Search Guest Houses in Llangollen

"The bed was very soft and dipped in the middle so my husband and I kept rolling into the middle. We mentioned this to the staff and they offered to move our room or to try with a mattress topper. We started with the mattress topper but it was too big for the bed. We noticed the mattress was over 10 yrs old. The pool is huge and is used by locals as well as guests. Usually more busy in the morning. The steam room did not work and was overall dated and needs a revamp. I noticed all the ventilators l, in the room, in the spa, in the corridors were FULL of dust. The restaurant was good (also needs a deep clean!) the option for breakfast was good and you have the option to request vegi option. Also noticed cobwebs near the lights and the windows walking into the restaurant was full of finger prints. The table was sticky. Staff were very helpful in all areas, the pool opening times are long, which is nice when you want to relax in the evening. It’s about a 3 min walk from the hotel. Overall the hotel is nice but looks like it has been neglected quite a bit. "

"Staff are so helpful"

"Service excellent Staff friendly and helpful cant do enough for you Walk out side and shops, restaurants so close Food 10/10 Will be booking again soon "

"My room was clean and spacious. There was a chair in the room in poor condition that needed to be removed and replaced but otherwise it was comfortable. There is an excellent gym and a small but good hotel pool. I didn't use the spa but there is one at the hotel. Parking is expensive at GBP12 overnight but this may be standard for Chester. Breakfast is a buffet, food was plentiful and hot. The staff members were welcoming and helpful throughout the hotel. "

"Lovely modern decor. Parking at the back - not well signposted Room as described. It had been cleaned, but when we went to put our belongings in a draw, the previous persons clothing, underwear and dirty socks were still in the draw. Stain to the bedding. Use the phone to call reception- it’s was broken. Went to reception, explained this, Daria on the desk was very apologetic, and swapped us rooms with no issues with an upgrade. She was very polite and professional. Theses things happen. Hotel is very clean, and a lovely atmosphere. Opposite the train station, good location and a short walk to the shops and restaurants. We will definitely stay again. "

"Hotel was just ok, but they had an open fire in the reception area, which basically smelled the whole of the hotel out, and our clothes still smell of it. Had to leave the bedroom window open all night to let fresh air in, even though my wife was cold. On the plus side I would definitely go back to Llangollen it was lovely, but would not stay at this hotel."

"When we arrived on a Saturday late afternoon, it was like entering a nightclub. There was a wedding with an open DJ above the bar area. It was so loud you couldn’t easily hear the staff. When in our room, the music was booming through. We asked to move to another room and they were able to facilitate this. Staff were polite and helpful. The room itself was good; a small but functional bathroom, very comfy bed and good blackout blinds. The window needed a lot of adjustment to close it which took a long time but eventually was shut. Nice to have windows that actually open though. Breakfast was as expected. Quite a good range of food but juices were sub standard, more like a weak squash than a juice. Overall, we slept fairly well and the room was fine but entering a hotel and feeling like you were in a club meant we didn’t want to have a drink at the bar or stay downstairs at all. This may have been a very different experience on a different day. "

"Great location and proximity to shopping, eating and drinking. Great team in reception and the bar area, nothing was too much trouble for anyone, big smiles and laughs from everyone. Really unique quirky room that was comfortable and had everything you could possibly need. We’ll definitely be back."

"Hotel is ok "