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Reviews of Holiday Inn Express Lexington East - Winchester, an IHG Hotel

2.5 out of 5
Holiday Inn Express Lexington East - Winchester, an IHG Hotel
100 Winchester Plaza, Winchester, KY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 239 out of 338 reviews" "
Rating 8 - Good. 76 out of 338 reviews" "
Rating 6 - Okay. 12 out of 338 reviews" "
Rating 4 - Poor. 4 out of 338 reviews" "
Rating 2 - Terrible. 7 out of 338 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kim, Ashburn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well appointed with walkable dining options nearby. Breakfast had a nice variety of options. Would stay here again!
Stayed 1 night in May 2024
Response from Jeleana on 14 May 2024
Thank you for the kind words! We always strive to give each guest the best experience possible. We hope to see you again soon. Have a wonderful week.

8/10 Good

Hamid, Liberty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is located behind a strip mall with no signage and how to get to it
Stayed 1 night in May 2024
Response from Jeleana on 9 May 2024
Thank you for staying with us! Thank you for your feedback we appreciate honest reviews such as yours to continue to improve our hotel. I will be sure to pass the information on. Have a great day and safe travels.

8/10 Good

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jeleana on 3 May 2024
Thank you for staying with us! We hope to see you again soon! Happy Travels.

10/10 Excellent

Aldebaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jeleana on 3 May 2024
Thank you for staying with us! We appreciate this review and look forward to see you again in the future. Have a great weekend.

8/10 Good

Tacora

Stayed 1 night in Apr 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jeleana on 3 May 2024
Thank you for staying with us at the Holiday Inn Express-Lexington East-Winchester! We hope to be able to serve you again in the future. Have a great weekend and happy travels.

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy to get to
Stayed 1 night in Apr 2024
Response from Jeleana on 18 Apr 2024
Thank you for staying with us at the Holiday Inn Express-Lexington East-Winchester and the kind review! We hope to serve you again soon. Have a great week and happy travels.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Breakfast was good. Pool was very nice.
Stayed 1 night in Feb 2024
Response from Jeleana on 25 Feb 2024
Thank you for staying with us! I will be sure to pass this review on to my team. Glad your stay was satisfactory and we hope to serve you again soon. Until then happy travels and have a fabulous week.

10/10 Excellent

charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A++
Clean and quiet.
Stayed 1 night in Feb 2024
Response from Jeleana on 25 Feb 2024
Thank you for staying with us at the Holiday Inn Express-Lexington East- Winchester. Reviews such as this always make our day! I will be sure to pass along this to my team. Have a wonderful week and happy travels.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all very friendly and helpful!!!
Stayed 1 night in Feb 2024
Response from Jeleana on 20 Feb 2024
Thank you for your kind words! It was our pleasure to serve you. We hope to see you again soon.

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here often. The staff is always a delight whether I get in at 2pm or 2am, the housekeeping staff is top tier. They are always smiling, and super friendly. Even the woman who makes the breakfast is amazing. Can’t say enough good things about this specific hotel.
Stayed 3 nights in Feb 2024
Response from Jeleana on 15 Feb 2024
Thank you for your kind words! It always makes our day to hear we went above and beyond for our guest. I will be sure to pass this review on to my team.Have a great day and we hope to be able to serve you again in the future.

4/10 Poor

Brittany

Stayed 1 night in Feb 2024
Response from Jeleana on 11 Feb 2024
I’m sorry your experience with us was not up to standards. We use reviews to continuously improve our brand. We hope you will give us another chance to prove this was a one off experience and not our norm. Have a great weekend and happy travels.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful desk clerk helped us with our needs.
Stayed 1 night in Jan 2024
Response from Jeleana on 11 Feb 2024
Thank you for staying with us! I will be sure to pass this kind review on to my team. Reviews such as this make our day!! Have a great weekend and happy travels.

10/10 Excellent

Yoshiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jeleana on 25 Jan 2024
Thank you for staying with us! We hope to serve you again soon. Until then happy travels.

10/10 Excellent

jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jeleana on 22 Jan 2024
Thank you for staying with us! We hope to serve you again soon. Until then happy travels!

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was out first time staying here and I would have to say that is was excellent. The front desk person during the night and morning were both nice and asked how things were going. The breakfast was also great with many options to choose from. Would definitely stay here again and would recommend it.
Stayed 1 night in Jan 2024
Response from Jeleana on 18 Jan 2024
Thank you for your kind words! We hope to see you again soon. Have a great week and happy travels.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jeleana on 18 Jan 2024
Thank you for staying with us! We hope to see you again soon! Have a great week. Happy Travels.

8/10 Good

Donald L

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating and friendly. 0ur room was ready when we arrived. Thank you!
Stayed 1 night in Dec 2023
Response from Jeleana on 12 Dec 2023
Thank you for staying with us, it was our pleasure to serve you. Hope to see you again in the future. Happy Holidays!

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated the size of the room. Very spacious and comfortable. Bedding was perfection
Stayed 1 night in Dec 2023
Response from Jeleana on 12 Dec 2023
Thank you for staying with us! We hope to be able to serve you again in the future. Happy Holidays!!

8/10 Good

yi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is not that good.
Stayed 1 night in Nov 2023
Response from Jeleana on 29 Nov 2023
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Fielding

Stayed 1 night in Nov 2023
Response from Jeleana on 29 Nov 2023
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Thel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jeleana on 29 Nov 2023
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jeleana on 23 Oct 2023
Thank you for staying with us! We appreciate the perfect score. We strive to make every guest experience the best. Have a great day and happy travels!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are not sound proof, heard everyone and everything in the hallways
Stayed 1 night in Oct 2023
Response from Jeleana on 16 Oct 2023
I'm sorry your experienced problems during your stay. I will pass the comment on to my Area Manager to see if there is something we can do to help this problem. Thanks again for staying with us!

10/10 Excellent

Simone

Stayed 1 night in Oct 2023
Response from Jeleana on 16 Oct 2023
Thank you for staying with us! I hope you have a great week ahead. We hope to see you again soon.

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and well maintained. Conveniently located reasonably close to Lexington without being in Lexington. Would definitely recommend!
Stayed 1 night in Oct 2023
Response from Jeleana on 16 Oct 2023
Thank you for staying with us and your kind words! We hope to see you again soon. Until then have a great week and happy travels.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service, friendly staff, nice location
Stayed 3 nights in Sep 2023
Response from Jeleana on 3 Oct 2023
Thank you for your kind words and nice review! We look forward to serving you again in the future!

10/10 Excellent

Vanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jeleana on 3 Oct 2023
Thank you for staying with us and your kind review. Have a great week and happy travels!

10/10 Excellent

Steven

Stayed 1 night in Sep 2023
Response from Jeleana on 3 Oct 2023
Thank you for staying with us and your kind words. Have a great day and happy travels!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new
Stayed 2 nights in Sep 2023
Response from Jeleana on 3 Sept 2023
Thank you for staying with us! We appreciate your feedback and hope to serve you again in the future! Have a great day and happy travels.

10/10 Excellent

Tina

Travelled with partner
Liked: Amenities, property conditions & facilities
Very awkward to find entrance.
Stayed 3 nights in Aug 2023
Response from Jeleana on 3 Sept 2023
I know our entrance can be a little tricky! We are so glad you stayed with us, and we hope to see you again soon. Have a great holiday weekend and happy travels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jeleana on 3 Sept 2023
Thank you for staying with us! We hope to be able to serve you again in the future. Have a great week and happy travels.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jeleana on 24 Aug 2023
Thank you for staying with us! We hope to see you again soon, until then Happy Travels!!

10/10 Excellent

Douglas, Iowa City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice rooms, great breakfast. Friendly employees.
Stayed 1 night in Aug 2023
Response from Jeleana on 21 Aug 2023
Thank you for the kind words my team and I appreciate it! Hope to see you again soon!!Happy travels,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Jeleana on 21 Aug 2023
Thank you for staying with us and the kind review! My team and I appreciate it!! We hope to see you again soon!Happy Travels,

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jeleana on 21 Aug 2023
Thank you for staying with us! We hope to be able to serve you in the future. Reviews like yours are always a happy time for myself and my team, we really appreciate it!!Happy Travels,

8/10 Good

Scott

Stayed 1 night in Aug 2023
Response from Jeleana on 3 Sept 2023
Thank you for staying with us! If your ever in our area again we would love to have you. Have a great holiday weekend and happy travels.

10/10 Excellent

Stephanie

Stayed 1 night in Aug 2023
Response from Jeleana on 3 Sept 2023
Thank you for your feedback! We appreciate your review and hope to see you again in the future. Have a great week and happy travels.

10/10 Excellent

Clarissa

Travelled with family
Liked: Cleanliness, staff & service
Staff was excellent
Stayed 1 night in Jul 2023
Response from Jeleana on 23 Jul 2023
Thank you for the kind words! We appreciate your stay and look forward to serving you in the future.

10/10 Excellent

Amy

Stayed 1 night in Jul 2023
Response from Jeleana on 19 Jul 2023
Thank you for staying with us at the Holiday Inn Express-Lexington East -Winchester. We forward to serving you again in the future. Hope you have a great week and happy travels!

8/10 Good

Douglas, Iowa City

Travelled with family
Liked: Cleanliness, property conditions & facilities
Inside hotel was very nice. Work being done on outside of hotel made it look worse than it was. Very good breakfast and breakfast lady is always nice. One concern: had to wait 15 minutes to get checked in. Front desk person was in the bathroom with no notice that he would be back soon. Four people waiting for 15 minutes. Not a good start.
Stayed 1 night in Jun 2023
Response from Jeleana on 28 Jun 2023
I'm sorry you experienced a problem while staying with us. We would love to serve you again in the future to prove it was a one-off occurrence.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jeleana on 26 Jun 2023
Thank you for staying with us! We hope to be able to serve you in the future.Have a great day and happy travels.

8/10 Good

Jesse

Stayed 2 nights in Jun 2023
Response from Jeleana on 28 Jun 2023
Thank you for staying with us! Have a great day and happy travels!

10/10 Excellent

Douglas, Iowa City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good place to stay. Got the wrong room type though.
Stayed 1 night in Jun 2023
Response from Jeleana on 22 Jun 2023
Thank you for staying with us! I'm sorry about the room type and appreciate your kind words. Have a great day and happy travels.

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice basic stay. There is some scaffolding work on the outside of the building. Close to the highway and not a great area to walk around. Room was comfortable and larger than expected. Breakfast was good and the lady working there was extremely nice and friendly.
Stayed 1 night in Jun 2023
Response from Jeleana on 7 Jun 2023
Thank you for staying with us! We are having some work done and I apologize for the inconvenience. We hope to see you again soon!

10/10 Excellent

Brian

Stayed 3 nights in Jun 2023
Response from Jeleana on 7 Jun 2023
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
What you would expect from another exit off a major highway -- nothing to write home about (but not all too off-putting).
Stayed 2 nights in May 2023
Response from Jeleana on 31 May 2023
Dear Mark,Thank you for staying with us! I'm open to any and all suggestions on how to make your stay a great one! We appreciate you and look forward to hopefully seeing you again.Happy Travels!

10/10 Excellent

Charee

Liked: Cleanliness, staff & service, property conditions & facilities
Large spacious room, comfortable bed and bathroom
Stayed 1 night in May 2023
Response from Jeleana on 31 May 2023
Thank you for staying with us! I'm so glad you had a great stay. We look forward to hopefully seeing you again in the future.Happy Travels!

6/10 Okay

John L.

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our room was clean overall, however, there was a half-eaten COOKIE left on top of the furniture. I’m not sure how this room could have passed inspection. Also, we checked out our room for four people, and there were only three towels. The staff was friendly when checking in but I stood at the desk for a minute waiting on someone to show up. There were two staff members chatting about something as they walked out front so I suppose I had to wait until they were done to be acknowledged/greeted. Not typical of most other Holiday Inns.
Stayed 1 night in May 2023
Response from Jeleana on 18 May 2023
Dear John L, I want to apologize for your sub par experience at the Holiday Inn Express-Lexington East. I will use your feedback as a tool to improve our guest experiences. We appreciate your response as it will be shared with my staff to ensure this never happens again. We would love a second chance to prove this was a one off occurrence. Thank you and happy travels!