great time each day.
Stayed 1 night in Mar 2024
Response from Amber on 28 Mar 2024
Thank you for staying

6/10 Okay

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were told upon arrival that we had a preassigned room and couldn't change! We like quite rooms and typically try to get a top floor room as we don't like having someone above us walking around. Our assigned room was a first-floor room just around the corner from check-in, next to the elevator and across the hall from the laundry! Not very quiet!
Stayed 2 nights in Mar 2024
Response from Amber on 28 Mar 2024
Unfortunately when were are sold out we only have so much wiggle room in the future you may book and call ahead to try and reserve a particular part of the hotel. Last moment changes like this are really hard to accommodate.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
The manager! She went above and beyond!
Stayed 1 night in Mar 2024
Response from AMBER on 28 Mar 2024
Thank you for staying

10/10 Excellent

Barbrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay near the beach!
Stayed 1 night in Mar 2024
Response from AMBER on 28 Mar 2024
Thank you for staying

10/10 Excellent

anishly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employee were very friendly and helpful
Stayed 1 night in Feb 2024
Response from Amber on 28 Mar 2024
Thank you for staying

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Everyone at the Long Beach best Western was wonderful, really friendly, would ask that if your dog is well-behaved, and not destructive that you waive the dog fee, but other than that it was great
Stayed 2 nights in Feb 2024

10/10 Excellent

Marie

Stayed 1 night in Feb 2024
Response from Amber on 28 Mar 2024
Thank you for staying

6/10 Okay

Allison

Stayed 1 night in Feb 2024
Response from Amber on 28 Mar 2024
Thank you for staying

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again!!!
Room was beautiful, the staff was friendly and very helpful, beds were comfortable
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Thank you for staying.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Thank you for staying.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Spot
We stayed here for one night, it is in a great walkable location. The staff were friendly and personable. The breakfast was delicious and the property was clean. The bed was extra firm which isn’t my favorite and the pillows were not very comfortable, but that is what we find at most hotels. We traveled with our dog and there was a $30/ night pet fee but everyone was very welcoming to our dog. Overall, we were comfortable and happy with our stay.
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Thank you for staying.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Thank you for staying.

8/10 Good

Tessa

Stayed 2 nights in Jan 2024
Response from gm on 12 Feb 2024
Thank you for staying.

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our 1st stay at the Best Western in Long Beach. We were very impressed. We ended up staying again on January 5th, 2024 Once again we were impressed with the Front desk and the friendliest staff. When we ordered the king's suit, it did not have a TV in the living area and they were not able to accommodate for that. We were hoping we could get a discounted price on our third day, but where Never offered that opportunity. Maybe next time?
Stayed 1 night in Dec 2023
Response from GM on 8 Jan 2024
Thank you for staying.

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely love the Best Western in Long Beach. All of the staff is polite and friendly, they have an amazing continental breakfast. It is close to all the shopping areas convenient for walking and close to the beach access. On this day we did reserve the king suit, there was no TV in the living area. They apologize for the inconvenience but were not able to accommodate another TV.
Stayed 1 night in Jan 2024
Response from GM on 8 Jan 2024
Thank you for staying.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay as a family!
Amazing stay! Truly quiet and the proximity to the beach is great. We brought two small kids and they had a high chair available which is always appreciated. Breakfast was very diverse in options!
Stayed 1 night in Jan 2024
Response from GM on 8 Jan 2024
Thank you for staying.

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handwritten welcome note in the room. Friendly staff
Stayed 1 night in Nov 2023
Response from BW Team on 30 Nov 2023
Thank you for staying. Come see us again soon.

10/10 Excellent

Carol

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 8 Jan 2024
Thank you for staying.

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean no smoking rooms. Great lighted mirrors in bathroom. Great breakfast. Nice lobby. Windows open in room (but needed a bar to lock in open position).
Stayed 1 night in Nov 2023
Response from BW team on 27 Nov 2023
Thank you for staying

8/10 Good

Steve, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 6 Nov 2023
Thank you for staying.

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff at the breakfast bar were amazing!
Stayed 1 night in Oct 2023
Response from gm on 23 Oct 2023
thank you for staying

8/10 Good

Charla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from gm on 23 Oct 2023
Thank you for staying

10/10 Excellent

Oleks

Stayed 1 night in Oct 2023
Response from GM on 6 Nov 2023
Thank you for staying.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 9 Oct 2023
Thank you for your feedback.

8/10 Good

Joe

Stayed 1 night in Sep 2023
Response from GM on 9 Oct 2023
Thank you for your feedback.

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has one of the nicest staffs. The hotel is clean and convenient. The breakfast was a great addition to our stay. I would absolutely stay here again.
Stayed 1 night in Sep 2023
Response from GM on 9 Oct 2023
Thank you for your feedback.

8/10 Good

Kailee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on 9 Oct 2023
Thank you for your feedback.

10/10 Excellent

Gary, LONG BEACH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amber went out of her way to accommodate us with check in. And the breakfast was excellent as was the staff member assisting us.
Stayed 3 nights in Sep 2023
Response from GM on 9 Oct 2023
Thank you for your feedback.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from GM on 6 Nov 2023
Thank you for staying.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM on 9 Oct 2023
Thank you for your feedback.

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and quiet. Beds and pillows were great! Staff were very friendly.
Stayed 1 night in Sep 2023
Response from GM on 9 Oct 2023
Thank you for your feedback.

10/10 Excellent

Joe

Stayed 1 night in Sep 2023
Response from GM on 6 Nov 2023
Thank you for staying.

2/10 Terrible

Amanda

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Apparently you have to sign up for room service or you can get to no towels, less than half a roll of toilet paper, and a small sand castle building in the bathroom. We were never told of this and apparently it is our fault. Not only did our AC stop working on the second of our FIVE day stay but we were only provided a fan, and the bathroom vent never worked turning out room into a variable sauna the entire stay. It was cooler outside and in the hallways than it was in our room. We were told we had to to sign up for room service even though our bed was made and towels were replenished on our first night (ONLY). When we called the front desk we were told it was our responsibility when we had no idea and were not informed by anyone that it was required for them to do anything to our room, even though the first day was done without us asking....The AC was never fixed and the only thing they could or would do for us was provide fans. Yes this was at the peak of tourist time so we paid almost $400.00 a night. The bed was uncomfortable and the pillows were very thin. The pull out mattress my daughter was on was so thin you could feel the metal bars through it and she was very uncomfortable as well. We were made to feel like our stay being uncomfortable was our fault and that them cleaning our room was a inconvenience for them.
Response from GM on 7 Sept 2023
Thank you for your feed back and we will look into the maintenance issues regarding the ac and sofa bed. I can ensure you that your stay over request was gone over with you during check in. All of our guests are asked at check in to register for the type of stay over service you'll will need during your stay. If you failed to select an option and fail to communicate your needs then I can image this is how it was "missed". Its never an inconvenience for our staff to fulfil the needs of our guests but In honesty how can we fix problems that were avoidable had the check in been completed properly.

8/10 Good

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice, quiet room. We had trouble with our TV but management took care of it. The complimentary breakfast wasn't that great. The staff are very friendly. Perfect location for shopping and dining out.
Stayed 2 nights in Aug 2023
Response from BW on 30 Aug 2023
Thanks for your feedback.