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My Story Hotel Ouro

3.0 star property
Hotel with a restaurant, 5-minute walk to Rossio Square

Choose dates to view prices

My Story Hotel Ouro places visitors in Lisbon's vibrant energy. Guests can unwind with drinks at the bar, savor authentic Portuguese cuisine, or browse the on-site mall. Near Avenida da Liberdade, the hotel offers free WiFi and multilingual staff to help travelers.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
The current price is NZ$228
includes taxes & fees
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room

Double Room

Double Room

8.4 out of 10
Very good
(21 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Cable channels
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Minibar, in-room safe, desk, soundproofing

Twin Room

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Cable channels
  • 12 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Cable channels
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 2 Double Beds

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About the area

Map
Rua Áurea 100, Lisbon, 1100-063

What's nearby

  • Commerce Square - 3 min walk - 0.3 km
  • Santa Justa Elevator - 3 min walk - 0.3 km
  • Rossio Square - 5 min walk - 0.5 km
  • Castle of São Jorge - 7 min walk - 0.6 km
  • Avenida da Liberdade - 8 min walk - 0.7 km

Getting around

  • Rua da Conceição Stop (28E) - 1 min walk
  • Rossio Station - 7 min walk
  • Lisbon (LIS-Humberto Delgado) - 29 min drive

Restaurants

  • ‪Casa Portuguesa do Pastel de Bacalhau - ‬1 min walk
  • ‪Cafetaria São Nicolau - ‬1 min walk
  • ‪Brew - ‬2 min walk
  • ‪Grilled & Company - ‬2 min walk
  • ‪Koppu Ramen Izakaya Chiado - ‬1 min walk

About this property

My Story Hotel Ouro

Hotel near Rossio Square
Located close to Santa Justa Elevator and Commerce Square, My Story Hotel Ouro provides a shopping centre on-site, dry cleaning/laundry services and a bar. The on-site Portuguese cuisine restaurant, My Story Hotel Ouro, offers lunch and dinner. Stay connected with free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a gift shop
  • A front desk safe, a lift and concierge services
  • A TV in reception, a 24-hour front desk and multilingual staff
  • Guest reviews say great things about the central location and helpful staff
Room features
All 51 rooms feature comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks and phones

Similar properties

Exterior

My Story Hotel Augusta

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.2 out of 10, Wonderful, 498 reviews
The price is NZ$218
includes taxes & fees
24 Nov - 25 Nov
My Story Hotel Augusta

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • My Story Hotel Ouro

Things to do

  • Designer stores
  • Shopping centre
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 15 for children
  • Airport shuttle fee: EUR 25 per room (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Property Registration Number 7845

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

My Story Hotel
My Story Hotel Ouro
My Story Hotel Ouro Lisbon
My Story Ouro
My Story Ouro Lisbon
My Story Hotel Ouro Lisbon
My Story Ouro Lisbon
My Story Ouro
Hotel My Story Hotel Ouro Lisbon
Lisbon My Story Hotel Ouro Hotel
Hotel My Story Hotel Ouro
My Story Hotel Ouro Hotel
My Story Hotel Ouro Lisbon
My Story Hotel Ouro Hotel Lisbon

Frequently asked questions

Is My Story Hotel Ouro pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at My Story Hotel Ouro?

As of 6 Nov 2025, prices found for a 1-night stay for 2 adults at My Story Hotel Ouro on 2 Dec 2025 start from NZ$211.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at My Story Hotel Ouro?

This property doesn't offer parking.

What time is check-in at My Story Hotel Ouro?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at My Story Hotel Ouro?

Checkout is at 11:00 AM.

Does My Story Hotel Ouro provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 25 per room applies.

Where is My Story Hotel Ouro located?

Located in Lisbon City Center, this hotel is within a 5-minute walk of Rua Augusta, Rossio Square and Commerce Square. Santa Justa Elevator and Lisbon Cathedral are also within 10 minutes. Rua da Conceição Stop (28E) and Baixa-Chiado Station are within a 2-minute walk.

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Reviews

My Story Hotel Ouro Reviews

8.8

Excellent

9.4

Cleanliness

9.6

Location

9.2

Staff & service

8.8

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 392 out of 742 reviews
Rating 8 - Good. 265 out of 742 reviews
Rating 6 - Okay. 63 out of 742 reviews
Rating 4 - Poor. 16 out of 742 reviews
Rating 2 - Terrible. 6 out of 742 reviews

Reviews

10/10 Excellent

Milene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, clean, modern, and right in the downtown area, near shopping, plenty of great dining options but still quiet enough for a good night sleep
Stayed 2 nights in Aug 2025

10/10 Excellent

Kitt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location right in the heart of Lisbon. So many dining and shopping options at your doorstep. Staff was very friendly and helpful both at the Front Desk and in the Restaurant.
Stayed 2 nights in May 2025

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff were approachable and friendly. The hotel itself was centrally located to get to tourist attractions and all other amenities.
Stayed 4 nights in Mar 2025

10/10 Excellent

Yuk Lung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Oct 2023

8/10 Good

LYNETTE

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel great location
Stayed 2 nights in Feb 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff!
Stayed 6 nights in Nov 2024

10/10 Excellent

MIGUEL

Liked: Amenities, property conditions & facilities
Excelent service, very happy with our stay
Stayed 3 nights in Aug 2023

8/10 Good

Gunnar Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Small room.
Stayed 2 nights in Sep 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property within walking distance of many attractions and most transportation
Stayed 5 nights in Feb 2023

10/10 Excellent

marlene

Liked: Cleanliness, staff & service, property conditions & facilities
It is very central and walking distance from a lot of attractions in lisbon.

8/10 Good

herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in general but several derelict buildings awaiting renovation
Stayed 3 nights in Jun 2024

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great few days place to stay

Great location very friendly staff Comfy and fully appointed room a little in the snug side Perfectly clean Close to the metro and main shopping and dining areas No complaints
Stayed 2 nights in Jun 2023

8/10 Good

herman

Liked: Cleanliness, staff & service, property conditions & facilities
Staff ,for the most part were helpful and friendly.
Stayed 8 nights in Sep 2023

10/10 Excellent

Dallon

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, fabulous location, right in the middle of tourist area. Room was very quiet, and staff was very friendly and helpful. Breakfast was not too many variety but good quality, especially the pastries. Stayed four nights.
Stayed 4 nights in Apr 2023

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, tidy and helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Janina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. The location is easily accessible by train, bus, or tram. Despite being in a tourist area, when you stay here it blocks all the sound from the street, thanks to the windows and blackout doors. The rooms are neat, comfortable, and clean. The staff are very friendly and accomodating. One of the rooms we booked did not have the air conditioning working and the staff were able to move us to another room to accomodate. I would highly recommend staying here.
Stayed 4 nights in Jul 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel Good staff and breakfast was great good location just that bathroom is small and there is no tea or coffee machine in the room
Stayed 1 night in Jul 2023

8/10 Good

Carole

Liked: Cleanliness, staff & service
Staff was very helpful. Night front desk , she went above and beyond to help with transportation. Rooms are very small but clean.
Stayed 2 nights in Apr 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and comfortable and very quiet. The location was good for theater district but could be more central for sightseeing. Liked to have the restaurant available for breakfast. There are many steps when carrying luggage.
Stayed 2 nights in Sep 2023

8/10 Good

Martinus

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are a bit small
Stayed 3 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of this Hotel is excellent as it has easy walk to all major areas. For those of us who prefer to use the stairs, this hotel has a beautiful wooden staircase with sturdy antique railings. There is large graphics on the staircase walls and the stairs are very well lit up. The Front Desk and Service staff are are very efficient and friendly. You can have your meals indoors or outdoors.
Stayed 7 nights in Jul 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 8 nights at this hotel for our 30th anniversary. The room was well decorated for our arrival! All of the staff were amazing! A special shout out to Ana, Francesca, Marianne, Tareq, Mazad and Rana for attending to our every dining need. And also to Joanna who made excellent suggestions for things to do and places to go in Lisbon! Tomas and Miguel were always there to assist with our every need. The room was kept well stocked and cleaned. The breakfast buffet was always full with many excellent choices! A very clean hotel in an excellent, safe, tourist area. We highly recommend that you stay there when visiting Lisbon!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

Alright if you just want a place to sleep

Pros: perfect location to stations, bars and attractions Cons: room was quite different from the photos, it was old, dark and lack maintenance especially for the bathroom. The window is next to a alley and no sunlight can come in. Non stop noise from the water pump that annoy us a bit.
Stayed 3 nights in Jun 2023

6/10 Okay

Tamir

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Bad room hotel in a good location.

The most smallest room I've ever been in. You can not stand by the bad from either sides. Not suitable to be in. The location is great - the best location in lisbon. Breakfast was pleasing not much to ecspect. After being there, i think it was better to locate a little farther from the center, and get a better hotel. It was desapointing...
Stayed 5 nights in May 2023

8/10 Good

Lane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights. Clean, tidy, small room with high ceilings. Minor issues can easily be rectified… Room Climate control was locked at front desk which had to be unlocked daily by reception staff?! Coffee machine in room was not re-supplied with coffee on the 2nd day. Staff said that was their policy but quickly corrected that when we asked why there was a coffee machine?
Stayed 3 nights in Oct 2023