All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Incredibly good value. We booked 3 twin rooms for a girls weekend in Lille. The location is super - only a few minutes walk from Eurostar station and the same again to the beautiful old town. Hotel was simple, but super clean and comfortable and very good value. Staff were very friendly and accommodating of dropping our luggage early and collecting later than check-in and check out time. We tried the breakfast on one morning and that was great for just 12 euro, with a nice view. Would certainly return.
Joanna
Stayed 2 nights in Apr 2024
Response from LP on 24 Apr 2024
Good afternoon, We thank you for this lovely review. We're delighted that you enjoyed your time with us and we hope you think of us again for a next visit in Lille!Kind regards, Laetitia.
Response from Jean-François BEELS - Manager on 5 Apr 2024
Dear guestWe are sorry that the service did not meet your expectations, and we ask you to accept our most sincere apologies.Our hotel is keen to offer you the best quality of service for your stays; therefore, your opinion is very valuable.Neither upon your arrival nor upon your departure did you notify us of any inconvenience.We are therefore surprised by your rating.Best regardsJean-François BEELSManager
Good location, near train station, large shopping centre and central Lille which has plenty of food options. Room was clean and good quality for the price. Staff were very friendly and helpful. Utilities were good, with a nice bathroom
Olly
Stayed 2 nights in Mar 2024
Response from Karine on 2 Apr 2024
Dear guest,Many thanks for this warm feedback, we are glad you've enjoyed your stay with us, and we hope we'll see you soon back again.Best regards,
Really recommend this little hotel. Staff were courteous and kind. Room was spotless and a great central location within minutes of Eurostar and Gare du Lille. I would happily book again if and when we return to Lille.
Richard
Stayed 1 night in Mar 2024
Response from LP on 25 Mar 2024
Good afternoon, What a lovely feedback! Thank you so much. We're so glad you enjoyed your time with us, and we hope for sure to welcome you again if you were to come back to Lille.Kind regards, Laetitia.
Good evening, We thank you for taking the time to review your stay with us. We're happy to see that you enjoyed the room 403 and we hope your think of us again for a next stay.Best regards, Laetitia.
8/10 Good
Cornelius
Travelled with partner
23 Feb 2024
Liked: Cleanliness, staff & service, amenities
The bathroom was way to small
Cornelius
Stayed 3 nights in Feb 2024
Response from LP on 27 Feb 2024
Hello,We thank you for taking the time to rate your stay with us. We're sorry the bathroom was not to your liking. For a next time, don't hesitate to ask a room with a different layout, so that we find you a room with a bathroom more spacious. We hope to welcome you again sson.Best regards, Laetitia.
Good morning,We thank you for taking the time to give us a feedback of your stay in room 313. We're happy to see you enjoyed your stay. We hope to see you again for a next visit of Lille!Best regards, Laetitia.
8/10 Good
Lisa
Travelled with partner
16 Feb 2024
Excellent location and great value breakfast.
Rooms and beds small. Felt a little claustrophobic!
Lisa
Stayed 4 nights in Feb 2024
Response from LP on 19 Feb 2024
Good evening, We thank you for your feedback.We're glad you liked your stay with us. Please note our rooms will mostly be of 12m2, yours was a bit bigger. But we do have larger rooms, that don't have the view unfortunately. Let us know if you'de like to try another room for a next booking. We hope to welcome you again in the future!Best regards, Laetitia.
Everything they said on the tin.
Clean, quiet and comfortable at an affordable price.
Eifion
Stayed 4 nights in Jan 2024
Response from LP on 7 Feb 2024
Hello,We thank you for this feedback of your stay in room 207. We're delighted to read that you enjoyed your time with us and we hope to welcome you again soon.Best regards, Laetitia.
6/10 Okay
jonathan
28 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
jonathan
Stayed 2 nights in Jan 2024
Response from LP on 31 Jan 2024
Monsieur bonjour, Nous vous remercions d'avoir pris le temps d'évaluer votre séjour en chambre 513. Nous sommes navrés que celui-ci ne fut pas à la hauteur de vos attentes. Lors d'une prochaine réservation, n'hésitez pas à nous indiquer ce que nous pouvons faire pour améliorer votre séjour.Cordialement, Laetitia.
6/10 Okay
Simon
Business traveller
22 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Simon
Stayed 1 night in Jan 2024
Response from LP on 25 Jan 2024
Hello,We thank you for grading your stay with us. We hope you think of us for another stay in Lille.Best regards, Laetitia.
Very convenient location near the Flanders Rail Station and huge shopping centre. Very friendly reception staff.
J
Stayed 7 nights in Jan 2024
Response from LP on 23 Jan 2024
Good evening, Thank you for leaving a comment of your stay in room 513. We're so glad your one week long stay was a success. We hope you think of us for a next visit of Lille.Kind regards, Laetitia.
4/10 Poor
John
9 Jan 2024
John
Stayed 1 night in Jan 2024
Response from LP on 22 Jan 2024
Monsieur bonjour, Vous n'avez pas séjourné chez nous suite à des intempéries météorologiques. Votre note ne reflète en aucun cas nos services.Cordialement, Laetitia.
8/10 Good
Maribee
1 Jan 2024
Liked: Cleanliness, staff & service
Maribee
Stayed 3 nights in Dec 2023
Response from LP on 22 Jan 2024
Bonjour, Nous sommes ravis de constater que votre séjour fut réussi! Nous espérons vous accueillir à nouveau lors d'un nouveau séjour à Lille.Cordialement, Laetitia.
Excellent location, clean room. Bathroom is rather tiny.
Jan Jaap
Stayed 1 night in Dec 2023
Response from LP on 22 Jan 2024
Hello, We thank you for taking the time to give us a feedback of your stay. We're sorry to read your stay wasn't all you expected it to be. All our rooms have a bit of a different layout. Some have larger bathrooms than the one you had. Don't hesitate to ask us for a different type of room next time. We'll always do our best for our guest. We hope to see you again in the future.Best regards, Laetitia.
10/10 Excellent
Charlotte
13 Dec 2023
Charlotte
Stayed 1 night in Dec 2023
Response from LP on 15 Dec 2023
Thanks again for taking the time to rate your stay with us.Best, Laetitia.
8/10 Good
Neil
Travelled with group
13 Dec 2023
Liked: Cleanliness, staff & service
Nice little hotel in central Lille, less than 10 mins from Eurostar. Great customer service. Only issues were how cold the bathroom was and the small size of the beds. However I would definitely book again.
Neil
Stayed 2 nights in Dec 2023
Response from LP on 15 Dec 2023
Good afternoon, We thank you for taking the time to rate your stay with us. We're happy you enjoyed our room 607. Please note we have small extra heaters that we can lend if needed. Don't hesitate to ask us at the front desk, we're always open.We hope to greet you again in the future.Best regards, Laetitia.
Had a very nice stay. Location is brilliant. So close to both train stations and the main shopping area. Staff were fantastic and very helpful. The bedroom was clean and comfortable. The bathroom a little small for us, but functional. Would stay again but maybe ask for a different room with a slightly bigger bathroom
Charlotte
Stayed 2 nights in Dec 2023
Response from LP on 15 Dec 2023
Good afternoon,We thank you for this feedback of your stay with us. We're glad you enjoyed your time with us. Don't hesitate to ask for a room with a larger bathroom for a next time, we'll always do our best for you to have the best stay.We hope to see you again for a next visit of Lille.Best regards, Laetitia.
6/10 Okay
samantha
12 Dec 2023
samantha
Stayed 2 nights in Dec 2023
Response from LP on 22 Jan 2024
Hello, We thank you for grading your stay. We hope to greet you again soon.Best regards, Laetitia.
Comfortable budget hotel within a short walking distance of Lille Europe and Lille Flandres stations, as well as only a few minutes from the city centre. Rooms are compact but clean and tidy. This was our second stay and I’d go again. The staff are friendly and helpful and speak excellent English.
GILLIAN
Stayed 2 nights in Dec 2023
Response from LP on 15 Dec 2023
Good afternoon, Thank you so much for this kind feedback. We're delighted that you keep coming to our establishment. We indeed hope to see you again next year! Wishing you happy holidays.Kind regards, Laetitia.
Had a great stay here. The location was great, walking distance to train station, Eurostar and many sights in Lille. The bedroom was clean and well equipped. We were able to borrow items too as needed. Staff were lovely and went above and beyond to help find a pharmacy open at night when needed. Would highly recommend. Thank you
Hayley
Response from LP on 15 Dec 2023
Good afternoon,We thank you for taking the time to give us a feedback of your stay in room 307. We're happy to see that you enjoyed your stay. We hope to see you again next year.Best regards, Laetitia.
Great location, brilliant staff. Would stay again!
Evgeny
Stayed 3 nights in Nov 2023
Response from LP on 5 Dec 2023
Good morning, We thank you for this nice feedback. We're so glad you enjoyed your stay with us. We do hope to greet you again next year!Kind regards, Laetitia.
Clean and cosy hotel - good value for price. Welcoming staff on reception who were always friendly. Perfect location for exploring the city, in walking distance of every attraction and close proximity to the station. The only downside was a smell of the drains after being out all day, the bathroom had no ventilation and it wasn't pleasant to come back to but soon disappeared after opening the windows. Mentioning it on this review should there be a problem the hotel needs to explore further but otherwise didn't impact our stay. I would recommend this hotel to anyone on a short visit to Lille
Sarah
Stayed 2 nights in Nov 2023
Response from LP on 2 Dec 2023
Good evening, We thank you for your feedback and we're glad you enjoyed your stay. Don't worry we did check out the smell from the drains and it has been since fixed.We hope to welcome you again in the future.Best regards, Laetitia.
Stayed for RFU world cup. Great location for train stations and only 5 mins into city centre and 10 to old town.
Friendly staff and a good buffet breakfast. Nice rooftop terrace to eat breakfast
Keith
Stayed 5 nights in Oct 2023
Response from LP on 14 Oct 2023
Hello,We thank you for such a nice feedback. We're delighted that you enjoyed your stay in 311 an 313. We do hope to see you again in the future.Kind regards, Laetitia.
8/10 Good
Verified traveller
10 Oct 2023
Liked: Cleanliness, staff & service
Excellent location, within easy reach of the Eurostar and metro stations
Room was clean and tidy, albeit a bit cramped. Staff helpful and welcoming. Great for city break stay
Verified traveller
Stayed 3 nights in Oct 2023
Response from LP on 28 Oct 2023
Good morning, We thank you for such a nice feedback. We're glad you enjoyed room 413. We hope to have the pleasure to welcome you again!Kind regards, Laetitia.
8/10 Good
Maxine
Travelled with partner
8 Oct 2023
Well located and nice clean rooms. Didn’t like that the roof area is only used as an exclusive cocktail lounge. I was expecting some outdoor space as staying 5 nights
Maxine
Stayed 3 nights in Sep 2023
Response from Jean-François BEELS - Manager on 10 Oct 2023
Dear guest,We thank you for taking the time to share your experience following your recent stay. We are delighted to read that you appreciated the charm of our beautiful establishment as well as its location in the heart of the capital of Flanders. Hoping to have the pleasure of welcoming you again when you return to Lille,Best regardsJean-François BEELSManager
10/10 Excellent
Euan
Travelled with family, Travelled with family and small children
This was a brilliant hotel.for mid range market..
Brilliant staff,.clean room, spacious
Brilliant breakfast great view from the terrace. I loved the morning noise of people. Coming and going outside.
I hope hotel Chagnot has enjoyed hosting the Scottish people.
Many thanks from Mr McInnes.
Ps some milk in th bedroom would be nice, real tea and a bedside table..but i loved the hotel..
.
Euan
Response from BEELS Jean-François on 10 Oct 2023
Dear GuestWe thank you for your comments following your stay at the Hôtel Chagnot.It is with great pleasure that we receive your compliments. Also, we will not fail to share your assessments with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service.Looking forward to welcoming you again, we ask you to believe, dear customer, in the expression of our best feelings.Best regardsJean-François BEELSManager
Dear Customer,We thank you for your comments following your stay at the Hôtel Chagnot.It is with great pleasure that we receive your compliments. Also, we will not fail to share your assessments with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service.Looking forward to welcoming you again, we ask you to believe, dear customer, in the expression of our best feelings.Best regardsJean-François BEELSManager
Very pleasant in an excellent location.
Very friendly staff.
Andrew
Stayed 5 nights in Sep 2023
Response from Karine on 27 Sept 2023
Dear Sir,Many thanks for your warm feedback, we are glad you've enjoyed your stay, and we hope we'll see you soon back again.Best regards,
10/10 Excellent
Darele
17 Sept 2023
Darele
Stayed 1 night in Sep 2023
Response from LP on 18 Sept 2023
Good afternoon sir,We're delighted to see that you enjoyed your stay in room 111. We do hope to see you again for a next visit.Best regards, Laetitia.
8/10 Good
Susan
Travelled with group
11 Sept 2023
Liked: Amenities
Great location. Good for a short stay.
Susan
Stayed 4 nights in Sep 2023
Response from LP on 11 Sept 2023
Good afternoon, We thank you for your nice feedback. We're glad you enjoyed your stay in room 110. We hope to greet you again soon.Best regards, Laeitita
We were in room during a heat wave which coloured our viewpoint, there was a fan but didn't really do much since it was too hot, we were on courtyard side and had window open, there was some loud party going on til late into night that didn't help, couldn't close window due to heat and noise of party didn't help us sleep!
Garvie
Stayed 1 night in Sep 2023
Response from LP on 11 Sept 2023
Good afternoon,We're sorry to hear that your stay was dissapointing. We undertand for the heat, we will be having air conditionning at some point, but these things take time. As we are in the city center it can be quite noisy at times. We hope you give us another chance and don't hesitate to contact us beforehand to prepare your stay for the better.Best regards, Laetitia.
the hotel is quite cosy and the staff are very friendly and welcoming. They are 5 stars of our stay which makes our stay and traveling abroad v pleasant .
Jing
Stayed 3 nights in Aug 2023
Response from LP on 7 Sept 2023
Good afternoon, We thank you for taking the time to give us a feedback of your stay in room 307. We're so pleased that you enjoyed our establishment. We hope to greet you again in the future!Best, Laetitia.
good reasonably priced hotel in the centre of Lille bonus was breakfast on sun deck
John
Stayed 4 nights in Aug 2023
Response from LP on 6 Sept 2023
Good afternoon,We thank you for taking the time to give us a feedback of your stay in room 313. We're glad you enjoyed your stay and especially our breakfast with the nice view. We're glad we had such a nice weather during the market.We hope to see you again next year!Best, Laetitia.
The property is in a good location .Lots of restaurant and walkable to the centre.During the second and last day of my stay i was bitten a lot with mosquitos and it is not pleasant.
I show to the receptionist and she apologize and mention that they are having a problem with this and they are dealing with it.Otherwise i am happy during my stay
Tina
Stayed 3 nights in Aug 2023
Response from LP on 30 Aug 2023
Good morning,Thank you for your feedback. We're glad you enjoyed your stay in room 401 as our close location to the city center. We're sorry about the mosquitos and we hope this didn't stain your opinion of our establishment. We'de be delighted to welcome you again in the future. Best regards, Laetitia.
4/10 Poor
Maggie
Travelled with family
29 Aug 2023
Liked: Cleanliness
Rooms not replenished with tea or coffee, always had to ask at reception and for new paper cups.
Woken by 3 men right outside room working at 8am shouting very loudly. When I mentioned this at reception they didn’t even apologise.
Breakfast for 12 euros is very poor!
Maggie
Stayed 4 nights in Aug 2023
Response from Karine on 29 Aug 2023
Bonjour,Thanks for your feedback, which is more detailed than when you did check out. We've asked you if everything was fine, and you answered yes, but there were these 3 men that woke you up on Monday morning. We did tell you we were sorry about that, we had to do some little work inside our corridor at the front desk, but they had to check something at the 1st floor, your floor, for a few minutes. Our staff gives new tea/coffee sticks everyday, except if you ask them no to clean your room. It seems you've not liked your stay as much as you told us.Best regards,
10/10 Excellent
Kim
8 Aug 2023
Kim
Stayed 2 nights in Aug 2023
Response from lp on 9 Aug 2023
Good morning, We are delighted to see that you enjoyed your stay in room 513. We hope you think of us for a future trip in Lille.Best regards, Laetitia.
10/10 Excellent
Giles
5 Aug 2023
Excellence
Giles
Stayed 1 night in Aug 2023
Response from LP on 6 Aug 2023
Monsieur bonjour, Nous sommes ravis que votre séjour en 610 vous ait plu. Nous vous remercions d'avoir pris le temps de nous faire un retour. Nous espérons vous accueillir à nouveau dans notre établissement.Cordialement, Laetitia.
So friendly and so easy to go anywhere from the hotel.
Excellent service all round.
Beryl
Stayed 4 nights in Jul 2023
Response from LP on 24 Jul 2023
Hi there,Thank you so much for this feedback and comment. We're so glad you enjoyed your stay in room 407. We hope to welcome you again soon! Kind regards, Laetitia.
10/10 Excellent
Andrew
26 Jun 2023
Andrew
Stayed 1 night in Jun 2023
Response from Karine on 27 Jun 2023
Monsieur,Nous vous remercions de votre évaluation, nous sommes contents que votre séjour ait été à la hauteur de vos attentes. Nous espérons vous revoir prochainement sur notre établissement.Cordialement,
6/10 Okay
Julian
24 Jun 2023
Julian
Stayed 3 nights in Jun 2023
Response from Karine on 17 Jul 2023
Bonjour,Il semble que vous ayez globalement apprécié votre séjour, nous restons toutefois à votre disposition pour tout renseignement complémentaire que vous souhaiteriez apporter.Cordialement,
Bonjour,Nous vous remercions de votre évaluation, nous sommes contents que votre séjour ait été à la hauteur de vos attentes. Nous espérons vous revoir prochainement sur notre établissement.Cordialement,
Very pleasant and helpful staff. Hotel very close to the 2 train stations and all attractions within walking distance. Many bars restaurants and shops in the area as well. The room was comfortable. The shower could do with a safety rail to aid getting out when it is wet and slippery. Also when we had no power in our room had to go down to reception to report it maybe a phone in the room. B ut all in all a pleasant stay.
Margaret
Stayed 3 nights in May 2023
Response from Karine on 31 May 2023
Dear Madam,Thanks for taking the time to provide your comments, we are glad you've enjoyed your stay with us, and we hope we'll see you soon back again.Best regards,
8/10 Good
Hadi
Travelled with partner
25 May 2023
All was good
Hadi
Stayed 3 nights in May 2023
Response from Karine on 31 May 2023
Dear guest,Thanks for your feedback, we are glad you've enjoyed your stay with us, and we hope we'll see you soon back again.Best regards,
Dear guest,Thank you for taking the time to share your experience following your recent stay. We are delighted to read that you appreciated the charm of our beautiful establishment as well as its location in the heart of the capital of Flanders. Hoping to have the pleasure of welcoming you again when you return to Lille,Best regardsJean-Francois BEELSManager
Response from Jean-François BEELS - Manager on 20 Apr 2023
Cher client,Nous vous remercions pour vos commentaires suite à votre séjour à l’Hôtel Chagnot.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, cher client, en l’expression de nos sentiments les meilleurs.CordialementJean-François BEELSDirecteur
8/10 Good
Lisa
Business traveller
13 Apr 2023
Liked: Staff & service
Convenient, Good service, not clean
This hotel is just across the street from the train station and right at the heart of the old city/shopping/etc. It is a great spot. Everyone was really nice. The host for breakfast was very welcoming and they had gluten free options.
My only complaint was that when I pulled back the bed, there were multiple hairs in the sheets. I didn't feel like making a fuss as I was tired from travel. However, that alone would prevent me from coming here again.
Lisa
Stayed 3 nights in Apr 2023
Response from Jean-François BEELS - Manager on 20 Apr 2023
Dear guestThe whole team and I thank you for taking the time to evaluate our establishment. The hotel enjoys an exceptional geographical location in the heart of the capital of Flanders.We are delighted to read that you generally enjoyed your stay and take good note of your remarks in a process of continuous improvement. We hope to have the pleasure of welcoming you back among us very soon.Best regardsJean-Francois BEELSManager
10/10 Excellent
Richard
10 Apr 2023
Richard
Stayed 3 nights in Apr 2023
Response from Karine on 12 Apr 2023
Monsieur,Merci d'avoir pris le temps de nous évaluer, nous sommes contents que vous ayez apprécié votre séjour, et nous espérons vous revoir prochainement sur notre établissement.Cordialement,