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Reviews of TRU by Hilton Lehi, UT

2.5 out of 5
TRU by Hilton Lehi, UT
1776 Ashton blvd, Lehi, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 564 out of 973 reviews" "
Rating 8 - Good. 222 out of 973 reviews" "
Rating 6 - Okay. 102 out of 973 reviews" "
Rating 4 - Poor. 40 out of 973 reviews" "
Rating 2 - Terrible. 45 out of 973 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Friendly service at the front desk, nice hot tub, good shower, fair breakfast, but very bare bones hotel, with tiny rooms with very little sound insulation. Nice enough, but don't expect much more than adequate accommodations. Seems like a bargain brand hotel more than a Hilton brand.
Stayed 3 nights in May 2024
Response from Tammy - Director of Sales on 28 May 2024
Thank you, David, for sharing your feedback and of course for your business.

10/10 Excellent

Page

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tammy - Director of Sales on 24 May 2024
Thank you, Page, we hope to see you again soon.

8/10 Good

Rex John

Business traveller
Liked: Staff & service, property conditions & facilities
Nice place
Stayed 2 nights in May 2024
Response from Tammy - Director of Sales on 20 May 2024
Thank you, Rex John, for your business and your review. We'd love to know how we could have earned a 5. Please come see us again.

2/10 Terrible

Sukesh

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Tammy - Director of Sales on 20 May 2024
Dear Sukesh, we are so sorry that you did not enjoy your stay with us. We'd love to know what we could have done better.

8/10 Good

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice play for a reasonable price. Definitely would stay again.
Stayed 2 nights in May 2024
Response from Tammy - Director of Sales on 20 May 2024
Thank you, Kara we are so glad that you enjoyed your stay with us! Please come see us again, we'd love to earn a 5.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tammy - Director of Sales on 20 May 2024
Thank you, Kathy, we are so glad you enjoyed your stay. Please come see us again soon.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that was not perfect was a soap dispenser kept dripping all over the counter on our things. We could not get it to stop. No big deal.
Stayed 2 nights in May 2024
Response from Tammy - Director of Sales on 20 May 2024
Thank you, Beth, for staying with us and for your review.We apologize for the inconvenience that the soap dispenser caused and will have the situation looked into. We hope to see you again soon.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 3 nights in May 2024
Response from Tammy - Director of Sales on 20 May 2024
Thank you, Robert for staying with us. We'd love to know how we could have earned a 5. Hope to see you again soon.

10/10 Excellent

JR

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 1 night in May 2024
Response from Tammy - Director of Sales on 20 May 2024
Thank you, JR, we are so happy that you enjoyed your stay with us. Please come see us again soon.

10/10 Excellent

Klee

Stayed 1 night in May 2024
Response from Tammy - Director of Sales on 24 May 2024
Thank you, Klee, for your business and your positive review. Hope to see you again soon.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk help is superb!
Stayed 1 night in May 2024
Response from Tammy - Director of Sales on 20 May 2024
Thank you so much Jennifer! We are so glad you enjoyed your stay with us. Please come see us again soon.

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tammy - Director of Sales on 20 May 2024
Thank you, Emma, for staying at our hotel and for completing a review. We'd love to know what we could have done to earn a 5.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean and modern. Just a little far to walk for anything.
Stayed 4 nights in Apr 2024
Response from Tammy - Director of Sales on 20 May 2024
Thank you, Henry, we are so glad you enjoyed your stay with us!

10/10 Excellent

R Wayne

Stayed 1 night in Apr 2024
Response from Tammy - Director of Sales on 24 May 2024
Thank you, we're so happy you enjoyed your stay with us! Hope to see you again soon.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and location were easy to access. It was nice.
Stayed 2 nights in Apr 2024
Response from Tammy - Director of Sales on 20 May 2024
Thank you, Ryan, we are pleased that you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Sonja

Travelled with partner
Liked: Amenities
Just what we needed!
Stayed 1 night in Apr 2024
Response from Tammy - Director of Sales on 26 Apr 2024
So glad to hear that Sonja! Please come see us again.

10/10 Excellent

Danyette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Front desk staff was fantastic. The mirror in the bathroom is well lit for doing makeup and can fit two people. Loved that there was a bench under the tv that could fit two full size suitcases open on their sides! There was also a wall of hooks that were very useful for coats and purses. The fresh made pancakes were yummy for the free breakfast too! Great stay! Would return:)
Stayed 1 night in Apr 2024
Response from Tammy - Director of Sales on 26 Apr 2024
Thank you, Danyette we are so pleased, you enjoyed your stay! Hope to see you again soon.

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tammy - Director of Sales on 26 Apr 2024
Good morning Maureen,Thank you for sharing feedback on your stay, we appreciate your review and your business. We'd love to know what we could have done better.

2/10 Terrible

Rosa

We didn’t even get to stay because it was over booked
Stayed 1 night in Apr 2024
Response from Tammy - Director of Sales on 26 Apr 2024
Dear Rosa,We apologize for the confusion with your reservation. We hope that you will give us another change to make a better experience for you.

2/10 Terrible

Jodie, Fresno

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Tammy - Director of Sales on 26 Apr 2024
Dear Jodie,We apologize that your stay did not go as planned. Please allow us another chance to make a better impression..

10/10 Excellent

Jason

Stayed 1 night in Apr 2024
Response from Tammy - Director of Sales on 20 May 2024
Thank you, Jason, we are so pleased you enjoyed your stay with us. Hope to see you again soon!

2/10 Terrible

Grace

Stayed 2 nights in Apr 2024
Response from Tammy - Director of Sales on 20 May 2024
Dear Grace,We apologize that you did not enjoy your stay with us. May we ask the specifics? We'd love to know how we could have done better.

10/10 Excellent

Eddie

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable beds.
Stayed 1 night in Apr 2024
Response from Tammy - Director of Sales on 15 Apr 2024
Thank you, Eddie for your review and of course your business. Hope to see you again soon!

10/10 Excellent

Arjun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for one night stay..
Stayed 1 night in Apr 2024
Response from Tammy - Director of Sales on 15 Apr 2024
Thank you, Arjun, we are so glad you enjoyed your stay. Please come see us again soon.

10/10 Excellent

brent

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Tammy - Director of Sales on 9 Apr 2024
Thank you, Brent, for staying with us! We are so glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Monte

Business traveller
Liked: Cleanliness, staff & service
The room was cramped and I hit my leg on the poorly designed bedframe multiple times. The mattress itself was comfortable, but the bedframe was awful. It was very clean and the staff members were great.
Stayed 1 night in Apr 2024
Response from Tammy - Director of Sales on 8 Apr 2024
Hello Monte,Thank you for your kind review, we are so pleased that you enjoyed your stay overall. We apologize for the issues with the bedframe. Please consider coming back to see us again.

10/10 Excellent

Maegan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING staff, beautiful space, lovely rooms, incredible view of the mountains! Absolutely recommend this hotel!!!
Stayed 1 night in Apr 2024
Response from Tammy - Director of Sales on 5 Apr 2024
Thank you so much Maegan! Your review has made our day. Please come see us again soon.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities
my assigned room had a crack to the outside over the heating vent. I put a couple of pillows over it to keep out the wind and rain. Breakfast was great. Nearest place to get anything was the Maverick gas station about a quarter mile away. Next to the freeway, but no freeway noise.
Stayed 1 night in Mar 2024
Response from Tammy - Director of Sales on 2 Apr 2024
Dear Christine,Thank you so much for staying with us and sharing feedback on your stay. We apologize for the crack above the heating unit, it will be addressed our maintenance team we appreciate you reporting it. Hope to see you again soon!

10/10 Excellent

Adam

Liked: Property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Tammy - Director of Sales on 29 Mar 2024
Thank you, Adam, we are so glad you enjoyed your stay! Please come see us again soon.

4/10 Poor

Shalisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were sketchy individuals there and the cops came the last night i was there. Pretty sure people were dealing drugs out of their room on the floor i was staying in. There was at least 5 cops going into a room while i was headed back to my room from the pool. The individuals had already left so the cops didnt catch them. I will not be staying there again because i was trying to recover from surgery and i wasnt able to sleep well because i was stressed about the sketchy people.
Stayed 3 nights in Mar 2024
Response from Tammy - Director of Sales on 27 Mar 2024
Dear Shalisa,We are so sorry to read about your experience at our hotel. We apologize that you were not able to sleep well during your recovery. The situation that you describe is not the norm at our hotel, we hope that you will consider giving us another chance to make a better impression.

4/10 Poor

Angela

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The property was nice, but the beds were terrible. For such a new hotel I expected better.
Stayed 1 night in Mar 2024
Response from Tammy - Director of Sales on 27 Mar 2024
Thank you, Angela, for staying with us and sharing your feedback about your stay. We apologize that you were not comfortable in our bedding. Your comments will be shared with the staff, management and ownership of the hotel for future improvements.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Lehi!
Stayed 2 nights in Mar 2024
Response from Tammy - Director of Sales on 25 Mar 2024
Thank you, Scott, for your business and your review. We hope to see you again soon!

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tammy - Director of Sales on 19 Mar 2024
Thank you, Chelsea, for your business and your review. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great placement in Lehi
Stayed 2 nights in Mar 2024
Response from Tammy - Director of Sales on 14 Mar 2024
Thank you, David, we are so glad you enjoyed your stay with us. Please come see us again soon.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super clean
Stayed 1 night in Mar 2024
Response from Tammy - Director of Sales on 12 Mar 2024
Thank you, Samantha, we are so glad you enjoyed your stay with us! Please come see us again soon.

10/10 Excellent

Kimberlee

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff
Stayed 1 night in Mar 2024
Response from Tammy - Director of Sales on 12 Mar 2024
Thank you, Kimberlee, we are so pleased you enjoyed your stay! Hope to see you again soon.

10/10 Excellent

Narges

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Good breakfast, every day there was an option for egg and kind of sausages with other usual breakfast options. Clean bedroom, comfy bed. The heater was a little bit noisy. Location is good. Hot tub and pool was very clean. Cosy lobby.
Stayed 4 nights in Mar 2024
Response from Tammy - Director of Sales on 8 Mar 2024
Thank you, Narges for staying with us and for your positive review! We are so glad you enjoyed your stay, please come see us again soon.

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tammy - Director of Sales on 7 Mar 2024
Thank you, Scott for your business and your review. We hope to see you again soon.

10/10 Excellent

PHILIP

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy freeway access, clean, good staff
Stayed 2 nights in Feb 2024
Response from Tammy - Director of Sales on 1 Mar 2024
Thank you, Philip we are so glad, you enjoyed your stay! Please come see us again soon.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and professional. Especially the girl work nights she was amazing 👏
Stayed 1 night in Feb 2024
Response from Tammy - Director of Sales on 1 Mar 2024
Thank you for such a positive review, Amanda! We are so glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Jill

Stayed 1 night in Feb 2024
Response from Tammy on 23 Feb 2024
Thank you, Jill, we are so glad you enjoyed your stay with us. Come see us again soon.

10/10 Excellent

Emily

Stayed 1 night in Feb 2024
Response from Tammy - Director of Sales on 20 Mar 2024
Thank you, Emily, we are so pleased that you enjoyed your stay! Hope to see you again soon.

10/10 Excellent

Karen, whittier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tammy on 23 Feb 2024
Thank you for your business and your review! We hope to see you again soon.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Tammy - Director of Sales on 12 Feb 2024
Thank you, Adam, we are so glad you enjoyed your stay with us. Please come see us again soon.

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tammy - Director of Sales on 8 Feb 2024
Thank you, Pam, we are so glad you enjoyed your stay! Hope to see you again soon.

10/10 Excellent

Alejandro

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Tammy - Director of Sales on 8 Feb 2024
Alejandro, we are so pleased you enjoyed your stay with us! Hope to see you again soon.

10/10 Excellent

Val, Auburn

Travelled with family
Liked: Amenities, property conditions & facilities
I really liked it, the room is clean, parking is convenient, there is billiards, breakfast!!!
Stayed 2 nights in Feb 2024
Response from Tammy - Director of Sales on 5 Feb 2024
Thank you, Val, we are so pleased that you enjoyed your stay with us! Hope to see you again soon.

10/10 Excellent

Elena, Redmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Feb 2024
Response from Tammy - Director of Sales on 5 Feb 2024
Thank you Elena! We are pleased to hear you enjoyed your stay. Please come see us again soon.

10/10 Excellent

Rodd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very clean. Friendly staff.
Stayed 1 night in Feb 2024
Response from Tammy - Director of Sales on 5 Feb 2024
Thank you, Rodd, we are pleased that you enjoyed your stay with us! Hope to see you again soon.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Tammy - Director of Sales on 5 Feb 2024
Thank you, Adam, we are so glad you enjoyed your stay with us! Please come back again soon.