The staff at the counter never greeted when you came in and went out. We made it a point to stand still and greet and then some of them greeted! I asked for extra clothes hangers and handed in one that was broken in the closet. Giving it at the counter to the lady in charge, she looked at it and said oh, and looked at me and the hanger. Really I did not fly to the netherlands to get accused to have broken a hanger. She said I will have a look if I have extra. She walked away came back and said I do. We were on our way out which she could see from the way we were coming and having jacket buttoned up and shawl on, she said, if you wait I will get them for you. So I plainly said, no thank you we are going out you can leave them at the room. 1 day later still no hanger so my husband went to pick them up. The only friendly staff member was the lady at the bar and the gentleman with dark hair at the counter. The rest of them really should learn some more for a hotel this price about service. The white roller curtain in the bedroom had a squashed bug-splash, so did the white showercurtains. I caught 3 bugs, the silicon under the bath tub was green (mildew) which is in plain sight because the bathroom has a beautiful glass wall. The room was next to the swimming pool. so unfortunately chorine greeted us and the starting and stopping of the pump of the pool was so noisy you could hear it in the bedroom. One bulb was not functioning, one was on and off, the sauna was out of order .