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The exhaust fan in bathroom didn't work, the light inside door of room didn't work and TV remote you could only use down button. The room was clean staff was very kind and courteous and I will stay again just home for amenities to actually work properly. Breakfast was very good and hot. Not crowded just a peaceful relaxing weekend away.
Very nice place to stay. Updated and clean and very friendly staff. The only things that we had a problem with was the shampoo dispenser in the shower was empty, the shower door would not close tight and we noticed that someone who stayed in our room previous to us had left clothes in the closet.
Hotel was VERY clean friendly easy check in and we absolutely love the bath products they provide!
Clinton
Stayed 2 nights in Sep 2023
2/10 Terrible
Mai
16 Sept 2023
Disliked: Cleanliness, staff & service
Mai
Stayed 1 night in Sep 2023
Response from Danny L. General Manager on 18 Sept 2023
Dear Mai,I am sorry to see that we were not able to meet or exceed your needs during this stay. I will review your stay and hopefully see where we fell short and address the issue accordingly.
Stay was great until I reviewed credit card statement 1 month later and saw an additional $100 charge for my Service Animal. I would have NEVER know this was charged to me unless carefully reviewing my card statement. (I produce driver's license, service animal id card at every check in.) Hotels.com less than helpful, so I called Fairfield direct. Lot's of my time wasted when staff checking me in didn't do their job.
Arrived at 8 pm for our reservation and we were told we would not have a room because the housekeeper was overworked and tired. We never got our room and had to stay at a different hotel.
We had asked for help with our tv because it was VERY dim and front desk person said they’d get maintenance to check it out but no one ever came.
Debbie
Stayed 1 night in Apr 2023
10/10 Excellent
Tracey A.
20 Mar 2023
Tracey A.
Stayed 3 nights in Mar 2023
6/10 Okay
Robert, Bothell
20 Feb 2023
Liked: Cleanliness, staff & service, amenities
Convenient to Ft. Leavenworth front gate, walkable to downtown Leavenworth.
My room's coffee maker was missing a critical piece, and I couldn't get the ventilation system to turn off the noisy fan, no matter what settings I chose on the thermostat.
It was a very nice property. I really liked the BBQ truck in the parking lot as well. We ate there 3 times. I can see its popular. I like that the man and his daughter are allowed to operate there. They were very friendly and the food was awesome.
Only "complaint" was that my 10 yr old son thought the tv was too small. haha. Didn't bother me though.
Had a great time. We visited my oldest son at Univ of St Mary. Got to watch him play football on Saturday. The location of the hotel to the college was so convenient.