My Story Hotel Ouro

Property class: 3

Choose dates to view prices

Near Rossio Square and Avenida da Liberdade, My Story Hotel Ouro provides a shopping centre on-site, dry cleaning/laundry services and a bar. The on-site restaurant offers lunch and dinner. Guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar
  • Laundry room
The current price is NZ$353
includes taxes & fees
6 Oct - 7 Oct

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room

A hotel room with a bed, two bedside tables, a nightstand, a lamp, and a vase with flowers.

Double Room

8.4 out of 10
Very good
(34 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

A hotel room with two beds, a small bedside table, a nightstand, a window, and patterned wall tiles.

Twin Room

10.0 out of 10
Exceptional
(12 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Room

A hotel room with two beds, bedside tables, a nightstand, a lamp, a vase with flowers, and a window.

Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

A hotel room with a bed, bedside tables, a nightstand with a lamp, and a window.

Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 2 Double Beds

View all photos for Double Room

A hotel room with a bed, a mirror, and a door leading to a bathroom.

Double Room

  • Sleeps 2
  • 1 Double Bed

Room

  • Sleeps 10

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About the area

Located in Lisbon City Center, a neighbourhood in Lisbon, My Story Hotel Ouro is near a metro station. Santa Justa Elevator and Lisbon Cathedral are notable landmarks, and the area's natural beauty can be seen at Costa da Caparica Beach and Carcavelos Beach. Looking to enjoy an event or a game while in town? See what's happening at Restelo Stadium or Jose Alvalade Stadium. Guests love the hotel's central location. Visit our Lisbon travel guide
Map
Rua Áurea 100, Lisbon, 1100-063

What's nearby

  • A plaza with a statue, a large archway, and yellow buildings.
    Commerce Square
    3 min walk - 0.3 km
  • A square with a fountain, a monument, and patterned pavement.
    Rossio Square
    3 min walk - 0.3 km
  • A historic bridge with ornate metalwork and a view of a cityscape with red-tiled roofs.
    Santa Justa Elevator
    3 min walk - 0.3 km
  • A grand archway with intricate carvings and columns, flanked by buildings with balconies and windows.
    Rua Augusta Arch
    3 min walk - 0.3 km
  • A historic building with ornate architecture, a clock tower, and a tram in the foreground.
    Lisbon Cathedral
    5 min walk - 0.5 km

Getting around

  • Rua da Conceição Stop (28E)
    1 min walk
  • Rossio Station
    7 min walk
  • Lisbon (LIS-Humberto Delgado)
    30 min drive

Restaurants

  • Pastelaria Néné
    2 min walk
  • Casa Portuguesa do Pastel de Bacalhau
    1 min walk
  • Cotidiano
    1 min walk
  • Brew
    2 min walk
  • The Folks
    2 min walk

About this property

My Story Hotel Ouro

  • Hotel near Rossio Square
  • Located close to Santa Justa Elevator and Commerce Square, My Story Hotel Ouro provides a shopping centre on-site, dry cleaning/laundry services and a bar. The on-site restaurant offers lunch and dinner. Stay connected with free in-room WiFi.
  • Additional perks include:
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and smoke-free property
    • A gift shop, a TV in reception and tour/ticket information
    • A lift, multilingual staff and a 24-hour front desk
    • Guest reviews say great things about the central location and helpful staff
  • Room features
  • All 51 rooms feature comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • Flat-screen TVs with cable channels
    • Daily housekeeping, desks and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Designer stores
  • Shopping centre
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 15 for children
  • Airport shuttle fee: EUR 25 per room (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 7845

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is My Story Hotel Ouro pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at My Story Hotel Ouro?

As of 19 Sept 2026, prices found for a 1-night stay for 2 adults at My Story Hotel Ouro on 6 Oct 2026 start from NZ$353, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at My Story Hotel Ouro?

This property doesn't offer parking.

What time is check-in at My Story Hotel Ouro?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at My Story Hotel Ouro?

Checkout is at 11:00 AM.

Does My Story Hotel Ouro provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 25 per room applies.

Where is My Story Hotel Ouro located?

Located in Lisbon City Center, this hotel is within a 5-minute walk of Rua Augusta, Rossio Square and Commerce Square. Santa Justa Elevator and Lisbon Cathedral are also within 10 minutes. Rua da Conceição Stop (28E) and Baixa-Chiado Station are within a 2-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

My Story Hotel Ouro Reviews

9.0

Wonderful

9.4

Cleanliness

9.6

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 445 out of 814 reviews
Rating 8 - Good. 280 out of 814 reviews
Rating 6 - Okay. 65 out of 814 reviews
Rating 4 - Poor. 18 out of 814 reviews
Rating 2 - Terrible. 6 out of 814 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and very clean
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Place at a Central Location of Lisbon! Would 100% stay there again.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warming, rooms are tiny. Great location. Charming, quaint hotel. Historic building with modern interiors. Staff is super friendly and helpful. We loved the hotel. Not suitable for our larger friends. Rooms are tiny.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property's location was excellent.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Helpful, friendly staff. Kept clean and tidy. Had a meal in the attached restaurant. Good meal. Special mention to Jules who served us. The room was small but comfortable and had everything we needed. Lots of bars and restaurants within easy walking distance. Good transport links. If getting the metro from the airport, the Baixa-Chiado stop is the closest. Big station, leave via the Rua do Crucifxo exit.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a great location, close to a lot of attractions and within walking distance. The hotel was very clean and safe, they came to clean every day. There is an elevator for luggage and they even held my luggage for a few days. The area is great, very safe and there are lots of restaurants, shops, stores nearby. The room was very comfortable and a good size, had a refrigerator and a lot of nice amenities. The restaurant at the hotel also has good food and was nice and convenient. Staff was friendly and helpful, would recommend this hotel and would stay here again.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in two rooms with our adult children. Very cold AC, clean rooms, friendly staff and convenient location for exploring Lisbon. Our bed was lumpy and uncomfortable, it may need to be rotated or replaced. Overall I would recommend this hotel
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff who were extremely courteous, helpful and welcoming! Wonderful breakfast! Fantastic shower!
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great, nearby to all the major shops and transportation. We loved being walking distance to the water. Two things that could have been better. The room maid service was just ok. I felt the floors weren’t always cleaned. Secondary, the breakfast space was tight!
Stayed 10 nights in May 2026
Verified review

10/10 Excellent

Centrally located, everything you need within a short walk. Sound proofing was brilliant as slept really well. Rooms were cleaned daily and staff were helpful.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 nights, the room were very clean. Great bakery across the street. In the center of everything. 2 min walk from the subway.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional and charming hotel! It is perfectly located near the train station, shops, restaurants, river square, trams, etc. The hotel staff are friendly (all of them!) and helpful. They willingly kept our luggage until our room was ready, answered questions about transportation and the neighbourhood. The breakfast has healthy choices and lots of variety - eggs, fresh pasteries, juices, cheeses, coffee etc. The rooms are clean, spacious (for Europe), and quiet even with a balcony. The balcony is awesome for fresh air and views. I highly recommend this hotel - it is perfect for a few days exploring Lisbon!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
All Staffs are very nice and willing to help their guest. Loved to stay in this hotel and all core travel spots are very close to go.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and a very pleasant stay.
Stayed 2 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel great location
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. The area near the hotel is very busy but the room was quiet. Great location to walk to the major attractions.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a clean comfortable room added to the perfect location of the Hotel made our stay effortless.
Stayed 4 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a chic hotel new and modern. The breakfast was ok but not great. No eggs to order included. But they have good scramble and boiled eggs amongst other things. The only negative I found was the the rooms are tiny. There is room for two legs all around the double bed/full size bed I selected. The air condition is great for those traveling in the room. I probably will not stay here again because the room was really small. No room for anything. No closet, no drawers. All other things were good, safe, voice maker and mini bar.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the middle of everything. Convenient for walking to many of the tourist destinations. Staff were extremely helpful and friendly.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Excelent service, very happy with our stay
Stayed 3 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City centre stay

Good location, clean, nice bar, great breakfast.
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location right in the heart of Lisbon. So many dining and shopping options at your doorstep. Staff was very friendly and helpful both at the Front Desk and in the Restaurant.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Amenities
Clean, great service and best location!
Stayed 5 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff were approachable and friendly. The hotel itself was centrally located to get to tourist attractions and all other amenities.
Stayed 4 nights in Mar 2025
Verified review

8/10 Good

Liked: Property conditions & facilities
Room was clean, staff seemed very young and a bit unproffesional. Flies in room as well. Location was decent.
Stayed 4 nights in Nov 2025