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"Clean rooms, beautiful new build with a fantastic family spa area!! Truly wonderful!! Kids were given a Christmas present which was a lovely touch. And we arrived very late on the first day, i knew it may be the case so i phoned in advance and they had prepared some food for us on the side, which was really great. A star missing because of unfriendly staff who were always fighting amongst eachother infront of guests and were unfortunately very impolite. It would be lovely to label the food in the buffet - we were often left smelling it to find out what it what, or asking staff that kept disappearing and getting annoyed that were asking. And some basics that are expected in this caliber hotel - tea options (we were given 2 on our first night and they were never topped up, usually one is offered a selection that are often replenished), to drink a cup of tea we always had to go downstairs. So couldn’t enjoy a quiet morning/evening tea on the balcony. Slipper in the room - felt a bit cheeky make us pay for them, nespresso machine - is also the standard these days in good hotels. Questions and queries were often met with an eye roll and a reply suggestive that I have no idea what I’m talking about and this is the standard in such hotels. Such as asking about a late check out (check out is 10.30am and if you want to stay longer, you have to pay 29€ or 79€ per person). It’s these small aspects that make a stay feel comfortable and unfortunately "

"good"

"Wonderful apartment. However be careful booking ‘premium apartment’ as we booked the 1356 sq ft apartment and were given keys for the 700 sq ft apartment. No staff on duty when we arrived so spent first night in smaller apartment, which was very disappointing as we only had 3 nights and had driven for 2 days to get there. Otherwise highly recommend "

"Perfect location, comfortable, great for family of four."

"Always the very best service - the staff make you feel like home! The front desk manager, Robert, has been making me feel welcome since my first trip there in 2022. My wife loves the fragrance of the hotel. Thanks Falkensteiner! "

"Been here for the last 2 years. will come again"

"Great place to stay in Schladming"

"Great hotel and perfect for the slopes. Unfortunately booked as pay on arrival but they take payment 1 month before directly off your credit card. So you lose the key points too. Very poor that thus website pass on the sensitive data. "