On the beach
Check availability

Reviews of Elsinore Hotel

2.5 out of 5
Elsinore Hotel
11 St Georges Crescent, Llandudno, Wales

Reviews

7.2

Good

Rating 10 - Excellent. 28 out of 128 reviews" "
Rating 8 - Good. 48 out of 128 reviews" "
Rating 6 - Okay. 29 out of 128 reviews" "
Rating 4 - Poor. 8 out of 128 reviews" "
Rating 2 - Terrible. 15 out of 128 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Geraint

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food service was crap. Waited 45 mins for pouched eggs which by the look of the other people they were hard boiled with no running yoke. We left after waiting 45 mins for food and went else were to pay for food. Second day we did not get offered tea or what food we wanted. Room had a step to go into the bathroom which was not marked on the floor and only had a very small sign on the door below the handle which was a job to see what it was. Broken wardrobe,Bed were two singles pushed together. Sellotape on the cracked windows.Waste pipes running down the wall of the room and you could hear who was using the toilets above us. WILL NOT BE GOING BACK AGAIN
Stayed 2 nights in May 2024

8/10 Good

ROBERT

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was clean, but the mattress needs renewing, as the springs were begining to come through, continental breakfast was good, staff were nice and attentive, needs a bit of a pint job through our and new carpets on the stairs, but was clean.
Stayed 1 night in Mar 2024

2/10 Terrible

Malcolm

When we left the following morning
Stayed 1 night in Feb 2024

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities
We actually stayed at The IRIS hotel as Elsinore was under renovation following storm damage. We were upgraded to a sea view room at The Iris, with a gorgeous huge bay window with the pier in sight. The lady at reception was lovely and friendly. Breakfast gentleman was also so mannerly and friendly. Everything was super clean, but cosy. This cost us £53 inc continental breakfast, for two. Superb value for money.
Stayed 1 night in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly Great location
Stayed 1 night in Nov 2023

10/10 Excellent

alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room big clean shower excellent good views from windows only niggle mattress a bit to soft for me but overall exellent
Stayed 2 nights in Oct 2023

6/10 Okay

Elaine

Travelled with partner
Liked: Staff & service, amenities
It was very basic but clean enough , suitable if you’re on a budget
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Stayed 2 nights in Sep 2023

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
A great location and a great stay!
Stayed 1 night in Aug 2023

8/10 Good

a

Travelled with family
Liked: Cleanliness, staff & service, room comfort
the b+b was lovely we had a sea view room,close to the town,enjoyed our stay beds were very comfortable
Stayed 3 nights in Apr 2023

10/10 Excellent

Artur

Stayed 1 night in Feb 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Was a lovely nice clean hotel on the sea front
Stayed 1 night in Nov 2022

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Disliked: Amenities
Great location, rooms were clean and staff was nice. Beds were terrible, not comfortable at all. Breakfast was crap and was priced too high for what you get.
Stayed 2 nights in Oct 2022

4/10 Poor

Rihab

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
Receptionist wasnt helpfully at all u talk to him u was looking the ither way and talking back. Hall way was leaking from the ceiling, curtains as u can see doesnt cover the window and couldnt sleep from the light . So not happy
Stayed 1 night in Aug 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Lovely location great price would definitely stay again helpful staff
Stayed 2 nights in Aug 2022

8/10 Good

Laura

Liked: Staff & service, room comfort
The entrance and public areas are dated in need of update but room was lovely with everything i needed and the hotel is in a great position... great for a night away you only need a bed !!! In a great location for the price !!
Stayed 1 night in May 2022

4/10 Poor

Edward david

Disliked: Staff & service, room comfort
Disappointed
We appreciate that we may have not booked in on basific time scale, could do with night staff to cater for late arrivals. Did phone for assistance using mobile number available, but staff did not respond to our call, we had no alternative but to stay and sleep on the red sofa in lounge, felt uncomfortable with this outcome. No staff around early morning either.
Stayed 1 night in Apr 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in need of a refurbish but our room was nice and clean. Friendly staff.
Stayed 3 nights in Apr 2022

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Frederick

Stayed 1 night in Mar 2022

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend, will not stay again
Stained bedding and furnishings Dirty glasses Bathroom not cleaned Window didn't shut properly and radiator didn't work so the room was freezing Stains on walls and obvious water damage staining Carpet and skirting board clearly been chewed by mice Damage to bathroom door so had to slam it to close it properly No breakfast despite this being included in the price Ni wifi at all unless you ask for the password which only works if you are sat by the reception Needs a complete revamp to the property as clearly old and deteriorating If i could have had a refund and stayed elsewhere i would have
Stayed 2 nights in Feb 2022

4/10 Poor

Thomas

Stayed 1 night in Feb 2022

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly,room was large warm and clean
Stayed 1 night in Jan 2022

2/10 Terrible

Kerry

Stayed 2 nights in Jan 2022

8/10 Good

Roger

Stayed 1 night in Jan 2022

10/10 Excellent

Roger

Stayed 1 night in Jan 2022

6/10 Okay

Nathan

Business traveller
Liked: Staff & service
Was just okay.
Stayed 3 nights in Dec 2021

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant staff, clean room
Pleasant snd helpful staff, clean room and hotel
Stayed 1 night in Dec 2021

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service
Poor and misleading
We booked our stay based on location, cost and with breakfast included. Breakfast was not included or discussed when we booked in, the morning receptionist dismissed me when I asked about breakfast and told me ‘breakfast is never included love’ I felt offended. I caught my foot on a loose tile on the steps Of the hotel on my way out in the evening it was sharp and as it was dark and not very well at the entrance, I didn’t see it. The room was clean enough but there was quite a lot of dust on the furniture. The taps ran brown water for a few minutes when we turned on the taps and there was a strong smell of cannabis from the adjoining rooms. After we departed we received a quite intamidating email to tell us we had to vacate our room or be charged, despite the fact we had left over an hour ago. We did receive an apology for this but after visiting another hotel down the prom and the price being £20 more for a much higher standard bed and breakfast we feel really disappointed and that our stay was misold to us.
Stayed 1 night in Dec 2021

8/10 Good

Steven

Liked: Cleanliness, room comfort
Not told when checking in that breakfast needs to be booked by 5pm. So as didn’t check in till 6.30 pm. And no you can’t have any breakfast was the answer in the morning !!!!!!
Stayed 1 night in Dec 2021

6/10 Okay

Kim-marie

When I arrived, I was not booked in. I needed to walk to another hotel and book in there as I was staying in a different hotel. Room cosy and clean. Bed was comfy.
Stayed 1 night in Dec 2021

8/10 Good

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Dawn

Stayed 1 night in Nov 2021

10/10 Excellent

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Our room was a large sea view one. The bed was very comfortable and the general cleanliness of the room / bathroom was good. An enjoyable stay at the Elsinore.
Stayed 1 night in Nov 2021

6/10 Okay

Louise

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Eisinore
The room was tired and on suite facility shower fitting much too low for an average height person to use. Also when booking it stated there was a bar that was unavailable and no access to food (breakfast facility). There was no heating on in the rooms and struggled to close bedroom window.
Stayed 1 night in Nov 2021

10/10 Excellent

Miss

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to bars restaurants
Nice hotel staff helpful room spotless could do with carpets changing on hsl 100 meters to bars and restaurants
Stayed 1 night in Nov 2021

8/10 Good

Ruwani

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2021

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable will use again
Stayed 1 night in Oct 2021

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Fab Location
Good reasonably priced stay with spacious clean room with 2 huge beds. Staff were attentive, dining room not in use due to Covid reg so can not comment fully on service. What staff we met were polite and helpful. We would stay here again. It is in a fabulous location right near beach and all shops, bars and pier.
Stayed 2 nights in Sep 2021

8/10 Good

Muhammad Haris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect. Only issue was there’s no wifi in the rooms and the mobile signals inside the room are somehow also poor.
Stayed 1 night in Aug 2021

8/10 Good

Les

Travelled with group
Passable
It seems to be getting a makeover, rooms were clean place was quiet. Great for a one night stay, longer‽???? Great view of the promenade, and on street parking,
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Nice big sea view room
Stayed 1 night in Aug 2021

8/10 Good

Anaid Ingrid

Liked: Cleanliness, room comfort
Not so welcome Inv check-in but good enough
Overall, everything was good except the check-in. They wanted to pay in cash because they supposedly had problems with the card machine, but when I told them I didn’t have enough cash, they managed to fix the cash machine. That issue wasn’t very welcoming at all.
Stayed 1 night in Aug 2021

6/10 Okay

Sylwia

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Terrible don’t recommend I waiting refund
Stayed 2 nights in Jul 2021

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel I’ve been too
It was horrible staff didn’t show us around you get handed a key and left to it having to find everything ourselves, no drinkable water in rooms bed was uncomfortable room you can hear everything even someone walking past the shower was probably the best part and even that was bad, you get stared at and judged and commented when leaving and coming back, over all rubbish hospitable was rubbish definitely won’t be staying again! Avoid at possible
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location superb but a little run down
Stayed 4 nights in Jul 2021