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Hyatt Place West London/hayes

3.0 star property
Townfield's charm awaits with electric car charging, global cuisine at the on-site restaurant, and cozy moments by the inviting lobby fireplace

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Renovated in 2016, Hyatt Place West London/Hayes brings fresh energy to Townfield. Travelers enjoy an on-site grocery store, coffee shop, and the Gallery Cafe serving international dishes for breakfast and dinner. Families love the kids' menu, and everyone benefits from free WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

About the area

Map
Uxbridge Rd, Hayes UB4 0JN, 27, Hayes, ENG, UB4 0JN

Getting around

  • Hayes & Harlington Station
    4 min drive
  • Northolt Underground Station
    6 min drive
  • Heathrow Airport (LHR)
    18 min drive

About this property

Hyatt Place West London/hayes

  • Family-friendly hotel in Townfield, rejuvenated in 2016
  • At Hyatt Place West London/hayes, you can look forward to a corner/local shop, a free daily manager's reception and a coffee shop/cafe. The on-site international cuisine restaurant, Gallery Cafe, offers breakfast, dinner, light fare and children's meals. In addition to dry cleaning/laundry services and a fireplace in reception, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • Breakfast (surcharge), self-parking (surcharge) and an electric car charging station
    • Express check-out, express check-in and babysitting (surcharge)
    • A lift, a banquet hall and a front desk safe
  • Room features
  • All 170 rooms have comforts, such as premium bedding and laptop-compatible safes, in addition to thoughtful touches, such as air conditioning and dressing gowns.
  • More amenities include:
    • Childcare services and free infant beds
    • Egyptian cotton sheets and pillowtop mattresses
    • Bathrooms with designer toiletries and showers
    • 42-inch flat-screen TVs with cable channels
    • Fridges, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 13 per night)
  • Limited on-site self parking

Food and drink

  • Breakfast to-go available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • 24/7 Gallery Market
  • Coffee to Cocktails Bar
  • Gallery Cafe

Things to do

  • 24-hour gym
  • Children's club
  • TV in common areas

Family friendly

  • Children's club (surcharge)
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station
  • Conference centre (2,067 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 2016
  • Fireplace in lobby
  • Renovated entire property - May 2016

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 31 October 2022 to 19 September 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for to-go breakfast: from approximately GBP 10 per person
  • Self-parking fee: GBP 13 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Hyatt Place West London/hayes pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hyatt Place West London/hayes?

Self-parking is available for GBP 13 per night.

What time is check-in at Hyatt Place West London/hayes?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hyatt Place West London/hayes?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Hyatt Place West London/hayes located?

Located near the airport, this family-friendly hotel is within 9 mi (15 km) of Brunel University, Royal Botanic Gardens, Kew and Thames River. Ealing Broadway Shopping Center and Wembley Stadium are also within 9 miles (15 km). Southall Station is 26 minutes by foot.

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Reviews

Hyatt Place West London/hayes Reviews

8.2

Very good

8.6

Cleanliness

7.4

Location

8.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 427 out of 1000 reviews
Rating 8 - Good. 341 out of 1000 reviews
Rating 6 - Okay. 107 out of 1000 reviews
Rating 4 - Poor. 71 out of 1000 reviews
Rating 2 - Terrible. 54 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport , good rooms
Stayed 1 night in Sep 2022
Verified

6/10 Okay

Jens

Liked: Staff & service
Mediocre hotel and facilities. Very friendly and helpful staff
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

Arita

Disliked: Cleanliness, staff & service, amenities
Location
Stayed 1 night in Jul 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LATE NIGHT SNACKS IS LACKING,THE ROOMS WERE VERY SPACIOUS,STAFF WAS VERY HELPFUL
Stayed 9 nights in Jul 2019
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities
The room was nice enough, but the location isn’t good
Stayed 1 night in Jul 2022
Verified

8/10 Good

Ghadir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crashed for the night and left in the morning
Stayed 1 night in Jul 2022
Verified

4/10 Poor

KENNISHA

Disliked: Staff & service, property conditions & facilities
Property was Dingy, the Staff was lazy. no toiletries or towels
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Susan

Disliked: Cleanliness, amenities, property conditions & facilities
The property is 25-30 minutes away from the airport. The area is not good at all. The property is very run down. The pictures must be from many years ago. The towels are poor quality. Stains on the room carpet. Cab to the airport costs 25 pounds and you have to order in advance. Breakfast is cafeteria style. The entrance of the hotel is very confusing. The front dest is on the second floor and they have to buzz you in! This is more like Motel 6! more like 1 or 2 star hotel.
Stayed 1 night in Sep 2022
Verified

4/10 Poor

William

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The room was nice and the people at the desk were nice. That’s where the hood things end. First night the duvet had a few blood droplets staining it. The next night I spilled juice on the duvet. When I got back to the hotel the night after they hadn’t cleaned the room. They remade the bed with the same dirty sheets and duvet. Orange stain on it super obvious. And they didn’t give me fresh towels. They refolded the wet used towels and put them on the rack, including one with juice on it I used to try and dry the bed. After bringing that to the desks attention the cleaning lady was rude to me the rest of the stay. She kept asking if I needed the sheets changed over and over again and kept taking down the keys reschedule sign from the door. Eventually she took it away instead of just putting it back on the other side of the door. She entered while I was gone multiple times after being told I don’t need anything in the room today. The shower drain was clogged when I got to the room. At 9 the first full day we told the desk about it and told them we would be gone all day after 10. They said that after we leave they would fix it. The maintenance guy came up a few minutes later while we were still there and came in even tho the let’s reschedule sign was on the door handle until we left. One of the front desk personnel kept telling me repeatedly I should have booked through Hyatt and questioning why I used Expedia. And lastly they ran out of bags and I couldn’t get my laundry done.
Stayed 8 nights in Jul 2022
Verified

4/10 Poor

ANDRZEJ

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Krótki pobyt w Londynie

Hotel wymaga natychmiastowej inspekcji zarządzających marką HYATT i wyciągnięcia wniosków. Czystość wewnątrz i na zewnątrz pozostawia wiele do życzenia. Brak wody w pokoju !!!! To nie jest dobra wizytówka dla marki HYATT
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near the airport, affordable, and quiet. Which was all I needed for this exact time.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located. Efficient, helpful and friendly staff. Good size and well equipped room.
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here and the staff were really friendly! I would definitely be staying here again :)
Stayed 7 nights in Jun 2022
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice would definitely go again

Very nice breakfast included for each day nice self serving layout. Room was clean and tidy and very nice
Stayed 4 nights in Jun 2022
Verified

4/10 Poor

Shawn

Disliked: Staff & service, amenities, property conditions & facilities
I have spoke with staff regarding one issue.
Stayed 3 nights in May 2022
Verified

10/10 Excellent

Siddhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lage und hotel service 5 sterne

Gute Lage in der Nähe vom Inder Viertel , top service, frühstück langweilig aber ist üblich in england. 5 sterne das hotel und die lage
Stayed 2 nights in May 2022
Verified

10/10 Excellent

Uttam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Netjes, goed beveiligd, klantriendelijke personeel
Stayed 3 nights in May 2022
Verified

6/10 Okay

Komal

Disliked: Cleanliness, property conditions & facilities, room comfort

Trænger til en ordentlig omgang hovedrengøring

Sød og venlig personale. Støvet og meget beskidt hotel værelse. God placering, hvis man skal til South Hall.
Stayed 1 night in May 2022
Verified

8/10 Good

Beyant

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2022
Verified

8/10 Good

Sylvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In Summe hat das Preis-Leistung-Verhaltnis gestimmt.
Stayed 3 nights in Mar 2022
Verified

10/10 Excellent

Rusty

Liked: Staff & service
Fantastic hospitality!
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

Bal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful

Very pleasant stay...was upgraded too. I would say say, room freshup n coffee top up would be nice...
Stayed 2 nights in Feb 2022
Verified

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff exceptionally helpful

Reception staff Avisha at Southall Hyatt was exceptionally helpful. Her colleague Adil also helped to resolve the issues we were having. Special thank you to both of them.
Stayed 1 night in Feb 2022
Verified

8/10 Good

Gandhar

Liked: Staff & service
Expensive parking, tired rooms clogging bathroom. On the plus side the staff was welcoming and doing best what they can.
Stayed 1 night in Feb 2022
Verified

8/10 Good

Binte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inexpensive near-airport hotel

Inexpensive hotel handy for Heathrow, clean and nothing special but good value for money.
Stayed 1 night in Feb 2022