Apartments in Liverpool

"The room and common areas were in quite poor condition."

"Room felt real dirty and smelled foul. The smoke detector was not connected and tv did not work. Hotel seemed very run down and needed some maintenance. "

"Amazing stay here. We booked this hotel on a Monday during a road trip and stayed at a Hilton the following night in another city (which was horrible) . On our way back we were looking for other hotels to book and we were so paranoid about risking and staying at another crap hole we decided to go back to the Crafts man. Friendly staff, clean room and property. It was a no brainer. Would stay again."

"No complaints. Felt safe for my family."

"Everything was perfect, will be staying here again!!"

"There were ants in the bathroom and no juice at breakfast. The dumpster outside was overflowing with trash and the fence along the parking lot looked like someone drove through it. The room smelled musty."

"👍"

"Reserved through hotels.com. Checking in, she couldn’t find my reservation or payment, and gave an email address that wasn’t mine. Red flag. I showed her the hotels.com charge in my credit card transactions. She then acted like she found it and I gave her my credit card to be charged a 50$ refundable fee for “incidentals.” In the room I pulled back the sheets, they were visibly dirty and not changed. I asked for clean sheets and while in my room she asked how long I was staying and was I traveling alone. Red flags. Then I saw a cockroach. I should have left, but it was late and I was exhausted after a solo drive from AZ. This part I can’t prove, but at 4 AM I saw an alert for a suspicious charge, an online clothing outlet. I locked my card. Also saw I’d been charged twice for the room, by hotels.com and by the motel. I cancelled the card. A new card was issued. The same day another fraudulent charge came on the NEW CREDIT CARD that I didn’t have yet! The credit card company found a digital card account, requiring my personal information. I suspect this happened at the motel, and there is an investigation by Wyndham and the credit card company. Checking out, the desk person played dumb and he couldn’t find my double charge for the room. A “manager” said he would reverse the charge. It was never refunded, or the 50$ refundable charge. Wyndham investigated, the motel denies double charging me. AVOID THIS HOTEL. IT SHOULD BE REMOVED FROM HOTELS.COM."

"The rooms were clean and fresh. You can tell the place is new. Breakfast was good. Food looked appetizing and tasted great! I was disappointed that they said there were biscuits but I either missed them because I was late or they didn't have them that morning. The staff was super friendly and inviting. We walked in to a smiling front desk staff which felt welcoming. I highly recommend Home2 Suites By Hilton!"