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"Very good "

"The woman that checked us in was super friendly! We went to old town Zurich for a few hours and when we came back our key did not work. There was someone different at the desk who told us it was locked because originally we were assigned a different room. She was rude and made it sound like it was our fault that our belongings were in that room. Even other guests were surprised. Front desk staff kindness is very important for guest experiences. I left my earbuds by accident and they claimed they were not found. Room was clean, spacious enough and breakfast was great."

"We liked the hotel! Room was very clean!"

"We had a great stay here- everything was so clean and stuff was helpful and friendly . I ally enjoyed my stay here"

"The air conditioning not working. In room feeling hot, so we have to open the window sometime. When we eat something after, we bin the bag or beer tins will come up more ant. Even room service cleaned the room after, they are still walking around the garbage can."

"We stayed two night in hotel overall. when we went first time there was no one at reception we saw note for self check. in we start doing it and system wasnt taking our canadia no we tried with swzerland and candian no then lady walk in after 10 min and she started staring at us no hello or hi we keep trying online then after few mint she asking what we need then we explain we are trying to check in and system is not taking our both contact that we tried then she said she can do, she wanted us to do online secheck-in only that was our first day check in experincing and she dont speak english at all we left hotel after one night it was nt bad second thing there was no air -conditioner in room and we kept the window open and it was very noisy after that and next morning we left the hotel And we booked the hotel 2 night again online as were getting it cheaper then first day and it was close to airport too and we went 9:30pm to check in as reception close at 10pm and lady was keep saying to us why we didnt do the self check as we had issues earlier so didnt tried and she was upset about it and she told us she is off at 10pm we should do check in online as she has other imp things to do then we explained her we are having a issues for self checking yesterday and she started changing the garbage left us strugling for elf checkin online and also she said she cant do check in in person as the tap machine is not working she can take cash only and we had no cash and luckly it worked"

"Staff was great, the room was clean but outdated. The hotel felt "tired" as if it used to be great but corners were cut to save money. For a hotel in such a beautiful location, it felt unremarkable. Nothing wrong but so much lost potential."

"Staff"

"Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."