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Reviews of The Kentucky Castle

4 out of 5
The Kentucky Castle
230 Pisgah Pike, Versailles, KY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 20 out of 28 reviews" "
Rating 8 - Good. 4 out of 28 reviews" "
Rating 6 - Okay. 2 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Gregg, Utica, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegance at the castle
Very relaxing and accommodating topped with elegance. One of my most pleasurable overnight experiences.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and very accommodating! I would recommend this hotel to everyone!
Stayed 1 night in Mar 2018

10/10 Excellent

Patrick, Arab AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful Experience
Great room, wonderful food, and accommodating staff. We were given a private tour when we arrived and welcomed in our room with a handwritten note and a couple of chocolate bourbon balls. The castle is very picturesque. We stayed for my wife's 50th birthday. She was treated like a queen. Definite winner.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience at a castle!
This Castle was amazing! From the very beginning once we pulled up and saw the beautiful view lit up at night to the welcome when we walked in the front door and the personal tour prior to us checking into our rooms. Everything was just like a fairytale. The second night we were there they had a father daughter princess ball going on and the little girls had their tiaras on with their daddies in their tuxes and it was adorable. The staff was extremely friendly and willing to help us out with whatever we needed. The beds were very comfortable as well.
Stayed 2 nights in Jan 2018

6/10 Okay

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful day, traumatic night
The location is absolutely breathtaking, the room was beautiful, the staff was kind. The overnight stay however was pretty bad. We were up half the night with a very loud party downstairs, multiple slamming doors and a barking dog (inside). Also at around 3:30 a man came into our room with a keycard when I was most inappropriately dressed on the bed. Of course he apologized thinking the room was empty but not before seeing me in quite the humiliating condition. I was told at check out that it was the night manager and that he would be contacting me by phone to apologize. After no call was received the next day I called and was told that he would be in at 10am and would contact me at that time. I have still not received that promised call. By the end of the stay I was exhausted and embarrassed. I'm sure this was a fluke happening but it was definitely an awful experience to go through. Like I stated earlier everything else was absolutely perfect, just not to sleep there.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star service and great atmosphere
This was such a great hotel! The staff were so welcoming and helpful. The restaurant was excellent. The room was perfect. Fresh, soft sheets and puffy pillows. Everything smelled fresh and clean. Tub in the bathroom was fantastic!
Stayed 1 night in Jan 2018

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night in a castle for our Prince
We stayed at Castle Post as part of a weekend birthday celebration for our 10 yr old son. We loved it! From the moment we walked in, we were greeted with friendly smiles from staff that made us feel like royalty. Kiaya was so friendly, helpful and knowledgeable. She was also great with our son, making sure to listen & speak with him. The castle was absolutely beautiful! From the grand entrance to the shower, everything was awesome! Pictures do not do the castle justice. I only wish it had been warmer outside so that we could have spent more time exploring the grounds. The bar was also nice. Jess was outstanding and made an awesome Cosmo! She and the other bartender (I'm sorry, I didn't catch her name) were both friendly, energetic and over the top Fun! Dinner was fine (the food may have been a little "fancy" for us) and the staff was friendly, knowledgeable and very attentive. Oh, I almost forgot, our room was spectacular (I'm pretty sure we were upgraded!) and we had a great time exploring inside and out. I highly recommend Castle Post. Thank you all for the wonderful experience.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kentucky castle
Staying at the castle is fun. Rooms are luxurious. Hotel staff are very good.
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Ok place to stay.
Very noisy late PM hrs., hard to sleep. Staff was nice room clean.
Stayed 3 nights in Dec 2017
Response from Matt on 2 Jan 2018
Hi, thanks so much for staying with us! We appreciate the feedback about the noise and will investigate.

10/10 Excellent

Debbie, Del Mar, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near airport, Keeneland & major farms.
Ideal location for a late flight to Lexington. Wonderful staff, pleasing room and dining experience.
Stayed 1 night in Dec 2017

6/10 Okay

Samuel

Disliked: Property conditions & facilities
Not the high end stay we expected.
First off no tissue paper, no toliet paper, no chairs to relax in, no hot water for shower, no side table by bed, limited ac plugs for charging, etc. Overall the place is impressive but for a high end destination they have a lot to learn.
Stayed 2 nights in Dec 2017

10/10 Excellent

Sheila , Salt Rock, WV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fairytale experience
Having driven by the castle many times in my 46 years, I have always been fascinated with its story. I am so thankful that after all these years, someone has lovingly finished and restored it, and opened it to the public for all to enjoy. Thank you to my sweet husband for this amazing experience!
Stayed 1 night in Dec 2017

10/10 Excellent

Greg, Kentucky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a Castle......Outstanding.
Good experience! Staff was great, got to stay in a Castle, who doesn't want to stay in a castle. Beautiful inside and out. Breakfast, lunch and diner served on location.
Stayed 2 nights in Nov 2017
Response from Matt on 5 Dec 2017
Greg, thanks so much! We really appreciate the feedback, and thanks so much for staying!

10/10 Excellent

Dustin, Metropolis, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. We had such a wonderful time. I would recommend this place to everyone.
Stayed 4 nights in Nov 2017
Response from Matt on 28 Nov 2017
Thanks! It was great having you!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply wonderful
This place is a must do! So incredibly beautiful and the staff is amazing-- especially the concierge. Put this place on your bucket list, you will be glad you did.
Stayed 1 night in Nov 2017
Thanks! It was great having you!

10/10 Excellent

Josh, Dallas, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Castle fit for a King, queen and princess.
The decor is beautiful, staff was very helpful, our room was extremely quiet and comfortable, and the food was very tasty. Take the time to take pictures because you will want to remember your stay here. We absolutely loved and enjoyed our stay at the Castle.
Stayed 1 night in Nov 2017
Response from Matt on 28 Nov 2017
Thanks! It was great having you!

10/10 Excellent

KRISTY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. It’s a definite do again!
Stayed 1 night in Nov 2017
Thanks! It was great having you!

10/10 Excellent

lori, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our visit
Excellent customer service from staff. Property is beaitiful
Stayed 1 night in Nov 2017
Response from Matt on 28 Nov 2017
Thanks! It was great having you!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Just a place to sleep and even less
I spoke to a wonderful man named Caleb and informed Caleb that my parents will stay there for one night as a gift from myself. He was very kind,helpful , and reassuring. Unfortunately,the experience my parents received was not as we expected. Firstly, the room I booked says breakfast included however my parents were told they have to pay for any breakfast. Upon entering the hotel they werent offered any kind of help or guidance to explore the castle grounds. The room doesnt have a phone so if you need anything one will have to go upstairs and downstairs. There was absolutely no room service,the small fridge in the room was empty not even water was avaliable! The staff was aware that my dad was in cancer remission and he medicine he must take early in the morning and evening hours. He took his medicine with no food as they were told they need to pay for breakfast because I told them everything is included. Nobody told them what they can see or do. They literally just slept and left eventhough I chose the castle thinking the last thing it would be is a plain boring hotel. It was actually less than that as there wasnt any kind if hospitality. Thank you Caleb for your kindness while on the phone with me however everything else was extremly dissapointing.
Stayed 1 night in Oct 2017
Response from Matt on 28 Nov 2017
We're very sorry for your experience! We have much more to do now and would love to have you back sometime. Also, we do now have phones. You caught us in the middle of quite a bit of renovations and we'd love to have you back. We're extremely committed to delivering an amazing experience

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opulence
This property could be a major player in the Lexington hotel scene IF they capitalize on their extremely fortunate niche market and location advantages. There’s ZERO places to stay near the airport of this caliber. You must market the upscale airport patrons. I’m excited for the management and new owners. I’m available for consultation should you need it.
Stayed 1 night in Oct 2017
Dwayne, Thanks so much for staying and the feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Dr. Rosas S, Palm Beach, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous CASTLE in Kentucky HORSE COUNTRY
We are used to stay in five start locations, We just came to stay 5 days at the Biltmore States in Ashville, NC. I stay 5 days with my two son (9 and 5 years old) at the Lexington Castle, They treat us like a Family, the owners welcome us like if we we were there Family. They call personally to the WinStart Farm to book a tour for us. Castle Post is the MANDATE destination for anybody that want to be treat it like a " KING" I felt honor to stay with my family in such a great environment. I coming back in October.
Inside the Lexington Castle
Inside the Lexington Castle
Lexington Castle
Stayed 1 night in Sep 2017

8/10 Good

Stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place in the country
The castle was really nice. The staff was a little under-trained. Was miffed at dinner to find that I was charged gratuity but wasn't told about it. Added a tip onto that. Key card maker did not work, so had to leave room unlocked when not occupying room.
Stayed 1 night in Sep 2017

8/10 Good

Heather

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique Stay - But no pool :(
Castle was very comfortable, breakfast was great, looked really cool. Only thing dissapionting was that there is no pool. Some of the pictures showed a pool. they used to have a pool, but no longer have one, so it was disspaionting when we expected to get there early so we could use the pool. But there is no longer a pool, they said they are working on opening a new pool.
Stayed 1 night in Aug 2017
It was great having you! We're very sorry about no pool. We're working on that right now. Come back next summer and enjoy our pool!

10/10 Excellent

Scott, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Castle experience
Great trip, excellent staff. Had driven past the castle for years and so glad that I finally stayed. We will 100% be returning. Go Cats!
Stayed 1 night in Sep 2017
Response from Matt on 18 Sept 2017
Thanks for staying!! It was great to meet you.

10/10 Excellent

Maynard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing experience! Had a lg. Room on the second floor looking over beautiful Kentucky hills!
Stayed 1 night in Aug 2017
Thanks for coming! It was great to meet you!