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Reviews of Comfort Inn Virginia Horse Center

2.5 out of 5
Comfort Inn Virginia Horse Center
62 Comfort Way, Lexington, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 254 out of 598 reviews" "
Rating 8 - Good. 223 out of 598 reviews" "
Rating 6 - Okay. 73 out of 598 reviews" "
Rating 4 - Poor. 27 out of 598 reviews" "
Rating 2 - Terrible. 21 out of 598 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Travelled with family
Liked: Amenities
It was difficult to find, no sign at the road. The staff was great. Quiet and restful. Breakfast was hot and plentiful in choices. Would stay again.
Stayed 1 night in May 2024

10/10 Excellent

Raymond

Liked: Cleanliness
That’s it
Stayed 2 nights in May 2024
Response from Front Desk Manager on 8 May 2024
Thank you for taking a moment to share your experience with us. We’re glad to hear that you were pleased with our service. We hope you’ll visit us again soon.Safe Travels

4/10 Poor

Brianna

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool was out of service and it was why we decided to spend $40 a night than other similar properties. The first room we were given smelled very strongly of wet dog. We have a dog (although he didn’t travel with us) but even with that said the smell in the room was out of control. The second room was fine but with the pool being closed we were annoyed at having spent the extra $ for nothing. Pool and facilities were older and smaller than the pictures made them appear.
Stayed 1 night in May 2024
Response from Front Desk Manager on 8 May 2024
Thank you for sharing your feedback about your stay. We apologize for the inconvenience you experienced during your stay. We are currently updating our pool to ensure a more enjoyable experience for our guests. We hope that you will give us another opportunity to provide you with an improved stay. Warm regards.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on 8 May 2024
Thank for choosing to stay with us. We look forward to welcoming you back next time.Safe Travels

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 7 May 2024
Thank for staying with us while you were in town. Please come back again next time.Safe Travels

6/10 Okay

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was fine. The reason why I picked this hotel was the pool. The receptionist informed us that the pool was out of service. I then asked for a discount on our stay which didn’t happen. I believe that they should not have been able to advertise the pool if it’s not available.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 26 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay. We sorry about the pool being closed, the maintenance is taking longer than planned, but we are working on it the get it open as soon as possible.

8/10 Good

Harriette, Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and quiet. The staff was competent, though not particularly welcoming! The breakfast felt a little crowded, as the bus load of high school students pretty much dominated the waffle maker. But the food was ok for a breakfast buffet. It was a fine place to stay for our reunion hotel!
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on 26 Apr 2024
Thank you for staying with us while you were in town. I hope you enjoyed your stay. Safe Travels

6/10 Okay

karen

The breakfast area was way too small for number of guests. But..The breakfast staff went above and beyond to keep food out and help when needed. I was so grateful as I had a recent broken arm. I would give breakfast crew 6 stars!
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 26 Apr 2024
We would like to thank you for taking the time to complete our online survey about your recent stay. I'm glad that you were assist you for our staff.

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 22 Apr 2024
Thank you for staying with us. We hope will see you next time you are in town.Safe Travels

6/10 Okay

Gregg

Travelled with family
Liked: Staff & service
Disliked: Amenities
Pool was closed, and you have to drive to another hotel to use their pool
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 26 Apr 2024
I am sorry you were not able to use the pool. The pool is under maintenance in order to provide a better experience to our guests. I hope you can visit us again and see the new improvements we made it.

6/10 Okay

Kim, Chesapeake

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very friendly. I had to wait 20 minutes to check in no one at front desk. The pool was closed for entire trip. There was trash in our room when we got there
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on 26 Apr 2024
I am sorry you were not able to use the pool. The pool is under maintenance in order to provide a better experience to our guests. I hope you can visit us again and see the new improvements we made it.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodate our needs.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 6 Apr 2024
We are always glad to hear from our guests Thank you for choosing to stay with us. I will be sure to share this with our staff.

10/10 Excellent

Baburaj

Liked: Staff & service, property conditions & facilities
The room was kept clean and the staff who served bf were really friendly.
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 28 Mar 2024
Thank you for staying with us. Your compliments will be shared with our team. It is always a pleasure to receive positive feedback.

10/10 Excellent

patrick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great location.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 28 Mar 2024
Thank you for choosing to stay with us. We glad to hear you enjoyed your stay.

6/10 Okay

Stephanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs updating, receptionist not very interested in my arrival, dirty laundry bin outside my door, outside doors not locked at dusk.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 6 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with stay. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Lesley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay here. The room was clean, nice size, carpet new, heat & air worked well, and furniture allowed me to do my work. Everything was operable in the room. Frankly, I stayed in 2 other hotels nearby in prior visits and their accommodations were very poor. I highly recommend your stay at this hotel.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 6 Apr 2024
We were glad to see you and hope you had a good time. I am pleased to see that you enjoyed your stay. We look forward to serving you again in the near future.

10/10 Excellent

Barbara

Very nice. Comfortable beds.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 3 Apr 2024
Thank you for staying withs us. I'm glad do you enjoyed sleeping on our beds. Safe Travels

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Secluded
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 28 Mar 2024
Thank you for choosing to stay with us. We hope you enjoyed your stay. Safe Travels

10/10 Excellent

Linda

Business traveller
Convenient to where I was working
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 18 Mar 2024
Thank you for staying with us. I hope you enjoyed your stay, and we are looking forward to seeing you again. Safe Travels

8/10 Good

Tim, Ashland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a budget hotel, this place was convenient, clean and had nice appointments, like a great shower and soft fluffy towels. Staff was nice as well.
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 12 Mar 2024
Thank you for taking the time to respond our online survey. I have shared your comments with our staff. We are pleased that you enjoyed your stay with us.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 12 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay. We hope you enjoyed your stay with us. See you next time. Safe Travels

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 12 Mar 2024
Thank you for choosing to stay with us. We hope you enjoyed your stay and hope you will see you again. Safe Travels

10/10 Excellent

Judy

Liked: Property conditions & facilities
Friendly service
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 29 Feb 2024
Thank you for taking the time to fill out our online survey with positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are looking forward to seeing you the next time you are in town.

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from Front Desk Manager on 3 Apr 2024
Thank you for choosing to stay with us. Please come to see us next time you are in town. Safe Travels

10/10 Excellent

Anne

Stayed 1 night in Jan 2024
Response from Front Desk Manager on 3 Apr 2024
Thank you for staying with us. I hope you enjoyed your stay. Safe Travels

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities
Great staff
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 26 Jan 2024
Thank you for taking time to respond our survey, I'm glad to hear that you enjoyed your stay, I'll share your feedback with my staff. I hope to see you again soon.Safe travels.

6/10 Okay

Bethany

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Not a $25 pet charge as stated
Hotels. Com site said $25 per charge. That was- big determinant on my hotel choice as that’s the max I want to pay when I’m just stopping for one night on the road. G when I got there. I already prepaid non refundable she said it was $40. I said I saw $25 on the site. She said they changed it and couldn’t care less when I showed it and said she looked on the choice hotels website and they’d changed it there. Bed hard as a rock. Room clean though. Really confusing layout. Was constantly getting turned around and having a hard time finding the lobby and elevator next time I’ll stay elsewhere. Staunton comfort inn nicer and a $15 per charge.
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 26 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the pet fee. Please know that your feedback is highly appreciated, and we will be using this to ensure that situations like this won't happen again. We hope for an opportunity to properly host you in the future.

8/10 Good

Curran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 26 Jan 2024
Thank you for choosing to stay with us. I hope you enjoyed your stay. See you next time you are in Lexington.Safe travels.

10/10 Excellent

George

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 26 Jan 2024
Thank you for choosing to stay with us, I'm glad that you enjoyed your stay. please visit us next time you are in town.Safe travels

10/10 Excellent

Maurice

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 26 Jan 2024
Thank you for staying with us while you were in Lexington. I hope to see you again soon.Safe Travels

2/10 Terrible

Kaitlyn

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like pee. $40 extra for a pet is ridiculous, other places only charge 20/$25. Very old hotel and rooms not sanitarily cleaned
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. The room is being deep clean. On the other hand, we are saddened to hear that your stay was less than pleasing due to the pet fee. We hope that you will reconsider staying with us next time so we can redeem ourselves and provide the quality you deserve.

10/10 Excellent

Carrie

Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Jan 2024
Thank you for staying with us and for responding our feedback. I hope you enjoyed your stay with us.See you next time you are in town.Safe Travels

10/10 Excellent

Heinz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Jan 2024
Thank you for choosing to stay with us while you were in Lexington. I hope you enjoyed your stay. See you next time you are in town.Safe Travels.

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk Manager on 29 Feb 2024
Thank you for choosing to stay with us. We are pleased you enjoyed your stay. We hope you will come back and see us again next time you are in our town.

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 9 Dec 2023
Thank you for staying with us. We hope you enjoyed your stay. See you next time you are in the area.Safe Travels,

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds; good breakfast
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 6 Dec 2023
Thank you choosing to stay with us. I'm glad that you enjoyed your stay and our breakfast. I hope to see you next time.Safe Travels

8/10 Good

Elissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were helpful and pleasant. The room was clean and the beds were comfortable. The hot breakfast had plenty of options, scrambled eggs, waffles, sausage, oatmeal, yogurt and cereal. It is dog friendly, but they charge extra for dogs.
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 29 Nov 2023
Thank you for taking the time to write such an encouraging review. I have shared your comments with my staff. We are pleased that you enjoyed your stay with us. We have a flat fee for pets in general. I apologize if there was any confusion about this.

6/10 Okay

JACOB

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property desperately needs an update, mattresses slept about as good as surplus army cots. Staff were ok
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 29 Nov 2023
I apologize for the inconvenience your encountered during your stay, Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 29 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay. We hope you enjoyed your stay with us. See you next time.Safe Travels

10/10 Excellent

Mary

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 29 Nov 2023
We glad to see that you enjoyed your stay with us. Thank you for choosing us. We hope you come to stay with us again. Safe Travels

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 29 Nov 2023
Thank you for staying with us. I hope you enjoyed your stay. See you next time you are in the area.Safe Travels

6/10 Okay

Anne Marie

Stayed 1 night in Sep 2023

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a bit of a hard time finding the little turn-off road to take me to the entrance! Otherwise, my stay was excellent.
Stayed 1 night in Nov 2023

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find, staff efficient and friendly. Breakfast room too many chairs, quite crowded.
Stayed 1 night in Nov 2023

8/10 Good

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
good location, limited dining options
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
-
Coffee was not very good. Otherwise, the amenities were fine. Friendly front staff.
Stayed 2 nights in Nov 2023
Response from Front Desk Manager on 6 Nov 2023
Thank you for choosing to stay with us and for your kind words. I will be sure to share them with the staff. We hope to see you again next time you are in Lexington.Safe Travels

10/10 Excellent

Amy

Stayed 1 night in Sep 2023
Response from Front Desk Manager on 4 Nov 2023
Thank you for choosing to stay with us. We hope you enjoyed your stay and hope you will see you again.Safe TravelsKarolay Silva

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night but our room was clean and the bed was very comfy.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 10 Nov 2023
We appreciate you kind words and for choosing to stay with us. I am glad to see that you were pleased with your stay. Safe Travels

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

BL

Liked: Staff & service
Pet rooms have an odor
We travel with a cat the first room they put us in the smell was so bad we immediately asked for a different room, still a slight odor but not bad. Won't stay at comfort inn here again. Plus they charge $40 per pet. Most I've ever paid.
Stayed 1 night in Oct 2023